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UBC Theses and Dissertations

Study of selected factors affecting the communication process employed by general staff nurses in eight hospitals in referring patients with a long-term illness to the community setting Taylor, Elizabeth Ann


This study was prompted by concern for the method of promoting continuity of care for persons discharged from hospital. Descriptive in design, the purpose of the study was to examine selected factors affecting the communication process employed between general staff nurses in hospitals: and personnel in community agencies with regard to the referral of patients with a long-term illness from the hospital to the community setting. The data were gathered by means of a self-administered questionnaire, designed to seek information related to each of the study's three hypotheses. It was completed by fifty-seven general staff nurses on selected nursing units of eight general hospitals in and near Vancouver, British Columbia. The units were chosen on the basis of the average number of patients with a long-term illness usually present on the unit. From analysis of the data the following conclusions were drawn. Although general staff nurses who participated in this study could recognize needs in patients which indicate the necessity for referral to community resources, they did not appear to have an adequate knowledge of available community agencies. When these nurses made referrals, the lines of communication used were frequently indirect.

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