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An OOEM-based goal modeling

University of British Columbia

Increasing amounts of research have been exploring methods of handling workflow exceptions by introducing goals into the workflow, as clear goals assist in managing the motivation and habits of employees and departments. However, most existing goal-driven mechanisms have adopted the assumption that the task of identifying goals is a straightforward process, without examining the processes whereby goals are determined. In order to overcome the inadequacy of methods for identifying workflow goals, we propose a goal modeling approach based on Object-Oriented Enterprise Modeling (OOEM), incorporating both the Object-Oriented Workflow Model (OOWM) and the Linguistic Negation Interpretation. In the process of constructing this goal modeling method, we first review literature from previous studies and definitions of some common terms and concepts used for this modeling. Subsequently, we present detailed rules and steps of OOEM-based goal modeling. In addition, we illustrate how this method can be applied to identify goals in business processes. Finally, a small-scale empirical study is conducted to demonstrate the usefulness and practicability of this modeling method. The OOEM-based goal modeling method is a comparatively systematic way to identify a complete hierarchy of goals in business processes, structured in four layers from the level of activities to the level of the entire system. Another novelty of OOEM-based goal modeling is its bottom-up approach: higher-level goals are identified by systematically grouping lower-level goals.

Thesis/Dissertation

application/pdf

2009-11-17

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http://hdl.handle.net/2429/15166

Business Administration

University of British Columbia

UBCV

DSpace