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annual report of the department of rehabilitation and social improvement for the YEAR ENDED MARCH 31… British Columbia. Legislative Assembly 1972

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annual report of the
department of rehabilitation
and social improvement
for the
Printed by K. M. MacDonald, Printer to the Queen's Most Excellent Majesty
in right of the Province of British Columbia.
 Our policy—
jobs for the employable;
regular income for the physically, mentally, and emotionally handicapped;
assistance when in need for the economically deprived,
so all may live in dignity and really belong.
Hon. P. A. Gaglardi
 Victoria, British Columbia, December 1, 1971.
To Colonel the Honourable John R. Nicholson, PC, O.B.E., Q.C., LL.D.,
Lieutenant-Governor of the Province of British Columbia.
May it please Your Honour:
The Annual Report of the Department of Social Welfare for the year ended
March 31, 1971, is herewith respectfully submitted.
Minister of Rehabilitation and
Social Improvement
Office of the Minister of Rehabilitation and
Social Improvement,
Parliament Buildings, Victoria, British Columbia.
 E. R. Rickinson, Deputy Minister of Rehabilitation and Social Improvement.
 Department of Rehabilitation and Social Improvement,
Victoria, British Columbia, November 29, 1971.
The Honourable P. A. Gaglardi,
Minister of Rehabilitation and Social Improvement,
Victoria, British Columbia.
Sir: I have the honour to submit the Annual Report of the Department of
Social Welfare for the year ended March 31, 1971.
Deputy Minister of Rehabilitation
and Social Improvement
April 1, 1970, to March 31, 1971
Hon. P. A. Gaglardl
Ministerpf Rehabilitation and Social Improvement.
E. R. Rickinson_
  Deputy Minister of Rehabilitation and Social Improvement.
  Assistant Deputy Minister and Director of Rehabilitation and Social Improvement.
  Director of Operations.
  Director of Programmes.
  Departmental Comptroller.
  Personnel Officer.
A. G. Gilmore  Director, Office Administration and Public Information.
A. W. Rippon  Research Officer.
R. B. H. Ralfs  Statistician.
J. A. Sadler	
T. D. Bingham	
H. J. Price	
Mrs. A. I. Allen.
J. V. Belknap.
J. Noble	
Superintendent of Child Welfare.
Director, Brannan Lake School for Boys.
Miss W. M. Urquhart  Director, Willingdon School for Girls.
Dr. P. W. Laundy  Director of Health Care Division.
E. W. Berry  Division on Aging.
G. P. Willie  Superintendent, Provincial Home.
N. S. Brooke  Director, Social Assistance and Rehabilitation Division.
Mrs. E. I. Esau  Training Officer.
C. W. Gorby  Chief Inspector, Community Care Facilities.
T. W. L. Butters  Supervisor, Emergency Welfare Services.
W. J. Parker Director, New Denver Youth Centre.
J. A. Mollberg  Director, Region I.
W. J. Camozzi  Director, Region II.
G. A. Reed  Director, Region III.
T. Prysiazniuk  Director, Region IV.
R. K. Butler  Director, Region V.
A. E. Bingham  Director, Region VI.
A. J. Wright  Director, Region VII.
R. E. Phillips  Director, Region VIII.
Part I—General Administration: page
Assistant Deputy Minister and Director of Rehabilitation and Social Improvement     9
Administration  11
Personnel  13
Training Division  18
Research  20
Part II—Divisional and Institutional Reports:
Director of Programmes  21
Social Assistance and Rehabilitation Division  23
Child Welfare Division  27
Health Care Division  33
Division on Aging  34
Brannan Lake School for Boys  36
Willingdon School for Girls  38
Provincial Home, Kamloops  42
New Denver Youth Centre   44
Emergency Welfare Services  47
Provincial Alliance of Businessmen—
Vancouver Region  48
South Vancouver Island Region  49
Nanaimo Region  51
Kamloops Region  52
Okanagan Region  54
Kootenay Region  59
Prince George Region  60
Peace River Region  62
Departmental Comptroller  64
Part III—Regional Administration Reports:
Director of Operations  65
Region 1  66
Region 2  68
Region 3  70
Region 4  74
Region 5  7 8
Region 6  81
Region 7  87
Region 8  90
Part IV—Legislation  9 5
Part V—Statistical Reports and Tables  97
 Miss Gladys Veale (right), secretary to the Deputy Minister, and Mrs. Dorothy Marrion,
secretary to the Assistant Deputy Minister.
 Report of the Department of Rehabilitation
and Social Improvement
the assistant deputy minister reports...
People without jobs, in greater numbers than ever
before, many with technical and professional skills
acquired over several decades of employment, turned
to us for assistance this past year.
In almost every previous year of our Department's
existence, the numbers of people needing financial
help have risen during the winter months and fallen
quite rapidly, beginning in April and through the
summer. Historically, September and October have
been the months our offices experience their lowest
social assistance enrolment. Nationwide unemployment and immigration resulted in the greatest number
of people needing assistance at any one time in our
history, and the highest proportion of people dependent on public welfare since March 1932.
Many were applying for the first time—surprised,
dismayed, and angry. Our Department and its programme became the focal point and target of criticism
from those in need because they wanted more money,
and from those still employed because we were spending too much of their tax dollar.
The Department was expected to maintain its level of service with existing
staff at a time when work loads in some offices doubled. At the same time, it was
realized that new programmes and initiatives were required, and existing programmes
and services needed change, with reallocation of Departmental priorities and staff
effort. Several steps were taken to encourage people to help themselves and provide
incentives. Earnings exemptions were increased, opportunity programmes were
extended, a close and continuing ongoing liaison between social assistance administering offices and employment agencies, particularly our Provincial Alliance of
Businessmen offices, were established, clients were encouraged to meet and organize
local self-help groups, and extra precautions were taken to make fraud more difficult,
but to ensure those in need were assisted.
Change in attitudes and public behaviour seemed to accelerate, or its effect on
our service delivery system became much more apparent. Fraud, which has never
been a great problem for us, became more organized and widespread. Though it
was perpetrated by a very small proportion of those receiving assistance, it was of
lames A. Sadler—Assistant Deputy Minister and
Director of Rehabilitation
and Social Improvement,
concerned with the administration of welfare services in
eight regional, 49 district,
and 13 municipal offices and
five Provincial institutions.
greater public concern during a period of rising costs, and, of course, resulted in
the need for more staff surveillance when other aspects of the work load were
The public's and the Department's major concerns became concentrated on
the rehabilitation and income-maintenance aspects of our responsibilities. Child
welfare and our other programmes such as health care and services to the aging,
while continuing to expand operations to meet growing demands, did not receive
the public interest and attention they've enjoyed in previous years, though some
services such as day care expanded.
Dissent, confrontation, and demonstration, which has been a daily affair in
many welfare offices in the United States during the '60's, began in a small way in
the Province, particularly in Vancouver. Much of it appears to have been encouraged and organized by relatively recent immigrants to British Columbia.
As you read the reports from our various divisions and regions you will realize
the very practical ways our personnel are trying to expedite the process of people
helping themselves. Too often welfare systems lead to demoralizing dependency.
Our priorities have been concerned with helping people get work when they are in
any way employable, arrange for a realistic and positive maintenance of income for
the seriously disabled and handicapped, and to ensure no one is without the means
of acquiring the basic necessities.
Th's is our first report as the Department of Rehabilitation and Social Improvement. We believe the name more appropriately describes the responsibilities, concerns, and priorities of our Department. During the year, reorganization and
redirection of our energies continued, with certain administrative and some personnel
During the year, responsibility for supervision and administration of the Community Care Facilities Licensing Act was transferred to the Health Branch, Department of Health Services and Hospital Insurance. The Chief Inspector and his staff
also tranferred to the Health Branch. V. H. Dallamore, who served for many years
as Regional Director for the Prince George area retired, and W. H. Crossley, who
served as Regional Director in Region 7 and more recently in Region 4, transferred
to Victoria in a staff capacity. R. K. Butler, Regional Director, Region 8, transferred to Region 5 and was succeeded by R. E. Phillips. T. Prysiazniuk succeeded
W. H. Crossley in Region 4.
As a Department, responding as quickly as we can to the social and economic
needs of British Columbia's citizens is an exciting challenge. It can also be a
frustrating and difficult experience when we are expected to supply the remedies for
problems where the causative factors are beyond the control or influence of our
Department, or indeed the whole apparatus of Provincial Government. To administer a public welfare system through a period of high unemployment during a period
of rising costs, particularly for shelter, is frustrating. To be part of the team that
tries hard, works conscientiously with concern and imagination on behalf of people
who need society's collective help and understanding very much, is a matter of great
personal satisfaction for us all. To these people on our team I wish to extend my
thanks and commendation for a job well done during very trying and changing times.
N 11
office administration and
public information reports...
A. G. Gilmore, Director of
Office Administration and
Public Information.
The Division had an interesting year with a
variety of tasks assigned. Routine responsibilities
included continuing revision of manuals, directives,
and pamphlets to accurately inform and direct our
field staff and the public on new and changing
programmes. We also supply our 65 separate regional, divisional, and district offices with
supplies, equipment, furniture, and all the other
items of an administrative nature;
maintenance of premises and provision of space;
design  and  redesign  of  forms,  systems,   and
methods to meet our information-handling
Major projects during the year included the collection, collation, and analysis of socio-economic
data for intermediate and long-range planning purposes. A mathematical model which incorporated public, social insurance, demographic, and economic data was programmed to permit compilation of statistical
projections under a wide range of alternatives required in the running of a large,
widely dispersed organization. It was designed so that management may operate
the model with a minimum of cost, using an audio coupler via any public telephone.
In the complexity of today's social and economic structure, transfer payments, income tax, and rates of change in the cost of living and unemployment are interdependent, and all affect a person's real income. This requires a capacity to evaluate
and, if possible, predict change if we are to meet need and realistically allocate
Accounting procedures were revised and the information handling systems,
including filing, were improved. New, economical, and effective systems of filing
and information collection, storage, and retrieval have become available, but while
their operational costs are lower than existing methods, capital and conversion
costs are high. Nevertheless, we are now well embarked on converting our accounting system. This conversion should be complete in the coming fiscal year.
It provides more convenient methods, better control, and a more orderly system
for conversion to central data processing. This latter concept of maintaining our
decentralized decision-making process, but centralizing our data processing and
accounting systems, will be both desirable and necessary within the next two to
three years if we are to enjoy economic, efficient, and effective administrative
Much greater emphasis has been placed on the social content of our periodic
review and audit of local office operations and delivery of services. While this
office has only one person regularly in the field to assess the effectiveness of our
 N 12
administrative processes, there has been a much better appreciation of problems
encountered by our field staff, and improved liaison with personnel and community
leaders when such visits have been possible.
Miss Terry Turner, secretary, Division of Office
Administration and Public Information, who, in addition to handling all the typing of correspondence,
manuals, and directives, also maintains and supervises
the stocking and delivery of forms, stationery, and
office supplies to all the field offices.
N. J. Dixon, Assistant, and J. D. Christie, Storeman,
in the machine room of the Division of Office Administration and Public Information. The small duplicator
prints a total of 375,000 pages of forms, letters, directives, manuals, and other information pieces annually.
N 13
personnel reports...
MRS. ANNA I. ALLEN, Personnel Officer
During this last fiscal year, case loads reflected
national economic pressures which lead to emotional problems, family breakdown, desertion, financial dependency, neglect, and abandonment of
children. Many staff who had planned resignations for domestic reasons, to study or travel,
stayed on the job because of their concern for the
clients served and for their deep involvement with
the Department's programmes. To them and to
all staff who coped so admirably at this time, sincere appreciation is extended.
• Provincial Alliance of Businessmen  (PAB)
joined Department—
Mrs. A. I. Allen Personnel T^'s Division was established to enable rehabili-
Officer (left), and Mrs. I. G. tation by appropriate job placement of unemployed
Poole with some of files for employable recipients of financial assistance and
each of the Department's 985 those wj-0 would be dependent without these spe-
full-time employees. ^^ services
On March 31, 1971, PAB had 21 staff members located in eight offices
throughout the Province—Victoria, Nanaimo, Vancouver, Kamloops, Kelowna,
Castlegar, Prince George, and Dawson Creek.
• On March 31, 1971—
Permanent staff establishment  788
Temporary staff  197
Total Department staff (see Table p. 17)  985
• Department's field service staff as of March 31, 1971, showed an average age of
39 years and average Departmental service of six years.
• Attendance at Civil Service Commission monthly staff meetings commenced for
all Departmental Personnel Officers to review policies, mutual concerns, and to
effect changes beneficial to total personnel programmes.
• Civil Service Commission has decentralized certain selection panels to departments within the Service. R. J. Burnham, A. G. Gilmore, and Mrs. A. I. Allen
comprise the Department's basic Selection Panel.
• Departmental competitions continue to show higher volume of applications. For
example, one competition for an unspecified number of social workers drew over
700 applications in January, one competition for three PAB Regional Directors
resulted in well over 200 applications.
• Nine Orders in Council extended the services of staff members for a minimum
of three months beyond retirement age.
• The Personnel Officer made 18 trips to district offices, divisions, and child-care
resources to review classifications and organization, to convene selection panels,
and to meet with staff individually and in groups.
• Holidays for all staff, after January 1, 1971, extended to three weeks after the
first year of service and up to 15 years.
• Community Care Facilities Division transferred to Health Department.
• Certain training and orientation responsibilities added to Personnel Office, pending reorganization of Training Division.
• Written replies to inquiries and applications, excluding applications for competitions, totalled 655.
These special projects continue to be of immense help in service delivery
throughout this Department, with their focus on a particular aspect of specific
programmes. Some 81 staff were involved in a variety of projects during this last
year which freed line social work staff from certain specialized functions and enabled
them to concentrate on the high-priority categories, including the Social Assistance
and Rehabilitation Programmes with special counselling services. Project workers
are able to focus on highly specialized aspects of programmes, which included
among others, the following:
Twenty-nine case aides throughout the Province assisted with applications for
financial assistance and related rehabilitation counselling and referrals
for retraining.
Fourteen staff focused on child welfare, with the purpose to change status of
children-in-care to children in adoption homes; to continue in the group
method of processing and studying applications for adoption; and to
supervise children who were in group-living homes and special-treatment
One social worker spent the summer at New Denver Youth Centre and was
responsible for visiting in the homes of boys about to be discharged and
also about to be admitted to the centre. This proved of invaluable help
to all staff—field and resource—and improved knowledge of family and
community adjustments for the youngsters involved.
The Civil Service Commission approved Departmental recommendations regarding reclassifications on the basis of the individuals' merit performance, changed
job responsibilities, and (or) to meet job specifications for:
Clerical/stenographic staff   34
Group leaders1  38
Social workers, including supervisory staff  37
Administrative staff     4
Others     3
i Since last-year's introduction of group-leader classifications in the three child-care resources, these 3'8
staff members proved themselves on the job and with successful participation in the resources' ongoing training
A. Organized by Department
1. Special orientation to all programmes organized in Victoria Headquarters
Newly appointed social work staff  32
Staff returning with masters' degrees1  _» 13
Newly appointed supervisors, including municipal staff  10
Case aides  9
1 This intensive one-week orientation was a first in the Department, the purposes being to re-orient returning
start to changes in Departmental policies and procedures after two academic years' absence on educational
leave; to have them share with senior staff, highlights of the professional training programme and to encourage
increased communication.
Mrs. Cyndy Mann (left) and
Miss Donna G. Watson, secretaries in the Personnel Office,
who assist in the procession of
applications (1,500), reclassifications reports (116), individual training schedules
(115), staff transfers (49), and
miscellaneous correspondence
(655). (Figures in parentheses
show annual totals.)
2. Newly appointed rehabilitation officers received orientation at selected PAB offices regarding rehabilitation, administrative procedures, and
the co-operative work involved with this Department's field service, district offices, and related
In addition to these formalized courses, the Department sponsors the following staff-development
All group leaders in child-care resources receive
ongoing in-service  training  organized in
each resource to meet the particular needs
of the resource and the staff involved.
All social workers in the field service, divisions,
and resources participate in regular, ongoing staff-development programmes.
Reactivation is under way in the Administrative
Course for senior stenographic and clerical staff.
B. Organized by Civil Service Commission
The following courses, participated in by 28 staff, were operated by the Civil
Service Commission, jointly with the University of Victoria Public Administration
Department, and included:
Executive Development Programme (three-year course) (three staff). Enrolment in this course was open to selection throughout the Provincial Service, with some 90 applications received throughout the Service for the
30 seats available.
Public Administration Course (one year) (one staff).
Supervisory Techniques (three months) (24 staff), including supervisory, building service workers, clerks, cooks, group leaders, social workers, and
District Supervisors.  Two separate classes were organized by the Com-
mission with Departmental help and the focus placed on particular work
of the Department.
