r —- Liquor Distribution Branch Ministiy of Consumer and Corporate Affairs Peter S. Hyndman, Minister 60th aAaimual Report April 1,1980 — March 31,1981 Queen's Printer for British Columbia Victoria, 1982 By Authority of the Legislative Assembly Letter of Transmittal Organization & Scope The Year at a Glance Organization Chart The General Manager's Report.... Total Liquor Consumption Volume Sales Retail Price Breakdown Comparative Classification of Sales Financial Statements Staffing Summary Finance Management Services Personnel Store Operations Distribution Security Purchasing Products Internal Audit Communications Summary of Store Sales British Columbia Cataloguing in Publication Data British Columbia. Liquor Distribution Branch. Annual report. — 57th (1977/78) — Report year ends Mar. 31. Continues: British Columbia. Liquor Distribution Branch. Liquor DistSffl Branch and Liquor Control and Licensing Branch: annual report. ISSN 0706-39S ISSN 0710-8648 = Annual report — Liquor Distribution Branch. 1. British Columbia. Liquor Distribution Branch. 2. Liquor traffic — Brifis Columbia — Periodicals. HV5087.C3B74 354.71100761 Liquor Distribution Branch Ministry of Consumer and Corporate Affairs Vancouver, British Columbia December 31,1981 Honourable Peter S. Hyndman Minister of Consumer and Corporate Affairs Parliament Buildings Victoria, British Columbia Sir: I have the honour to transmit herewith the Sixtieth Annual Report of the Liquor Distribution Branch, covering the year ended March 31,1981. I have the honour to be, Sir, Your obedient servant, R.A. Wallace General Manager Organization and Scope The Moderation Act of 1921 established the provincial government inffl operations, as exclusive importer, shipper and seller of alcoholic beverages in Britii Columbia. In June of that year, the first liquor stores opened for business, under II Liquor Control Board. The Liquor Control Board continued to be responsible for all liquor achyii under Government control until 1975, when the Board as such was abolished and government liquor operations reorganized. Two branches, currently under the Ministry of Consumer and Corporate Affairs, were created to handle the separah aJ^L~—^!^^^SS^^&r' ""' &■ closely related functional areas of lta]u - j stag. - ^ \V)i\Villi ii I o Distribution and Control and Licensi: The purpose of the Liquor Distribution Branch is, in accordance with the Liquor Distribution Act,ffl provide service acceptable to consnm of alcoholic beverages in British ■ Columbia; to achieve established fina returns, to provide suppliers with a controlled access to the marketplace. fair and equitable basis; and to encou moderation and maturity in the use i alcoholic products. The Liquor Distribution Bra is solely responsible for the selection, purchase, pricing and distribution of all alcoholic beverages (wine, spirits and beer) throughout the Province, in a retail store system and to license holders. The Bran handles duty-free and in-bond product and bottles its own line of private label products. All financial returns from retail liquor sales and licensee assessmentt^ffi controlled by the Branch. The Liquor Control and Licensing Branch is responsible for the receipt o( applications, approval, and issuing of licenses to all liquor outlets other than retail stores i.e. hotels, restaurants, clubs, and oversees and controls the performanoffi these licensees. As well, the Branch licenses all wineries, breweries and distillei^j the Province and their agents, and monitors and controls liquor advertising. Headquartered in Victoria, the Liquor Control and Licensing Branch has inspectto offices around British Columbia. A portfolio of approximately 2,000 products is offered for sale to the Liqr Distribution Branch's customers. With over 200 outlets in the Province, sales ■ exceeding three quarters of a billion dollars, 75 million customer contacts per year almost 3,000 employees during peak periods, the Branch is the largest retail 1 organization in British Columbia. A ten acre Head Office and Distribution Cehge complex is maintained in Vancouver. The Year at a Glance Year Ending March 31,1981 Sales Revenue Operating Expenses Largest Store — Sales Smallest Store — Sales Through Liquor Stores Retail $583,176,007 Licensee $110,842,783 $694,018,790 Direct Deliveries to Licensees (Malt Liquor) $104,772,159 All Sales Total $798,790,949 Net Revenue $280,410,866 Total Operating Expenses $ 78,998,408 Central Licensee $ 37,224,642 Port Edward $ 204,445 Government Liquor Stores 211 Agency Stores 53 Total Outlets 264 Regular Employees 1,799 Auxiliary Employees 1,491 Total Personnel 3,290 Cases Shipped From Distribution Centre 7,900,000 Products Carried General Listings 1,400 Specialty Listings 562 Total Products 1,962 Stores Personnel Products Organization Chart as at March 31,1981 MINISTRY OF CONSUMER AND CORPORATE AFFAIRS MINISTER The Hon. PS. Hyndman DEPUTY MINISTER (Acting) E.T. Cantell B.C. LIQUOR DISTRIBUTION BRANCH GENERAL MANAGER RA. Wallace EXECUTIVE SECRETARY LA. Burfoot CHIEF AUDITOR D.W. Chung COMMUNICATIONS MANAE C.J. Courtney^! SECURITY MANAGER J.R. Bowcott DIRECTOR STORE OPERATIONS A.V. Branham DIRECTOR FINANCE LN. Dyer DIRECTOR MANAGEMENT SERVICES S.P. Dubas DIRECTOR DISTRIBUTION CE. Ruddick DIRECTOR PURCHASING K.D. Brownlow MANAGER RECRUITMENT & STAFF DEVELOPMENT AJ. Allen MANAG CLASiHj nojgl LABOl RELATC3 K.L. Lei ff The General Manager's Report A LOOK AT 60 YEARS By Robert A. Wallace The close of fiscal year ending March 31, 1981 marked the sixtieth year of operation for the Liquor Distribution Branch and its predecessor, the Liquor Control Board. Over these sixty years, the history of the Branch's operations is a reflection of the many changes that have taken place in the Province of British Columbia. There have been significant shifts in public policy regarding liquor sales and consumption in response to changing societal norms and attitudes over the years. The overall scope of operations has come a long way. In 1921, total sales through government liquor outlets was $6.4 million while for the year ending March 31,1981, sales through liquor stores was $694.0 million. The net revenue transferred to the Province of British Columbia in the first year of operation was $400 thousand as compared to $280 million for the year under report. In 1921, there were 50 liquor stores, while in 1980/81, government liquor stores and agency stores numbered 264. There were less than 100 products available in the first year, compared to just under 2,000 listings offered by the Branch for the year