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Correspondence Canadian Pacific Railway. British Columbia Coast Steamship Service 1977

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 CPRail
Internal Correspondence
B
Date September  9,   1977
From m.   W.   Holland
To F.   W.   Atkinson
File:  T-77-99
This refers to your memorandum, dated August 24th,
regarding the behavior of Mr. R. Eng while serving a
patron on board the "Princess of Vancouver".  I am quite
satisfied with the manner in which you have carried out
your investigation and suggest that it is unfortunate
that Mr. McPherson did not file his report at an earlier
date.  In the service industry we must all realize that
the customer is always right — or almost always.  It is
advised that Mr. Eng has been made aware of the consequences should there be a reoccurrence of this type of
behavior, and I am quite satisfied that this warning
should be sufficient at this time.
Again, many thanks for your handling of this matter.
^
M.  W.   HOLLAND
Manager,   B.C.C.S.
(f»   Form  102-R
 c.    M/t.  F.W.  A^fei.^t6on
Would you ktndty tnvzAtsigcute. tlvu matteA {vJULy,  providing
me with a dztaTtdd Hdpont, (Mliich should hxoXud<L a fi&vtm
ofi th<L (7fLCum6tanc£7> with tho. VuaaqJi and with Ma.   Eng.
Aa you opkl Q7sa/i<L,   I wtll not toleAatz &uch bzhavtouft on
boa/id ou/i voP>AelL>,  and should Capt.  TsvunmoA1 A IztteA be
fiactuaJt, huggoJ^t that Ma.  Eng b<i diAmip>6zd ^Kom 4eAiu.ee.
l{ tkojiz hap> b<LQji 6omz n<z.gtlgznc.Q, In thz utipotvtlng o& thip>
matptoJi by tho. Vu/iA&i, which hat> ttdd ou/i hancU> wiXh KQAp&ct
to dlbcipltnaAy actton,   I would tiki to be madd awa/io. o&
&uck QAAdim&tancQA cu> weZl.
Ma.  R.R.  Re7d
Manag&i,  B.C.C.S.S.
'*&*.#* A.   </<"<"' ^
Mi'7**   -    0-7 ^7*>y*«r?7f   -
 ■  W HOLLAND
BC Coast Steamship Service-
fanager
Pier "B", Vancouver, BC
R REID
sst.  Manager
V6C 2R3
Tel (604) 665-3135
Telex 04-507684
16 August 1977.
Tito, Wo.  T-77-99
Capt. John W. Trimmer
2932 - 25th Ave. West
Seattle, Washington 98199.
Dear Capt.  Trimmer:
This is to acknowledge receipt o^ youn. letter dated 11 August
r,egaxdlng the service you reco7ved on board oun. vessel, the
"Princess o^ Vancouver."
Needless to say,  I am most mba/i/iassed by what you have Kepo>uted,
and have Initiated an Investigation ofi the behaviour ofa the Individual you mention, and the circumstances suAAounding the
occasion.
Assuming what: you have Reported to be factual,  I family understand
youn, strong Meetings with respect: to the Incident, and can only
o^er my sincere apologies.    I can appreciate youn. concern farom
the {act that {Irstly, when one Is travelling and does have a
degree o& patience, which you and your good wl&e obviously exhibited,
It Is very disheartening to be treated In such a manner.; secondly,
to any member o£ the travelling public the clr.cumstances would be
annoying,  but when one 7s specifically tied to an occupation related
to sea travel, Tt Is even more so.
While I know that words do not necessarily repair the misfortune
ol an Incident ofi this nature,  I would like you to be assured that
I will follow tills matter through.
Yours very truly,
M.W.  HOLLAW
Manager,  B.C.C.S.S.
 Captain John W* Trimmer
2932 25th. Ave. West
Seattle, Washington 98199
August 11, 1977
Mr* W*W* Holland
Manager, B.C.C.S.
CP Rail
Pier "3"
Vancouver, B.C.
7c/7
Dear ^r* Holland:
On Auguat 10, 1977 ray wife & I had the pleasure of riding your nice vessel
Princess of Vancouver* Pleasure that is until we met your Mr* Robert Eng,
Walter in the dinning room*
The vessel left Vancouver at 1200 hours at which time the dinning room v/as
opened* Even tho my wife & I had not eaten since 1700 hours the day before
we decieded to wait until the ship was well underway, and the first rush
of dinners had finished eating before apprearing at the dinning room, at
approx* 12ii5 hours« /
Upon arrival Mr* Eng informed us it would be about a 20 minute wait and ask
us to wait in the lounge area just outside* After about 20 minutes a single
lady went by us and into the dinning room, where Mr* Eng promptly seated
her at a table for two people*
In approx* $ minutes Mr. Eng came out of the dinning room, looked at my wife
and I Yfaiting, and without a word started back into the dinning room* I ask
him how much longer we would have to wait, only to call attention to the fact
we were still waiting. I did not mention a thing about the lady being seated
ahead of us* because I believe a simple oversight is always possible« Ivlr Eng
answered it would be about another 2 or 3 minutes*
At approx* 1310 we could see a party of h  leaving the first table in the
dinning room* We then went into the dinning room and stood by the coat rack
area to wait for Mr* Eng to clear the table* By this time two other couples
had arrived and were standing in line behind us* Mr* Sng told us the table
would be ready soon* At which time the couple behind us ask Mr* Eng for a^ ^
table* He told them they could set with my wife & I if we didn!t object* I
told Mr* Eng In a polite manner I did not wish to set with strangers* I also
told him that I had waited my turn and 1 wish to have the next availiblc
table* I still had not said a word about his seating the single lady ahead of
us*
Mr* Eng then became quite angry and in a loud voise so all in the immediate.