Note—All these courses include correspondence sections plus intensive workshops.
Safety seminars were also conducted by the Commission's Safety Officer, with
staff of child-care resources and institutions.
C. Outside Courses
A total of 41 staff received Departmental training grants, being selected by
Training Grant Committee on a merit basis, for the following:
McMaster's two-year correspondence course in Social Work Methods and
Administration (9 staff).
UBC's two-term correspondence course in Social Work Methods (eight staff
enrolled September 1970).
UBC's one-month seminar, June 1970 (12 staff attended after the above correspondence course, which commenced September 1969).
Professional training made available at universities (12 staff, who also received
educational leave).
Note—The total numbers of staff involved with formalized training
programmes amounted to 133.
Efforts to have senior clerical or stenographic staff receive training on the case-
aide course were held in abeyance.
Plans continue to increase opportunities for all staff at all levels to have specialized approved courses to improve job performance, supervisory techniques, and
administrative skills, and thereby to improve total service delivery for the Departmental programme.
The need to develop staff performance and to vary experiences and thereby
enhance the individuals' working knowledge, plus potential for promotion, was
recognized by providing opportunities for staff to transfer to more complex, challenging positions. All social work staff, in the field service for over three years,
reviewed an evaluatory questionnaire on a joint basis with their supervisors regarding job performance, strengths, areas which need improvement, their individual
career goals, and if transfer would extend their understanding of programmes and
the various levels of service within the Department.
In this connection, the following transfers took place with full involvement of
the individual: one case aide; 40 social workers, including district supervisors; two
Regional Directors, for a total of 43.
Other staff who requested and received transfers include five clerical and one
group leader, for a total of six and a grand total of 49 transfers.
Total Established (Permanent) Positions for Staff (Clerical, Technical,
and Professional) Employed, and Location, as of March 31, 1971
Minister's Office  3
General Administration  12
Social Assistance and Rehabilitation Division   5
Field Service  484
Health Care Division  19
New Denver (Youth Centre and Pavilion)  18
Child Welfare Division  41
Provincial Alliance of Businessmen     	
Provincial Home  35
Brannan Lake School for Boys  70
Willingdon School for Girls  53
Division on Aging  48
 N 18
• •
training reports
MRS. E. I. ESAU, Training Officer
One 2-week course 17 trainees
Two 2-day orientation    5 trainees
One 4-day orientation    8 case aides
One 4-day orientation 10 M.S.W. graduates returning
from educational leave
One 2-day workshop 12 supervisors and potential
Five Library Bulletins were prepared and distributed to all district offices in
the fiscal year 1970/71.   The Bulletin includes
(1) a listing of books, monographs, and journals which have been accessioned
to the Library during the previous two months; and
(2) reviews of some of the more recent publications.
In reviewing library material, from time to
time we have asked members of staff to contribute
their critical reviews of publications in which they
have special interest. An increase in requests for
books generally, and particularly for those titles
which have been reviewed and recommended by
other staff members, indicates that the Bulletin is
read and appreciated.
Under the direction of the Regional Director,
the Training Officer initiated a series of staff-
development sessions with five district offices in
Region VI. In all, 33 sessions were held during
1970, to March 31, 1971, with content focused
upon current practice and problems in service delivery. The project will be evaluated, and planning for subsequent sessions will be congruent with this evaluation.
the six months of September 1,
At the request of Indian Affairs Branch, the Department of Rehabilitation and
Social Improvement has undertaken to provide in-service training on a contractual
basis for those responsible for the administration of the social assistance programme
on reserves, specifically, Welfare Administrators of the Indian Affairs Branch and
Band Council Welfare Administrators.    Planning for these courses, in process for
N 19
seme six months, is now complete. The first course, to include Indian Affairs
Branch representatives, Band Council representatives, and newly appointed members
of the Department, is scheduled to commence early in the new fiscal year.
Training Division is constantly seeking improved methods of achieving its purpose, which is the provision of
(1) preparatory training for staff members who are accountable for delivery
of service to people within the terms of the social legislation of this Province; and
(2) other courses and projects as may be requested by Senior Administration;
the Division is thus always in a transitional stage of development.
I would like to thank all those who have had any part in the activities of the
Division—those who have proffered encouragement, assisted in planning, participated in the courses, and in the evaluation of the programmes which have been
designed in accord with the Department's legislative mandate.
 N 20
A. W. RIPPON, Research Officer
The activities ef the Research Section have
been directed to two main areas—first, Departmental studies, and, second, liaison with several
research resources conducting studies concerned
with the Department's programmes. A study on
the utilization of case aides in our service delivery
system was completed. Numerous reviews of
studies and research projects of interest to the
divisions of the Department have been undertaken.
Particular attention was given to review of the
guaranteed-income concept. In addition, specific
information on research subjects of interest to
district offices have been supplied to field offices.
Liaison activities of the Research Section are
an important feature of the ye~ar's work, which
saw the completion of a study of factors affecting
children coming into the care of the Superintendent of Child Welfare. Even though this study was not the responsibility of the
Research Section, the Section played an interesting role in co-ordinating and assisting the researchers in their relationships with the Department and Child Welfare
A. W. Rippon, Research
Officer, and W. H. Crossley,
Administrative Officer, receiving results of a staff-utilization
Mrs. Mary Webber preparing copies of a chart for discussion
by senior administrative officials.
N 21
the director of programmes reports...
T. D. BINGHAM, Director of Programmes
Following are the reports of the
Director of Social Assistance and Rehabilitation Division
Superintendent of Child Welfare
Director of Health Care Division
Director, Division on Aging
Director, Brannan Lake School for Boys
Director, Willingdon School for Girls
Superintendent, Provincial Home
Director, New Denver Youth Centre
Supervisor, Emergency Welfare Services
A review of these reports reveals how an increasing number of British Columbia residents
have had to call upon the services of our Department to assist them in resolving problems that
are too complex to be overcome by family resources alone.
Unemployment leading to the depletion of the
families' financial reserves has been the main cause
of an increase in one year from 5 per cent to 7 per
cent of our Provincial population at any one time
needing Social Allowance in order to maintain
It is difficult for persons who have never been out of work or lacked financial
resources to understand the feeling of desperation and frustration at being unable to
maintain oneself and dependents by one's effort.
Much of the Department's work during the year under review has been directed
to assisting people in receipt of Social Allowance to return to the labour force. The
Provincial Alliance of Businessmen has been a welcome ally helping persons on
Social Allowance obtain employment.   Employers have responded favourably.
Opportunities such as vocational training, creative job-search technique classes,
work-activity projects, and orientation classes for women preparing to enter the
labour force are examples of new approaches to help persons regain confidence and
obtain jobs quickly once they are available. The economic policies of the Federal
Government admittedly caused increased unemployment. Some people without
thinking have blamed "welfare" as the "cause" of unemployment rather than the
"effect" of economic policy. This "blame" has added to the discomfort of those in
receipt of "welfare." Our staff, however, have counselled many families back to
full independence, resulting in strengthening the family's ability to resolve its own
The reports also show that the vulnerable members of our society—children,
the aged, and the handicapped—are being provided services that assist each individual to achieve his maximum potential for fulfilment and independence.
T. D. Bingham, Director of
Programmes, with Mrs. Margaret Stevens, secretary. During the year new or accelerated
programmes included creative
job-search classes, extension of
opportunities experience, more
day-care centres, activity centres for the handicapped, and
senior citizen counsellor services.
 N 22
The steady development of child-care resources, day-care centres, activity
centres for the handicapped, and senior citizens counselling programmes are examples of the often unheralded but vitally meaningful service that mean the difference between the intense pain of "aloneness" and the joy of "belonging." The brief
reports cannot do justice to the many heartwarming stories of meaningful help to
people at times of personal crisis. The work of every Departmental staff person is
aimed at helping our fellow citizens, and each staff member can be justifiably proud
of his contribution.
N 23
social assistance and
rehabilitation division reports...
N. S. BROOKE, Director
An extraordinary number of factors have combined to make the fiscal year a particularly turbulent one, with tremendous pressure on the staff of
the Department.
Large-scale unemployment dramatically escalated the number of recipients. Young adults, once
a minor factor in need for assistance, approached
our offices in record numbers. This reflects the
postwar baby boom which reached the employment market in numbers in excess of capacity for
absorption. The effect in British Columbia was increased by large-scale youth migration from other
provinces. Social unrest in other parts of the continent arrived in the Province with full impact resulting in challenges to the social and economic
system, much of it impinging directly on public
welfare. Public concern mounted because of
costs, and with particular disapproval of assistance
to "hippies and American draft dodgers." A
number of these received assistance, but others
assumed to be receiving assistance were not known
to local welfare offices.
Minority-rights groups developed with national
support, seeking large-scale changes with implications for further increases in costs. Rights groups
interpreted national legislation as requiring provision of assistance on the basis of need in terms of right divorced from individual
responsibility and cause of need. In contrast, the requirement in establishing eligibility is that the employable person must show he is doing all possible to help
himself by being available for and actively seeking employment. Illegal receipt of
assistance increased as a problem. Apparent reasons are a greater readiness to
misrepresent, partly because of difficulty in managing financially, of a climate of
hostility to public welfare and of reduced surveillance as staff time has been less
available for home visiting and checking. Home visiting revealed a number of recipients did not live at the addresses given. Some were found to have part-time or
full-time employment, with no reporting of earnings.
National immigration policies continue to admit immigrants in large numbers,
including some with serious problems requiring public help. The tendency to admit
those with higher levels of education appears to be a factor in reducing employment
opportunities for well-educated young Canadians, many of whom have had to apply
for public assistance despite university degrees. The Department actively involved
itself in funding education and training and in job placement to assist those less able
to compete.
N. S. Brooke, Director (centre); Mrs. lean Scott, Consultant; and Mrs. Phyllis McGregor, supervising clerk,
discuss the Division's operations. This Division has overall responsibility for the administration of the Social
Assistance Act. Total spending under the Act for the year
was $102,020,553. The Department and municipal offices
processed 135,473 applications
and directly assisted 143,722
individuals, heads of families,
and their dependents.
. r
A particularly worrisome problem is the growing tendency of young persons of
mixed sexes to live together in common-law unions or in congregate unsupervised
accommodation. More unmarried mothers are electing to keep their children and
depend on public assistance. This, added to the growing number of desertions, separations, and divorces, is resulting in an increasing number of one-parent families
locked into public assistance because of inability of the mother to earn sufficiendy
and to provide child care as well. Financial responsibility of fathers in these situations is difficult to oblige, despite the efforts of Family Courts. Many are successful
in leaving their families' maintenance to public assistance.   When maintenance is
received it is often paid irregularly and in amount
is insufficient for basic family subsistence.
The programme emphasis has been on meeting
need while at the same time helping the recipients
to help themselves. A great deal of effort has
been directed to insuring that the programme is as
responsive as possible both to critical needs and to
valid public concerns. The most needed help
would appear to be an expanding economy providing greater opportunities for youth and others, and
freeing public funds and services for assistance to
those unable to help themselves ^or reasons other
than employment.
Mrs. Pat Hoshal (left), a Despite these problems, most of the recipients
participant in the Extension of arg fa and inel   in need of hd       Experi.
Opportunities   Programme, , b „■'_     __ if
check a file in the Division's mental programmes of the Department that have
office.    Several  hundred  in- given an opportunity for participation have shown
quiries and requests for advice that the majority of those who are able do want to
and  direction   are  processed help themselves, and that they welcome an oppor-
each month. .     \.    . _•_!____.• -.-
tunity to contribute to their communities.
Social assistance payments April 1, 1970, to March 31, 1971—
Total cost  $102,020,553
Number of applications and reapplications during the
fiscal year  135,473
Persons receiving assistance as at March 31, 1971—
Heads of families  28,158
Dependents  76,565
Single  34,102
Boarding-home care  3,047
Nursing-home care  1,850
Total number  143,722
Number of one-parent families, March 31, 1971 (included in heads of families above)   13,815
The social assistance programme provides for rehabilitative services to help
recipients back to employment and self-dependence, and preventive services to solve
serious problems resulting from public dependence and low income. Many persons
not in receipt of assistance turned to the Department for social services, since these
are often the only ones available in the community.
 report of the department, 1970/71 n 25
Counselling Services
Social workers review problems and planning with recipients, provide information, refer to other community resources and, when time permits, provide more
intensive social treatment services on a selective basis.
Education and Training
Direct sponsorship in educational upgrading and training is provided to help
those handicapped by low educational levels and lack of skills. The Department
has also assisted many young unemployed adults who have dropped out of school to
improve their level of education and training, in order to enhance their future opportunities.
Job Placement
The establishment of the Provincial Alliance of Businessmen has given greatly
increased emphasis to direct job placement. Local welfare offices have often been
able to assist by direct referral to known local job opportunities. Hostels for transient men, funded by the Department, have also resulted in many job placements as
numbers of employers have recruited direct from this source of manpower supply.
Work Activity Projects
Projects have been established in conjunction with a number of municipalities
and local adult education programmes for men handicapped by long unemployment
and other problems. These combine on-the-job experience and classroom training.
They are proving successful in helping numbers of men back to self-dependence who
could not otherwise handle direct job placement.
Opportunities Programme
This provides an opportunity for recipients to be involved in providing nonprofit community services. It is intended primarily for one-parent families and has
also been made available for a number of handicapped men with families and for
handicapped single persons as well. The results have been impressive as most participants have reported restored pride and confidence. Private and public agencies
have responded positively, and there has been a great deal of public interest and
support. It has been handicapped by insufficient availability of part- and full-time
employment opportunities for those ready to move into regular employment.
Local Rehabilitative Committees
These co-ordinate the resources and skills of this Department with those of the
Department of Manpower in assisting severely disabled persons to achieve employment or improved capacity for self-care.
Homemaker Services
Homemakers are provided to assist numbers of elderly persons to remain in
their own homes, and to assist low-income families during the unavoidable absence
of the mother because of sickness or other emergency.
Day-care Services
Various forms of day-care services are provided to permit mothers to continue
in employment when their families would otherwise require full maintenance or
increased maintenance under public assistance provisions.
 N 26
rehabilitation and social improvement
Boards of Review
Twenty-seven Boards of Review were held during the fiscal year—eight ruled
against and 19 ruled in favour of the client.
Basic Social Allowances
Repatriation, transportation within the Province, nursing and boarding-home care (other than TB.), Special Allowances, and grants      7,680,136
Housekeeping and Homemaker Services       1,125,224
Emergency payments (such as where a family may lose its home by fire
or similar circumstances)  323,885
Tuberculosis cases—■
(a) Boarding-, nursing-, and private-home care  56,490
(b) Transportation   26
Hospitalization of social assistance cases (short stay, etc.)
Total Social Allowance costs  102,260,775
Reconciliation with Public Accounts—
Deduct charge incorrectly made to the Medical Services section
Costs as per Public Accounts
child welfare reports...
J. V. BELKNAP, Superintendent
The rights of children and how they are bestowed and cherished in the present
are a measured insight of how our society will be in the future. The me_lns whereby
a person must struggle to "become," so as to possess a sense of authenticity and
relevancy, foretells the quality of tomorrow's life.
The two most persistent and perplexing concerns that emerge out of complexities of our child welfare programmes centre around the child of native Indian
heritage and the adolescent.
It is distressful to report that the children of Indian racial origin constituted, at
the end of the year in review, 40 per cent of the total children in the care of the state.
When this fact is considered in relation to the proportion of native people in our
Province then, inescapably, one must conclude that our approaches to living in an
environment based upon equality and justice are subject to serious question and
concern by all of us.
There can be no pride of achievement or accomplishment when so many of
our future citizens stand in jeopardy of losing not only then right to a rich and
noble cultural heritage but also their rights to their own identity and sense of purpose.
The concern for the adolescents in our society is one that draws us into an
examination of our values and what we wish to become as society and how we are to
govern ourselves in relation to each other in the future. The advocates of a permissive, self-indulging society can only be calling for chaos. Those who cry out for a
free society that allows for the legalizing of drugs denies the sanctity of the individual
and ignores his possibility to become joyfully authentic and real. Those who cry
revolution are calling upon destructive forces and thus are denying the possibility of
radical change resulting from a renaissance which draws upon man's spirit of adventure and renewal.
The challenge for youth today is not predicated upon their sense of disillusionment and failure but upon their nobility to create and live out a vision beyond that
which is ours.
It has been possible during this last fiscal year to see some of the benefits to
children and families resulting from the amendments to the Protection of Children
Act in 1968, which created a temporary or permanent ward status. One of these
is the closer involvement of the Family Court in the total planning for the family,
as all cases resulting in a child becoming a temporary ward of the Superintendent
of Child Welfare must be reviewed by the Court within a 12-month period. Many
of these children are returned to their families with or without supervision and, for
those whose own parents are unable to plan, permanent wardship has created
greater security.
