Design opportunities for personalized proactive notification management
department or school: Science, Faculty of
department or school: Computer Science, Department of
data provider: DSpace
degree campus: UBCV
creator: Janzen, Izabelle Foster
issued: 2022-12-12T19:39:32Z
issued: 2022
related degree: Doctor of Philosophy - PhD
degree grantor: University of British Columbia
description: Mobile devices deliver ‘notifications’ that interrupt the user for events like receiving text messages and emails. However, frequent interruptions reduce productivity and can increase stress. Notification management tools can reduce this distraction but substantial barriers, such as time and effort, prevent most users from managing their notifications. In this dissertation, I present three projects that aim to understand how to better support proactive notification management and I systematically design a novel notification management tool to better address user needs. We used a qualitative, user-centered approach consisting of interviews (N=71) and surveys (N=140). First, we explored how the notification management needs of older adults compared to the general population because other forms of distraction disproportionately impact older adults but their notification management needs had not been studied. Through semi-structured interviews (N=20) with both younger and older adults, we identified that many users desire a sense of control and agency over their attention that was difficult to achieve with current notification management technology. Second, we characterized how users could proactively control notifications through four design axes. We created five notification management design concepts that included design elements from under-explored areas of our design axes. Through semi-structured interviews (N=30), we probed user reactions to our design concepts to identify what design elements help address user concerns, such as a lack of control in notification management. The results of this study suggested there was strong interest to include reflective design elements within notification management. Lastly, we leveraged these results and a supplementary survey of users’ notification preferences (N=140) to design a novel notification management tool. The Reflective Spring Cleaning design supported infrequent notification management with visualizations of notifi…
aggregated CHO: https://circle.library.ubc.ca/rest/handle/2429/83396
note: Design Opportunities for Personalized ProactiveNotification ManagementbyIzabelle Foster JanzenMSc., University of British Columbia, 2016B.A.Sc., McMaster University, 2014A THESIS SUBMITTED IN PARTIAL FULFILLMENTOF THE REQUIREMENTS FOR THE DEGREE OFDoctor of PhilosophyinTHE FACULTY OF GRADUATE AND POSTDOCTORALSTUDIES(Computer Science)The University of British Columbia(Vancouver)December 2022© Izabelle Foster Janzen, 2022The following individuals certify that they have read, and recommend to the Fac-ulty of Graduate and Postdoctoral Studies for acceptance, the thesis entitled:Design Opportunities for Personalized Proactive Notification Manage-mentsubmitted by Izabelle Foster Janzen in partial fulfillment of the requirements forthe degree of Doctor of Philosophy in Computer Science.Examining Committee:Joanna McGrenere, Professor, Computer Science, UBCSupervisorTamara Munzner, Professor, Computer Science, UBCSupervisory Committee MemberThomas Fritz, Associate Professor, Informatics, University of ZurichSupervisory Committee MemberRachel Pottinger, Professor, Computer Science, UBCUniversity ExaminerElizabeth W Dunn, Professor, Psychology, UBCUniversity ExaminerRita Orji, Associate Professor, Computer Science, Dalhousie UniversityExternal ExamineriiAbstractMobile devices deliver ‘notifications’ that interrupt the user for events like receiv-ing text messages and emails. However, frequent interruptions reduce productivityand can increase stress. Notification management tools can reduce this distractionbut substantial barriers, such as time and effort, prevent most users from managingtheir notifications.In this dissertation, I present three projects that aim to understand how to bet-ter support proactive notification management and I systematically design a novelnotification management tool to better address user needs. We used a qualitative,user-centered approach consisting of interviews (N=71) and surveys (N=140).First, we explored how the notification management needs of…
has type: Thesis/Dissertation
date issued: 2023-05
is shown at: 10.14288/1.0422492
language: eng
degree discipline: Computer Science
provider: Vancouver : University of British Columbia Library
publisher: University of British Columbia
rights: Attribution-NonCommercial-ShareAlike 4.0 International
rights URI: http://creativecommons.org/licenses/by-nc-sa/4.0/
scholar level: Graduate
contributor: McGrenere, Joanna
type: Text
identifier URI: http://hdl.handle.net/2429/83396