UBC Faculty Research and Publications

The BC Settlement Collaborative Case Management Service Model : Baseline Report Yan, Miu Chung; Lee, Barbara; Chu, Kurtee


Case management has become a crucial component and practice of settlement service in Canada to serve newcomers with high and complex needs. So far, systematic evaluation of this practice model in settlement service has not yet been done. Led by MOSAIC, the Innovative BC Settlement Case Management Service Model (SDI) aims to examine the existing settlement case management interventions and produce an evidence and outcome-based settlement case management service model. The project has three sequential phases: 1) establish the baseline understanding of existing case management services, 2) develop a Collaborative Case Management Model (hereafter Collaborative Model), and 3) test the outcome of the Collaborative Model.

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