While providing the necessary service to protect children from abuse and
neglect, we continue to search for better ways to prevent the conditions which contribute to family breakdown, and to provide those services which will make it possible to maintain children within their families. We must continue to look to
communities to join us in these endeavours and to encourage the development of
resources which will strengthen and support the family.
 N 28
J. J. lack Allman, Deputy
Superintendent and Chief,
Family Counselling, Protection, and Unmarried Parents
Services, dictates report to
Miss Phyllis Jackson, secretary. During the year, 5,344
children were admitted to care
(same numbers and reasons)—
39 because of physical abuse,
638 parental neglect, 401
abandoned, 662 delinquent behaviour, 515 transient, 81
parental failure to provide
needed medical treatment.
as the principal limiting factor.
There is a general decrease in the number of
children coming into care of the Superintendent.
It should be noted, however, that one of the principal factors in this decrease is the result of the
lowering of the age of majority. On the other hand
it is encouraging to note that the number of under-
3-year-olds remaining in care has continued to
decrease. Another interesting adjustment is the
reduction in the number of juvenile delinquents
being placed in the care of the Superintendent of
Child Welfare by the Courts.
The total number of children in care of the
Superintendent and the children's aid societies has
decreased from 10,567 in 1969/70 to 9,975 in
Protection Section was active, with 784 out-of-
province repatriation cases during the past year.
This represented a small decline from the previous
12-month period, even though the number of
travelling young people in the Province was generally considered to be far greater. Development
of community resources and perhaps increased reliance by youth on personal resources may have
been partly responsible for holding down the number of referrals, but counselling and other services
provided by district and municipal offices is seen
The majority of children repatriated were in the
12-15-year age-group, rather than 16-18 years as in previous years.
Although the total number of children born out of wedlock in the Province has
increased slightly (4,675 in 1969/70 and 4,723 in 1970/71), when general population is taken into consideration it would appear that the number of such births has
now levelled off and may be on the decrease in the future.
Services to the unmarried mother have not substantially increased, but more
interest is being shown in services to the father in these cases with a view to involving
both parties in planning for the child and also in an effort to help them face up to
the responsibility involved in parenting children. There also appears to be an
increase in the number of women who elect to keep their child. Although community attitudes are slowly changing in this regard, this is a rather slow process and
the young woman who so elects still faces many problems and needs a great deal of
counselling and support before such a decision is reached.
The day-care programme continues to show substantial growth.
Nineteen more centres were approved by the Superintendent of Child Welfare
for "special need" or Plan A payments, this compared with 26 in the preceding
fiscal year. There was considerable expansion in the area of care for the under-3-
year-old child, moreover, as communities became aware of provisions to pay for
family day-care homes for these children.
Most of the centres approved in earlier years continued in operation or expanded, so the capacity to serve children has steadily increased.
Mention must be made of the private operators of day-care centres who,
especially in the Lower Mainland, provide at least 50 per cent of the fully day-care
centres used by pre-school children. One of these operators encouraged the majority
of day-care centres in the Greater Vancouver area, private and non-profit, to unite
to produce a day-care services information booth at the PNE in September.
This exhibit was manned by volunteers (staff, board members, and parents),
attracted favourable attention, and allowed interpretation to the public of the value
to the child of the centre's programmes. In the course of planning for this booth,
one group of volunteers produced the material for a pamphlet on the advantages of
licensed services for the Department, which has been of general use.
There is need for consideration during the year to come of methods of meeting
the needs of parents whose work hours are not in the regular 8-5.30 range, as well
as considering further methods of ensuring that family day care for the under-3-
year-olds is a satisfactory experience. The development of positive and creative
programmes for the out-of-school care of the primary school student is another
emerging need. Above all, the community in general needs to become aware that
if the family is really unable to afford care, the cost of care can be met, so poor
planning for children is no longer condoned as an economic necessity.
The constant flow of messages in the movement of the great number of children
into and out of the protection and care of this Province spell out the pain, stress,
and at times bewilderment experienced in society in the opening year of the '70's.
A great many people are feeling ill at ease as parents, and even the most experienced
have their moments of deep anxiety and misgiving. The community looks to this
Department to assume responsibility for the children whose own homes have failed
them, to find and make available the susbstitute homes and families. The Department has a significant view of what is happening to many children and families in
British Columbia. It receives the fallout from the impact on the family of the rate
and scale of change in our society. The Department is in a vital position of awareness toward what is currently happening and has an understanding of the reasons
why thousands of children cannot, or do not, grow up in their biological families.
It has to be recognized that often these children are also unable to grow up, in
the sense of being stable for a long period, in the foster families they are given. It
is often increasingly difficult for foster families to offer the parenting that is needed.
A moment of great satisfaction and hope was experienced in April 1970 when
the Foster Parent Associations from all parts of the Province met in conference
and established themselves as a federation. This event marked the end of a period
in which many people, both foster parents and professionals, had striven diligendy
and energetically to associate themselves formally with each other and with their
agencies to work toward a betterment of the children entrusted to them. It marks
the beginning of a concerted drive to develop skills and the means whereby every
child who must be cared for apart from his biological family will be assured the
best possible care and consideration. The promise of such a movement is profound
when it is realized that fostering constitutes a very large and significant opportunity
for the citizen to actively and totally engage and be the central part of a programme
that brings him into partnership with the state and the professional community.
The large number of foster parents has continued to provide the invaluable
basic service of caring for children which undergirds the central programme of child
welfare. We have looked to the development of child-caring practice in hew settings
and combinations of services, and expect this trend to continue with increasing
skill and predictability.   In this connection, a major undertaking this year was the
 N 30
setting-up of a streamlined system for management of the financial side of the
subsidized home programme. While the focus was on financial matters, the system
as structured is sufficiently flexible to allow it to be used as a management tool for
reviewing use and need for existing residential facilities and need for additional
facilities. Also, the system was set up with potential to include all child-care
facilities in the Province.
J This year has been marked by a dramatic change
—a sharp increase in the number of adopting
applicants and a steadily diminishing number of
children for adoption. This has resulted in a
B IJPB decrease in placements, with the exception of children with health problems (an increase of 59),
and at March 31, 1971, a total of 306 homes
awaiting placement (an increase of 250).
Total placements  1,131 172
Hospital placements __     458 73
Children of inter-race
or race  other than
Children with health
Adoption homes available during year
Adoption homes awaiting placement at
March 3i, i971
The reversal of the "adoption crisis" of the past decade was anticipated and
reflects the population explosion of the period 1940-50. The process, however, was
accelerated by modified abortion legislation and a greater community acceptance of
the unwed mother and her child, which has resulted in fewer children available for
adoption.   It is expected that this trend will continue.
Mrs. Teryl Magee, clerk in
the Records Section, searches
for a file in the Microfilm Section. The Division maintains
active files for 16,000 children
in care plus a large section of
closed files. These are to
accommodate the inquiries of
foster children who need information about their early
years when they were in the
care of the Department.
Now in its third year of operation, ARENA (Adoption Resource Exchange of
North America) continues to be a valuable resource for placement of the child with
special needs both in Canada and the United States. This past year we placed 12
children through the co-operation of this agency.
In this endeavour the United States Immigration and Consular Services work
closely with us, and we are most appreciative of their courtesy and co-operation.
Our relationship with this agency and their Director and social worker has been
a most happy one. Fifty-four infants were placed for adoption through our cooperation.
Because of the abundant number of adopting applicants and the fewer children
available for placement both in British Columbia and throughout the World, it is
imperative to review our present practice and to modify this to be in line with the
reality situation. For some couples who limit their acceptance to the new-born,
white child with no problems, there may never be a child and it is pointless to
encourage them to proceed with an application. On the other hand, if a couple
can be helped to be more flexible, "to stretch," there are children desperately in
need of loving parents. Special parents are needed now for children with special
needs. These needs may be related to health or race or the child may be an integral
member of a family group of three, five, or seven. The child with aji emotional or
behaviour problem is not an easy child to love, yet with consistent understanding and
security this child is often the most rewarding. For these children there are never
enough special parents and to recruit them must be the main focus of the adoption
programme in this decade.   "Special homes for special children" shall be our slogan.
Once again we wish to express our sincere appreciation of the help so generously given by the Health Center for Children, in particular, Dr. R. B. Lowry,
Geneticist. Dr. P. W. Laundy, Health Care Division, and Dr. A. A. Cashmore,
Mental Health Services, continue as our Medical and .Psychiatric Consultants respectively, and to them we are most grateful.
While the number of children placed with adopting families shows an over-all
decrease during the year, the finalizing of placements previously made was an
expanding task. Reports to the British Columbia Supreme Court were submitted
on a record number of 2,780 children. This number includes some completed
outside this Province.
Of the 2,780 children for whom reports were submitted, 1,957, or 70.31 per
cent, were legally processed by the Department, at a cost to the adopting parents of
only the $20 fee for filing documents in the Supreme Court. The remaining 29.69
per cent were step-parent, other relative and private adoptions, the legal aspects of
which are still attended to by lawyers.
We are appreciative of the good relationship between the Courts, the legal profession, and the Superintendent. It is gratifying to know that the Courts find the
Superintendent's reports to be well-prepared and valuable to them in deciding for or
against the making of adoption orders.
The Adoption Completion Section provides consultative service to field staff
and the legal profession regarding adoption, and also works with the Canadian
Immigration Department in connection with admission to Canada of children, usually
related to the applicants, who are coming here to be adopted or have already
been adopted in other countries.
Records of all adoptions completed in British Columbia are kept in Victoria,
and Adoption Completion Section makes service available in connection with completed adoptions. This is an increasing part of the Section's work, as the number of
adopted persons increases with the years. Many inquiries are for health and social
information and requests for confirmation of adoption for various reasons, including
settlement of estates. Requests by adopted persons to be put in touch with their
original parents or siblings appear to be increasing. The Department does not assist
in such reunions, although background information continues to be made available.
In view of the natural desire of many adopted children to meet their original
families when they reach adulthood, consideration is being given to some sort of
central registry through which contact could be feasible if both parties had registered their consent.
 N 32
Mrs. A. C. Walmsley, Consultant (left), with Miss Lo-
retta Lee, secretary, Child
Welfare Division. There were
a total of 9,975 children :n
care in British Columbia,
March 31, 1971—6.773 were
supervised by Provincial district and municipal offices,
1,568 by the Vancouver Children's Aid, 944 by the Vancouver Catholic Children's
Aid, and 690 by the Victoria
Family and Children's Service.
Another important topic to which consideration
is increasingly being given in a number of quarters
is that of "subsidized adoption," under which maintenance payments would be continued after adoption in cases where foster parents had been caring
for children for long periods of time and were
deterred for financial reasons alone from adopting
them. Continuation of maintenance payments.
after adoption appears on the face of it to be a simple method of providing the benefits of adopted
status to children who might otherwise have to wait
many years for it. There are, however, some
serious implications in such a plan not always
taken into consideration by its proponents. Payment of a Government subsidy seems contrary to the
clause in the Adoption Act, which says an adopted
child becomes "as if born" to the adopting parents.
It seems reasonable to believe children would soon
realize that there were two kinds of adoption and
that there would be an adverse psychological effect
on children whose parents were still being paid to
look after them. Also, there might be a negative
effect on the public of regard for adoption if public
financial support and a means test which would
almost certainly accompany it, were to be introduced. It is certainly important to
ensure that children in need of good permanent homes will have them, but before
embarking on a plan which might seriously undermine the intent of the Adoption
Act without fully solving the problems it was designed to meet for the children concerned, alternatives should be explored, such as a new type of permanent foster-
home agreement whereby guardianship would be conferred by a Court jointly on
the Superintendent and the foster parents and possibly an amendment to the Change
of Name Act to permit legal change to the foster parents' surname in certain well-
controlled circumstances.
The demand for programmes for children with special needs has continued
unabated. There have been some clear indications that the degree and complexity
of emotional disturbance in some children are greater than have been apparent in the
recent past, sometimes with the added factor of physiological impairment. This has
put before the specialized resources a challenge to review programmes critically
and introduce measures to meet changing needs. It has been encouraging to note
the readiness with which this task has been tackled. It is an even greater encouragement to see the gradual change in so many children whose behaviour has been
destructive or bizarre and certainly unhappy, to normal healthy functioning and a
return to home and community.
I wish to express my gratitude and thanks to the many people in the Province
from all walks of life who have contributed in many different ways to the vital work
of ensuring that children are protected and cared for.
I am grateful for the co-operation received from all agencies caring for children
in the Province and I would like to commend the field staff of our Department who
have with zeal and dedication been able to maintain the standards of our programmes
while being under considerable stress due to the demands of other programmes.
health care division reports...
DR. P. W. LAUNDY, Director
The Health Care Division continues to provide health assistance to welfare
recipients who are eligible for such services.
In December 1969, there were 98,902 persons eligible for health benefits
through the Department, while in December 1970 there were 115,512. This increase of 16.8 per cent is reflected in an increased volume of service and in increased cost.
For many years now the programme has been broad and relatively few new
developments or changes have taken place this year. We are a central Division
and much of our time is taken up with the administration of benefits through the
various suppliers of service.
The programme of drug benefits requires constant updating to ensure that we
make available the benefits recognized by medical authorities and currently being
used by the practising doctor. We have this year, aside from adding new drugs,
decided on a complete revision of format of the Drug Benefit List. This is a fairly
major task, but our part-time consultants hope that it will be available some time
next year.
The Division's relationship with the pharmacy profession remains good, and
we think the present method of providing drugs results in a good measure of responsibility for a drug benefit programme. Drug costs, as others, have shown an appreciable rise this year. However, the increased cost of the drug programme is for the
most part due to the increased number of persons eligible.
Increased costs in some areas such as the dental programme are greater than
that which would be expected from the increased number of persons eligible for
benefits. In January 1969 there was an adjustment in dental fees. The full effects
of the increase were not felt until the 1970/71 fiscal year. At the same time, as
a preventive measure, the Department agreed to extend payment for routine dental
prophylaxis to all age-groups. Previously, payment had only been made for
We are very pleased to report a continuing arrangement with a voluntary
organization in the assessment of suitable wheelchairs for persons living in their
own homes. This has been most satisfactory. We believe that persons who are
using such an item themselves are not only interested but can become most expert
in their choice. Our experience to date suggests that both a speedier and a better
service is being made available to persons with this need.
Another encouraging development has been the increased earnings allowed
some persons receiving social assistance, which includes seriously handicapped
persons. This helps to keep paramount the concept of useful membership in society,
even for many who may have good reason for little hope.
In fact, most changes in the programmes that have occurred have been directly
concerned with the much overworked term "rehabilitation." But, even if there
are few synonyms, we like to think that many more persons can be helped in their
health and also in their attitude to think of themselves as being useful, functioning
members of society.
We would like to thank all members of the health team, both in and out of
institutions and in both public and private enterprise for their continuing cooperation with our efforts to provide reasonable and responsible health assistance
to those persons designated for this help.
 N 34
division on aging reports
E. W. BERRY, Director
Once again the fiscal year began with advance publicity for Pioneer and Elderly
Citizens Week, June 1 to 7. Through the mailing facilities of the Division, the
Honourable Isabel Dawson, Minister Without Portfolio, requested all mayors in
the Province to help in arranging special events to honour our elderly. Churches,
public and private hospitals, boarding and rest homes, Provincial and municipal
offices, and daily and weekly newspapers were asked to help in making the week
a success. The senior citizens themselves also arranged special outings, bus trips,
picnics, banquets, etc., making the week a memorable one.
The Division has continued to issue bus passes twice a year to all persons in
receipt of any portion of the Federal Guaranteed Income Supplement or the Provincial Supplementary Social Allowance. The number of passes issued is increasing
and, during the second six-month period ending March 31, 1971, the total was
The Volunteers for Seniors programme for the Vancouver area has continued
to be housed at the Division. This is a programme involving volunteers to provide
recreational and diversional activities to residents of nursing and rest homes. Having the office of the Director located at the Division has been mutually beneficial.
Office space had been provided also for the Co-ord.nator of the Meals on
Wheels Programme. However, late in 1970, the sponsorship of this programme
came under the Victorian Order of Nurses and soon after the Co-ordinator's office
was moved to the headquarters of the Victorian Order of Nurses.
The Division continued to administer financial assistance to blind and disabled
persons. No changes occurred in the Acts under which payments are made to these
The Supplementary Social Allowance programme to the Old Age Security
Group was decentralized three months prior to the commencement of the fiscal
Budget limits for the payment of Supplementary Social Allowance to old-age
secur.ty recipients were increased April 1, 1970, from $141.41 to $150, and on
January 1, 1971, to $152.20 for a single person, and from $252.82 to $270 to
$274.40 respectively for a married couple. The increases were necessary to take
care of the increase in the Federal Old Age Security and Guaranteed Income Supplement and to provide an "across the board" increase of $8.59 per month to each
person in receipt of the Provincial Supplementary Social Allowance, which continues to be paid on the basis of need.
