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UBC Theses and Dissertations
Determining optimal staffing levels at the Whistler Blackcomb Ski and Snowboard School Tse, Stanley
Abstract
Whistler Blackcomb Resort experiences the highest skier visits of any resort in North America and consequently demand at the ski school is high. Due to various factors, the daily number of lesson participants is highly variable and the best number of instructors to staff each day is correspondingly difficult to estimate. The consequences of scheduling incorrectly could lead to either overstaffing or understaffing. Overstaffing results in unnecessary costs; understaffing results in lost sales and customer dissatisfaction. A scheduling tool that can assist the Ski School in staffing decisions, therefore, is developed to minimize excess costs. Daily demand predictions are made using a forecasting model and a staffing policy is applied to it to obtain a recommended staffing level. The demand forecasting model is a regression model that takes into account pre-bookings, day of the week, holidays, and yesterday's demand. The staffing rules are determined through a Newsvendor-type model derived from a marginal cost analysis of the trade-off between overstaffing and understaffing applied to the daily demand forecasts. The project is intended to formalize a systematic approach to staffing for certain lesson types (pods) one day in advance. It will assist the Whistler Blackcomb Ski and Snowboard School, as a decision support tool, in the development of daily instructor schedules that rninimize any unnecessary costs.
Item Metadata
Title |
Determining optimal staffing levels at the Whistler Blackcomb Ski and Snowboard School
|
Creator | |
Publisher |
University of British Columbia
|
Date Issued |
2001
|
Description |
Whistler Blackcomb Resort experiences the highest skier visits of any resort in North
America and consequently demand at the ski school is high. Due to various factors, the
daily number of lesson participants is highly variable and the best number of instructors to
staff each day is correspondingly difficult to estimate. The consequences of scheduling
incorrectly could lead to either overstaffing or understaffing. Overstaffing results in
unnecessary costs; understaffing results in lost sales and customer dissatisfaction.
A scheduling tool that can assist the Ski School in staffing decisions, therefore, is developed
to minimize excess costs. Daily demand predictions are made using a forecasting model and
a staffing policy is applied to it to obtain a recommended staffing level. The demand
forecasting model is a regression model that takes into account pre-bookings, day of the
week, holidays, and yesterday's demand. The staffing rules are determined through a
Newsvendor-type model derived from a marginal cost analysis of the trade-off between
overstaffing and understaffing applied to the daily demand forecasts.
The project is intended to formalize a systematic approach to staffing for certain lesson
types (pods) one day in advance. It will assist the Whistler Blackcomb Ski and Snowboard
School, as a decision support tool, in the development of daily instructor schedules that
rninimize any unnecessary costs.
|
Extent |
3841835 bytes
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Genre | |
Type | |
File Format |
application/pdf
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Language |
eng
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Date Available |
2009-07-29
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Provider |
Vancouver : University of British Columbia Library
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Rights |
For non-commercial purposes only, such as research, private study and education. Additional conditions apply, see Terms of Use https://open.library.ubc.ca/terms_of_use.
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DOI |
10.14288/1.0089910
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URI | |
Degree | |
Program | |
Affiliation | |
Degree Grantor |
University of British Columbia
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Graduation Date |
2001-05
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Campus | |
Scholarly Level |
Graduate
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Aggregated Source Repository |
DSpace
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Item Media
Item Citations and Data
Rights
For non-commercial purposes only, such as research, private study and education. Additional conditions apply, see Terms of Use https://open.library.ubc.ca/terms_of_use.