ending March 31,1981. Since the early years, the employees of the Branch have worked very hard to achieve the continuing and, at times, conflicting objectives of providing a high level of customer service, while meeting revenue targets; making beverage alcohols available yet acknowledging the social responsibility of their use; and utilizing innovative and modern merchandising methods within a highly regulated system. The Liquor Distribution Branch today is a consumer oriented progressive retail organization, responsive to its "shareholders", the general public of B.C. In 1980/81, the Branch opened the largest retail liquor store in the Province (the "flagship" Cambie store in Vancouver), continued to service customers during the disruptions of a long labour dispute at domestic breweries, introduced a sophisticated Financial Information & Control System, made a commitment to proceed with a satellite Distribution Centre in the Interior, doubled the number of specialty products offered, developed a modern laboratory and analysis facility, and continued the aggressive upgrading program for stores throughout B.C., among many other new and established programs. I take this opportunity to recognize the contribution and hard work of all past employees, with a special thank you to all the staff who helped achieve our objectives for the period reported in this sixtieth Annual Report to the Minister. -m Total Liquor Consumption YEAR ENDING MARCH 31,1981 (Based on Imperial Gallons) Spirits 11.9% Domestic Wine 9.3% Import Wine 4.6% Import Beer 5.0% Cider 1.1% Domestic Beer 68.1% 100% Volume Sales YEAR ENDING MARCH 31 (Based on Imperial Gallons) TOTAL SPIRIT MARKET MILLIONS OF GALLONS 78 1 1 5,757,843 79 1 1 6,335,032 80 16,142,011 81 | | 7,024,566 0 10 20 30 40 50 60 70 TOTAL WINE MARKET MILLIONS OF GALLONS 78 | 5,727,861 79 1 B 6,829,624 80 I 6,896,705 81 1 8,219,110 0 10 20 30 40 50 60 70 TOTAL BEER MARKET MILLIONS OF GALLONS 78 1 49,001,000 79 1 40,930,000 80 49,904,000 81 43,824,739 0 10 20 30 40 50 60 70 TOTAL MARKET MILLIONS OF GALLONS 78 I 60,486,704 79 1 54,094,656 80 62,942,716 81 1 59,068,415 0 10 20 30 40 50 60 70 9 Retail Price Breakdown i Examples as at March 31,1981 Note: Product categories not shown also have unique price structures. BRITISH COLUMBIA TABLE WINE 750 ml bottle Prime Cost from Supplier $2.20 IMPORTED TABLE WINE Freight .01 Federal Excise Tax .21 \ Federal Sales Tax .28 LDB Markup 1.25 Provincial Sales Tax.28 750 ml bottle Prime Cost from Supplier $1.46 Freight .46 Total Cost to Consumer $4.23 Federal Import Duty and Excise Tax .34 Federal Sales Tax .21 LDB Markup 2.48 Provincial Sales Tax .35 Total Cost to Consumer $5.30 DOMESTIC SPIRITS 710 ml bottle IMPORTED SPIRITS 710 ml bottle Prime Cost from Supplier $1.94 Freight .01 Federal Excise Tax 1.87 Federal Sales Tax .46 LDB Markup 4.72 L -< Total Cost to Consumer $9.63 Prime Cost from Supplier $1.96 Freight .25 Federal Import Duty 1.95 Federal Sales Tax .47 LDB Markup 5.32 Provincial Sales Tax .70 Total Cost to Consumer $10.65 10 Comparative Classification of Sales! 1981 1980 Spirits Canadian $286,177,989 $230,297 Imported 102,679,627 85,392 $388,857,616 $315,689 Wines British Columbia $ 71,454,773 $ 47,782 Other Canadian 1,250,591 1,616 AUDIT 72,705,364 49,3® Imported Wines 82,069,194 68,687 $154,774,558 $118,086 Malt Liquor (Beer) Canadian $224,031,023 $213,424 Imported 24,680,167 9,273 $248,711,190 $222,697 Cider Canadian $ 5,313,643 $ 3,486 Imported 112,084 99 $ 5,425,727 $ 3,586 Total Liquor Sales $797,769,091 $660,059 Non-Alcoholic Sales 1,021,858 872 All Sales — Total $798,790,949 $660,932 Less Direct Deliveries to Licensees (Malt Liquor) Canadian $104,772,159 $ 95,315 Liquor Distribution Branch Sales $694,018,790 $565,tlR The annual audit of the accounts of the British Columbia Liquor DistriBB Branch was completed by the Auditor General for the fiscal year ended March m 1981. The Auditor General's Report on the audit is incorporated in her report to tl Legislative Assembly for this fiscal year. 12 Financial Statements 1980 Assets Current Assets Cash (note 2) $ 48,354 $ 1,576,061 Accounts receivable 702,657 309,470 Inventories 28,741,009 26,244,301 29,492,020 28,129,832 Fixed Assets, at cost (note 3) 18,795,875 11,608,624 Less accumulated depreciation 8,988,100 7,662,968 9,807,775 3,945,656 $39,299,795 $32,075,488 Liabilities Current Liabilities I Accounts payable and accrued liabilities $34,820,388 $26,207,071 Province of British Columbia Working capital advance 4,479,407 5,868,417 $39,299,795 $32,075,488 Commitments (note 5) The accompanying notes are an integral part of these financial statements. R.A. Wallace L.N. Dyer General Manager Director of Finance 13 STATEMENT OF INCOME FOR THE YEAR ENDED MARCH 31,lj 1981 1980 Sales (note 4) $694,018,790 $565,617,J Cost of merchandise sold 370,994,246 304,899, J 323,024,544 260,718,: Provincial Malt Levy (note 4) 32,662,639 31,164,1 355,687,183 291,882, ( Operating expenses (schedule) 78,998,408 69,272, 276,688,775 222,609, Other income 3,722,091 1,464,' Net Income $280,410,866 $224,073,1 STATEMENT OF CHANGES IN PROVINCIAL ADVANCE FOR THE YEAR ENDED MARCH 31,1981 1981 1980 Balance at beginning of period $ 5,868,417 $ 6,801,i Net Income 280,410,866 224,073,'S Cash payments to Provincial Treasury (281,799,876) (225,007,i Balance at end of period $ 4,479,407 $ 5,868. 14 STATEMENT OF CHANGES IN FINANCIAL POSITION FOR THE YEAR ENDED MARCH 31,1981 1981 1980 Funds Derived From Operations: Net income $280,410,866 $224,073,996 Add charges not involving an outlay of funds Depreciation 1,658,135 671,150 Net book value of fixed asset disposals 55,074 37,188 282,124,075 224,782,334 Funds Applied To: Acquisition of fixed assets 7,575,328 2,288,092 Cash payments to the Provincial Treasury 281,799,876 225,007,188 289,375,204 227,295,280 Increase (Decrease) in working capital (7,251,129) (2,512,946) Working capital at beginning of year 1,922,761 4,435,707 Working Capital (Deficiency), at end of year $ (5,328,368) $ 1,922,761 Working Capital Current assets $ 29,492,020 $ 28,129,832 Current liabilities 34,820,388 26,207,071 Working Capital (Deficiency), at end of year $ (5,328,368) $ 1,922,761 15 FOR THE YEAR ENDED MARCH 31,1981 1. SIGNIFICANT ACCOUNTING POLICIES: Revenues and expenses are reflected on an accrual basis. Merchandise inventory is valued at its latest landed cost. Customs and excise taxi are not included in the value of inventory where payment is due upon shipment! I from the bonded warehouse. Expenditures for buildings, leasehold improvements, furniture, fixtures and j equipment are capitalized and are subject to depreciation on a straight line basis a follows: Buildings Leasehold Improvements Furniture, fixtures and equipment 2. CASH: Cash on hand and in banks (overdraft). Cash in transit 7V5% per annum a minimum of 10% per annum or a i rate sufficient to write off the cost I over the remaining life of the ; respective lease. 