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UBC Theses and Dissertations

Behind the front line stressors and coping in Border Services Officers Prasad, Lawrence Rakesh

Abstract

Eighty one Border Services Officers (BSOs) completed a survey package to explore BSOs’ levels of occupational stress using the Police Stress Questionnaire-Organization (PSQ-Org) and Police Stress Questionnaire – Operational (PSQ-Op). Data analysis explored gender differences, years of service, armed versus unarmed officers and coping styles. Officers reported moderate levels of stress on the PSQ-Org and PSQ-Op across all variables examined. A correlation matrix determined relationships between coping strategies and the PSQ-Org and PSQ-Op. The PSQ-Org was significantly correlated with disengagement coping r = .26, p = < .05 while the PSQ-Op was correlated to both engagement coping r = .28, p = < .05 and disengagement coping r = .35, p =

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Attribution-NonCommercial-NoDerivatives 4.0 International