The Director of the Division on Aging is E. W. Berry, who is also Chairman
of the Blind and Disabled Persons' Allowances Board. J. A. Sadler and H. E.
Blanchard are the other members of these two Boards.
In concluding this report, the Director wishes to express his sincere appreciation on behalf of the Division for the loyal and efficient work of the office and field
staffs throughout the year and for the continued co-operation of other departments
of Government and many outside agencies.
N 35
The Honourable Isabel Dawson, Minister Without Portfolio, who
has taken a special interest in the aging, "turns the sod" for a new
building "The Park Villa" for senior citizens at Abbotsford.
brannan lake school for boys reports...
J. NOBLE, Director
It is often said that it is very difficult, if not impossible, to assess the success of
residential treatment programmes for children and' adolescents. If this is true,
how then can we in this field be held accountable for the public money that is spent
on our programmes?   I see two aspects to this dilemma.
First, I maintain that success is measurable. Over the past year we have
been sending requests for follow-up reports on boys six months after discharge.
These reports are rated, with very specific criteria in mind, as indicating poor,
borderline, satisfactory, good, and excellent performance. Of 136 requests, we
received 80 responses and of these 25 per cent were satisfactory, 35 per cent were
good and 5 per cent were excellent. This gives a success rate of 65 per cent. Of
the remaining, 18.75 per cent were borderline (unsatisfactory life style, some
delinquency, but remaining in the community) and 16.25 per cent were classed
as poor (further serious delinquencies resulting in committal to adult institution).
The rate of readmission was 13.5 per cent, one-half the average of the previous
five years.
Having illustrated our high rate of success, I now come to the second horn
of the dilemma. I do not like this numbers game, since it sets expectations of cure
rather than laying stress upon standards of care. There is still no cure for adolescence, and most of tne problems of youth are related to this trying period of life.
Too much unrealistic emphasis on rates of cure and the search for high success
rates leads to distort.on of programme and denial of service to those most in need
oi' it. Too much responsibility for failure can be laid on the shoulders of the child
who is descr.bed as "unmotivated" or "unresponsive."
In 1970 we reached a stage in our development where it was possible to close
our security unit and attempt to develop new ways of tackling the perennial difficulty
of the lunaway.    This was a major step and we have had no reason to reqret it.
In order to lessen the effect of separation from family and home community,
we have introduced longer home visits of approximately 13 days at Christmas,
Easter, and summer.
A continuously evolving process of decentralization is taking place within the
School, with the group leaders and caseworkers taking more and more initiative. one whole morning per week on staff training is time-consuming, but has
proven its worth many times over in better communication and understanding.
The School continues to be used as a training experience for other departments
such as Probation, the Department of Special Education at the University of British
Columbia, the Special Counsellors' Training Programme of the Vancouver School
District, the case aides' course at Vancouver City College, and more visitors than
there is room to mention.
In June of 1970, Park House, the second of two new units, was opened. Like
the one opened the previous year, it provides individual sleeping-quarters around a
central living-dining area.
We continue to have the fullest co-operation from the school district in the
operation of a highly successful academic programme. Among the studies is now
included a drivers' training programme, with a car on loan from a local firm.
In order to gain information which could be useful to local communities wishing to develop their own intensive child-care programmes, we decided to accept
some referrals from Nanaimo of boys in need of our programme who could attend
part time while still spending a lot of time at home. What we learned in a number
of cases was that the part-time arrangement works much better after a period of
stabilizing on a full-time residential basis. Boys did not seem to be able to settle
down and benefit from our programme while there was still a very high frequency
of contact with home. However, they have all been able to use this contact much
more profitably when it is gradually increased after a period of full-time care. Such
practical experiments help us to develop our understanding of nonsocial behaviour
and ways of helping boys to overcome its handicaps.
In December 1970, R. F. Cronin, B.A., M.S.W., joined the staff as Supervisor
of our Casework Section. His duties include assessment of all referrals and this
gives him considerable insight into the problems faced by the workers at the local
Adequate preparation of a boy and his family for his admission to our programme remains one of the most important contributing factors to his eventual
rehabilitation. Unhappily, due to the present undeveloped state of public opinion,
many boys still come to us with the feeling that they are branded as criminals and
have been sent to a terrible place of punishment. Public education in this field is
still one of the major tasks challenging us in the years ahead.
willingdon school for girls reports...
It is a pleasure to report on the activities of Willingdon School for Girls during
the fiscal year 1970/71.
One hundred and twenty-six girls were admitted and 127 transferred out. These
figures show a drop in admissions of 27 from the previous year. The school population dropped markedly during late summer, but by November the pressure was on
again. It seems there is a tendency for agency social workers to ask to have a girl
admitted purely to have a resource available should the need arise. When placement
in Willingdon is not required they do not notify us in case the other plan fails. We
are being used as an "umbrella resource." This, at times, makes it difficult to accept
other requests (and causes unnecessary frustrations) where the need is urgent,
because of the numbers already approved for admission.
It was necessary for 21 girls to return for a second time. Frequently this is a
period of consolidating the gains they have made, and they return to the community
better able to deal with the world around them. Unfortunately for others it is only a
means of protecting them from their antisocial activities in the hope that they will
finally mature enough to handle themselves. There are always a few who need care
an.l tieatment beyond the resources presently available, both for their own protection and protection of others, if they are to be helped not to progress to adult
institutions. The average length of stay during this fiscal year was 8.1 months, and
this varies from one month to 21 months.
We are pleased to report our usual high degree of stability and low turnover of
staff. However, this year three staff who had each been with us from 10 to 15 years
reached retirement and a fourth retired because of illness. All had contributed much
to the smooth operation of the school over the years and we were sorry to see them
leave. However, we are always ready to welcome new faces and know that each
brings fresh ideas and enthusiasm to the job. In January 1971 we were pleased to
accept the appointment by the Department of Mental Health of a part-time psychiatrist to Willingdon School and welcomed Dr. Estehe Stevens, who spends three hours
each day from Monday to Friday with us.
Always a popular place to tour, Willingdon is becoming a real mecca for
students from the Universities of British Columbia, Simon Fraser, and Western
Washington (Bellingham), and the Vancouver and Douglas Colleges, who are doing
special studies on the human behavioural sciences. Groups also come regularly
every year from the Vancouver General Hospital resident psychiatrists, British Columbia Institute of Technology and the University of British Columbia schools of
nursing, Vancouver High School Special Counsellors. This year we have added a
"three-day live-in" by new Probation Officers, evening visits from the North Vancouver and Vancouver Volunteer Probation Organizations, and Elizabeth Fry Society Welfare Committee. The West Vancouver Juvenile Community Committee held
one of its monthly meetings at Willingdon. The Director has also spoken to several
community groups and taken part in panels.
This year we had two first-year students from the University of British Columbia
School of Social Work with us two days a week from September to April. One was
a young British Columbia lad of Italian parentage, the other a mature student—
mother of four teen-agers who immigrated to British Columbia from Poland.  They
N 39
Some of the girls from Willingdon School with
their display at Babylon, 1970.
The staff and students hold a farewell
tea for one of the students from the University of British Columbia, School of
Social Work, who had his field-service posting at Willingdon School.
The Junior Class—a group of students at a picnic given by one of the staff at her home.
very quickly became involved in all our activities and, while gaining experience, gave
much in understanding and warmth and time to a number of the more deprived girls.
Their general enthusiasm was infectious and we were all sorry when their time to
leave arrived. They were supervised by one of our school social workers, Mrs. Una
Dobson, and this has produced a closer relationship with the School of Social Work,
which we are all bound to benefit by.
We have agreed to be a resource for the Faculty of Education—Special Education Course and expect to have students doing their practicum in periods of three
weeks throughout the next school-year.
We continue to use an incentive programme providing a balanced mixture of
controlled and voluntary activities which seems to meet the needs of the teen-ager
who has to learn to develop her own controls. Our school classrooms and other
training areas are lively active places, learning is carried on with much creativity.
Team work is very evident among the staff and showed up to a marked degree
when the girls decided to put on a Christmas programme and then, in March, a programme for their parents. The senior cook and the social worker worked together to
help them produce singing tableaux, the hairdresser and sewing instructor helped
groom the girls for a fashion and modelling show, and the teachers helped them to
organize choral numbers accompanied by auto-harps and tambourines. About 150
parents and friends came and our University of British Columbia social workers
provided coloured lighting and video-taped the whole afternoon undertaking. Most
important of all, the girls themselves planned what they wanted to do and sought out
the staff they wanted to work with them.
Our social workers, with some direction from our psychiatrist, have organized
group-therapy sessions which meet once a week.
Groups of our girls have attended a number of outside activities, including the
United Nations Youth Seminar, a Conference of Indian Chiefs and Youths, ice-
skating programmes, and trips to various places of interest. In November we took
an active part in Babylon (a youth programme at the Vancouver Art Gallery),
where we had a large display of the girls' work, 14 girls attended all day when they
took turns looking after the exhibit, explaining the school to the visiting public and
were free to do their own thing and freely take part in all that was going on.
More parents come from faraway places to visit their daughters and spend the
day enjoying the hospitality of the school, being shown around and introduced to
staff and invited to the cottage for a meal by their own eager girl. When parents come
it is usually possible to plan a family conference with the social worker, which has
so much value.
Once a girl has made some gains, more planned week-ends at home are
arranged between the school, agency, and home to work towards final transfer,
wherever locations make this practical, thus giving both family and girl a chance to
work out decisions for the future. The age-groupings show a change—15 to 16 used
to be our larger group—now it is 14 to 15, with 14 the larger, and an ever-growing
number of 13-year-olds. The degree of disturbance is more pronounced in some
girls and emotional stress caused by the use of hallucinatory drugs is still a problem.
However, it would appear that the drug scene may be losing its interest to teen-agers.
A mimeographed pamphlet about Willingdon School was produced and is
distributed to all visitors. Our swimming-pool is used one evening a week by patients
from Riverview and every Saturday morning by the Cerebral Palsy children. This
has been going on for several years, but not previously reported because we could
not extend the privilege to other outside groups for maintenance reasons.
Our very loyal volunteers have maintained their interest and have added many
pleasant hours to our programme for all the girls. We appreciate their services and
genuine interest.
In projecting our plans for the future we have had an expression from some
parents that they would appreciate meeting as a group with the Director to discuss
their common problems and interests. We have in mind forming an "Old Girls"
group with the thought that they might be able to make suggestions or do voluntary
work with the current population. Every year brings an increased number of our
graduates back for visits and there are some who visit or telephone or write regularly
from the day they leave and seem to find support to carry on through the association
with Willingdon staff.
I take this opportunity to thank all staff for their willing co-operation and interest, which has made this a pleasant year in the history of the school. We are grateful
to Senior Administration for their support.
 N 42
provincial home reports
G. P. WILLIE, Superintendent
The Provincial Home in Kamloops continues to provide care for men who are
unable to maintain themselves and accepts residents for the Home from all areas
in the Province through the Department's offices.
During the year, 131 men were admitted, and 99 left the Home to return to
their previous abodes for the summer months or a short holiday with relatives or
friends, with some not returning, having found suitable accommodations for themselves. Forty-three transient youths were handled, of which three were girls. The
year ended with 145 residents.
There were 39 residents who passed away, of whom 19 were buried in the
Provincial Home Cemetery and the other 20 were buried by their families, friends,
previous arrangements, and the Last Post Fund for war veterans. Our cemetery
is well maintained, with the lawns, flowers, and trees creating a peaceful setting.
The oldest resident is 104 years old and the youngest js 21, with the average
age of the residents at 73Vi. There are 42 Roman Catholics, 22 Lutherans, 17
Anglicans, 17 Presbyterians, 11 United Church, with the remainder of various
faiths. The church congregations are good to our men, doing many favours and
offering entertainment and outings. We have 25 different nationalities—29 English,
24 Scottish, 17 German, 10 Swedish, 10 native Indian, 9 Norwegian, 8 French-
Canadian, 7 Irish, 5 Polish, 4 Ukrainian, and the remainder immigrants from
various countries. The native Indian is accepting the Home more readily in recent
As previously reported, the residents appear to require more specialized care
upon their admittance, also more of the higher-cost medications. All doctors in
the area can follow up their patients after admittance, resulting in two clinics having
a doctor here once a week and the other doctors coming when required. One clinic
averages 25 patients per week and the other clinic averages five patients. There is
an increase in laboratory work and physiotherapy, with refractions, dental, and
specialized care remaining about the same. Referrals to psychiatrists are made on
occasion, mostly for the patients suffering from damage due to alcohol consumption
prior to admission.
Improvements to the Home were limited during the year, however a much-
needed ramp was built on the east end entrance, thus allowing wheelchair patients
to go outside, and also allowing for evacuation in case of fire. An automatic
vaporiser was installed in the sick ward, which adds to the patient's comfort in
the wintertime, and all the screens on the Home windows have been arranged to
allow removal from the inside. A new all-purpose electric range was purchased
for the kitchen, along with a new stainless-steel food hot wagon and a meat-chopper.
Two more sets of safety sides have been placed in the sick ward for patient care.
All new residents are met by a competent staff, made welcome and later shown
their new home and made familiar with procedures, fire rules and exits, and other
important functions. As science progresses and our population grows, more people
find themselves in old people's homes and in institutions for the chronically ill.
Most aged people retire with grace and dignity, then seek companionship, which is
a nourishment as necessary as food. Of major concern is the motivating of the
elderly, as this keeps them active, as many are victims of strokes or heart conditions
or other long-term illnesses, so require help to feed and dress themselves, keep them-
N 43
selves clean, shave themselves; this then leading to less incontinence, less bickering,
and less sitting around like lumps. They then do not feel forgotten, but rejoined
to the human race. Most of the old people today are doing quite well; they are
not sick, lonesome, and filled with regret for the past. A happy man is a good man!
Again I wish to thank the staff and others who have helped during the year
for the benefit of the residents.
A group enjoy a shady spot on
the grounds
One of the guests, E. Morton, in his room.
Out in the garden, J. Weber
watches over his crop. Several of
the guests enjoy the opportunity to
keep their "green thumb" in training.
One of our youngest guests on the
new ramp.
new denver youth centre reports...
W. J. PARKER, Director
Throughout the year it seemed as though we were operating from crisis to
crisis. True enough, the crises were of an internal nature, with their origin being
the chronic acting-out behaviour of the youngsters in our care. These problems
were, at times, compounded by staff shortages. Now, reflecting on the past 12
months, I believe it was a most productive year. The fact that so much hostile,
antisocial behaviour came to the surface and was, for the most part, successfully
handled, means we are doing the job our Institution was set up to do.
One of our admissions during this past year arrived in a heavily sedated condition and it had been found necessary to place him in a restraint. Two of our discharges were boys who had been in two or three other child-caring institutions and
still required more intensive treatment that we are able to give. Both these boys
were placed for a brief stay in the psychiatric wing at local hospitals and, on both
occasions, the hospital staff were taxed to the limit by the boys' behaviour. I mention these points only to stress the demanding and draining nature of our work,
which leads me to express my deep appreciation of the staff who put in numerous
extra hours to work through the many emotionally loaded incidents with the boys.
The school within the Youth Centre was reorganized to enable us to make the
curriculum more individualized and remedial. The boys' enthusiasm for the most
imaginative Art and Industrial Arts programmes spilled over into their periods of
Math, English, and Social Studies.
Our Industrial Arts teacher introduced a programme of repairs to small electrical appliances such as toasters, blenders, and vacuum-cleaners. Any local people
who felt they could entrust such items to the hands of our boys left them on the
understanding they would pay only for parts; not only was this invaluable training
for the boys, it also turned out to be a first-class public relations job.
A Boy Scout troop was formed in the Village during the year and 9 of the
original 16 boys were from the Youth Centre.
During the summer months the boys who were not discharged were taken on
a gypsy-style camping trip in the central part of the Province. The group started
out by camping in Osoyoos, and they picked cherries for 10 days, which enabled
the boys to earn pocket-money for the balance of the trip.
During the year we had a total of 18 boys discharged, one stay was only nine
months, while another boy, who was one of the originals to open up the Centre,
left after five years. The average length of stay for the 18 boys was two years and
three months.
We had 15 admissions plus two boys who were readmitted. The two readmis-
sions were returned through the regular procedure; however, they both initiated
the move by running away from home to return to the Youth Centre.
There were seven cases of boys going AWOL, one boy accounted for two of
these. Again there were no reported cases of theft or damage to either private
or public property by boys who absconded.
N 45
Fun in the snow,
House parents and staff discuss programme.
 N 46
 v      -
N 47
emergency welfare services reports...