25% per annum 1981 1980 $(3,023,186) $(2,49JRJ( 3,071,540 4,067,9, $ 48,354 $ l,5ZcfB; 3. FIXED ASSETS: Land Buildings Leasehold Improvements. Furniture Fixtures and Equipment Net Book Value . 1981 1980 Cost Accumulated Depreciation Cost AccumuUL Depreciatt 801,752 $ — 6,712,737 4,146,293 $ 450,752 $ - 5,734,951 4,043,6 1,618,749 -169;506;- 35,734 15,a 9,662,637 4,672,301 5,387,187 3,604,(8 18,795,875 8,988,100 11,608,624 7,662,!j j 9,807,775 $ 3,945,656 16 4. SALES: Included in sales are non-alcoholic items amounting to $1,021,858 (1980 — $872,710). Sales made directly to Licensed Establishments by authorized Brewers' agents on behalf of the Liquor Distribution Branch totaling $104,772,159 (1980 — $95,315,359) are not included in the sales reported by the Branch. The Provincial Malt Levy reported on the Income Statement represents the margin on these sales. 5. COMMITMENTS: Employees of the Branch contribute to the Public Service Superannuation Fund 6% of their salaries for basic pension purposes, plus Yi% of salaries for cost-of-living indexed increases in pension benefits. The contributions shown in the Schedule include in addition to matching employee contributions, supplementary assessments paid by the Branch to fund any deficiency in pensions for employees who retired during the year. This supplementary assessment was $1,681,585 in 1981 ($1,958,813 — 1980). An actuarial evaluation of the Public Service Superannuation Fund was made at March 31,1977. Details of the unfunded liability are described in the Public Accounts of British Columbia. The portion of the unfunded liability attributable to the Liquor Distribution Branch was not determined by the actuary. The Branch maintains inventory in its bonded warehouse for which Customs and Excise tax has neither been paid nor recorded. As at March 31,1981 the future liability for these taxes approximates $3,300,000. In 1979, a new procedure to warehouse imported stocks by Suppliers' Agents was implemented. Under this new concept, the Branch has a contractual obligation to purchase all inventories held by the agent should he opt out of the program. The obligation of the Branch should all agents choose to terminate their contracts, totals approximately $32,000,000 as at March 31,1981. Total commitments to March 31,1981 for lease of premises amount to $25,350,000. Of this $4,200,000 becomes payable during the year ending March 31,1982. 6. COMPARATIVE FIGURES: Certain of the 1980 figures provided for purposes of comparison have been restated to conform with the classifications used in the current year. These changes have had no effect on the net earnings. 17 OPERATING EXPENSES FOR THE YEAR ENDED MARCH 31,1981 Salaries and Wages Superannuation Fund .. Unemployment Insurance Canada Pension Dental and Extended Health B.C. Medical Long-Term Disability ... Workers' Compensation Board Group Insurance Rents Freight to Stores Data Processing Sundries Depreciation Light, Water and Fuel... Store Wrapping Supplies 821,875 821,875 649i Repairs and Maintenance 94,977 464,617 229,994 789,588 768J| Travelling 291,480 424,942 716,422 630,3 Agency Commissions 701,868 - 701,868 480,8 Printing and Stationery 29,530 274,336 331,139 635,005 375.C Bank Charges — — 318,312 318,312 299,8 Telephone and Telegraph 1,401 128,477 177,454 307,332 244,1 Property Charges 221,984 57,765 279,749 260,i Litter Act — Container Disposal Cost — — 229,630 229,630 1,247H Staff Benefits 1,763 30,445 107,554 139,762 7J1 Postage and Express 42,501 — 42,501 541 Insurance 45,700 45,700 Municipal Business Taxes — - — lTftl 1981 198C Warehouse Retail Store Administrative Total Totai $3,313,005 $41,372,999 $ 5,550,621 $50,236,625 $44,731 150,165 1,887,045 1,912,730 3,949,940 4,067,1] 43,051 540,996 66,267 650,314 500.C 39,487 496,216 60,782 596,485 518,t 38,236 480,485 58,855 577,576 474.S 22,721 285,527 34,975 343,223 306.8 21,692 272,597 33,391 327,680 326,.; 19,701 247,574 30,325 297,600 313,1 11,009 138,345 16,946 166,300 150,': 238,329 4,432,345 — 4,670,674 3,951,.: — 4,170,616 — 4,170,616 3,159.E — — 3,163,638 3,163,638 1,585, a 390,742 629,628 1,187,013 2,207,383 2,174,8 372,812 720,815 564,508 1,658,135 671.) 107,085 847,390 — 954,475 998,5 $5,117,690 $59,335,942 $14,544,776 $78,998,408 _$69,272J 18 WINES OF BRITISH COLUMBIA t ■wl,ltllM_____r <$£££$ :**Sft '■jjaflrr^r—•- Sum Pife:™ Establishment of Regular Positions Department/Division Posit Store Operations , 1 Audit -'^B 1 20 The year 1980/81 was of singular significance in the Finance Department. It marked the introduction of a computerized General Ledger and a unique Stores Data Collection System, which combined to form the Financial Information and Control System (F.I.C.S.). In addition, a new and greatly expanded Budgeting and Financial Analysis System was introduced, an integrated Accounts Payable System implemented and an automated Customs Documentation System designed. The resulting major changes in tasks and responsibilities necessitated reorganization of the Department into a number of divisions. CONTROLLER The Management Sciences of America computerized package was chosen as the General Ledger vehicle. The control and maintenance of that system became the responsibility of the newly created Financial Reporting section. In order to integrate Accounts Payable with that system, a Disbursements Accounting section was formed to process all invoices and control payments. An extensive training program was undertaken so that existing staff could make the transition from manual to computerized accounting. During this fiscal year, the responsibility for product pricing was transferred from the Purchasing Department to the Cost Accounting section of the Controller's Division. RETAIL ACCOUNTING AND ADMINISTRATION The voluminous transaction-posting originating with over 200 Branch outlets flowed into the Stores Data Collection System, a main responsibility of this Division. The system includes monitoring the processing of entries into the financial accounts. Data collected in this "front-end" system continued as the prime source of statistical data reported to all levels of management. Various administrative functions were assigned to this Division, including the Branch insurance program, store imprest bank accounts, manuals and procedural instructions, claims and accounts receivable procedures and maintenance of computer records for each of the products listed by the Branch. BUDGETS AND FINANCIAL ANALYSIS This newly established Division successfully designed, developed and implemented a formal operating, capital and man-year budget system. The introduction of the "Authority for Expenditure" concept established the control and evaluation of capital expenditures prior to acquisition. Various periodical budget reports were published on a timely basis to advise senior management of the status of sales, operating and capital expenditures and manpower consumption pertaining to their area of responsibility, with variances analyzed and explanations provided. The Division provided financial analysis and recommendations to senior management on a request basis on all Branch activities having financial implications. 