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Vancouver B.C. City Ticket Office - refunds Canadian Pacific Railway Company. Travelling Auditor (Vancouver) 1951

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Array Vancouver B.C. City Ticket Office - Refunds. 0
CANADIAN PACIFIC RAILWAY COMPANY
Mr. Dm  A* Molntoeh,
auditor of Agencies,
Montreal, Que..
FILE OR CLAIM
fanoouirer, B.C., January 3rd,19Sl.
fancouver City Sloket Office
floket Refunds
With reference to $our file G-100775.
fhia _mtter has been \ancLer aiaousaion witli City
Ileket Agent and General Pa&sengtr Ageat for some tine, and
Mr. James haa now iaaueu instructions that refunds on tio&ets
iaaued to firms.on credit»or in exchange for their cheques.
HUlt be handleu on jform il1 sy. and hie office will arrange to
Isaueu flKme; orders payable to sucn firms.
A  oop^ of his letter to Mr. JXly ia attached.
travelling auditor* I
CANADIAN   PACIFIC   RAILWAY COMPANY
GOP_
FILE OR CLAIM
£4/51-7
Vancouver, i_#C, January Ena, 1961.
kr. F. H. Daly,
Vancouver, B.C.
It hae come to our attention that City i'ie&et
Agent J* H. Dunlop, in his instructions to ticketing staff.
/aneouver City Xlc&et Office, in connection with refunds to
business firms for tickets paid for by firms* cheques ornon
creait% hae instructed that Form F2  59 should be completed
with firm*a name as applicant for refund, such Forma 3HE 59
to he sent to this office and we will arrange money orders in
the usual manner.
fhis procedure ie correct. However, he haa
further advised that the only deviation froa this ia that if
.mown i-ieii-ber or employee of a fir,.* wishes refund, auah can be
made in eaah on form. Fl 50, such firm member to sign firm1 a
name per hie own.
lshis procedure of arranging direct ref una on
ror___ £ml  50 for ticket s i^duea on areait or in exchange for
i ?... cheque, ia not in order and such instructions should
oe cancelled*.
liefunaa on all tickets i^Bueu to firms in
exchange for flrma* cheques or on credit, uust be handled on
_oru dd  59. 1'hese refund applications should
lii the firiafk_ n pplicant for refund f
this office for completion. In the e?ent i&u_s
Is requirea, representative of the firm making
should be ref err ea to this office and we will
aoney order aade out in firm*a name*
Pleaae acknowledge»
be completea
m fsifisuN_#i
dlate refund
such application
arrange to  issue
LtQ3 /   Jm\ d
(Signed)    H.  0.  Same®
aeral onger Agent FORM   101 Cum
CANADIAN   PACIFIC   RAILWAY   COMPANY
Vancouver, B.C*, January 2, 1951*
FILE  OR   CLAIM
24/51-V
Mr, F.ii. Daly
Vancouver, B.C.
It lias come to our attention that City
Ticket Agent J.H. Dunlop, in his instructions to ticketing
staff, fancouver City Ticket Office, in connection with refunds to business firms for tickets paid for by firms9 cheques
or r,on credit11, has instructed that Form P.T, 59 should be
completed with the firm's name as applicant for refund, such
Poms P.T* 59 to be sent to this office and we will arrange
money orders in the usual manner.
This procedure is correct. However, he has
further advised that the only deviation from this is that if
known rae^ber or employee of a firm wishes refund, such can be
made in cash on Form P.T. 50, such firm member to sign firmfs
name per his own.
This procedure of arranging direct refund
on form P.T, 50 fer tickets issued on credit or in exchange for
firm's cheque, is not in order and such instructions should be
cancelled.
Refunds on all tickets issued to firms in
exchange for such firas1 cheques or on credit, must be handled
on Form P.T. 59• These refund applications should be coiapleted
with the firm's name as applicant for refund and forwarded this
office for completion. In the event immediate refund is required,
representative of the firm making such application should be referred to this office and we will arrange to issue money order
made out in finafs name.
Please acknowledge.