T. W. L. BUTTERS, Supervisor
Emergency Welfare Services continued to meet the needs of disaster victims in
several instances during the past year's operation. Perhaps the most dramatic case
arose as a result of the Lillooet forest fire, when several families were completely
burned out and required immediate accommodation, clothing, and financial assistance.
The service continued with its five-year programme by further defining and
co-ordinating the disaster roles of para-welfare special-interest groups such as the
Canadian Red Cross and the Salvation Army. It must be realized that the involvement of these and other community resources is vital to the successful and orderly
operation of welfare services in an emergency of any size.
Some 15 mobile welfare centre kits were distributed to the six Civil Defence zones in this Province.
These kits contain all the equipment and supplies
needed to convert a school or other large building
into a reception centre where welfare services can be
rendered to disaster victims. Like other emergency
welfare equipment, these kits remain under the
administrative control of the Civil Defence Zone
Co-ordinators concerned, but are under the operational control of the Regional Director, District Supervisor, Municipal Administrator,
or social worker involved in a disaster situation. It is planned that additional mobile
welfare centre kits will be made available in the forthcoming fiscal year.
The chapter in the Policy and Procedures Manual outlining procedures to be
followed by field staff in disaster situations has been rewritten and distributed.
Annex O, which is the Emergency Welfare Services portion of the Civil Defence
Plan for British Columbia, has also been rewritten and issued to all staff concerned.
This plan provides the guidelines and planning assumptions for both war and peacetime emergency situations.
Close co-operation continued between the Department and the Provincial Civil
Defence Co-ordinator. (Emergency Welfare courses were held under the auspices
of Provincial Civil Defence. These courses are designed to familiarize both staff and
senior voluntary personnel with disaster' procedures, areas of responsibility, and
co-ordination principles.)
The Department was represented at various planning seminars at both the
Provincial and Federal levels where it has become more and more evident that the
assistance of Civil Defence is required if the Department is to meet its statutory responsibilities in
large-scale situations. Any involvement of staff in
disaster can only be achieved at the expense of ongoing programmes; therefore, we have organized to
make the fullest possible use of voluntary resources.
Vancouver region reports...
E. N. DELMONICO, Regional Director
The Provincial Alliance of Businessmen (PAB) is a partnership between
industry and the Government of the Province of British Columbia. PAB has a
single objective to find permanent employment for the socially and economically
deprived and summer employment for youth. Its implementation combines Government fiscal resources and business know-how.
Many who are presently unemployed can become productive members of our
economy by simple changes in existing level entry standards. Many others require
special programmes in recruiting, training, and counselling which adds substantially
to normal industrial personnel costs. To underwrite these costs, the Department of
Rehabilitation and Social Improvement, through the Provincial Alliance of Businessmen, has allocated funds for the cost of hiring and training the hard-core
Throughout the Vancouver region, PAB conducted a job-pledge campaign
which, since its inception to March 31, 1971, provided 1,105 jobs. This was done
by contacting 1,185 companies and businesses directly or through existing businessmen's organizations to persuade companies and businesses to provide jobs for the
socially and economically disadvantaged. These pledges were a commitment to
assist PAB in this progress toward its objectives and a reaffirment of the fact that
industry can meet the employment needs of society.
The Provincial Alliance of Businessmen in the Vancouver region continually
works with local public and private organizations to identify and recruit disadvantaged persons to fill these jobs. Follow-up casework services were made available
to these persons to help with their acceptance for employment with recruiting offices.
PAB also expidited on-the-job training programmes so that companies could
receive Government funds to offset the costs of training programmes, while at the
same time working with the companies to help provide training programmes that
would improve retention rates.
Providing jobs and training for the hard-core unemployed will not by itself end
poverty. Employment is only part of the answer for the seriously disadvantaged
and minority groups. It is, however, an indispensable part of the final solution, and
it is the part that private business is best equipped to provide.
N 49
In the Victoria Provincial
Alliance of Businessmen office,
an applicant registers for
south Vancouver island region reports...
L. R. CAMPBELL, Regional Director
I herewith submit the annual report covering
activities at this office for the period March 31,
1970, to March 31, 1971.
During this period a total of 1,513 persons
registered for employment and 336 placements
were made.
One of the problems encountered at this office
resulted from the fact that there was no Regional
Director here for the last three months of the fiscal
year. Mrs. Carroll maintained the office during
that period and, since it was necessary for her to
be in the office, all contact with employers was
made by telephone. Personal contact with prospective employers is vital to our cause and, of
course, this particular problem has now been
One of our specific problems stems from the
fact that the majority of jobs offered within the Victoria area are minimum wage in
nature. This is the seat of our Provincial Government and, with the enforcement of
the two-year residence requirement, we are precluded from referring many competent persons for positions within the Civil Service, which is one of the better-paying
sources of employment. Difficulty has been encountered with respect to placement
in the construction industry due to the Union requirements.
Opportunities have developed more recently and this is attributed to the more
receptive attitude of the business community as far as the Provincial Alliance of
Businessmen is concerned. In the beginning, the general consensus appeared to be
that this organization was a duplication of the function of Canada Manpower, but
there has been a change in this trend of thinking. Businessmen inform us that this
office provides a more prompt response to their employee requests than has been
their experience with Manpower and that we give more attention to the selection
of referrals. Employers are generally pleased with our interest in attempting to
provide the best possible type of person for each job offered. We engage in a
follow-up programme each time a placement is made. Many employers who have
used our services have verbally recommended this organization to their colleagues
to have us fill vacancies within their firms.
We are confident that the coming fiscal year will see the implementation of new
programmes and an even-greater interest shown by the business community in the
endeavour of getting unemployed employable persons active in gainful employment.
In addition, 1,752 employers in Victoria area have been contacted by a letter
from the Minister of Rehabilitation and Social Improvement advising them about the
aims and objectives of the Provincial Alliance of Businessmen. These letters were
done by the Minister's office staff during the months of July, August, September,
October, and November 1971.
 N 50
Lome R. Campbell, Regional Director, and Mrs. L. M. P. Carroll, senior
clerk, discuss a job referral with client
in the Victoria office.
One of the Extension of Opportunity
staff operates the electro-file to select a
possible job applicant in the Victoria
Provincial Alliance of Businessmen
N 51
nanaimo region reports...
N. E. PATERSON, Regional Director
It was my privilege to accept the position of Regional Director, Provincial
Alliance of Businessmen, for the Nanaimo area, effective March 15, 1971. No
effort will be spared to effect continuing improvements on progress in this area to
effect gainful employment for all who register. From the records in this office,
the following information from April 1, 1970, to March 30, 1971, is outlined below:
Applications received-
Applicants placed in gainful employment..
During the period from April 1, 1970, to March 30, 1971, there were approximately 102 dependents removed from the social assistance rolls, for a total unit
removal of 228. In addition, personal calls or contacts were made to approximately
400 prospective employers. Also many other individuals requesting advice and
information were provided assistance through this office.
kamloops region reports...
D. G. STEWART, Regional Director
In reflecting the many events of the past year, I believe we have shown much
real progress in our field of endeavour.
Our relations with both Provincial and civic Rehabilitation and Social Improvement offices have strengthened considerably during this period because of a better
understanding among all staff as to each other's particular problems.
Our Kamloops office, with an area serving from Williams Lake, Lytton, Lillooet, Boston Bar, Merritt, through to Golden, and up to Blue River, has enjoyed
complete co-operation with all Rehabilitation employees, but I feel that we haven't
been as effective in some parts of trie district as we have in others due to the huge
area to be served. I have concentrated on the Kamloops-Avola area, as well as
the Kamloops-Golden area, because of the heavy sawmill employment possibilities
in those areas, and have much praise for the staff in Salmon Arm, Revelstoke, and
Our office is in constant contact with both Kamloops Provincial and civic
offices in regard to specific problems of some clients and how best these should be
dealt with. It is pleasing to note that welfare costs are dropping among the unemployed employables.
Toward the end of the fiscal year our Department instituted an on-the-job
training programme, and I feel this is a perfect plan toward employing a particular-
type recipient, namely, deserted or separated women with children who up to this
point have been employable but were difficult to employ because of the type of job
available to such a person Without any particular skill. We are finding employers
who are most sympathetic to this particular problem and are eager to hire and
train these cases into well-paying positions. I see this as a great step forward by
the Department for the restoration of this segment of society to the type of life that
all are entitled to.
The economy of our area for the past year has been very buoyant. It appears
that it will continue to be with the expansion of Kamloops Pulp and the building
of Lornex Mines. There will be many opportunities for us to find suitable employment for the unemployed employables that are receiving social assistance.
Kamloops Pulp is building a new sawmill at Vavenby, just north of Clearwater.
In meeting with management of this firm they are willing to train up to 20 men
for employment in this new mill. This should account for a high percentage of
employable males who are receiving social assistance in the Clearwater area.
Our office during the past year has been fairly successful in placing a number
of clients with varied mental retardation problems in gainful employment, mainly
in clean-up work around the many apartment buildings that are being constructed
in the greater Kamloops area. These are not high-paying jobs (about $2 per hour),
but I have found these clients regain self respect and after a short period of time
I notice a terrific change in outlook and attitude by these persons.
Older men have been a problem as to employment; however, I am encouraged
that once these men are accepted they turn out to be most dependable and often
surprise employers as to their ability and enthusiasm. Our record is a man 66
years old who was hired as a janitor in a local office building, and we are told that
he is the best janitor they have had.
Our relations with management of private industry remain high and without
exception we find that employers, after hearing what we are doing, will co-operate
whole-heartedly and hire social assistance recipients into their plants, and retention
of these employees is good.
Our office in the fiscal year has had 1,259 applications for employment, 458
on social assistance, and 801 others. We have found employment for 260 social
assistance recipients and, including family members, have taken 675 off social
assistance rolls.
In closing, I have enjoyed complete co-operation from my staff, all directors
and staff throughout our Province, the Minister, and all head office staff in Victoria,
and with this co-operation and support we will show a greater success in the coming
 N 54
okanagan region reports...
D. A. CHAPMAN, Regional Director
Many of our most abrasive, persistent, and costiy problems would disappear if
people had jobs—decently paying, productive jobs, jobs with a future. It's as simple
as that.
The Provincial Alliance of Businessmen, born under the leadership of the
Honourable P. A. Gaglardi, set out on July 1, 1969, to do just that—find jobs!
In adopting the patent of The National Alliance of Businessmen (which is
working successfully in the United States), with particular attention being drawn to
the Negro in the ghetto, segmenting the hard-core unemployed and relieving the
welfare state, now in its seventh generation, the groundwork had been set.
Canada has not, as yet, experienced as dramatic a situation as our neighbour
country, but she is now feeling the pressures of economic and social unrest. It is
now most imperative that we control these pressures by uniting an organization as we
have done in the Provincial Alliance of Businessmen with the offices of Welfare,
Unemployment Insurance, and Manpower; to work co-operatively to one goal
insuring that the hard-core unemployed are restored to a state of efficiency, good
management, and solvency.
There are four major conditions squandering our human-resources capital:
(1) Unemployment:
(2) Underemployment:
(3) Inadequate training:
(4) Arbitrary barriers of employment.
Each of these conditions summarizes the necessity for an aggressive, successful
employment agency which can assimilate the needs of the hard-core, the handicapped, as well as the unemployed.
Unemployment through periods of recession, as we are now experiencing, is
the greatest factor. If a man cannot support his family through employment, he
must turn to welfare or unemployment insurance benefits. This tends to change
completely the individual's perspective in life, leaving a demoralization and increasing his difficulty of readjustment.
Our job is to not only alleviate the welfare and unemployed statistics, but to
offer self-understanding and encouragement to each applicant, no matter how
difficult the problem.
Establishment, public relations work, publicity—getting the show on the road
was the most important endeavour. Who are they? What are they doing? Do you
have to be handicapped? What's welfare got to do with it? Questions, questions;
but we were prepared with the answers, so out went the tentacles. A letter to each
and every employer in the Okanagan employing 10 or more workers, reiterating the
basis of PAB. Personal calls on all personnel managers in the area by the Regional
Director, with an additional follow-through letter. News releases, club speeches,
television coverage, word of mouth, telephone follow-through—we soon found our
greatest ally to be service.   Personnel officers are busy men; if they want a worker,
they want him now; so organization became our next big step—everything at a
fingertip. When an employer phones, offer him three or four prospects, and deliver
the most qualified within the hour for an interview. This type of service gets results.
Blanket coverage of the area, with organization, and we were on our way.
Each well-defined plan has a breaking point where policy and plans must be
changed to fit the mean. In the Okanagan ours is a seasonally adjusted environment. For six months of every year the fruit industry will employ a vast number
of the populace as skilled workers in pruning, picking, packing-house work, and
industries related to orchard-produced employment. For the other six months of
every year they look to unemployment insurance, welfare, or simply unemployment.
Underemployment is a very prominent rehabilitation problem in the Okanagan.
Inadequate training, both scholastically and on the job, is also a major factor.
Industry in the Okanagan is not of corporation size, thus alleviating many chances
of on-the-job training by transfers from one department to another. Apprenticeship training in trades is now controlled by the unions in most cases, making acceptance most difficult. Drop-outs at age 15, which are most prevalent in this area,
need a considerable amount of rehabilitation in adjusting to acceptance and realizations of industry, or in the case of further training at vocational schools.
Through the Federal Government incentive plans, the Okanagan has gained
substantial new secondary industry. This has helped alleviate the unemployment,
but has created another monster in the form of discrimination to the "home-town
boy." When a new industry is created, encompassing the knowledge of operating
machinery, working on an assembly-line, and having skills specific to that industry,
the unskilled labourer who has spent his life in an orchard-based economy is rejected in favour of the new man in town, who invariably lands the job. This then
constitutes a great need for counselling and rehabilitation.
The other major factor to be considered is the vastness of the Okanagan. Contact had to be established in each of the outlying areas (using Kelowna as a base)
to maintain the groundwork. Co-operation was required from the welfare offices
in screening people for employment, with management through weekly personal
contact, and by telephone when the need for employees arose, and the co-operation
of individual applicants who require special counselling travelling to Kelowna from
outlying points. Everyone is aware of the difficulty of being in six areas at once;
it can only be succeeded by this total interest and understanding in PAB.
Everyone is impressed by statistics to determine the value of the product. On
the following page is a concise breakdown relating to the number of applicants
working (both welfare and non), and as to permanent or temporary placements
of the applicants. You will also note a graph has been attached. This has a far
more relating factor in that it shows at a glance the traumatic increase of applicants
within the past six months.
The "Golden Triangle," a term given to the Okanagan by land-developers, is
enticing three families a day to make their new home in the Okanagan. One must
be sympathetic with the immigrant from Saskatchewan facing provincial economic
disaster and temperatures of 30 degrees below zero each winter. However, finding
the drastic realism of high unemployment (including those skilled and qualified
workers), they then become the spiralling statistics on our graph and ultimately
welfare in the interim.
Weekly Report of Kelowna Office From March 29 to April 2, 1971
to Date
Accumulative Totals
1970 1  1969
Applicants interviewed—
9      1    154
14      1    141
583   ]
852   )
Welfare applicants placed—
306   \
61   j
407   \
113   )
Applicants placed, not including welfare—
-      1      -      1      1    —  1    —
Note—Job vacancies in area starting to pick up.
1 November and December.
One cannot disregard the importance of the interview. This introduction of
the potential employee and counsellor is to
(a) determine his potential;
(b) define and understand his goals;
(c) determine his interest, problems, aims, and needs;
(_.) relate information on supportive services and furthering education;
(e) maintain names of counsellors in supportive services,  i.e.,  Probation
Officers,  Rehabilitation  and  Social  Improvement  workers, Alcoholics
Anonymous, etc.
The search follows through, developing a more complete understanding of the
individual's qualities, strengths, and weaknesses, which all have a bearing on his
ability to perform.
If the applicant has a spasmodic work record, variance of short-termed employment, specialized fields of training whereby certificates, tickets, degrees, etc., are
essential to his employment, then references are obtained through former employers.
Counselling encompasses the method of the reality factor—matching job to
man—and is a key element in the structure of planning that helps a hard-core
worker adjust to the work situation.
In a labour market in which the numbers seeking employment are far greater
than the jobs available, employers will pick the potentially abler and reject those
who have major and possibly even minor defects. No matter how strong their
motivation for work may be, the physically handicapped, the emotionally unstable,
the intellectually retarded, the former criminal, and the reformed alcoholic often will
be passed over not once but repeatedly. They will be barred from demonstrating
that, despite their handicap or record, they are capable of performing effectively.
Many of them will simply not have a chance.
