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Study of bill presentment and payment models using dependency relations

University of British Columbia

Electronic Bill Presentment & Payment (EBPP) involves the automation of the bill presentment and payment processes over the Internet. As EBPP becomes more widely used, different models from it have emerged. However, none of them is centered around the customer's needs. This thesis suggests that a customer-oriented model can be implemented using Intelligent Agent (IA). This model can work as well as the models available in the market, but it has not come into existence. The question of why such a model does not exist is then investigated. There are two parts to this research: prototype implementation of the IA Model assesses its technical and economical feasibilities, and analysis based on the Dependency Network Diagram (DND) and literature research investigates the strategic and organizational feasibilities of the model. This research paper gives the reader an understanding on the dependency relations in billing models and how these relations determine the success or failure of a model. Management of Information Systems (MIS) researchers and managers can apply the results of this thesis when they design technologies that involve dependency relations.

Thesis/Dissertation

application/pdf

2009-08-06

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http://hdl.handle.net/2429/11918

Business Administration - Management Information Systems

University of British Columbia

UBCV

DSpace