UBC Theses and Dissertations
Leadership and defensive communication: a grounded theory study of leadership reaction to defensive communication Peck, Edward W. D.
A demonstrated link between effective leadership and the reduction of defensive, communication has been established in research. Leaders who are effective in reducing defensiveness create group climates which foster trust. In these climates people are more productive, content and resourceful. Understanding how leaders effectively manage defensive communication is critical to effective leadership. The purpose of this study was to explore how leaders react to group defensive communication climates. Leaders' reaction to critical defensive group experiences was analyzed through grounded theory, what emerged is a process used by experienced leaders to manage their internal emotional reactions to the defensive climate. This process, outlined in five main stages, is linked directly to the successful outcome of the defensive situation.
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