But when jobs are plentiful it is much easier for the handicapped group to succeed, not only because employers are less critical, but because the marginal group
realizes that others like them, and some possibly more handicapped, have succeeded
in getting a job and performing satisfactorily.  The knowledge of this fact is a sub-
N 57
A    2,000
/                            ♦'
/           ♦
/           ♦
/          *
/          ♦
/          ♦
f                          *
__T                    ♦
M                                                        ♦
f                             ♦
July 1
January 1
July 1
January 1
July 1
- Total applicants.
■ ■ Applicants placed.
"—"--"— Welfare applicants placed.
 N 58
stantial reinforcement of their own drive to try, and helps to still the uncertainties
and doubts which might otherwise immobilize them, especially if they have been
repeatedly rebuffed.
There can be no question that our highly diversified economy points to another
facet of the problem in matching jobs to men. The initial interview then becomes the
mean relating to the physical, intellectual, emotional, and social qualities analogous
to an examination of the applicant in respect to job qualifications.
We have only tapped the surface in understanding, application, and success of
PAB. Any design, determination, or decision is ineffective until it is combined with
action. The Honourable P. A. Gaglardi is providing that action through every possible medium. He is providing the support we require, "bulldozing" red-tape systems, and injecting new workable programmes. Stimulants in the form of on-the-
job training programmes, motivation builders through decreased earning exemption
and Extension of Opportunities Programme, all enhance the possibilities of developing a plan of action and merit in making PAB work.
N 59
kootenay region reports
K. J. LANDUCCI, Regional Director
The Provincial Alliance of Businessmen office in Castlegar was officially
opened on February 8, 1971. The office
began immediate canvassing of employers
by mail and personal contact, explaining
the aims and functions of PAB and requesting employers for their co-operation.
The response by the business community
to these calls was a complete success, as
all employers agreed to help whenever
and wherever they could.
In general, the public has accepted the
efforts of PAB in the East Kootenays in
its attempts to ease the area's unemployment problems,  and in discussion with
various service clubs an active interest has
also been shown in our programme.
Some of the larger, planned-work projects for this summer are the Blueberry
Creek Highway, Kootenay Canal slashing, and Standard General of Vancouver,
who will be paving the Nancy Greene Lake cut-off.   It is hoped that job placements
can be made when these projects get under way.
Future employment for the West Kootenays is very promising. British Columbia Hydro will commence the Kootenay Canal project, and the Kootenay Industrial Development Board is in its final stages of setting up secondary industries in the
area. At the present time negotiations are being made to bring in a sewer-tank and
pipe-building company, a furniture factory, and also a power-saw manufacturer.
In conclusion, the employment picture and outlook for the summer and fall of 1971
should show an improvement over that of 1970.
Mr. K. J. Landucci, Regional Director, with Mr. Pat Picton, Manager
of Public Freightways Ltd., Kinnaird,
British Columbia. Public Freightways
have shown an active interest in our programme, and have been most co-operative in their efforts to place our referrals.
prince george region reports..
N. J. H. DARCY, Regional Director
The Provincial Alliance of Businessmen was organized by the Honourable
P. A. Gaglardi in June 1969 as an employment and placement service department
of the British Columbia Provincial Government. The initial establishment consisting of six offices, opened for business on July 4, 1969.
The Prince George office of PAB is responsible for the area bordered by the
Queen Charlotte Islands on the east and the Alberta boundary on the west; from
Williams Lake in the south to the Yukon boundary in the north, except for the
northeast corner north from Pine Pass and east from the Alaska Highway.
The region so delineated provides employment in three main areas of endeavour. In Prince Rupert, fishing has long been established. In Prince George,
Quesnel, and Mackenzie, various facets of the lumber industry are solidly entrenched. In various sections of the entire area a thriving farming activity is evident.
Mining is also an important producer. In addition, the service and satellite industries are of ever-growing importance.
Prince George being the crossroad for two railways and two highways, one
each north and south and one each east and west, is the focal point of north central
British Columbia. In addition, two major air-lines and one local air-line fly out
of Prince George. The city, therefore, is a marshalling area for transient labour,
from not only the Province but the Canadian nation and beyond.
Jobs are available for those people who have the basic skills, whether it be in
the business or blue-collar sectors. However, the supply of general labour far
exceeds the demand. Prime significance should be given to the tremendous labour
boom generated by the western and northern extensions of the British Columbia
Railway. When the lumber industry has been curtailed, the railway construction
has had a stabilizing effect.
The Provincial Alliance of Businessmen functions, as does any other employment placement service, to assist unemployed persons to obtain gainful occupations.
It must be emphasized that the primary function of PAB is to assist the disadvantaged
person. The disadvantage may be due to any one of numerous causes—old age,
school drop out, physical disability, personal problems, all of which too often create
cases requiring assistance from the Department of Rehabilitation and Social Improvement or other similar agencies. In this context, PAB personnel, when completing a vacancy order, must at times persuade an employer to accept as an employee a person who has not the ability to sell himself.
Since the opening of the Prince George office of the Provincial Alliance of
Businessmen, the results have been very gratifying. From a standing start in July
1969 the office placed 110 persons by the end of December, of whom 30 per cent
were from the Department of Rehabilitation and Social Improvement rolls.
A total of 949 persons was placed in employment in 1970, of whom 538, or
56.6 per cent, were from the Department of Rehabilitation and Social Improvement
PAB has throughout the year been working in close accord with local social
workers in an effort to gain employment for the unemployed employables on the
welfare rolls. This arrangement enabled us to concentrate our efforts primarily on
the local rather than transient welfare recipients.
N 61
When employment figures are given with a reference to seasonal adjustments, it
should be realized that in a province as vast and diversified as British Columbia,
seasonal adjustments do not apply equally to the whole Province. In the northern
half of most Canadian provinces the term "break-up" describes a very real phenomenon. The frost coming out of the ground, as the weather warms up in spring,
creates a soft, yielding surface on which a walking person may occasionally sink to
his knees. Where this condition occurs in any area of heavy machinery use, such as
the lumber industry, then activity ceases. Similarly, in the autumn or early winter,
should the weather stay comparatively mild with some precipitation of rain and (or)
snow, then the same ground condition prevails. Consequently, in both spring and
autumn, heavy industry often comes to a virtual standstill. This in turn affects the
service industries. The end result is that in an area such as central British Columbia
the weather can and does determine employment conditions for varying periods
each year.
A direct working liaison has been established with other government departments such as Canada Manpower, Department of Indian Affairs, Parole Board, and
the Probation Department. In addition, the major church organizations often contact the office for advice and assistance in regard to the employment needs of persons
requiring assistance.
The major source of unskilled workers in the central area is transients of all
ages. Local people generally are fully employed, except for the emerging younger
generation looking for their first job. The extension of the railroad and the ever-
increasing volume of industry new to the area assure the constant attraction to
people of all ages from all over Canada.
The Provincial Alliance of Businessmen is a recognized force in the economy
of this area and is highly regarded by the business and industrial community. This
is evidenced by the continually increasing registration and placement statistics.
Santa Claus at Woodwards, Prince George, courtesy job-finding
efforts, Provincial Alliance of Businessmen.
 N 62
peace river region reports...
ELMER DEVORE, Regional Director
The Provincial Alliance of Businessmen office in Dawson Creek began operation on January 18, 1971. A month elapsed before office equipment was obtained
and a secretary was hired. During that period in-office activity was very limited;
however, I went all-out to meet employers and civic administrators in the regional
area (which extends from Pine Pass to the Yukon boundary) to explain the PAB
programme, and to ask for their assistance in making it work.
One of the important aspects of the aforementioned was the acquisition of lists
of business-licence holders from civic officers in the various centres concerned.
Upon the appointment of a secretary on February 19, 1971, the opening of our
PAB office was advertised in all newspapers in Region 8, and interviewing applicants
for employment began.
Integration of our Dawson Creek office with that of Rehabilitation and Social
Improvement was set up to our mutual satisfaction. The same system was followed
in the Fort St. John, Fort Nelson, and Chetwynd Rehabilitation and Social Improvement offices. This means we are able to take advantage of already established Department facilities as well as records, again to our mutual satisfaction.
Our PAB filing system, based upon that of the Kelowna office, appears to be
working quite well, although some modification may be necessary in future because
of the different area, and the different types of employment available.
Our interoffice communication system works this way: Employers in and near
the centres concerned have been advised of the phone number and address of the
local Rehabilitation and Social Improvement office. They, in turn, inform the PAB
office in Dawson Creek, and we carry on from there. We locate a client to fill the
position from our files, and refer him to the employer. If a person with qualifications for the job vacancy is not available in the area concerned, then we locate a
qualified person from one of the other centres in our region.
I have made arrangements to visit the Fort St. John office every Thursday, the
Chetwynd office the first Tuesday of every month, and the Fort Nelson office every
six weeks, or when required. During these visits I interview job applicants and
make personal contact with managers of business and industry. Response to my
overtures to private industry has been good. Most management people have expressed interest, and have agreed to go along with us.
Our attempt to contact employers has extended as far north as Cassiar, and
Beaver River, where we hope to place clients in the near future. Although a number
of large construction projects are under way in our region, most of the contractors
involved have signed union agreements, and, therefore, the placing of clients on
these jobs is not going to be easy. Because of the vast area involved in Region 8,
most of our contacts with employers will have to be by mail.
It appears from observations made so far that most of the employment in
Region 8 will be seasonal, that is, related to logging companies and the oil industry,
: who will do most of their work during the cold winter months, when remote timber
and lease areas are more accessible by heavy machinery.
N 63
We have made contact with the managers of all three Canada Manpower
centres in Region 8 and all have offered to co-operate with our programme. We will
know more about this as the year progresses.
Although our PAB office has been in operation only a short time, we have
already been approached by the Adult Education Branch of the Department of
Education and by Canada Manpower Centre, Dawson Creek, to assist in coordinating efforts toward the development of a Metis housing project in Chetwynd.
To date we have interviewed 333 applicants, and have placed 31 in employment; 12 Social Allowance recipients, and 19 others, for a total of 35 units off
We hope for a productive spring and summer in 1971.
 N 64
departmental comptroller reports...
HAROLD J. PRICE, Departmental Comptroller
Harold Price (right), Departmental
Comptroller, with Walter Thomson, Administrative Officer, Rehabilitation and
Social Improvement Accounts Section,
discussing the preparation of the annual
Jack Langley (right) and Mrs. Barbara Hooper, Federal Government
Auditors, examining Federal-Provincial
cost-sharing agreement claims.
Miss Mary Smith preparing the
month-end payroll.
Gavin Wood (right), Administrative
Officer, and Norm Wylie, of the Rate
Board, discussing future plans.
N 65
the director of operations reports...
This past year has shown a strong emphasis on
improving and developing programmes for the rehabilitation of persons on Social Allowance. Field
staff have responded aggressively and positively to
maximize the utilization of the many and varied
approaches to this most important job, and each
month shows a continued improvement of these
services to the people on assistance.
It is evident that many women on assistance,
who have been left alone to raise their children,
are taking full advantage of the increased earnings
exemptions that have been permitted. This has
given a real boost to their morale and helped many
of them find, not only themselves, but also financial independence.
Community interest in our programmes and
their obvious desire to help in dealing with social
problems is worthy of note. Local volunteer
groups continue to develop in numbers and usefulness and are of great help in
bringing a more personalized service to the people of the Province.
The following reports outline in greater detail some of the positive things that
are happening, along with some of the many problems we face. They all clearly
reflect an optimistic viewpoint and a sincere desire to give the people we serve the
most practical and down-to-earth service possible.
Often, in this Annual Report, thanks are expressed to staff members for work
especially well done over the past year. At no time has such an expression of appreciation been better deserved than at this time and to our field staff. It is to their
credit they have carried an ever-increasing case load and continued to maintain an
effective level of service.
R. J. Burnham, Director of
Operations. Eight Regional
Directors supervising 49 local
district and 13 municipal offices report directly to Mr.
 N 66
region 1 reports...
J. A. MOLLBERG, Regional Director
This report deals with our involvement with people—men, women, children, and families. These are people
with problems of varying types that
they are unable to solve with their
own resources in our complicated
society. The number of people in
Region 1 who are in these unfortunate circumstances has increased dramatically during the past year. We
started with a total case load of
13,979 and by the end of the year we
had obtained a case load of 16,675,
an increase of 2,696. The major increase was in the number of Social
Allowance cases, amounting to 2,356.
The increase was primarily due to the
depressed economy in Canada; however, Region 1 is also particularly significant in that we have had a large
number of people migrating to Vancouver Island along with a minimum of industrial
developments. Consequently, the number of opportunities for our people has not
kept pace with the population growth. Figures are cold and do not tell the real
story. Poverty, family tensions, inability to participate in our prosperous society,
and lack of reasonably priced housing has placed upon our people a heavy load
which seriously hinders their ability to cope and solve their problems. Although
welfare costs have risen at an alarming rate, the income to the individual or the
family has stayed at relatively the same level. Increased welfare payments alone
will not solve the problem in this situation. Naturally, the only effective way is to
solve unemployment, solve inflation, and create sufficient and adequate housing for
all the people in Canada. Case loads have increased by over 2,600 people, our staff
has not increased proportionately; consequently, we have streamlined administrative
procedures and concentrated on the provision of basic services to people.   If the
economic problems in Canada are not solved, an
increase in staff and money is inevitable.
Many exciting projects have been undertaken in
Region 1 during the past year, of which the follow-
king are excellent examples: The Mental Health
fjJPI Boarding-home Programme was launched in the
Capital Regional District, this involved the discharge of patients from our mental hospitals back
to the community. It was a joint effort between
our Department and Mental Health Services and
has proved most successful. Projects were also
started in Comox and Saanich during the year to
provide a work and training programme for a
N 67
selected group of clients. It was designed to help them regain their confidence
and ability by providing training combined with work experience. Also started
on a project basis in co-operation with the Department of Education and Canada
Manpower was a training programme for a group of women on welfare in Victoria.
This was extremely rewarding for the women and developed their confidence and
ability to move on to employment.
Municipalities showed a great deal more interest
and activity in our programme during the past
year. For this, I would like to thank them for
their co-operation and support and the valuable
service they give the people in their communities.
There are numerous private organizations and societies within the region who have continued to
provide additional service to our clients and the
general public. The Family Life Association in
Nanaimo, Duncan, and Port Alberni are excellent
I would also like to thank the staff in the region
who have worked hard and diligently to provide
our services to an increasing number of clientele.   It was a full and busy year and,
without the full co-operation of all members of staff, our job would have been
 N 68
region 2 reports...
WALTER J. CAMOZZI, Regional Director
In light of the swelling numbers of
unemployed, and the drift of people
from all over Canada to this region,
certain activities have been given emphasis. These have been either to
help people to find work, or to train
or educate them to improve their
work possibilities. We have made use
of every facility to do this, using volunteers, private and Federal agencies.
Our own Provincial Alliance of Businessmen has worked closest with us,
and has had liaison with other agencies, including employers, with very
good result. There are today, however, more people who essentially do
not want to work or (and the result is
s the same) want work on their own
terms. This may be the most confounding issue of our times.
The Extension of Opportunities Programme enjoys great popularity. It increases the basic Social Allowance for the person while she (and most are women
with children) familiarizes herself again with work routines as a jumping-off place
for part-time or full employment. There are many fine people on this scheme, but
with decreasing job possibilities, it means extending the money benefit to essentially
low-paid volunteers who are psychologically poised to fulfil themselves in work.
I don't know how long we can afford to have these people mark time. There are
around 500 "in the wings" now. Hopefully an upswing in the economy will resolve
this matter for many.
The extension of educational and training benefits grew at a great rate and the
results are satisfying indeed. It would be more satisfying if we did not have to
process professionally trained immigrants who could be earning good incomes at
home and cannot compete here because of not knowing the language. It would
make more sense for them to be trained abroad before their emigration to this
country, where their services could be used with less delay.
Although our work with babies has decreased because of the lower birthrate
and the number of unmarried mothers keeping their children, the rate of active work
with older children has not gone down, and many have serious problems. There
will be more, too, as more immature girls keep their children. Public Health doctors are concerned about the health care of these children, much less the morbid
outlook from a psychological point of view.
The experiences last year with the young and not-so-young people wandering
around has given rise to better planning by local authorities with our backing, if not
by Federal agencies. There should be a national conference on this problem, along
with an eye for better planning next year.
N 69
Foster Parent Associations grow stronger in numbers and in their know-how of
looking after children. It is really heart-warming to attend testimonials such as the
annual one held in Burnaby at which long-service plaques are presented to foster
There has been a welter of activity. Indeed, this is the picture that I have
drawn, and I could make a catalogue of the new receiving-home at Sechelt for
example (see accompanying picture of our social worker with the receiving-home
mother and one of the children), also the group home in Powell River, the development of a receiving-remand home in Coquitlam, street work in Vancouver, also the
Canadian Youth Hostel established there.
Again, my thanks to my fellow workers who stay, and my challenge to those
who should be with us.