area could hear told me not to get mad about it, and started to mutter his   \J
words*
 fp
At this point Mr* Sng went to the other end of the dinning room and talked
with the other waiter and pointed to us several times by waving his arms
arond* In a minute he returned, and on the way up the dinning room was talking
to himself, waving his arms around, snappping his fingers, and shaking his
hands like he was trying to shake something off of them*
*
t
He returned and told us in a rude way to go down to the end of the dinning
room because there was a table ready for us* We did as he said only to find
the only vacant table still piled high with the remains of someone elses
meal*
We returned to Mr, Eng and told him of the fouled table* He then told us
that was the only table availible* Y/hich was an outright lie because he had
already cleared the first table and was just setting it up* I pointed to the
table Mr* Eng was vrorking on and ask about it* Mr* Eng then left without a
word and disappeared around the far corner of the dinning room. After standing
and waiting a few minutes, and no Mr* Sng returning, myjwii*e___andj left the
dinning room, as did the other two_couples* y^
I then went to the Pursur and made the story known to him. I am sorry I do
not remember his name but he was most helpful in giving me your name* A little
later he told me he had talked with Mr* Eng, and that Mr. Eng said it was
a mis-understanding. I know that to be far less than the truth. Mr Eng not
only set a lady ahead of my wife and I but In the final refused to serve us*
It is not my intention to have Mr* Eng fired but only to let you know what
is going on aboard your ship*
I am an American ship pilot and I have went to sea for years, and was Captain
myself * I always got along well with my crews and count amoung my friends in
the Far East many men of Mr* Eng*s nationality, and always try to understand
anothers view point*
The point I wish to make to you Mr* Holland is this* With the high price of
things in British Columbia, coupled with the attitude of people like Mr* Eng
it will be a long time before I spend any more money than is necessary in
your country except as I have to in the line of business* I certainely will  w
not come up on holidays* MR* Eng in effect made a pleasent experience less   (fx
than something I wish to remember. In my work of piloting shiprl an in B.C.
a great deal, however in the future I shall leave my wife at home and fly
to my piloting work and try to by-pass your vessels*
I am sorry to bother you with this matter, and only go Into such detail to
set the story straight*
Thank you*
Sincerely,
Captain John W. Trimmer
y-k
 CM. B
Internal Correspondence
Date    7AHC0Um, 30 July 1976. Iil.t 342
From    ^*"» Holland
To
Maasrs.  R.R. Said
A.N. Cairna
„*. Ktog
—J    8^ H.W. Atkinson
Rafaranca attached copy of memorandum.
Wa will meat soaatiaa naxt weak to discuss tha points raised ia
this memorandum.  Please ba prepared to lat ma hava your comments
at that tima.
Manager, B.C.C.S.S.
@}R>rml01T-n
 CPRail
Interna/ Correspondence
Date VANCOUVER, 28 July 1976. File:  342
From L.B. Jackson
To Memorandum
Mr. M.W. Holland
This has reference to providing first aid attention to passengers
injured while on board our vessels, and the discussion on this subject at our recent Management Meeting.
I have gone into this situation with particular attention to our
legal responsibilities as operators of passenger-carrying vessels,
and would draw your attention to the following data, which I consider will indicate the course of action we should take:
1. One of the requirements necessary for any of our Deck Officers
to obtain his Certificate, is that he must possess a valid
First Aid Certificate issued by the St. John's Ambulance Assn.,
the Red Cross, the Order of Malta, or other approved body.  This
means that we have an officer on duty 24 hours per day who is
qualified to perform first aid treatment.  This requirement Is
stated in Dept. of Transport publication "The Examination and
Certification of Masters and Mates," Chapter 2, Item 2.13.
2. Under the terms of the Canada Shipping Act, we are not compelled
to provide medical attention to passengers on our vessels because of the routes on which they operate; i.e., close to ports
and because they are equipped with radio telephone for instant
shore communication, if needed.
3. Part VI of the Criminal Code of Canada (copy attached) clearly
outlines the duties of a person in providing care for another
person in need of it.
In view of the foregoing, I consider that we should issue a letter
to the Masters of the "Princess of Vancouver" and the "Carrier
Princess" to the effect that they are to  ensure in all cases of
passenger injury on board, that Deck Officer on duty is immediately
Form 102-R
 notified in order to proceed to the scene and render prompt and
adequate first aid as required.
For your consideration and further instructions, and for discussion.
L.B. JACKSON
Departmental Analyst
 PART VL
OFFENCES AGAINST THE PERSON AND REPUTATION.
INTERPRETATION.
Definition*.
106.   In this Part
"abandon" or "expose" includes
(<x) a wilful omission to take charge of a child by a person
who is under a legal duty to do so, and
(b) dealing with a child in a manner that is likely to leave
that child exposed to risk without protection;
"child" includes an adopted child and an illegitimate child;
"form of marriage" includes a ceremony of marriage that is
recognized as valid
(a) by the law of the place where it was celebrated, or
(b) by the law of the place where an accused is tried, notwithstanding that it is not recognized as valid by the law
of the place where it was celebrated;
"guardian" includes a person who has in law or in fact the
custody or control of a child.
DUTIES TENDING TO PRBSERVATION OF LIFE.
Duty of persons to provide necessaries—Offence—Punishment-—Presumptions.
197. (1) Every one is under a legal duty
(a) as a parent, foster parent, guardian or head of a family,
to provide necessaries of life for a child under the age
of sixteen years;
(b) as a husband, to provide necessaries of life for his wife;
and
(c) to   provide  necessaries   of  life  to  a  person  under  his
7 .     charge if that person
(i) is unable, by reason of detention, age, illness, Insanity or other cause, to withdraw himself from that
charge, and
(ii) is unable to provide himself with necessaries of life.
(2) Every one commits an offence who, being under a legal
duty within the meaning of subsection (1), fails without lawful
excuse, the proof of which lies upon him, to perform that duty, if
(a) with respect to a duty imposed by paragraph (1) (a) or
(b),
(i) the person to whom the duty is owed is in destitute
or necessitous circumstances, or
(ii) the failure to perform the duty endangers the life
of the person to whom the duty is owed, or causes
or is likely to cause the health of "that person to be .
endangered permanently; or
N
109
(Jan.1973)
 [S. 198]
SNOW S CRIMINAL CODE
(b) with respect to a duty imposed by paragraph (Vic), the
failure to perform the duty endangers the life of the person to whom the duty is owed or causes or is likely to
cause the health of that person to be injured permanently.
