Open Collections

UBC Research Data

UBC Library Public Service Interactions Reported in Desk Tracker UBC Library

Description

UBC Library uses Desk Tracker software to record staff interactions with library patrons. Interactions are classified by type based on the nature of question and the effort and expertise required to respond. The question types used in this dataset can be mapped to the Association of Research Libraries' (ARL) definitions for reference and directional interactions:

Reference (Basic, Intermediate, Advanced, and Comprehensive interaction types): "an information contact that involves the knowledge, use, recommendations, interpretation, or instruction in the use of one or more information sources by a member of the library staff." Directional (Hardware/authentication and Directional interaction types): "an information contact that facilitates the logistical use of the library and that does not involve the knowledge, use, recommendations, interpretation, or instruction in the use or creation of information sources other than those that describe the library, such as schedules, floor plans, and handbooks."

Please contact Jeremy Buhler at jeremy.buhler@ubc.ca if you have questions.



Item Metadata

Title
UBC Library Public Service Interactions Reported in Desk Tracker
Creator
UBC Library
Contributor
Cuthill, Melissa
Date Issued
2019-02-21
Description

UBC Library uses Desk Tracker software to record staff interactions with library patrons. Interactions are classified by type based on the nature of question and the effort and expertise required to respond. The question types used in this dataset can be mapped to the Association of Research Libraries' (ARL) definitions for reference and directional interactions:

Reference (Basic, Intermediate, Advanced, and Comprehensive interaction types): "an information contact that involves the knowledge, use, recommendations, interpretation, or instruction in the use of one or more information sources by a member of the library staff." Directional (Hardware/authentication and Directional interaction types): "an information contact that facilitates the logistical use of the library and that does not involve the knowledge, use, recommendations, interpretation, or instruction in the use or creation of information sources other than those that describe the library, such as schedules, floor plans, and handbooks."

Please contact Jeremy Buhler at jeremy.buhler@ubc.ca if you have questions.

Subject
Other; Country::Canada; Education
Type
Dataset
Language
English
Notes
http://hdl.handle.net/11272/10258
Date Available
2019-02-21
Provider
University of British Columbia Library
License
CC-BY 4.0
DOI
10.14288/1.0319868
URI
https://doi.org/10.5683/SP2/3DKYYC
Publisher DOI
https://doi.org/10.5683/SP2/3DKYYC
Rights URI
http://creativecommons.org/licenses/by/4.0
Aggregated Source Repository
Dataverse

Item Media

Item Citations and Data

License

CC-BY 4.0