 N 70
region 3 reports...
G. A. REED, Regional Director
This year's activities may be described as a consolidation of the developments of several previous years,
but it might also be described as the
year of "stretching." This is meant
as stretching in the sense of reduced
staff capacity in the face of increased
demand for service by those in need
and increased concern, interest, and
activity on the part of communities
for their less-fortunate members.
Over-all economic growth and development, both in primary and secondary industries, have continued the
pace of previous years and this, along
with an influx of families from out-of-
Province particularly,  has placed a
real strain on adequate housing facilities.   The result has been spiralling
costs of rental for more inadequate
and less-habitable housing.   In the Vernon area we have assisted the Vernon and
District Social Planning Council in the commencement of a study on the need for
low-cost housing.
The case-load figures show a continued high level of activity and turnover, with
a 19.8-per-cent increase in cases opened and a 15-per-cent increase in cases closed
over the previous year, based on a comparison of the calendar years of 1970 and
1969. In terms of service delivery demands there was approximately a 15-per-cent
increase in the number of cases in which a service was given. There was also a considerable increase in the cost of the Social Allowance programmes, and this reflects
the increase in housing and other basic living costs and also a noticeable increase in
the number of Social Allowance cases during the year. This increase in Social Allowance cases, in part, reflects the state of the economy which during the year was
characterized by inflation or increasing costs and by high unemployment. In such
times the less able, the less fortunate, the less well-trained, the less well-motivated
members of our society find increasing difficulty in meeting their basic needs through
their own efforts. As a society we must be careful that they do not suffer the brunt
of stigma and criticism that will defeat any energy that remains within them toward
the goal of self-help and independence.
In this situation, staff continued their desire and efforts to give a quality service,
despite handling more cases than ever. Due to staff turnover and illness, this region
was short the equivalent of four full-time social workers for the year. In every office,
staff were carrying more cases than their usual case load and in some offices social
workers were carrying the equivalent of two or more case loads. In this situation it
is difficult to process all new applications adequately and complete progress reports
on existing applications to ensure that those receiving Social Allowance are properly
entitled to it.   However, during the last three months of the fiscal year, priority of
N 71
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i      ¥M
5 • ..jfK?!
■3_Htfca •
concern was given to this area of work and home visit reviews were completed for
over 50 per cent of the case load during this time. The review revealed a small
number of cases where the recipient was obtaining assistance by fraud, and appropriate action was taken. Also the review indicated the need for additional services in
some cases, and this was given.
In previous reports, concern has been expressed concerning the problem of
dealing with transient youth during the summer months, and this is an additional
service demand.   The communities of Vernon and
Kelowna organized private societies who shared
this concern and wanted to see the need for hostel
accommodation filled.   As a result, youth hostels
accommodating 50 young people each were set up
in these communities, in this instance using church-
hall facilities provided by the Anglican Church.
For a minimum charge, the youth had a place to
bed down and received a light breakfast and bag
lunch.   In many instances the youths met the cost
of this themselves, and they conducted themselves
properly in the communities and these resources
were of great assistance to us.
Hostels for adult single men continued to operate successfully in Kamloops,
Revelstoke, and Vernon, and they were a good resource to our staff in meeting the
needs of this group.  The Kamloops Christian Hostel opened a separate unit to meet
the needs of transient single women.
During the year, in co-operation with many organizations such as schools,
public health units, etc., approximately 75 Social Allowance recipients were placed
on the Extension of Opportunities Programme. A number of recipients were able to
obtain full-time employment as a result of the increased self-confidence and from
the work assessment received from being involved in this sheltered work situation.
In several instances some of these persons became part of our full-time staff. For
those for whom employment was not a result, there was an increased confidence in
their own ability to function at a better level.
Also during the year we enjoyed good co-operation with the Provincial Alliance
of Businessmen representatives, and as a result many clients were placed in employment.    In  particular,   a  number  of  family
heads  received  employment in placements
arranged by PAB.
A number of special-interest groups and
community organizations continued to function to help others. Homemaker Associations continued to provide trained home-
maker services in Penticton, Kelowna,
Salmon Arm, Kamloops, Merritt, and, in
August 1970, one commenced operation in
Vernon. The Penticton Retirement Centre
provided an opportunity for elderly people
to meet for interest, friendship, and activity
purposes, with an average daily attendance
of 90 persons. It also provided an outlet for
those with problems to talk to someone.
 N 72
The "Idea Exchange programme" mentioned in previous reports continued to
function as an Adult Education Programme. This programme gives an opportunity
for dependent mothers receiving social assistance to meet and discuss their problems, to receive friendship and understanding, to learn better ways of managing
their allowances and household, and to do a more effective job caring for their
children. At the same time, their children are exposed to a headstart type of programme in nursery and kindergarten groups.
The "Summer 1970" programme gave many youngsters in Penticton a summer
activity and learning experience of value to them. This programme was conducted
in various locations such as parks, Boys' Club, and also on the reserve where youngsters learned the art of making things with beads, etc. It was sponsored by the South
Okanagan Human Resource Society and, partly because of the lack of financial
resources, involved many volunteer hours by the various group leaders, some of
whom were university students without summer jobs. We assisted where we could
in the planning of this community activity and we encouraged and assisted children
whose families were on assistance to attend*.
Foster Parent Associations continued to function, and staff participated in this.
In the area of group care of children, the group-living home in Kelowna and the
receiving and assessment centre and the group-
living home operated by the South Okanagan
Human Resource Society continued their successful operations. In other areas, community
sponsored committees, especially in Merritt,
Kamloops, Salmon Arm, Revelstoke, and
Golden, studied and in some cases submitted
briefs for the development of combined receiving and remand homes. However, as Government grants were not available, they did not pursue their activity. The Kinsmen
Club in Golden obtained suitable facilities for such a resource, but it could not be
finalized until Government grants became available. However, the interest and
concern of these groups in our child welfare programme is much appreciated. In
Kamloops we participated in the newly formed Human Resources Council.
Our staff have participated in many activities
involving the interpretation of the Department
programme to the community and the public at
large.    With  the  opening  of Cariboo Regional
College in Kamloops, we were involved in the
Advisory Committee to the case  aide training
programme and also assisted with the training by
orienting the students to our programme and providing the practical training experiences for several
students.   Also in our Kamloops office we assisted
in the on-the-job training for a case aide for the
Provincial Alliance of Businessmen office.
The foregoing is only a summary of the highlights of some of the activity and
concern of our staff, both Provincial and municipal; and also many groups in the
various communities that wish to participate in showing concern and by giving help
to those less fortunate in our society.   As noted at the outset, the demands on staff
were greater than in previous years and it is heartening to note that they responded
to these demands with cheerfulness and dedicated zeal.   Many staff put in many
uncounted hours beyond their working-day to help those expecting a service from
N 73
us, and their reward is in knowing they tried to help where help was called for.
However, recognition must be given to their efforts to give effective service delivery,
to help others help themselves, and in this I thank those who showed community
interest, and also both Provincial and municipal staff for their extra effort, their
concern, and their dedication.
 N 74
region 4 reports...
T. PRYSIAZNIUK, Regional Director
As incumbent to the position of
Regional Director since December 1,
19 70,1 am very much indebted to my
predecessor, W. H. Crossley, not only
for the wealth of information concerning this region that he has shared
with me but also for the high standards of service and management established by him in the region. His
dedication to effective and efficient
services has greatly reduced the
inevitable stresses and adjustments
inherent to a change of management
In many ways the past year has
:>- been an exceedingly challenging one,
with unprecedented demands upon
staff time and energies. The general economic slowdown characterized by high
unemployment rates, decline in construction activities, plus management-labour disputes have been the key factors necessitating many new families and individuals
having to apply for social assistance to meet their basic survival needs.
Despite the general economic slowdown in the country, the level of economic
activities varied greatly in the different communities in the Kootenays. In the Trail
area the demographic and economic activities remain fairly stable, with indications
of a downward trend in employment opportunities. A very dynamic Industrial
Development Association is actively seeking to attract new industries to counteract
the declining importance of established plants. Economic activities at Grand Forks
and Castlegar, Nelson, and New Denver generally declined or remained static. A
general strike at Celgar in Castlegar during August and September further exacerbated employment opportunities in the area. Many people who normally would
have been working were faced with having to apply for social assistance. In the
Nakusp-Fauquier areas, the forest industries have either reduced or temporarily
ceased logging operations, with reduction in employment opportunities and consequent financial crisis for many families. For the period of January 1, 1971, to
March 31, 1971, a study at the New Denver office showed that 83 per cent of new
applications were by unemployed employables whose primary problem was the lack
of employment.
The economic picture is much brighter in the East Kootenay areas of the
region. Population and industrial developments continue to grow in the Cranbrook
and Fernie areas despite the general economic set-backs in the Province. Boundary
extension in Cranbrook and Fernie plus the influx of new people seeking work has
increased the municipal tax base. In Cranbrook, the new Crestbrook Sawmill was
completed on the site of the old Cranbrook Airport.  The Canadian Pacific Railway
has expanded greatly as a result of the Kaiser Coal contracts with Japan. Business
and residential construction continue at a high level. Employment remains high
with Kaiser Resources, Crowsnest Industries, and Crestbrook Pulp and Paper Company. Relocation in the Natal-Michel area is progressing, with a modern community of Sparwood growing larger month by month. Problems concerning lack of
housing and (or) excessive rents are creating serious hardships on lower income
families. The demands for social services are increasing with the growth in population and with the high mobility of people in these areas.
A major change, which was evident last year, but which is now more pronounced, is the substantial influx of young people into the Slocan Valley in the
Nelson area and the Nakusp-Fauquier areas. These so-called "drop-outs" from
society are scattered throughout the valley in communes, cabins, small farms, buses,
trucks, etc. The educational facilities available in Nelson and Castlegar may be a
drawing card to some extent. However, the key cause of the influx is the vast and
beautiful Slocan Valley, with its low population density which provides many opportunities for anonymity and a measure of self-sufficiency. These young people represent an anomaly to this Department in terms of their convictions that Social Allowance is a "right" to allow them the life-style of their choosing. Although the number
of these persons receiving Social Allowance is very small, the demands for services
by them involve considerable time on the part of staff who must help the applicant
to become aware of the reciprocity of the "right" to social assistance and the client's
responsibility for self-maintenance to the best of his ability. It is interesting to note
that long-established residents of these areas were initially hostile and militant
against the influx of "hippies," but are now becoming quite tolerant and accepting
them. In addition to the physical impact of these new arrivals on established communities, there is increasing concern about drug abuse, incidence of infectious hepatitis, the need for medical and paramedical services, and the need for child welfare
services to children in communes, in isolated shacks and cabins throughout the area.
Another area of concern, which is reflective of changing mores and the breakdown
of family controls, is the number of marital-type relationships established by these
young people, with the girls in question frequently ranging in age from 15 to 17.
Parents appear to be unconcerned about these children.
Marital breakdowns generally are on the increase in this region, and as a result
of which we are finding more single parents with dependents applying for assistance
and other services.
Despite the general economic malaise, our communities continue to respond to
pressing social needs by means of concerted and co-ordinated participation in the
development of services and resources. I particularly wish to express appreciation
to the mayors and Councils of our communities who are taking an active interest in
our services as well as in social services generally. Social problems are often unique
to each community and cannot effectively be resolved without the full support and
involvement of agencies, Government departments, and citizens-at-large. Representative of resources established and operating are two autonomous youth hostels,
community information centre, and Youth Liaison Committees. Grand Forks saw
the opening of Boundary Lodge, a nonprofit boarding-home for 30 guests (see picture) . The Dr. Endicott Home at Creston expanded their operations by opening an
eight-bed group home for retardees.    Further expansion is being planned.   The
 N 76
Nelson Day Care Centre is now fully licensed and is providing care to an average
daily attendance of 20 children. It is providing an invaluable service, especially to
one-parent families, enabling some deserted or separated mothers to seek employment or to take vocational training with a view to eventual employment. A mental
health centre was established in Nelson and is providing valuable service to the community. The Provincial Alliance of Businessmen opened an office at Castlegar in
the latter part of the year and their job-placement services are being utilized with
success by a number of our clients. On the minus side, specialized resources for the
disturbed adolescent are needed in several communities. The Kimberley Child Care
Society came into being this year and is eager to develop child-care resources as
soon as funding can be arranged.
Comparison of Social Allowance costs and number of persons assisted for the
period of March 1971, in relation to March 1970, shows an increase in numbers of
17.5 per cent and increase in costs of 22 per cent. However, our peak month for
costs and numbers was August 1970, when 8,051 persons were assisted at a cost of
$449,983. Since then there has been a steady discernible decrease. In comparison
with August 1970, the March 1971 statistics show a decrease of 14.27 per cent in
numbers and a decrease of 12.84 per cent in costs. This positive trend clearly reflects an upsurge in economic activity in the region. Other factors contributing to
this positive trend are the use of Opportunity Incentive grants and liberal exemptions
of part-time earnings, which have encouraged many individuals to re-enter the work
force and eventually return to full-time employment.
An area of continued concern is the increase in the number of one-parent families requiring financial and other social services. The increase in this current fiscal
year is 6.4 per cent. One-parent families constituted 22 per cent of the total Social
Allowance case load in the region during the month of March 1971. These statistics
reflect the need for greater emphasis on preventive services to resolve marital conflicts where possible, and greater community participation in the provision of services
which would enable the separated or deserted wives to become economically self-
sufficient. The establishment of Day Care Services, such as exist in Nelson, is the
type of resource that has a measurable impact on the feasibility of a single parent's
return to employment.
A significant trend in this region is an 11.6-per-cent decrease during this fiscal
year in the number of children-in-care. This trend reflects staff convictions that the
most effective way to help distressed children is to provide counselling services within
the matrix of their own homes. Although it4s often necessary to admit children into
care during severe family crisis, a concerted effort is made, with success, to return
children to their parents at the earliest possible moment.
The Pavilion is a small nursing-home operated by the Department to provide
chronic care for residents of the New Denver area. It has a maximum capacity of
16 and during the current year operated with an average monthly occupancy of 13.5
patients. Community service clubs, churches, and local citizens contribute generously to the comfort and pleasure of the patients with gifts as well as time. In
March, Miss G. L. Reynolds, Matron, chose early retirement after 23 years of meritorious service at the Pavilion.
N 77
Despite unprecedented demands upon staff time and energies as a result of high
unemployment and demands for social assistance, related social services to families
and children were successfully provided in this region. With the apparent improvements in the economic situation, it is anticipated that a more intensive and integrated
effort will be made to provide more comprehensive preventive and rehabilitative
services to the people of this region. As funding becomes available, necessary and
specialized child-care facilities will need to be developed. Staff-training programmes
specifically geared to optimal development of rehabilitative and counselling skills is
also indicated to ensure continuation of the productive work presently being done.
I would like to express appreciation for the co-operation received from a variety
of private and public agencies. The involvement and participation of these agencies
and other interested individuals have helped make all our efforts more productive.
Also, I wish to thank all staff who have given such dedicated service during this
rather difficult and exceptionally busy year.
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 N 78
region 5 reports...
R. K. BUTLER, Regional Director
Having been in Region 5 only since
January 1971, I can state without
bias that many things impress me
about our operation and the communities we serve. I want to report
what impresses me, note some significant happenings over the year, indicate what means were implemented
to meet these changes, and remark on
the goals and objectives for the coming year.
One of the most significant impressions is the commitment, dedication,
and loyalty of all the staff throughout
the region to their particular communities, to the Department, and to the
people they serve. Another is the
keen interest and involvement of each
>_ community's people, their City Councils, and various groups and agencies
concerned with our programme, in social issues and in the development of physical,
recreational, social, educational, and health resources to better meet the needs of
their citizens. Also impressive is the increased economic activity in all the areas
in the region and the accompanying influx of people to the various communities of
the region to take advantage of the employment and business opportunities. Lastly,
the City of Prince George itself is impressive because of its size and continuous
growth. It is becoming the centre for specialists in many fields because it has so
many agencies and groups taking leadership in the provision and development of
services to people.
Over all, the case load for the region increased by 720 cases or 13 per cent.
The largest increases were in the Social Allowance load and in the number of
children-in-care. The Social Allowance case load increased by 568, or 16 per cent.
The number of children-in-care increased by 93 children or 16 per cent. The Prince
George district, which had the highest economic activity in the region, showed a
9-per-cent increase in the Social Allowance load, whereas the Vanderhoof area,
which had the lowest economic growth, showed an increase of 104 per cent in their
Social Allowance load. Of great significance is the turnover of cases in the Social
Allowance category, hence more new applications and the number of new applicants
who were nonresident. This was dramatically illustrated in the area served by the
Williams Lake district office, where an increasing movement of people from urban
areas into the rural hamlets in the district was noted. These two factors caused us to
place greater emphasis on doing the best possible job of screening the new applicant
to determine eligibility for financial help, and exploring alternative resources that an
applicant might use instead of Social Allowance. This included placing more emphasis on tapping the person's own personal resources, referring the applicant to
N 79
other sources of help, and deciding on what service the applicant can obtain the
most benefit from.