(3) Every one who commits an offence under subsection (2)
Is guilty of
(a) an indictable offence and is liable to imprisonment for
two years; or
(b) an offence punishable on summary conviction.
(4) For the purpose of proceedings under this section,
(a) evidence that a man has cohabited with a woman or
has in any way recognized her as being his wife is, in the
absence of any evidence to the contrary, proof that they
are lawfully married;
(b) evidence that a person has in any way recognized a
child as being his child is prima facie proof that the child
is his child;
(c) evidence that a man has left his wife and has failed,
for a period of any one month subsequent to the time
of his so leaving, to make provision for her maintenance
or for the maintenance of any child of his under the age
of sixteen years, is prima facie proof that he has failed
without lawful excuse to provide necessaries of life for
them; and
(d) the fact that a wife or child is receiving or has received
necessaries of life from another person who is not under
a legal duty to provide them is not a defence.
Lawful excuse]—does not extend to those who, as Christian Scientists, conscientiously object to medical treatment: Lewis (1903), 6 O.L.R. 132, 7 C.C.C. 261
(C.A.). On the other hand, an accused who is out of work and earning nothing
cannot be convicted: Bunting (1926), 58 O.L.R. 373, 45 C.C.C. 135 (C.A.). For
what was not accepted as lawful excuse, see Hall, 56 B.C.R. 309, [1941] 2 W.W.R.
245, 76 C.C.C. 311 (Co. Ct.), where accused's excuse was that he had no money
and depended on uncertain assistance for his existence. As to duty, see Wright, 66
O.L.R. 456, 55 C.C.C. 172, [1931] 3 D.L.R. 200 (C.A.), where it was held that
if no civil duty exists then it cannot be said that a legal duty exists such as the
section requires.
Duty of persons undertaking acts dangerous to life. .—
/ 198.    Every one who undertakes to administer surgical or
I medical treatment to another person or to do any other lawful
/ act that may endanger the life of another person is, except in
/ cases of necessity, under a legal duty to have and to use reason-
I able knowledge, skill and care in so doing. —-
See Rogers, 4 C.R.N.S. 303, 65 W.W.R. 193, [1968] 4 C.C.C. 278 (B.C. C.A.),
noted under s. 202.
Duty of persons undertaking acts.
199.    Every one who undertakes  to do an act is under a
110
 CRIMINAL  CODE — PART  VI
[S. 202]
legal duty to do it if an omission to do the act is or may be
^_ dangerous to life. -""
Abandoning child.
200. Every one who unlawfully abandons or exposes a
child who is under the age of ten years, so that its life is or is
likely to be endangered or its health is or is likely to be permanently injured, is guilty of an indictable offence and is liable to
imprisonment for two years.
See Motuz, [1965] 2 C.C.C. 162 (Man. C.A.), where parents locked their small
children in a house and left them, whereupon the house burned down killing the
children. The Court of Appeal increased their sentence from a suspended sentence
to 4 months.
Apprentice or servant.
201. Every master who
(a) unlawfully does, or causes to be done, bodily harm to his
apprentice or servant so that his life is endangered or
his health is or is likely to be permanently injured, or
(b) omits, without lawful excuse, to provide necessaries of
life for an apprentice or servant in accordance with any
contract that he has entered into with respect to that
apprentice or servant,
is guilty of an indictable offence and is liable to imprisonment
for two years.
CRIMINAL NEGLIGENCE.
Criminal negligence — "Duty".
202.    (1) Every one is criminally negligent who
(a) in doing anything, or
(b) in omitting to do anything that it is his duty to do,
shows wanton or reckless disregard for the lives or safety of otherj
persons.
"duty" means a duty im-
(2) For the purposes of this section,
posed by law.
For a fuller exposition see Batcman (1925), 19 Cr.App.R. 8, where Lord Hewart
stated that to support an indictment for manslaughter based on criminal negligence,
the prosecution must prove the matters necessary to establish civil liability (except
pecuniary loss), and in addition, must satisfy the Court that the negligence alleged
went be^onda jner_e_matter of compensation and showed such disregard for the
lives and "safety of others as to amount to a crime against the State and conduct
deserving punishment.
Essential elements]—It is the probable, not the actual results of accused's conduct
which must be considered in determining whether or not he has been guilty of
criminal negligence: Akerele, [1943] A.C. 255, [1943] 3 W.W.R. 167, [1943] 1
AH E.R. 367: Louks (1957). 40 M.P.R. 143. 27 CR. 112. 119 CCC. 236 (N.S.
C.A.).
Ill
(Jan.1973)
 [S, 203]
SNOWS CRIMINAL CODE
The superior Court has exclusive jurisdiction to try offence of causing death
by criminal neglicrence: see s. 427(a) (xi).
For a case on the combined effects of ss. 198 and 202, see Rogers, 4 C.R.N.S.
303, 65 W.W.R. 193, [1968] 4 C.C.C. 278 (B.C. C.A.), where the conduct of a
well-intenboned naturopathic doctor which resulted in the death of a child patient
was held to support a conviction under s. 202. the test required being objective
rather than subjective.
Along the same lines is the reasoning in the case of Coyne (1958), 31 CR. 335,
124 C.C.C. 178 (N.B. C.A.), where the Court held that an honest belief by accused
that he was shooting at an animal did not excuse his conduct where in fact he shot
other persons.
Causing death by criminal negligence.
203. Every one who by criminal negligence causes death
to another person is guilty of an indictable offence and is liable
to imprisonment for life.
The cases under this section can conveniently be divided between those involving
the driving of motor vehicles and those involving other fact situations.
