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UBC Theses and Dissertations

What helps and hinders family practice residents learn communication competencies in a behavioural medicine program Wong, Julia C.


Research regarding adverse effects produced from poor communication between physicians and their patients has increased Behavioural Medicine Programs in medical curricula. Efficient and cost-effective instruction is sought for the programs. This study's purpose was to develop a set of categories describing what helps and what hinders family practice residents in a hospital's Family Practice Behavioural Medicine Program (the BMP) learn communication competencies targeted by the BMP. The participants were residents in the BMP who volunteered for an in-depth interview required by the study's qualitative methodology: the critical incident technique. From the specific factors, behaviours, and events reported in the incidents, 9 helpful categories and 5 hindering categories were formed. The four main theories supporting the categories are self-efficacy theory, experiential teaching method, self-determination theory, and group process theory. All the categories have theoretical support and are of value for future development of the BMP.

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