UBC Undergraduate Research

UBC Aquatic Centre Universal Change Rooms : Designing for Inclusivity Arambarri, Abigail; Gupta, Pahul; Lam, Spencer; Lee, Zachary


PURPOSE - Our target was to identify the levels of comfortability, demographic factors and user experience with universal change-rooms at the ARC fitness facility at UBC. METHOD - We conducted in-person and online surveys which were posted in UBC social groups to gather our data. The survey started off with a Health Promotion and Physical Activity Research Consent form to ensure that the contributor decided to participate in the study off of their own accord and understood the purpose and use of the study. Our survey consisted of 10 statements regarding the quality of experience and feelings of comfortability/safety regarding universal change-rooms at the ARC fitness centre. Participants were asked to indicate their feelings on a 5-point Likert scale regarding each statement at the time of testing. After conducting the survey, we conducted statistical analysis on the data gathered and established mean and median values as well as percentages to determine which end of the Likert-scale the majority of the population was skewing towards. RESULTS - We found that eight out of the ten questions from the survey showed a positive response towards universal change-rooms whereas, areas regarding staff knowledge and preference of using the change-rooms had a more negative response. We also determined that most individuals that participated in the survey either strongly agreed with our statements or strongly disagreed. To mitigate the challenges regarding staff knowledge and influencing user preference positively towards universal change-rooms, we have proposed three recommendations including: 1) increasing the number of informative signs around universal change-rooms, 2) improve information advertisement to students regarding the use and purpose of universal change-rooms and 3) upgrading staff training to enhance the quality of student experience. By implementing these changes, ARC fitness can eventually increase user comfortability and enhance experience with universal change rooms. Disclaimer: “UBC SEEDS provides students with the opportunity to share the findings of their studies, as well as their opinions, conclusions and recommendations with the UBC community. The reader should bear in mind that this is a student project/report and is not an official document of UBC. Furthermore readers should bear in mind that these reports may not reflect the current status of activities at UBC. We urge you to contact the research persons mentioned in a report or the SEEDS Coordinator about the current status of the subject matter of a project/report.”

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