For cases under the first cateirorv: see Taylor, [1963] S.C.R. 491, [1963] 3
C.C.C. 97, 40 D.L.R. (2d> 12 (sufficiency of evidence); Titchner, [1961] O.R.
606, 35 CR. Ill, 131 C.C.C. 64, 29 D.L.R. (2d) 1 (CA.) (proper direction to a
jury); Balccrczyk, [1957] S.C.R. 20, 117 C.C.C. 71 (subsequent driving of accused
properly admissible); Martin, [1963] 2 C.C.C. 81 (N.B. CA.) (causal connection
necessary between death and accident); Bclheck, 3 C.R.N.S. 173, [1968] 2 C.C.C.
331 (N.S. CA.) (evidence of recklessness may satisfy essential ingredient of mens
rea); Ferguson, 44 CR. 20, [1965] 1 C.C.C. 123 (Sask. CA.) (prior bad driving
showing degree of intoxication of accused not admitted in evidence and new trial
not granted as Crown unable to show that the verdict would have been different
where the jury had other evidence of drinking), Moroz, [1972] 2 W.W.R. 307, 5
C.C.C. (2d) 277 (Alta. C.A.) (driving on wrong side of road because of impairment sufficient to establish guilt)..
An example of the other category is: Simard (1963), 43 CR. 70 (Que. C.A.)
(the use forceps at childbirth).
Causing bodily harm by criminal negligence.
204. Every one who by criminal negligence causes bodily
harm to another person is guilty of an indictable offence and is
liable to imprisonment for ten years.
X
Another variety of criminal negligence is demonstrated by the case of Dauphinee
(1959), 31 CR. 247, 127 C.C.C 96 (N.B. Mag. Ct.), where accused, who threw
a piece of wood which struck and seriously injured one of several men, was convicted under this section. See also: Gagnon (1956), 115 C.C.C 82 (Que. S.P.)
(bottle thrown from speeding car).
HOMICIDE.
Homicide—Kinds   of   homicide-— Non   culpable   homicide—Culpable   homicide—Idem—Exception.
205.    (1) A person commits homicide when, directly or indirectly, by any means, he causes the death of a human being.
(2) Homicide is culpable or not culpable.
(3) Homicide that is not culpable is not an offence.
(4) Culpable  homicide   is   murder   or  manslaughter   or  in-
112
 CONSULADO   DE   ESPANA
VANCOUVER
WEST   VANCOUVER*   B.C.
440   Clyde  Avenue.
V7T   2J7
1st April   1977
The  Spanish  Trade   Commissioner*   Mr.   Jose
Perez  Sanchez*   and  the   Vice   Consul  for
Spain*   Mr.   Frank  Bernard*   invite  you  to
meet  a  Trade  Mission  from  the   famous
Rioja  wine  producing  area  of Spain*   led
by   the  Provincial Minister  of Trade  and
Industry.
Ondines  Restaurant*
1000  Taylor*
Vancouver*   B. C.
Thursday*   April   21st*   1977.
5-7  pm.
R.S. V.P.
Regrets   only
926-5511.
 \WCCOjVER,   B.C.
APPLIOVriON FOR MEMBERSHIP
10 THE BOARD OF DIRECTORS:
I closire to became a merrfoer of the above Club.
1-777:7 ADDRESS
TON
(20MPANY   LDCZVrJON
19
□ Pcegrlar Iferbers ~——-— — Ten Dollars
□ Retired Members — Five Dollars
□ Non-Resident Menbers   Five Dollars
d application,  together with fee,  to 7c.  G.N- Bennett,   Secretary Vfestern
ia Railway Clrb:
c/o British Golmrbia Railway Club
1095 Ylest Pender Street >
Vancouver/ B.C. VGE 2N6
 GPfimi
internal Correspondence
Date   VANCOUVER, 29 July 1977.
From   A.N. Cairns
Jo   Master
"'Carrier Princess8*
Master
"Trailer Princess8'
"Carrier Princess" will not be required in service from 1530 arrival
ex Nanaimo Sunday, 31 July, until 0930 sailing Nanaimo Tuesday,
2 August.
All crew members will proceed on leave from 2359 Sunday until 2359
Monday.
Chief Engineer to ensure ship properly secured for layover,
"Carrier Princess" will lay over at Berth 4.
"Trailer Princess" will not be required in service from 0800 Saturday,
30 July, until 2100 sailing Tuesday, 2 August.
"Trailer Princess" will lay over at seawall.
Engineroom crew will proceed on leave from 2359 Saturday, until 2359
Monday.  Deck crew leave from a.m. Saturday until p.m. Tuesday.
isA .AAA.A
)Form 102-R
A A AC
'^ Marine Superintendent
cc.  Chief Engineer, "Carrier Princess"
Chief Engineer, "Trailer Princess"
Master, "Princess of Vancouver"
Chief Engineer, "Princess of Vancouver"
Mru A.E. Schmidt, Supt., Dept. of Investigation, Vancouver,
^essrs. T. King
J^F.W. Atkinson
J.H. Suzuki, Vancouver. 2
E. Robinson, Nanaimo.
 - 2
cc.  Mr. C.A. Aitken, Vancouver.
Mr. J.D. Finnie, Vancouver.
Blaney Agencies Ltd., 920 Douglas St., Victoria, B.C.
Sliptender A-3
Traffic Supervisor
f
 CPRail
Date     VANCOUVER, 29 July 1977.
From    M.W. Holland
To    Memorandum
Messrs. R.R. Reid
AoN. Cairns
T. King
FoW. Atkinson
File:  102
C.A. Ait ken
J0D. Finnic
R0D. Pelley
It has been brought to my attention that some laxity is evident
in the submission of personal expense accounts.
As you can appreciate. Accounting Department must be made aware
of expenditures for each month, to be included in their month-end
statement.  For this to be possible, expense accounts must be in
by the 10th day of the month following that in which expenses were
incurred.  Accordingly, you are requested to ensure that this instruction is followed in future.
