UBC Theses and Dissertations
Performance as a function of ability : Motivation and emotion Seck, Hong-Chee
In order to understand better the relationship between personal and environmental variables as determinants of performance, the present study investigated relevant literature in the behavioral sciences on motivation, emotion, ability and performance. Maier's performance formula and Vroom's motivation equation were analyzed and re-interpreted, using the concepts of vector and scalar quantities and taking into consideration human limitations. It was demonstrated theoretically that Maier's performance formula does not account for the possibility that performance could decrease when a subject is highly motivated, although Young, McClelland and others have found that this is possible empirically. Emotion was postulated to be the cause of this phenomenon. Based on the theory of emotion as advanced by Leeper, Duffy and Young, and the theory of activation as formulated by Malmo, Hebb, Schlosberg and Lindsley, emotion was postulated as a possible moderator influencing the relationship between motivation and performance. Behavioral efficiency in work performance was assumed to be an inverted U-shaped function of emotion arousal. The motivation variable in the performance formula was based on the cognitive theory of motivation as postulated by Tolman and Lewis and subsequently modified by Vroom and Lawler and Porter. However, the concept of a reciprocating contractual relationship between performance and reward and the concept of a "multiple-discount" for the interactive relationship between valence and expectancy were incorporated into the cognitive theory of motivation. By using qualitative interactive tests and hypothetical values for the variables, the interactive relationship between expectancy and valence in determining motivation was found to be algebraic multiplicative and the interactive relationship among motivation components toward various incentive components were found to be vector additive. Further, the algebraic multiplicative operator was found to be most appropriate to describe the interaction among ability, motivation and behavioral efficiency as determinants of performance. It was concluded that the theoretical formula could be operationalized and that it could help managers to understand better the relationships between behavioral and economic variables so that scarce economic resources could be more efficiently utilized.
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