UBC Undergraduate Research

An Investigation and Application of Usability and Accessibility for an Online Queuing System Fipke, Adam Daniel

Abstract

With the expansion and prevalence of mobile devices, users are making the transition away from the desktop platform as their primary method of interacting with systems. Challenges exist in many applications where a desktop website or application is rendered on a mobile device due to the decrease in screen size and the different methods of interacting with the device. When desktop applications are rendered as a mobile site, users experience an increase in cognitive load leading to an increase in user dissatisfaction and lower user engagement, which may ultimately lead to the user not using the application. Additionally, sites fail to properly address user accessibility and how users with different accessibility requirements would potentially interact with the site. The goal of this work is to consider and address the issue of reducing cognitive load for mobile applications and recognizing and improving accessibility, which reduces barriers for all users. The thesis investigates improving the usability and accessibility of a student help system and the difficulties associated with adjusting a desktop system to a mobile-friendly one.

Item Citations and Data

Rights

Attribution-NonCommercial-NoDerivatives 4.0 International