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LibQUAL 2016 : UBC Vancouver survey results Buhler, Jeremy; Henderson, Laurie; Lindberg, Schuyler; Mitchell, Julie; Moore, Kajsa; Starr, Lea Katharine; Traas, Wendy; Waitt, Meghan; LibQUAL Analysis Working Group

Abstract

In January and February 2016 UBC Library ran the LibQUAL survey to measure faculty and student perceptions of library services. On the Vancouver campus we collected 881 valid responses, 39% of which included written comments. A UBCV working group of eight library staff members reviewed both the numerical results and the comments, identifying prominent themes. The survey results do not prescribe specific actions, but they help focus the Library’s attention on areas where perceived performance is not aligned with user expectations, and where user expectations are especially high or low.

Item Metadata

Title
LibQUAL 2016 : UBC Vancouver survey results
Creator
Buhler, Jeremy; Henderson, Laurie; Lindberg, Schuyler; Mitchell, Julie; Moore, Kajsa; Starr, Lea Katharine; Traas, Wendy; Waitt, Meghan; LibQUAL Analysis Working Group
Date Issued
2016-04
Description
In January and February 2016 UBC Library ran the LibQUAL survey to measure faculty and student perceptions of library services. On the Vancouver campus we collected 881 valid responses, 39% of which included written comments. A UBCV working group of eight library staff members reviewed both the numerical results and the comments, identifying prominent themes. The survey results do not prescribe specific actions, but they help focus the Library’s attention on areas where perceived performance is not aligned with user expectations, and where user expectations are especially high or low.
Subject
assessment; library; survey; libqual
Geographic Location
Vancouver (B.C.)
Genre
Report
Type
Text
Language
eng
Date Available
2021-03-23
Provider
Vancouver : University of British Columbia Library
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
DOI
10.14288/1.0396337
URI
http://hdl.handle.net/2429/77583
Affiliation
Library, UBC
Peer Review Status
Unreviewed
Scholarly Level
Faculty; Other
Copyright Holder
UBC Library
Rights URI
http://creativecommons.org/licenses/by-nc-nd/4.0/
Aggregated Source Repository
DSpace

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Attribution-NonCommercial-NoDerivatives 4.0 International