21 Management Services CORPORATE SYSTEMS Fiscal year 1980/81 saw several significant changes within this Divisionffl Management Services Department. The acquisition of new computer hardware to support the growing sysrem function within the Branch necessitated the construction of and move to a new dat centre at the Head Office complex. Among other equipment, four computer svsmfl continued to operate 24 hours a day by a team of data processing staff. In October, 1980, a new computer-based ordering system came on-lineJMl licensees in the Greater Vancouver Regional District, providing improved service le' for commercial accounts. The fully automated Financial Information and Control System (F.I.C.SjmBu implemented to handle the 20,000 data transactions daily from the store system" The 1981/82 fiscal year will see further innovation in the Corporate Syster area; with a planned organizational chart to include regularization of current staff; I establishment of an on-site "Problem Centre" staffed by British Columbia Systems Corporation personnel; and the visible development of a production schedule for Senior Management use. SUPPORT SERVICES A word processing centre was established as a support service to all Departments within the Branch, utilizing several systems. 22 INDUSTRIAL ENGINEERING The Industrial Engineering Division continued to provide service to management in such areas as construction, space planning, materials handling, productivity systems and cost analysis. During this period, the Division helped implement an On-Line Order Entry System for Licensees, completed a major Cafeteria renovation project, completed facilities for a Satellite Distribution Centre at Lake City (Burnaby), and completed a variety of other Branch projects. MARKETING RESEARCH AND CORPORATE PLANNING In response to very diverse functional areas, during the course of the fiscal year the Division completed several market analyses with sales forecasts in connection with store location, relocation, conversion and sizing decisions. In fulfilling its mandate as a marketing research entity, the Division continued to provide sales and other information to in-house personnel as well as to external parties. A direct result was the publication of the first issue of the Quarterly Market Review midway through the year. Compiled from the large data base and showing statistical trends within product groups, the publicly distributed report is unique in Canada among provincial liquor authorities. Another on-going role was the monitoring and evaluation of sales and specific market changes, such as the impact of the new Cambie specialty store. As a corporate planning function, the Division was responsible for the further development, implementation, integration, and evaluation of the Branch Business Plan. Finally, as a general research department, several policy and position papers were prepared at the request of senior management. _ 23 ^i Property Planning and Developmeni A planned program to upgrade the overall store system was carried out during the year by the Property Planning and Development Division of the Management Services Department. The section carried out project coordination^ including site selection, lease negotiation, interior store design, materials handlirSI fixtures design, space planning, store safety and security, project cost control, advertising, tendering, and local community liaison. The new store designs incorporated many innovative techniques into the Branch's retail outlets for imnWI customer services such as energy conservation features, climatized unloading facilitf heated entry vestibules, revamped checkouts, and individual store decors; I often incorporating the history or ■ industry of the local communityJB Among the elements of the program were store fixtures designed 3 this Division and custom-made for the 1 Branch, for example the continuo^Ml beer racks. The new internal sign program for customer information wa built around a two-colour theme fo» I policies and products. The store extern sign program was virtually completed ) by year-end. Whenever feasible, the life of i existing stores in good locations was I extended by making them more I functional, with increased capacity for products. Rejuvenation of older facilities was accomplished by new heating and air-conditioning systems, improved staff facilities end aisle displays, wire wine islands, meeting rooms, better parking and truck acces I During 1980/81, major renovations were done on 6 stores, including 3 conversic^SI self-serve. New premises were completed in 12 locations, with 4 of these additions the overall store system. In mid year, the Branch opened the largest self-serve store in B.C. (and the largest in Canada), a unique 22,000 square foot specialty outlet at 39th and Cambie, on Vancouver's south slope. Featuring many innovative marketing ani merchandising techniques and offering the full range of wines, spirits, and beer, thi new concept Cambie store displays wines by country and region of origin and house separate temperature and humidity controlled room for vintage and rare winesM^ 24 II PREMISES OPENED Store Location Completion Date Project Features Tahsis Chalet Plaza, Tahsis April 30, 1980 Replacement and conversion to self-serve Kerrisdale 2060 West 41st Avenue, Vancouver September 2,1980 Major renovation Broadway & Maple 2020 West Broadway, Vancouver September, 1980 Major renovation Creston Valley Creston Valley Mall, Creston September 18, 1980 Replacement and conversion to self-serve Creston Canyon Canyon Street, Creston September 18, 1980 New conventional "convenience" Hope 770 Fifth Avenue, Hope October 15,1980 Major renovation and conversion to self-serve Quadra & Hillside 2670 Fifth Street, Victoria October 31,1980 New Westview 770 Westview Shopping Centre North Vancouver November, 1980 Major renovation Prince George Hart Hart Shopping Centre 3825 West Austin Road, November 6,1980 Replacement Prince George Oliver 329 First Avenue, Oliver December 1,1980 Major renovation and conversion to self-serve McBride Robson Valley Centre, McBride December 3,1980 Replacement and conversion to self-serve Lougheed Plaza 9638 Cameron Street, Burnaby December 5,1980 New Whistler Whistler Town Centre, Alta Lake December 11, 1980 Replacement from trailer 39th & Cambie 5555 Cambie Street, Vancouver December 13,1980 New, Specialty Nanaimo Terminal Park 1533 Estevan Road, Nanaimo January 12,1981 Replacement Radium Highway 95, Radium February 12,1981 Replacement Cassiar Connell Drive, Cassiar February 19,1981 Replacement and conversion to self-serve Castlegar 1101 Fourth Street, Castlegar March 17,1981 Major renovation and conversion to self-serve 25 Personnel REORGANIZATION At the end of this fiscal year, further reorganization took place in PerscS a part of the reorganization within the Ministry, dividing Personnel Services foam Branch into two separate functional areas: Recruitment/Staff Development and Labour Relations/Classifications/Administration. RECRUITMENT/SELEC™ Area Managers and Store] Managers as well as Department supervisors became increasingly invol in and more knowledgeable of the] selection process. Regular positioi^H during the year totalled 164, with MM auxiliary/statutory term employees! STAFF DEVELOPMENTS TRAINING Leadership was provided to internal training sessions includingffit P.O.S. (Point of Sale) and the F.I.cm (Financial Information and Control System) programs, and for a variety c specialized technical/supervisory j programs in the Distribution CentS addition, administrative services were provided for the 3,635 employees attending 63 courses on a wide vaMj topics, including Stress, Labour RelSi Grade 12 Equivalency, and Safetyfflj] Cashier Retraining Program was introduced during this year with i^ffl policy and procedures developed in conjunction with Store Operation^™ Revision continued on the "Handbook New Employees", and "SupervisoiM^ Handbook", for completion in the^ffi fiscal year. An audio visual orientals program was produced for use in nev employee training. 26 LABOUR RELATIONS Continued improvement in overall Labour Management Relations was noted in this fiscal year. This improvement was due in large part to a general increase in management skills, as well as greater familiarity by the bargaining unit with the Collective Agreement signed in 1979. During the summer, the Branch was indirectly involved in a labour dispute between the Brewery Workers and their employers — Molson, Labatt and Carling OTCeefe Breweries. The Branch premises were picketed by the Brewery Workers, and a Cease and Desist Order was obtained from the Labour Relations Board. When the Brewery Workers' Union refused to comply with the order, it was subsequently filed as a Court Order, and when this too was defied, the Branch sought and was granted leave to sue for damages. This suit is presently still under judicial review. During the year, Labour Relations training modules were presented to the majority of liquor store managers and well received. The overall improvement in labour/management relations was in part attributed to greater understanding by first line managers of the Labour Relations process. SAFETY There were 30 Workers' Compensation Board inspections, of which 10 resulted in no written orders. One order was disputed, with the order subsequently being withdrawn. All other orders were either complied with or, where major structural change was involved, were included in renovation plans with a notice of compliance issued. Seven Occupational Environment Branch orders were written against the Liquor Distribution Branch in this fiscal year. Notices of compliance have been filed on all orders. OCCUPATIONAL HEALTH There were 264 referrals to Occupational Health in this fiscal year, a slight increase over the previous report. The Screening Committee received 11 applications of which 5 are still awaiting disposition. Of the others, 3 were accepted for transfers which occurred, 2 were rejected and one was concluded as a result of medical inability to return to any work. 27 Store Operations As the major line department of the Branch, the mission of Store Operand continued to be to operate the retail store system. The effective and efficient management of that system with courteous and informed staff was the goal of Stc Operations within the overall Branch consumer service mandate. GOVERNMENT LIQUOR STORES The total number of government 1 quor stores at year-end stood at 211, consisting of 141 self-serve and 70 conventional (counter) stores. Ten Largest Stores (by item Ten Smallest Stores (by item volume, beginning with the highest volume beg inning with the lowesB ranked as at March 31,1981): ranked as at March 31,1981): 1. Central Licensee 1. Port Edward 2. Broadway & Maple 2. Atlin 3. Nanaimo Terminal Park 3. Greenwood 4. Campbell River 4. New Denver 5. Richmond Brighouse 5. Pender Island 6. Fort Street 6. Lytton 7. Victoria Drive 7. McBride 8. Government Street Licensee 8. Granisle 9. Kennedy Heights 9. Gabriola Island 10. Robson Street 10. Ocean Falls 28 J POINT OF SALE By the end of the fiscal year, a total of 72 liquor stores throughout the Province were utilizing their new sophisticated electronic cash registers, as part of the continuing Point of Sale Project. In the Fall, 55 stores were trained and began operation with the new cash register system. The stores receiving the new registers were mostly outside of the Lower Mainland, including the Prince George, Victoria, Fort St. John, Kamloops, Kelowna, Nelson, Powell River, Port Alberni, Campbell River, Vancouver North-Shore, South Burnaby-New Westminster, Prince Rupert, Terrace, Williams Lake, White Rock, Squamish, Haney and Lower Fraser Valley areas, as well as the 39th & Cambie outlet in Vancouver. To the credit of the staff in these stores, the new system was so successful that 15 more stores were implemented during February and March of 1981, in the Surrey- Delta, Nanaimo, and Courtenay areas. AGENCY STORES The Agency store program continued to provide service in remote communities. A total of nine agencies were appointed during the year, while two were closed, bringing the total to 53. Opened Seton Portage April, 1980 Mahood Lake June, 1980 Aspen Grove June, 1980 Gillies Bay (Texada Island) July, 1980 Salmon Lake August, 1980 Moyie September, 1980 Canim Lake October, 1980 Riondel November, 1980 Balfour March, 1981 Closed Crawford Bay August, 1980 Upper Fraser August, 1980 During 1980/81, the Branch also signed Agency agreements which formalized the authority for operation of five retail stores at B.C.'s commercial wineries (Andres Wines in Port Moody, Calona Wines in Kelowna, Casabello Wines in Penticton, Golden Valley Wines in Westbank, and Ste. Michelle Wines in Surrey) and approved a similar on-site outlet at Park & Tilford Distillery in North Vancouver. 