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UBC Theses and Dissertations

The paradox of going that extra mile : how Organizational Citizenship Behavior relates to work engagement Lau, Colleen Chung Yin


Organizational Citizenship Behavior (OCB) has been defined as employee behavior that is discretionary, not explicitly recognized by the formal reward system, yet contributes to the effective functioning of the organization (Organ, 1988). Although OCB contributes to positive outcomes at the organizational and team levels of analysis (Podsakoff, MacKenzie, Paine, & Bachrach, 2000), the results are mixed at the individual level (Podsakoff et al., 2000; Bolino, Turnley, Gilstrap, & Suazo, 2010). Also, a debate exists concerning whether discretion is an essential part of its definition. The present research examines whether perceived choice (i.e. role discretion) is a condition that influences the association between OCB and work engagement. Theoretical, research and practical implications are discussed.

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Attribution 2.5 Canada