UBC Faculty Research and Publications

Measuring patient experiences in primary health care : a review and classification of items and scales used in publicly-available questionnaires Wong, Sabrina T.; Haggerty, Jeannie


Monitoring information about patients’ experiences is essential to stimulate innovation, track changes in quality, and help Canadians become more informed about their health care system. Measuring the quality of the primary health care (PHC) system from patients’ perspectives has been identified as a crucial step towards defining areas of improvement and monitoring the impact of change. Regularly scheduled PHC surveys have been recommended as a future data collection strategy. However, no standardized, self-reported or comparable PHC survey currently exists for use with patients across Canada. The purpose of this review was to identify items and scales to inform the composition of a core Patient Experience Survey for use across Canada. This scoping review provides an up-to-date review of the publicly available instruments that purport to measure patients’ experiences in PHC.

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