29 Distribution The Distribution Department physically distributed all products except 1 domestic beer which continued to be shipped directly by the breweries to Roverraal liquor stores and licensees. The fiscal year 1980/81 was one of significant growth in volume of alcohfflj beverages distributed by the Branch. Vancouver Distribution Centre activity reache 7.9 million cases, up from 6.6 million cases in 1979/80, an increase of 20%. During the domestic beer labour dispute in 1980, a separate and temporasy distribution system was established to receive and distribute imported beer. This™ centre handled more than 1.4 million cases of import beer while in operation. Asa result, in total, Distribution throughput exceeded 9.3 million cases in total. The Department continued to expand two programs geared to improving service to the Branch's stores. Store delivery frequencies were increased for both Vancouver area stores and stores beyond the Greater Vancouver Regional District. Telephone ordering service replaced mail ordering for all stores in the Province, wit! the exception of those stores to be supplied from the new Kamloops Distribution Centre. Improved delivery frequency and telephone ordering provides better custorr service at the retail level, by giving stores improved access to Distribution Centra inventory and quicker processing of store orders. During the year, the Branch decided to proceed with the development of a second distribution centre in Kamloops. The new Kamloops Distribution Centre is being constructed and equipped at a cost of 3 million dollars, and is scheduled for production start-up in the Fall of 1981. The centre will service 62 stores in the j Kamloops, Okanagan, and Southeastern regions of the Province, and will provide telephone ordering service and opportunities for increased frequency of delivery. Th Kamloops Distribution Centre will provide much needed additional distribution M capacity for the Branch. The current Vancouver Distribution Centre is fast reaching capacity, and it is expected that Kamloops will play a greater role in distribution in future years. The BCL line of products took on a new image in 1980 with the installanffl a new bottle capper which automatically applies "pilfer proof" aluminum caps on ti|J Branch's bottling line. BCL brand products continued to be popular with the consumer. The source of supply of BCL Brandy, a longtime market favourite, was switched from Portugal to France during the year. Public carriers transferred most of the product from the Distribution Cemm to the retail outlets, supplemented by a small fleet of 5 Branch trucks. The LDB trud fleet added two large power tail-gate equipped vehicles in late 1980 and three small 11 year-old vehicles were retired. The new vehicles enabled the Department to provide higher level of service to Vancouver area stores, and at the same time to reduce distribution costs. 30 Security The In-House Security group completed its seventh year of operation, making significant progress since its inception. The Incident Reporting System, developed and introduced to capture all pertinent data surrounding Security related incidents anywhere in the Province, continued to generate vital information for long-term planning, development of new policies and procedures, analyzing of trends, budgeting and the measuring of stock loss. Incidents reported on included robbery; break & enter and theft; shoplifting and wilful damage. The experimental Store Security Officer Program continued during the fiscal year, to improve customer/staff relations, to curb the number of intoxicated persons served, and to reduce the number of minors attempting to purchase alcoholic products. Staff training in the Security theme of "Total Security Involvement by all Employees" continues to receive a high priority and the results very encouraging. To sustain this objective, the Division operates with four separate sections: Administrative, Uniformed Security Officers, Technical and Investigation. The development and introduction of a comprehensive Manual on all aspects of Security was undertaken, for the guidance and direction of all Branch employees. Purchasing The Purchasing Department continued to develop and enhance specifiiB programs to augment the service aspect of the Department to the Branch and consumers. LISTINGS The Purchasing and Marketing Policy Manual was modified from its oriBi version, and re-published in June. The manual outlined Branch listing and delismEi procedures, and specifies sales quota requirements for listed products. In additicBK provided market access informatioi™ potential beverage alcohol suppliers ol the Branch. Two sessions of the Lisui Committee were held in the Spring ai Fall, to review the Branch produc^B portfolio, and to select new product!! tendered for general listing. As a resu a total of 85 new listings were added I the selection of products, half of t^ffi table wines. PRODUCT EVALUATION In order to review the quaffi more than 1,400 new product applications, and to evaluate existing products, a laboratory and organoleptic analys facility was constructed on the mezzanine floor of the Head Office facility. A senso evaluation panel, comprised of store and office employees, meet once per week to examine the attributes of each product offered for listing by current and potential suppliers. In addition to providing the Listing Committee with an initial produc^B acceptability concensus, the process provides an educational medium to store employees. SPECIAL ORDERS In addition to the product portfolio offered by the Branch, the Special l^j Division is provided to meet unique requests from consumers. A regulation amendment in September provided special order access to licensees. To respond to new market demand, a booklet was developed outlining the procedure to obtain a product which is not contained