Manager,  B.C.C.S.S
Form 102-R
 __ Han
internal Correspondence
Date     VANCOUVER, 4 August 1977. File:  T-77-1012-A
From     A.N. Cairns
To     Master
"Trailer Princess"
Your vessel will be required in Nanaimo rail service Saturday,
6 August, departing A-3 at 0900.
Marine Sup
cc.  Mr. C.A. Aitken
Mr. T. King
.      Mr. F.W. Atkinson
Traffic Supervisor
Mr. E. Robinson, Nanaimo
Sliptender, A-3
Chief Engineer, "Trailer Princess"
S)Fo"" 102"R
 'fettf- /}/^//VS6/(J
Date       VANCOUVER, July 14, 1977 File:  AGR.3.BRAC.S.SEN.
From       M.W. Holland
To        CHIEF STEWARD       PRINCESS OF VANCOUVER
PRINCESS PATRICIA
MASTER CARRIER PRINCESS
: Enclosed herewith are copies of amended Seniority List for
.-; Uncertificated "Ratings in the Catering Department, showing
C.E. Flint's correct employee number* . -:.
Manager, B.C.C.S.S.
cc:  Mr. J.A. Foster, 811 Beach Drive, Nanaimo, B.C.
Copy of amended Seniority List is attached.
cc: . Mr! R. Welch, B.R.A.S.C. _  ■    ' ' "[,,. ' \"
: :Gopy3of amended Seniority List is attached.~> r
v Manager,-.:B. C.C.S. S. ';,; .  .;' "\\:7*    '•'V" 'V~ .;'.'-', '7:
jb . ..\yy : '-. '*. •'    '    . ":"
■i.^A''-%,A
Form 102-H
 > CANADIAN  PACIFIC  LIMITED
_^JL^ti,slt_^Q^um^^a Coast: Steamship Service	
Seniority Roster of Employees of Staffs
Represented by the Brotherhood of Railway,
Airline and Steamship Clerks, Freight
Handlersa Express and Station Employees	
Department:  B.C. Coast Steamship Service
Seniority Group:  Uncertificated Ratings in the Catering Department:
Seniority
Standing
Christian
Number
Surname
HALLIDAY,
Name
1
James
2
DIXON,
Marjorie J
3
RUSSELL,
George F.
4
FOSTER,
Jack A*
5
TEMOFYCHUK,
Nick
6
MILLS,
Allan M.
7
LEBLANC,
Everett J.
8
GREKUL,
George N.
9
BRANDNBR,
Josefine
10
SUTTER,
George
11
RIES,
Gerhard J.
12
SCHANOFSKI,
Leo
13
IRVINE,
Thomas S *
14
ROUSSELET,
William M.
15
McCONNELL,
Hugh H.
16
O'DOWD,
Patrick J.
17
TAYLOR,
Alan
18
GAMACHE,
Gary
19
LEHMAN,
Ross R.
20
ALEXANDER,
James W.
21
CHIZ,
Jacob N.
22
RUDE,
Erling
23
D'ETCHEVERREY,
Jean A»
24
JOHNSON,
Glen F.
25
KOSARCZUK,
Mykola
26
BLADES,
David 11 •
27
ENG,
Robert
28
LAI,
Yuen
29
GOSCHL,
Josef
30
WILLIAMSON, ■
Audrey 0.
31
FLINT,
Cecil E.
32
CROSS,
John D»
33
SIU,
Wai Ho
34
FAWCETT,
Sean M.
35
TONG,
Kam Woon
36
OLONAN,
Henry C.
37
FUESSEL,
Sandra J*
38
WALTON,
Isobel
39
HUTCHINSON,
Kryn R.
Permanent
Number
P-127525
P-137749
P-127504
P-165196
P-169649
P-166 282
P-305830
P-332469
P-342028
P-347734
P-354664
P-364975
P-347753
P-130219
P-376608
366989
p-424446
P-442007
P-462389
P-470117
P-456727
P-369497
P-416716
P-484379
323659
370807
P-484534
P-484533
493978
493991
P-493998
p-494007
P-494014
p-494016
p-494022
P-494047
P-484467
494058
P-494120
Date of
Seniority
June 18, 1932
June 24, 1938
August 9, 1940
September 11, 1942
May 3, 1943
March 18, 1944
April 6, 1947
September 22, 1950
August 21, 1951
May 6, 1952
March 26, 1953
September 13, 1954
March 26, 1955
May 2, 1955
May 30, 1956
May 28, 1962
January 14, 1966
May 6, 1969
February 2, 1973
July 18, 1973
January 18, 1974
January 24, 1974
February 12, 1974
December 19, 1974
April 14, 1975
April 15, 1975
September 2, 1975
September 3, 1975
October 10, 1975
January 9, 1976
February 16, 1976
March 31, 1976
April 20, 1976
April 26, 1976
May 11, 1976
June 19, 1976
June 25, 19 76
June 29, 1976
September 2, 1976
VANCOUVER, B.C.
April 1, 1977
 CPRall WTX
Internal Correspondence &jtj
Date        VANCOUVER, 23 June 1977
From       M. w# Holland
To        F. Atkinson, Vancouver
Attached is a memorandum from Mr. Shave of the Public Relations
and Advertising Department regarding the analysis of a questionnaire
placed on board the "Princess of Vancouver" from time to time.
You will note on the second page that there are two areas which
have been cause for complaints listed on these questionnaires, i.e.
accommodation standards and efficiency of crew.
We are now entering/heavy tourist season and, accordingly, you are
requested to spend one day of each week on board the "Princess of
Vancouver", travelling Vancouver-Nanaimo return, ensuring that our
standards are up to par and that the stewards1 staff performance
is in accord with the high level of efficiency expected of them.
Your weekly visits should not conflict with the sailings of the
"Princess Patricia", but it is imperative that you do complete
one trip each week on the "Princess of Vancouver", as requested.
