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UBC Theses and Dissertations

Knowledge in business processes : the VMI case Mroz, Martin Frederick


Business knowledge requirements are crucial for a thorough understanding of how business processes function. This thesis provides a method of how to capture knowledge requirements in business processes, using an initiative in supply chain management as an example. Supply chain initiatives that involve cooperation are gaining notoriety in today's business environment. Vendor Managed Inventory (VMI) is one such system. VMI, a system where the vendor manages the buyer's inventory, requires the sharing of data, information and knowledge between supply chain partners. Knowledge requirements are therefore needed for understanding how such a system functions. This thesis studies VMI via a process-centric view of associated knowledge. The types of knowledge examined include knowledge embedded in business processes, knowledge used in businesses processes and knowledge generated by business processes. A methodology is used in an attempt to capture the relevant knowledge and information requirements for Vendor Managed Inventory.

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