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Abstract

This dissertation employs a sociotechnical approach to examine the occupational experiences of immigrant platform workers in Vancouver, Canada. It investigates the interactions between human actors, such as platform users and employment stakeholders, and non-human elements, including technical systems and policy documents, to understand how they shape working conditions and experiences of occupations in the platform economy. Data collection methods used for this focused ethnographic study include micro-level in-depth interviews with immigrant platform workers to explore their diverse experiences across various digital platforms, broadening the scope beyond the predominant focus on ride-hailing and food delivery to also encompass, among others, digital content creators and freelancers. The meso-level examines support systems through participant observations and key informant interviews with stakeholders, primarily from settlement and employment agencies. At the macro-level, technical factors influencing working conditions are analyzed through conventional content analysis of relevant policy-focused documents and reports at international, national, and provincial/local levels. The combination of these methods provides a contextually grounded understanding of immigrant platform workers’ experiences, drawing on diverse actors and governance structures to inform policies that promote equitable working conditions and inclusive opportunities. Findings address how: 1) immigrant platform workers describe experiencing forms of inclusion and exclusion related to their work as they integrate into Canadian society; 2) employment support services for immigrants need to be reconfigured to reflect contemporary labour market realities; and 3) how policies are beginning to recognize the need to govern the unique implications of the platform economy. This dissertation aims to contribute to a more inclusive and equitable future of work, where individuals can engage in occupations that support well-being, empowerment, and belonging. It addresses worker’s diverse needs, rights, and experiences beyond economic factors. In doing so, the dissertation advocates for policy and employment services to integrate occupational justice principles, including ensuring equitable access to meaningful work, supporting autonomy in occupational choices, and developing fair opportunities for immigrant workers, amid ongoing discussions about the future of work and digital labour markets.