I would appreciate a report on your findings, your recommendations
with respect to change, and, in general, your assessment as to our
over-all performance.  I have travelled frequently on B. C. Ferries
of late and can only admire the manner in which these ships are
kept and in which the crew perform.  It is my intention that we
should be at least as good as, if not better than, our competitors.
Kindly confirm your adherence with the above.
Manager, B.C.C.S.S.
cc:  R. R. Reid, Assistant Manager
E)Form102-R
 Canadian Pacific Internal Correspondence
Date   VANCOUVER,   February  10,   1977
From    j.g.   Shave
To   Mr.   M.W.   Holland
Manager,   BCCS
Vancouver
File:   2220
1977
MANAGER
B.C COAST STEAMSHIP SERVICE
VANCOUVER, B.C
&
I) Form 102
Attached is a report of results on passenger surveys
conducted on the Vancouver-Nanaimo route during the month
of August 19 76.
It should be noted that, for
forms were returned from pass
to Vancouver than those using
direction i.e. 406 vs. 184.
matters which require attenti
Vancouver than is the case wi
the ship's personnel are unab
soon enough.  In any case, de
numbers.of returns from each
statistics are fairly consist
against 1975, with a few exce
unknown reasons, many more
engers travelling from Nanaimo
the ferry in the opposite
Possibly there are more urgent
on immediately after leaving
th a Nanaimo departure, and
le to distribute the forms
spite the great disparity in
leg of the journey, the
ent for 19 76 as measured
ptions.
The first sizeable difference is found in question (c)
where only 221 of the respondents from Vancouver identified
themselves as car drivers against 75%   from Nanaimo and 71%
were foot passengers from Vancouver with only 7%   from
Nanaimo.  This may be due to the fact that the one day
excursion from Vancouver was more vigorously promoted
in the early part of the summer season on the mainland,
and with a larger population to draw from, attracted more
foot passengers.
This supposition is given further credence by section (h)
where only 301 from Vancouver as against 76%   from Nanaimo
indicated that auto reservations were a factor in influencing
passengers to use our service.  At the same time, a number
of passengers commented that they no longer took their
cars due to the increased rates.
j
 2:
Section (i) is frustrating in that so many respondents
answered the question "How did you first learn of this
service?" by replies such as "always knew about it"...
"have used it for 30 years" etc. Our schedules have
changed from time to time over the years and it is
obvious that these people have a fairly constant level
of awareness and use it, if not regularly, on a repeat
basis.
The last part of section (j) reflects some disenchantment
with aspects of our meal service and housekeeping and
this is further revealed in the percentages of "Unsatisfactory" recorded in the sub-sections "Accommodation
standards" and Efficiency of crew".  In other words,
passengers are protesting dirty washrooms by downgrading
"Accommodation standards" and giving a lower assessment
to "Efficiency of crew" because of cafeteria service and
maintenance of washrooms by cleaning staff.
Despite this somewhat discouraging aspect of the surveys,
a number of passengers commented that washrooms were
found to be clean and one man reported chasing some
juveniles out when he found them methodically messing up ai
washroom.  From this it would appear that the staff is  //
trying to improve the situation despite lack of co~     U
operation from some segments of the travelling public.  u
The comments of passengers are most informative and in
my estimation should be required reading for heads of
departments.  Many of the complaints could be rectified
by adopting different procedures at little or no cost.
Both sets of survey forms are returned to you for
retention and study of the "Comments" section.
Advertising Representative
JGS:ic
c.c. Messrs. M.R. Hodgson
D.H. Dixon
 v^ \JW>mW w^d
Date
From
To
VANCOUVER, November 4, 1976
M.W. Holland
Mr. R.R. Reid
Mr. A.N. Cairns
Mr. T. King
Mr. F.W. Atkinson
Mr. C.A. Aitken
Mr. J.D. Finnie
File:  580
Mr. J. Ferguson
Mr. H.L. Hudson
Mr. J. Suzuki
Mr. E. Robinson
Mr. L.B. Jackson
In the event that emergent legal representation is required after
office hours or on weekends and Statutory Holidays, attached is
a list of Canadian Pacific solicitors and their telephone numbers.
Form 102-R
 SOLICITORS - CANADIAN PACIFIC LIMITED
Office No.
Home No.
N.D.Mullins, Q.C.
A.G.Graham
B.W.Hoeschen
W.F. Murray-
Mrs .P.L.Maughan
Regional Counsel 665-2*+93
Solicitor 665-2^93
Solicitor 665-2*+93
Solicitor 665-2^93
Solicitor 665-2^93
926-1758
263-5998
736-3230
689-0279
980-79^5
 CPRail
Internal Correspondence
Date VANCOUVER, 3 November 1976. File:  T-76-1010-A
From M.W. Holland
To Mr. P.I. Georges
Montreal, Que.
The attached memoranda are related to our recent conversation regarding improvements to the "Princess of Vancouver," which it is
suggested will greatly enhance the comfort of our travelling
patrons, and should be commenced immediately.
We are currently assessing the cost of each of the items listed,
and while many may appear to be of a minor nature, the total cost
of the miscellaneous improvements; i.e., excluding the proposed
renovations to the Sun and Princess Rooms, could run as much as
$30,000.
Messrs. Reid, King and Atkinson are currently preparing an estimate
of the cost of each item, which will be made available to you in time
for your Ottawa meeting on 10 November 197 6.
It is suggested the cost of improvements to the Sun Room could run
as high as $75,000-$100,000, as in reality the whole area would be
rebuilt, requiring installation of plumbing and electrical fixtures
running through the basic structure.  Again, a more accurate estimate
of the costs involved is being determined.
Should you have any questions regarding the attached, kindly advise.
We have not done a study on the marketability of the Sun Room, nor
projected the additional revenues which would be derived from such
action, but this will be done before a firm recommendation is made
for proceeding with the project.
