International Construction Specialty Conference of the Canadian Society for Civil Engineering (ICSC) (5th : 2015)

A model to evaluate the maturity of construction organization disability management practices Quaigrain, Rhoda A.; Issa, Mohamed H.


Evidence exists as to what constitutes successful disability management (DM), with many describing recent upsurge in the area as a major paradigm shift. Despite the benefits of return-to-work (RTW) programs in reducing costs and improving workplace morale, many workplaces appear unwilling or unable to develop and implement successful RTW programs. A review of the literature reveals a lack of coherent theoretical frameworks for implementing DM. This paper presents a model developed to assess the maturity of DM practices in construction organizations. The model is part of an overall research project aiming to evaluate DM in the Manitoban construction industry and its relation to health and safety performance. This project is conducted by the University of Manitoba Construction Engineering and Management Group and funded by the Workers’ Compensation Board of Manitoba. The proposed model is based on existing construction industry maturity models and the concept of process improvement and relies on leading and lagging indicators of performance at the organizational level, thus enabling a thorough evaluation of it. Once validated, the model should help construction organizations evaluate their DM practices against best practices, identify and address areas where improvements are needed, and assess and benchmark DM performance on a regular basis, thus providing a framework to guide the advancement of DM. Similarly, the model can be used by Worker’s Compensation Boards, safety associations and other regulatory bodies across Canada and elsewhere for auditing purposes.

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