UBC Faculty Research and Publications

The BC Settlement Collaborative Case Management Service Model : Final Report Yan, Miu Chung; Lee, Barbara

Abstract

The Case Management Model has been used in the settlement sector for clients with high and complex needs. However, there has been no literature or formal research to investigate its application and outcomes in the context of the settlement sector. Funded by Immigration, Refugee, Citizenship Canada, the Innovative BC Settlement Case Management Service Model Project (Project) aimed to develop an evidence and outcome-based Settlement Case Management Model by investigating existing interventions as well as enhancing the model. The overarching goal of this project is to support new members of Canadian society to fully participate and contribute to society in a meaningful way. The Project enhances approaches and tools of Settlement Case Management Model to maximize settlement and integration outcomes of vulnerable newcomers, namely Government Assisted Refugees (GARs), Privately Sponsored Refugees (PSRs) and Newcomers with complex and multiple barriers. In this final report, we report the results of an evaluative study of the Collaborative Case Management Model developed by the research team. For details of the Model please refer to the first report of the project, The BC Settlement Collaborative Case Management Service Model Baseline Report, which is also accessible through cIRcle: http://hdl.handle.net/2429/85518.

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