CGJ/BB
cc. Mr. Mills
Travelling Auditor
Vancouver, B.C.
yyAy^w
General fkmenger/iftgent
// (7 CANADIAN PACIFIC RAILWAY COMPANY
FILE OR CLAIM G"* 1007 75
Montreal, December 20, 1950
Mr. H.A. Mills,
Travelling Auditor,
Vancouver, B.C.
Vancouver City Ticket Office
Ticket Refunds  _
Kindly refer to my letter of June 1, in reply
to yours of fey 25, concerning the above.
As I do not appear to have received a reply,
please let me hear from you by return.
RMB
30^
Auditor of Agencies FORM 102 C.IN
CANADIAN   PACIFIC   RAILWAY   COMPANY
FILEOR CLAIM Q*~l00775
Montreal,  June 1,  1950
Mr.  H.A. Mills,
Travelling Auditor,
Vancouver,  B.C.
Vancouver City Ticket  Office
Ticket Refunds	
Referring to your letter of May 25.
I would draw your attention to the  fourth
paragraph of Agent's memo to the  staff,  which,   it would
seem to me,   rather defeats the objective we seek^to  assure
ourselves the firm becomes  in receipt of the amount of the
refund.
In this particular instance,   I presume if
Mr. Hughes had been known to Agent  or could  indentify himself
as  an employee of the Robert Simpson Company,   refund would
have still  been made  in cash and not by P.T.59.
opinion,
Will you kindly let me have an expression o:
4*.irtddL/
JR/RMB iiuditor of AgemiB&Oyy CANADIAN  PACIFIC  RAILWAY COMPANY
FILE OR CLAIM
Vancouver, B.C.f  April 19th,  1950.
COPY
Memo to Staff
When issuing tickets on 'cheques1 or 'credits1
please make sure stub and contract are stamped either 'Issued
on cheque1 or 'Issued on order' as the case may be.
If tickets so stamped are turned in for refund,
it will be necessary to verify by reference to daily sales sheet
to whom or on what account tickets are issued.  Those paid for
by 'Firm* cheque must not be refunded in cash.
PT 59 should be completed with the 'Firm' being
applicant for refund and sent to G.P.A. who will forward money
order in usual manner.
Only variance from this is that if kno?m member
or employee of a firm wishes refund same can be made in cash on
PT 50. They must sign firm's name per their om with address
and phone number.
If tickets issued on order are turned in for
refund, and o^  that time paid for, follow same procedure as
above, i.e. take application on Ff 59.  If tickets are still
in outstanding, pleaae refer to me.
(Signed )  J. H. JXinlop
City ticket Agent.
JHl):lml # CANADIAN  PACIFIC  RAILWAY COMPANY
FILE OR CLAIM
Vancouver, B.C., Lay £5th, 1950.
Mr. D. A. Mcintosh,
Auditor of Agencies,
Montreal, -Sue.
Bear 3ir;
Vancouver City Ticket Office.
-deferring to your letter of April 12th, file
0-100775.
1 again took up the matter of ticket refunds
with Agent Dunlop and attach a copy of a memo i^suea to the
staff.
Agent has assured me he will t^uj^e refund
receipts closely and see that  instructions &;Avc:ci-ri%ieu out.
Yours truly t
Travelling Anditor. FORM 102 ("in
CANADIAN    PACIFIC   RAILWAY   COMPANY
FILE OR CLAIM Q~i00775
Montreal, April 12, 1950
Mr. H.A. Mills,
Travelling Auditor,
Vancouver, B.C.
Vancouver City Ticket Office
Referring to your letter of April 8.
I am not at all satisfied with Agent's
explanation. Until rubber stamp was supplied, I think
ticket stubs might very easily have been endorsed with pen
and ink*
A similar case was taken up^it^hMr. Dunlop
in December and it would seem little notice ^^r^aKen of the
instructions given to him at that time and for the guidance
of his staff. It was also suggested to Mr. Dunlop reference
be made, if necessary, to tioket sellers daily sales sheet
and remittances where there is a record kept of cheques
accepted, with ticket numbers issued in connection*
It is essential that we exercise the utmost
care in handling refunds in order to make them to the original
purchasers.
I would like you to obtain Mr, Dunlopfs
assurance this wi31 be done in future*
Acv- YTMyA
JR/rmB Auditor of Ageric^

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