within the Branch portfolio. NON-LIQUOR COMMODITIES A major part of the Purchasing Department function continued to be to provide the Branch with a procurement service for all operational and capital itgjffij 32 As of March 31,1981, the Imported Branch carried a total of 1,962 listings. Blended Scotch Whisky 57 GENERAL LISTINGS Malt Scotch Whisky 4 General listings are those products which have been made available for distribution to all Branch stores. Bourbon and American Whiskey Irish Whiskey Dry Gin 2 2 8 vjenever l_>in 1 Domestic Imported Total Vodka 5 Spirits and Rum 9 Liqueurs 364 168 532 Tequila 7 Wines 365 416 781 Brandy and Cognac 21 Cider and Beer 65 22 87 Liqueurs Miscellaneous Spirits 49 3 Total 794 606 1,400 Fortified Wines 52 The general listings are bro ken White Table Wine 189 down further as follows: Rose Table Wine Red Table Wine 8 136 Domestic Sparkling Wine and Champagne 29 Canadian Rye Whisky 119 Sake 2 Scotch Whisky (Canadian Bottled) 9 Cider 1 Bourbon (Canadian Bottled) 1 Beer 21 Canadian Gin 33 Total 606 Canadian Vodka 54 Canadian Rum 73 SPECIALTY LISTINGS Tequila (Canadian Bottled) 1 Specialty products include such Brandy 12 items as rare or premium wines and Liqueurs 53 spirits, unique products or products . ivith Miscellaneous Spirits 9 unique packaging. B.C. Wines 344 Other Canadian Wines 21 Canadian Spirits 29 B.C. Cider 5 Canadian Wines 13 B.C. Beer Imported Spirits 96 Bottles — 53 Imported Wines 423 Cans — 7 60 Imported Beer 1 Total 794 Total 562 33 Internal Audit The duties of the Audit Division were expanded to include (a) store audits (b) external audits, and (c) Head Office and warehouse audits. Store audits usuffl consist of a review of the financial and related operational procedures implemeiitti store managers. During the year, the Auditors completed 133 such store audit^B External audits were performed on business operations related to the Branch, for example, agency stores, import agents participating in the Agent Stocking Progran and breweries. In addition to traditional financial audits, the Auditors performed operational audits at the Head Office and distribution centres. High priority was p on the review of the financial and information systems of the Branch. 1 benefits expected to be realized will b systems documentation and the identification of areas requiring exteii audit examinations in the future. Efforts were concentrated or upgrading the quality of audit staff, rather than expanding the number ol auditors. As a result, a competent Operational Audit section was j established. The achievements of tlffl operational auditors during the yean encouraging and indicated that thesS) Division's contribution in meeting w\ needs of management will improve in 1981/82. Staff continued to be j encouraged to enrol in courses leadffl professional accounting designations • well as other related courses. Two members of the audit staff in the | Operational Audit section completed requirements to become ChartereiMI Accountants during the year. A stcffl auditor also became a member of the Certified General Accountants Association. 34 Communications The Communications Division, responsible for public relations and information, initiated and participated in a number of programs to evaluate attitudes and earn understanding and acceptance of policies and procedures amongst customers, staff, media, suppliers, licensees, special interest groups and government. Much of the program's efforts during the year were directed at maintaining open communications prior to, during and after the eight week labour dispute at B.C.'s breweries. An average of two News Releases per month were issued in 1980/81 to announce and/or explain new stores, new products, new prices, and other details of operations. Several audio-visual presentations were developed and produced, including the Branch's orientation A-V for new employee training. Special events were planned and organized, such as a Preview Opening of the new "super-store" at 39th & Cambie in Vancouver, and the annual meetings of two national liquor board organizations. Large volumes of consumer and trade correspondence continued to be drafted, and telephone complaints and inquiries handled directly. Several information pamphlets and signs were produced for in-store information displays. A number of position papers and briefing material were developed for management on current issues. Visits to liquor stores throughout the Province were continued to establish good employee communications, and regular staff publications produced, including the GrapeVine bi-monthly newspaper and Weekly News, administrative newsletter. A prototype consumer Product Catalogue was developed and introduced internally, and a Project Team established to implement the publication early in the next fiscal year. The Annual Report and Finanaal Statements were prepared and produced in accordance with legislation. 35 Summary of Store Sales FOR THE YEAR ENDED MARCH 31,1981 by Electoral District Store No. 034 040 042 055 056 104 118 157 216 043 060 063 156 201 221 Government Liquor Store Total Sales Alberni Electoral District Qualicum Port Alberni — 10th Parksville Gold River Tahsis Port Alberni — Northport Tofino Parksville North Ucluelet 1,293,105 3,898,700 2,075,036 736,423 534,419 2,900,364 650,711 2,182,847 814,765 Atlin Electoral District 004 Atlin 248,285 047 Stewart 499,589 084 Cassiar 821,370 Boundary Similkameen Electoral District 014 Greenwood 287,156 015 Grand Forks 1,749,435 019 Keremeos 659,907 039 Penticton 3,951,780 069 Oliver 1,370,125 083 Osoyoos 1,552,744 130 Penticton Plaza 4,097,109 Burnaby Electoral District 121 Royal Oak 2,817,130 137 Kensington 3,161,821 203 South Burnaby 4,362,710 217 North Burnaby 6,719,490 220 Middlegate 7,218,079 224 Brentwood 4,435,707 077 Lougheed Plaza 1,519,115 Cariboo Electoral District Quesnel Cache Creek Williams Lake Quesnel West Clinton 100 Mile House 3,653,320 830,442 5,530,521 1,453,335 537,527 3,027,741 Chilliwack Electoral District 001 Abbotsford 3,916,078 007 Chilliwack 5,492,373 057 Vedder Crossing 2,788,289 Store Government Tbt< No. Liquor Store Sale Columbia River Electoral Di 016 Golden 2,08 017 Invermere 2,32 245 Radium 92 Comox Electoral District 005 Campbell River 008 Cumberland 010 Courtenay 115 Port McNeill 128 Port Alice 225 Alert Bay 235 Comox 236 Port Hardy 9,301 58 5,53. 1,29. 50. 48' 2,33 2,39 Coquitlam Electoral District 011 Port Coquitlam 4,55' 089 Prairie Mall 2,73 153 Como Lake 4,45. 200 Austin Road 5,32. 205 Port Moody 3,62 Cowichan Electoral District 012 Duncan 7,33. 