(S) Form 102-R
yy77 yy-7sa<
Manager, B.C.C.S.S.
be.  Messrs. R.R. Reid
A.N. Cairns
T. King
F.W. Atkinson
 CPRail
Internal Correspondence
m
Date VANCOUVER, 15 December 1976.
From M>w# Holland
To Messrs. R.R. Reid
A.N. Cairns
T. King
7.MJ. Atkinson
W.W. Hocking
C.A. Aitken
J.D. Finnie
File:
S.O.
With respect to the attached instructions, Mr. L.B. Jackson is
currently arranging for an "In and Out" board to be provided
to this office, to facilitate reporting of your movements.  Miss
Bussell will be responsible for the operation of the board, and
you are requested to ensure that she is fully aware of your absences in future.
lin, I reiterate this is not to restrict your movements in any
sense, but to provide this office with the facility of contacting
you in cases of emergency.
7y /iyTy&Z^&'z*
Manager, B.C.C.S.S.
(gp Form 102-R
 r
CPRail 17^4
Internal Correspondence IS^A
Date  VANCOUVER, 15 December 1976. File:  S.O.
From   m.W. Holland
To   STAFF INSTRUCTION NO. 1 TO OFFICERS & SUPERVISORS
In an effort to ensure the continued attention to all matters
related to the BCCS Service, it is considered necessary to
implement procedures whereby a direct reporting of persons'
whereabouts will be commenced.
With respect to Officers and Supervisors; i.e., those in graded
positions, they should report their movements directly to their
superior officer.  Such reporting should include absence from the
office due to business or personal reasons, and should indicate
the time of departure and anticipated time of return.  Where
possible, and particularly during lengthy absences, a telephone
number should be provided in order that an individual can be
reached in case of emergency.  While it is not intended that
these conditions should be restrictive, it is strongly suggested
that abuse should not be practised.
Further, should any member of the BCCS staff have a call directed
to them from the Office of the General Manager, Coastal Marine
Operations, such calls should receive priority to the point that
discussions should be broken to answer same, where meetings of a
highly confidential or emergent nature are not disturbed.
Full co-operation with respect to the above is duly requested.
7>S
Manager,   B.C.C.S.S.
Form 102-R
 CPRail                                                     fLS
VANCOUVER, Decenfcer 16th, 1976.                    File: 223
Mr. D.S. Collings,
Mr. M.W. Holland. Attn:    Mr. F.W. Atkinson.
For your information.
Purchasing Agent.    **;
 r
LIQUOR ADMINISTRATION BRANCH
MEMORANDUM
From The Director of Administration
To  ALL LICENSEES
Date December 14th, 1976
CIRCULAR NO. 67
Sub j e c t  Regulation 2(1) Liquor Control and Licensing Act
In addition to the fee described In Regulation 2(1), a further
amount equal to 5?°  of the gross value of the liquor purchased shall be
charged and payable at the time of purchase. Effective date of this
change is January 3rd, 1977*  The new Act and Regulations should be in
the mail next week*
Q/Eo Warren,
Director of Administration.
DS/JEW
 \Wy
Hospital Code No.  105
250 WEST FIFTY-NINTH AVENUE, VANCOUVER, BRITISH COLUMBIA V5X 1X2       TELEPHONE 327-1101
December  16,   1976
Mr. Floyd Atkinson
Catering Superintendent
Marine Department
Ferry Passenger Services
CP Rail
Ft. Burrard Street
Vancouver, B. C.  V6C 2R3
Dear Mr. Atkinson:
Vancouver Enterprises Ltd., has very kindly offered to assist
the Children's Hospital by giving a donation for the purchase
of much needed equipment.  This gesture of goodwill is being
done as a way of helping children in hospital instead of
sending Christmas gifts to their customers, including yourself.
I am sure you will agree with us that in this way the very real
spirit of Christmas is being expressed.
On behalf of Vancouver Enterprises Ltd., may the holiday season
be a happy one for you and the new year filled with health and
prosperity.
Yours sincerely,
W. Short,
Administrator
JWS/sw
BOARD OF DIRECTORS: G. H. Tullidge, president; J. S. McKendy, first vice president; D. M. Clark, Q.C., second vice president; Mrs. M. S. Duffus,
recording secretary. Also on the Board: C. W. Bawlf;  M.  Belkin;  B. S.  Brown; Mrs. W. Clark; J. H. Green; H. J. Grey, Q.C; Mrs. R. S. Hager; W. S.
McQuaid; A. J. Narod; Mrs. G. L. Claman, government representative.
ADMINISTRATION: J. W. Short, administrator; D. R. McAmmond, assistant administrator; J. L. Greenan, treasurer.
 CPRail
Internal Correspondence
Date  VANCOUVER,   22 December   1976. File:     T-76-33
From   M#w.   Holland
To
Master       )
Chief Steward ) "Princess of Vancouver"
Purser       )
Attached is copy of a letter from Mrs. Nancy Ray (nee Frank),
expressing her gratitude to the staff on board the "Princess
of Vancouver," who so ably handled her wedding party on 4
December.
The letter speaks for itself; it is obvious that Mrs. Ray  and
her husband feel special appreciation for the efforts expended.
The Management would like to express their appreciation to you,
in that this was the first time we had catered to such an event,
and demonstrated to ourselves that we are capable of providing
such superlative service.
i%y#f'
Manager,   B.C.C.S.S.
cc.     Mr.   R.A.   Ferguson
Mr.   R.R.   Reid
Mr.   F.W.   Atkinson
Form 102-R
 /n
*->UJr     u _ ■■'  - .
^ ^£$2
2</zct .#72£t  V) 7iC
njon Ada:   •   y \ 66 77/xi .a
//Ui
///-        -    i-
,      .
A\
...   -'   r/f.
I U-kJ.
 I        DEC'20   1916
MANAGER
'4B.C.COASi:STE^SH,P^^r
7 VANCOUVER, BU__ji_
 CPRail
Internal Correspondence
El
Date  VANCOUVER, 6 January 1977. File:  AGR.3-BRAC.S.
