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UBC Theses and Dissertations

Knowledge requirements analysis : a case study Bera, Palash

Abstract

Knowledge is a prime enabler to successfully carry out business processes within an organization. This thesis identifies a methodology to extract knowledge requirements from business processes and applies this methodology to a case study. The methodology used here consists of two methods, event driven process diagramming technique (a process modeling technique) and CommonKADS (a knowledge engineering method). The knowledge requirements analysis is conducted by developing the CommonKADS models- Organizational, Task, Agent, Knowledge and Communication. Furthermore the knowledge model was applied to a specific domain to demonstrate how to construct knowledge models. The main contribution of this thesis is the effective demonstration of combining the two methods event driven process diagramming technique and CommonKADS to extract knowledge requirements from business processes and testing the combined method to a case study. There are two methodological contributions of this thesis. First, operationalization of CommonKADS models with minor modifications to the original CommonKADS literature and second, generation of new methods, procedures and structures to the CommonKADS models as found necessary. A structure of knowledge system was developed as a consequence of conducting the knowledge requirements analysis.

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