024 Ladysmith 1,62. 067 Lake Cowichan 1,23 134 Gabriola Island 41' 206 Chemainus 1,33' Delta Electoral District 006 White Rock 3,67 025 Ladner 2,83 098 Tsawwassen 3,86 110 Ocean Park 2,93 145 Scottsdale 4,40 241 Kennedy Heights 8,05 Dewdney Electoral District 027 Mission 3,63 064 Agassiz 1,41 065 Haney 6,52 Esquimalt Electoral District 068 Esquimalt 3,14 125 Langford 2,96 219 Colwood 2,50' 229 Sooke 1,45 36 Store No. 026 036 096 106 114 126 154 239 021 079 088 108 138 139 147 223 022 070 109 127 149 041 080 082 093 230 232 Government Liquor Store Total Sales Fort George Electoral District McBride Prince George — 6th Valemount MacKenzie Prince George — Hart Prince George — 10th Prince George — College Heights Prince George — 20th 419,949 3,612,620 620,173 1,522,448 1,655,804 6,811,915 1,399,614 6,348,624 Kamloops Electoral District Kamloops Sahali Clearwater Valleyview Barriere Logan Lake Westsyde North Kamloops 6,136,837 2,421,445 1,177,041 2,753,254 571,511 473,616 1,000,712 4,686,169 Kootenay Electoral District 009 Cranbrook 3,650,121 013 Fernie 1,741,036 028 Sparwood 1,138,907 066 Kimberley 1,999,384 131 Elkford 626,808 151 Tamarack 1,776,954 Langley Electoral District Langley Cloverdale Aldergrove Fort Langley Clearbrook 7,269,293 3,893,600 2,790,894 1,577,791 3,103,907 Mackenzie Electoral District Powell River Gibsons Ocean Falls Madeira Park Sechelt Bella Coola 5,252,446 2,243,802 399,392 892,223 2,141,184 666,543 Store No. 030 107 133 247 Government Liquor Store Total Sales Nanaimo Electoral District 033 Cavan Street 4,246,877 159 Harewood 1,999,526 243 Terminal Park 8,796,884 Nelson - Creston Electoral District 032 Nelson 4,112,859 075 Creston 1,731,125 207 Salmo 562,487 162 Creston Canyon 287,493 New Westminster Electoral District 031 10th Street 6,844,481 097 8th & McBride 4,888,057 North Okanagan Electoral District 062 Vernon 5,750,405 135 Poison Place 3,692,548 214 Lumby 865,901 North Peace River Electoral District 003 Fort St. John 6,828,679 222 Fort Nelson 2,117,368 234 Hudson Hope 477,557 North Vancouver ■ Electoral District North Vancouver — 2nd Westview Dollarton Lynn Valley Seymour 5,512,592 7,122,005 1,832,948 5,500,785 Omineca Electoral District 073 Burns Lake 1,319,246 081 Vanderhoof 1,203,533 091 Fraser Lake 684,563 099 Houston 1,426,306 119 Granisle 433,649 248 Fort St. James 1,046,203 Prince Rupert Electoral District 035 Prince Rupert 5,869,917 105 Masset 1,022,147 132 Port Edward 204,445 211 Queen Charlotte City 1,300,828 37 Store No. 044 051 078 095 050 059 140 155 204 242 020 086 103 143 148 246 Government Liquor Store Total Sales Revelstoke - Slocan Electoral District 018 Kaslo 045 Revelstoke 074 New Denver 202 Nakusp 548,432 3,298,060 324,482 941,475 Richmond Electoral District 076 Brighouse 8,283,093 085 Lansdowne 5,192,814 120 Shellmont 2,852,464 244 Seafair 3,477,757 Rossland - District Rossland Trail Castlegar Fruitvale Trail Electoral 833,912 3,573,466 2,512,745 616,970 Saanich & The Islands Electoral District Sidney Trafalgar Square Cedar Hill Pender Island Ganges Saanich 4,421,825 1,914,619 4,078,741 326,090 1,640,355 7,505,799 Shuswap Electoral District 048 Salmon Arm 2,928,754 049 Enderby 1,029,543 092 Sicamous 1,130,090 215 Armstrong 1,024,960 226 Chase mM T369,899 Skeena Electoral District 046 Smithers 2,318,256 052 Terrace 4,850,£§9 213 Kitimat 2,845,183 227 Hazelton 698,152 South Okanagan Electoral District Kelowna — Leon 3,460,566 Summerland 1,358,408 Kelowna — Capri 5,952,383 Westbank 2,131,830 Kelowna South 3,595,267 Rutland 3,997,026 Store No. 212 238 Government Liquor Store Toti Sale South Peace River Electoral District Dawson Creek 4,50 Chetwynd 1,34 Surrey Electoral District 116 North Surrey 4,29 122 Whalley 5,22 240 Guildford 5,33 Vancouver Electoral District 038 Marpole 6,43 053 Harbour Centre 2,63 054 Hastings Street 4,28| 058 Hastings & Slocan 6,24 087 Victoria Drive 8,43 090 4th & Alma 6,83. 094 Bute Street 4,02. 100 Central Licensee 37,22 102 Dunbar 3,06. 111 •■Commercial 6,31 112 Cardero 4,15' 113 Senlac 7,22. 117 Broadway & Maple 8,91i 123 Kingsgate 7,56: 129 Thurlow 7,20i 136 Arbutus 3,17 141 13th & Granville 2,35: 144 Mandarin Centre 1,09 146 18th & Cambie 3,22! 160 39th & Cambie 2,921 210 Kerrisdale 3,74: 233 Robson 7,62' 237 28th & Main 5,50. Victoria Electoral District 061 Nootka Court 3,59: 124 Gorge & Tillicum 7,28. 142 Yates Street 3,30. 150 James Bay 2,38' 218 Fort Street 8,53; 231 Government Street 9,00. 161 Quadra & Hillside 2,25. 38 Store Government Total Store Government Total No. Liquor Store Sales No. Liquor Store Sales West Vancouver Electoral Yale - Lillooet Electoral District District 002 Ashcroft 638,622 072 West Vancouver 6,207,224 023 Lillooet 1,260,735 101 Pemberton 544,164 029 Merritt 2,185,385 152 Capilano Mall 3,683,202 037 Princeton 1,352,891 208 Squamish 3,013,173 071 Hope 2,037,890 228 Park Royal 7,250,455 209 Lytton 340,053 302 Whistler 1,111,864 Total Sales through Government Liquor Stores $694,018,790 39 Copies of this document may be obtained from the Communications Division. Province of British Columbia Liquor Distribution Branch Head Office & Distribution Centre 3200 East Broadway, Vancouver, B.C. V5M 1Z6 Phone (604) 254-5711 Telex 04-53470
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Liquor Distribution Branch Ministry of Consumer and Corporate Affairs Peter S. Hyndman, Minister 60th… British Columbia. Legislative Assembly 1982
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Title | Liquor Distribution Branch Ministry of Consumer and Corporate Affairs Peter S. Hyndman, Minister 60th Annual Report April 1, 1980 - March 31, 1981 |
Creator |
British Columbia. Legislative Assembly |
Publisher | Victoria, BC : Government Printer |
Date Issued | 1982 |
Genre |
Legislative proceedings |
Type |
Text |
FileFormat | application/pdf |
Language | English |
Identifier | J110.L5 S7 1982_V01_21_001_039 |
Collection |
Sessional Papers of the Province of British Columbia |
Source | Original Format: Legislative Assembly of British Columbia. Library. Sessional Papers of the Province of British Columbia |
Date Available | 2018-09-19 |
Provider | Vancouver : University of British Columbia Library |
Rights | Images provided for research and reference use only. For permission to publish, copy or otherwise distribute these images please contact the Legislative Library of British Columbia |
CatalogueRecord | http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1198198 |
DOI | 10.14288/1.0372100 |
AggregatedSourceRepository | CONTENTdm |
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