From  m.W. Holland
To  Mr. F.W. Atkinson
Vancouver, B.C.
It is noted that Herbert G. White has made application for retirement to be effective February 1, 1977.
I believe Mr. White is the gentleman who has served in the Dining
Room of the "Princess of Vancouver" for a number of years.
As this is our prestige dining area on board the ship, it is
suggested we must be very careful in our selection of a replacement in order to ensure a high calibre of service.  The individual
assuming this position should be clearly advised as to his responsibility in this area, and the fact that his placement there
is temporary in nature until such time as his ability to perform
has been confirmed.
Please keep me apprised of the matter.
Manager, B.C.C.S.S.
Form 102-R
 CPRail WZd
Internal Correspondence m^
Date ^<U^£<f* ^^/ /fy 7
From
lo <7x>t 7: y77*uu<*<
y7^7~^^^^
SSForm 102-R
 CANADIAN       PACIFIC       LIMITED
British  Columbia  Coast  Steamship  Service	
September 29,   1977
TO:   Catering Superintendent
BCCSS Vancouver	
RE:  S tore' s Inventory
B.C.C.S.S, Stores will be conducting inventory from October 17
to October 31, inclusive.
Requisitions are to be kept to an "emergency only" basis during
this time.
M.W, HOLLAND
Manager, B.C.C.S.S.
cc:  Mr. R. Gavin
Storekeeper
Vancouver
 CPRail
Internal Correspondence
El
Date  VANCOUVER, 29 October 1976. File:  T-76-1010-A
From  M.W. Holland
To  Mr. F.W. Atkinson
Vancouver, B.C.
During Mr. Georges1 last trip he apparently spoke to you with
respect to providing dining facilities on the "Princess of
Vancouver" on the 2000 sailing.
He raised this question again recently, and has asked for a study
on a cost versus revenue basis for providing such additional
service.  Accordingly, would you kindly provide me with such a
report for forwardance to him.  Should you need any assistance,
I am sure Mr. Hocking would be quite willing to assist you.
M.W. HOLLAND^
Manager, B.c'C.^.S.
cc.  Mr. W.W. Hocking
Dictated by M.W. Holland
 CPRail W^
Internal Correspondence
Date  VANCOUVER, 6 January 1977. File:  175
From  M.W. Holland
To  Mr. F.W. Atkinson
Vancouver, B.C.
In line with our planned increases of 10% in food and beverage
items on board BCCS vessels, will you kindly provide me with a
status report of implementation of these price increases.
In any case, action should be expedited to ensure such revised
prices are placed in effect at the earliest possible date.
Manager, B.C.C.S.S.
 CP^aii
internal Correspondence
Date   VANCOUVER, 20 April 1977
From   M.W. Holland
To   Mr. R. Reid
File:  165196
This refers to the request of Mr. J.A. Foster for leave of
absence of six months commencing May 1, 1977.
Please be advised that under no circumstances will this leave
of absence be granted without first having determined the
reasons for the request and secondly, the state of Mr. FosterTs
health.
It is noted that Mr. Foster is scheduled for an appointment to
see Doctor Avery at 9.15 a.m. on April 21 and you are requested
to advise me at the earliest possible date of the outcome of
this examination.
Manager, B.C.C.S.S.
Mr. F. Atkinson
Mr. H. Hudson
MWH/dd
>;x)Form 102-R*
 r
bc.    Mt.   F.W.  A£km6on
Mr. T.  fctng
^oa   a/ie requested to Investigate this matter, as It Is an
Indication that pilfering is occurring on board our, slvip.
7 request that you contact the Investigation Vepartment and
review the contents ofa Mr. Anderson's letter with them,
recommending they place under cover, an Individual on boa/td
the ship who can oversee the situation.    Should an outside
party such as the Sun paper delivery person be Involved In
such an arrangement,  you are requested to take the matter up
with the appropriate personnel o{ the newspaper.
Hr. R.R.  Reid
Would you kindly ensure this matter Is carjtled to a conclusion.
Manager,  B.C.C.S.S.
 <:.-^7 177:uj
VI HOLLAND
BC Coast Steamship Service
nager
Pier "B", Vancouver, BC
R REID
ry/.  Manager
V6C 2R3
Tel (604) 665-3135
Telex 04-507684
17 August 1977.
Vile No. T-77-99
Mr. V.R. Andcjvson
3135 Trafalgar, St.
Vancouver., B.C.
Vear Mr. Anderson:
Tlvis Is to acknowledge receipt o{± your letter ofa 15 August regarding your experience on board the "Princess ol Vancouver"
recently.
Firstly,  I would like to thank you ^or the Interest you have
shown by taking the time to provide us with your written
comments.    As you will appreciate, there are certain situations
which do exist In any business, wliich axe totally distasteful,
and certainly dishonesty must be one ofi these key factors.
Please be assured that the matter is under Investigation, and
this has confirmed suspicions which we have had with respect to
the behaviour o^ certain crew members.
We realize that we are In a business serving the public, and that
it is our responsibility to provide as comfortable passage to our,
patrons as Is possible.    This cannot be done with sub-standard
eiiorts on the pant o^ our, personnel.    I ilnd It personally very
disappointing when Such behaviour corner to my attention, as there
are so many o^ our employees who do a magnificent job In the
execution o^ their, duties.
Again, thank you £or the consideration and time you have given to
this matter, as it Is only through such action that we can rectify
these problems.
yours very truly,
M.W.  UOLLANV
Manager,  B.C.C.S.S.
 ~-\ rr;: r:
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y^     UcToi^yjA    oy   fl^iy^<7L
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 CPRail WZd
Internal Correspondence 1l^
Date    April 27th 76
From NOTICE
To
In Future all raessboys and "alters will wear navy blue panta
White shirts Bow tie black shoes { Polished } dark socks
SfSf^tsiW^
e.e. ^f-tfryivs^
g)Form 102A-R

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