All staff in the region enthusiastically participated in a Social Allowance review
in the spring which involved making home visits to persons in receipt of Social
Allowance. Our findings through the use of this review reinforced the necessity to
adequately know the applicant and his situation before the issuance of Social Allowance. Staff have also placed greater emphasis on getting the person to do more for
himself and to meet the expectations laid out by the community and the agency.
Positive results have been obtained through the insistence that persons accept and
continue in employment. Excellent use was made of the services of the Rehabilitation Committees, our Extension of Opportunities Programme, Provincial Alliance of
Businessmen, and vocational education for those considered to be employable.
The child-in-care load increased by 29 per cent in Prince George and by 10 per
cent in Williams Lake. In Prince George a number of these were transient children.
Prince George, in becoming a centre for specialists, has many resources to offer
children in difficulty. Many of the children represented in this child-in-care increase
have come to Prince George to take advantage of the specialized resources such as
the Vocational Orientation Programme at Winton School offered by the school
district, group homes, special education resources, and the mental health clinic.
A good number of the children representing the increase in Williams Lake are Indian, which indicates the need for preventive programmes and services on the
reserves and in the communities served by the Williams Lake District office.
This coming year we can see more and more people coming into the various
areas of the region because of the increased economic activity. This is going to have
a profound effect on our services and, in order to meet this trend, concentration will
be on our service delivery, our utilization of staff, our collaboration with the community, and on prevention. Changes in service delivery have occurred in Prince
George and more are being planned, particularly in the provision of our Social
Allowance and child welfare services. There is a need for specialization on intake
and giving services to the deserted and separated wives and in services to the employable person. Plans are for two separate case loads to be organized to deal with
the deserted and separated wives and the employable person. The employable case
load will continue to have close liaison with Manpower and the Provincial Alliance
of Businessmen and emphasis here will be on employment placement of those
persons who are employable. The names of the person will be cardexed on a punch-
card so that easy and swift referral can be made to employment agencies. Child
welfare specialization will be around review of children in care toward permanent
planning for the children and toward prevention of children coming into care. This
will tie nicely into the Prince George Receiving Home Society's proposal for a
planning and reception centre to deal with children in difficulty on a short-term,
intensive basis, with major emphasis on return to the child's own family.
Along with specialization comes utilization of staff. Plans have been under
way to use the specific interests, capacities, and training of the staff in giving services.
In Williams Lake, efforts will continue in developing recreation, day care, and kindergarten facilities for Indian and Metis children in co-operation with the community
groups, the Band Councils, and Indian Affairs Branch. Collaboration and co-operation with community groups and agencies is also a priority. Williams Lake also has
an active Family and Children's Committee which is reviewing the needs of youth in
that community. We know that there are many untapped resources in terms of
manpower and volunteers within our communities. In Quesnel this has become
apparent through the development of the Community Resource Planning Board,
which will represent the Quesnel District in determining priorities and developing
resources and services to meet those priorities. Three of its major concerns are the
need for a receiving home for juveniles, a hostel for single men, as well as an Indian
Friendship House. The community of Fort St. James has an active and viable Receiving Home Society which also is looking at the needs of its community. This
group represents both the Indian and non-Indian residents of the area.
The necessity for continual collaboration through interpretation and clarification
between ourselves and other agencies is well illustrated in Prince George, where a
multitude of agencies have developed. A priority in Prince George is to regularly
rework our objectives with each of the various agencies in order to prevent duplication, prevent a fragmented approach in giving service, and prevent misundertandings
because of lack of communication.
Staff training is also a priority and plans will continue to develop training at the
local level of our own staff and also to train volunteers and other resource people in
the communities.
Part of the approach in looking at our service delivery will be an analysis of the
need for new district offices throughout the region. At the moment, three possible
areas for new offices to be opened are 100 Mile House, Mackenzie, and Fort St.
It is indeed exciting to be a part of this growing and developing region. Our
staff are active and imaginative, the communities are alive, concerned, and involved.
I commend them for this and we all look forward to working together this coming
N 81
region 6 reports...
A. E. BINGHAM, Regional Director
Preparing an annual report permits
one to look back over his shoulder.
I see, behind, an extremely busy year.
The level of unemployment rose
sharply in the summer and fall, and
at the same time the labour force was
growing and seasonal unemployment
occurred, to make a difficult situation
for the balance of the year. The major
part of staff time was needed to meet
economic need. Our Social Allowance case load increased from April
to January by 1,600 cases. During
this time of economic restraint, we
were not able to add or immediately
replace staff and we handled the increased work load with two less staff
than at the beginning of the year.
Mary Twemlow, stenographer, and John Kelley,
social worker.
An important emphasis during
the year was to identify employable persons and register them,
with their appropriate work skills,
on special forms. The focus was
to encourage the employable person to be the chief actor in planning his own work career. Specialized case loads were set up to
offer counselling, training, and
work referrals, and to assist employable persons in every way
possible in their re-entry into the
work environment.
A pilot rehabilitation project, aimed at assisting people back into the labour
force, got under way at Langley in February. The costs of the 14-week project,
sponsored by the Department and Langley Municipality, were shared 50 per cent
Federal, 25 per cent Provincial, 25 per cent municipal.
 N 82
Informal discussion groups were formed as part of
Langley Employment Preparation Project.
Two groups, each of 10 men,
were given alternately two weeks
in the classroom and two weeks'
work experience on the regular
municipal work crews. To be
"job ready" requires a mix of
developed talents as well as potentialities. A person must be
aware of attitudes, behaviour,
knowledge, and skills required in
employment. The classroom portion was designed to assist the
men with attitudes and behaviour
on the job. When these are developed along with other "life
skills" the likelihood of long-
term employment is enhanced.
In what was termed "an unusual class," 14 women in Surrey
graduated from a three-month
women's orientation course. This
course was geared to women who
had been on Social Allowance
and withdrawn from the labour
force by reason of circumstances
beyond their control. The course
was jointly sponsored by Surrey
Social Welfare Department, Canada Manpower, and Surrey Adult Education.
At graduation, one of the ladies speaking for the class commented, "As each
day progressed we gained insight and courage." "Slowly we emerged from our
shells."   "Through this course, the door of opportunity was opened."
Men were employed in construction work in
Langley Municipality.
A noteworthy feature of the year was the increase in public awareness of
welfare problems, particularly as they relate to financial assistance. In our social
assistance programme we found mayors and other public officials taking an active
interest in Social Allowance eligibility. Staff made special effort to search out cases
in which people were defrauding the Department. While some were found, these
people were a small minority when seen in perspective.
Our child-in-care population decreased by 50 over the year. This is noteworthy,
as it had been increasing steadily for approximately 10 years.
We were hard pressed to handle the 95 adolescents placed in our custody by
the Juvenile Courts during the year. These were children found to be delinquent
and (or) beyond the control of their parents. We need local resources to hold these
children until we can observe them and work out appropriate plans.
N 83
The Bethel Youth Hostel was established to serve transient young people
stranded along the freeway during the summer of 1970. It was sponsored by the
United Mennonite Churches of British Columbia in co-operation with the Department. The Conference provided staff and facilities and a per diem rate was paid
by the Department for destitute young people ages 16 to 23.
While numbers were small in comparison to Vancouver hostels, the sponsoring Conference Committee considered the programme a success. The success in
part was due to volunteer involvement and community response.   Co-operation was
given by police, Manpower, employers, and neighbours.
In each office we have a staff
member who provides social services
required by people over 65. The
focus is to facilitate independent living and to protect the older person
where necessary.
The worker is aware of the various supportive services available for
older   people   living  in   their   own
homes and communities.   The morale of older people is largely dependent upon
income, health, and social contacts.
We look to community groups to provide a mix of community, health, and
welfare services for older people, to help them remain in their own homes. Sometimes temporary help is needed in a crisis. Two examples of such community
organizations would be Meals on Wheels and Homemaker Services. Meals on
Wheels became a reality in White Rock and North Surrey during the year. This
service is already available in Chilliwack. Homemaker service is available throughout the region for care at times of illness and convalescence.
We were fortunate to have Mrs. Esau from Training Division available to the
region. She commenced in the fall by discussions with staff, in which she assessed
their development needs. She then assisted our district offices set up monthly meetings. Thus, we were able to plan on a regular basis a minimum of 1 Vi hours per
month of input of new ideas, concepts, philosophy, and review of basic principles
and policies.
Competent staff are essential in order to carry out the legislative requirements
of the Department programme. The service function of public welfare is continuously developing and, in order to cope with changing community needs, staff development is essential.
Solving human problems and promoting social competence are complex undertakings. Public welfare cannot solve these problems alone. Deep involvement is
needed with a wide variety of Government and voluntary agencies.
A special effort was made throughout the year to co-operate and co-ordinate
at the local level with Manpower, Unemployment Insurance, Indian Affairs, DVA,
police, Courts, Adult Education, Public Health, medical practitioners, school counsellors, municipalities, community service organizations, and individual citizens. This
pooling of effort, money, and skill promotes a better service and helps to prevent
fragmentation of social services.
We accept in principle the desirability of working with foster parents in groups,
but not all our offices have been able to make the investment of time needed to help
establish an association.
One new association was formed in the spring of 1970, when foster parents in
Yarrow started to meet. The programmes are planned jointly by foster parents and
social workers. The foster parents find the association beneficial as they can, in a
collective voice, express their concerns. They are able to share their frustrations and
joys and find that they can draw strength from each other. Our staff find the meetings beneficial, as they can assist foster parents to gain knowledge in specific aspects
of their function.   A new sense of partnership emerges from foster-parent meetings.
A halfway house for alcoholics was established in Abbotsford at the end of the
year. This makes three halfway houses in the Fraser Valley. (Fraser House in
Mission and Maple Ridge Halfway House.)
N 85
These community-based residential centres are a major development In*the
care and treatment of alcoholics. Their major emphasis is on learning and experiencing a new approach to life. The principles of Alcoholics Anonymous play a
strong role, and AA meetings are held in the houses. Most residents are without
funds, and maintenance and a comforts' allowance are provided through Social
In addition, the Salvation Army's Miracle Valley Rehabilitation Centre for
alcoholics, near Mission, handled approximately 165 men per month. Approximately 90 per cent of these men receive Social Allowance.
Another development is that the entire region is now served by three mental
health units—centred at Chilliwack, Maple Ridge, and Surrey. The clinics provide
direct treatment, consultation, and education.
Several of our Chilliwack staff, along with volunteers, provided a one-week
camping experience for a number of adults and children. The staff members were
able to spend the evenings with the camp and found it most beneficial to live and
work with clients in a holiday setting.
At Hope, staff helped to establish a clothing depot. This is a self-help activity
and any family of low income may use it. Also, under the Incentive Programme a
summer activity programme for children was carried out in Boston Bar.
How do we keep troubled young people placed in our care by the Courts, under
the Juvenile Delinquents Act, busy and out of trouble during the summer vacation?
The answer, in part, is a camping trip. For example, three group homes with teenagers, house parents, and a social worker travelled to Barkerville. The trip had an
enrichment value for the youth in terms of recreation and gaining historical knowledge of the Province. The real value to our staff member was an opportunity to gain
insight into the youths' behaviour, through a 24-hour live-in situation.
I wish to thank the wide variety of Government and municipal departments,
voluntary agencies, foster parents, and the many individuals who share our concerns
for the well-being of those we serve, and co-operated so fully with us.
The staff—clerical, case aides, social workers, and supervisors—are to be
commended for their splendid efforts made to keep services quickly available in a
busy year.
 N 86
Placement in a rural setting with lots
of activity caring for garden and animals
awaits The Woodlands School residents
who are assigned to Langholm Lodge.
Animals are a source of interest and concern
for these young men . . .
. same.
N 87
region 7 reports...
A. J. WRIGHT, Regional Director
Economic development continued
at the usual high rate in all areas of
the region during the early part of
the fiscal year. However, due to labour unrest, a sharp slow-down was
noted, particularly in the Kitimat
area where a strike almost paralysed
the community for about 3V2 months,
causing considerable hardship on both
sides. Strikes and lockouts were
threatened in the forest industry but,
fortunately, never materialized. Hardship was felt by many families because
of poor market conditions more than
the labour dispute. The mining development in the eastern part of the
region as well as the far north continued at an extremely high rate, considerably helping the economy of
those areas. Development continued
at a high rate with the Armed Forces base at Masset (an area which has always
been noted for being more or less depressed). Fortunately, the northern part of
British Columbia did not experience the high fire hazard experienced in the other
parts of the Province; therefore, the woods divisions of the pulp-mills were able to
keep the mills supplied and continued in production. A major blow to the fishing
industry in the Prince Rupert area was experienced in the early winter when a
large fish plant was destroyed in one of the largest fires in Prince Rupert's waterfront
history. Although plans are under way to replace this fish plant, so far no major
work has been started. It is hoped that this will get under way some time this year.
From a population point of view, the area continues to grow rapidly. This
has been expressly noted in the Terrace and Stewart areas and, to some degree, in
Kitimat and Smithers. This, of course, is not without resulting problems such as
inadequate and sometimes complete lack of housing, transient families and single
men, and marital problems. Lack of road access to areas such as Stewart and Alice
Arm compound these problems. It is anticipated that a road link will join the
Terrace area to Stewart in the very near future. In the meantime, Prince Rupert
remains the major link to the Stewart area by sea and air.
As with the rest of the Province and country, case loads rose rapidly and
constantly throughout the past year. These reflected the economy of the area as
well as the general unrest that goes with labour disputes, and is not only reflected
in the Social Allowance categories but also in the child welfare and family service.
Juvenile deliquency also increased to a high degree. In the Prince Rupert area, a
poor fishing year plus a strike at Columbia Cellulose left a number of possible
employable people without work, which resulted in a decline of the economy during
the ensuing winter months.   Terrace, naturally affected by the strike in the pulp-
 N 88
Just a corner of the property,
showing barns.
mill, suffered slow-downs in its wood production. Kitimat, as has already been stated,
found itself in an economic slump because
I of the prolonged strike at the main industry.
j The areas not severely affected were the
Burns Lake and Smithers areas, where exploration for mining was their principal
economic development. In the northern
areas, where economy is dependent on a
good productive season during the late
spring through summer to early fall, the effects are felt very severely during the winter,
should this not be productive. Because of
the unsettled work situation in the area, transiency was not a problem, contrary to
previous years, even though the general case load increased very sharply. The
major increase during the last year was once again in the Social Allowance category.
Because of the heavy demands on staff, there was also another increase in the child
welfare case load because of the resulting concentration on meeting the financial
need of the client rather than the family need.
Child welfare resources continued to
operate at full capacity. Two day-care
centres are presently operating in Prince
Rupert plus one in Terrace. There is a
further day-care centre operating in
Smithers yith the hope that a further one
will develop because of the need for such
an operation. The Hazelton Children's
Home has been operating for the past
year with a capacity of 90 to 100 per cent,
which indicates a need for increased facility in that area. Plans are at present
under way for the construction of a newer
and bigger residence which will accommodate the infants requiring the services as provided by this resource. Staff problems still continue in our two group homes in Prince Rupert. Both McCarthy House
and Applewaite Hall have experienced a change in foster parents again this year.
The result is a disruption of service to these boys and girls, which is unfortunate
because of their need for continuing relationship with an adult.
There has also been an increase in the services to the aged. A second senior
citizens' housing development was built in the Prince Rupert area as well as a low-
rental housing unit. This has considerably eased the problems faced by the older
person, particularly the single older person, in finding accommodation in accordance
with his income. The Homemaker Services has now lain the groundwork in making
plans for a Meals on Wheels programme to serve these units. It is hoped that this
will be established some time in the forthcoming year.
Another feature of extreme value to the northern area is the establishment of
a second Miracle Valley in the Kispiox area. This is situated in an extremely rural
area on a ranch-style basis, which will be of therapeutic value to the alcoholic. It
will draw people from the areas from Prince George right through to Prince Rupert.
At the present time there are six men in residence working on completion of the
Smithers Day Care Centre for severely
underprivileged children.
N 89
establishment.   It is hoped that they will be able to open this facility by September
Because of the heavy demands placed on staff during the past year, work
with the municipalities and other agencies involved in service to people has been
intensified. The placement of social workers in Prince Rupert and Terrace with
the Department of Indian Affairs has served to better the service to the Indian
population, which is extremely heavy in this area. Co-operation with the Courts
and their Provincial agencies continues to remain at a high level, and increases
during the past year in their services have assisted our staff in providing the service
that we try to maintain.
Workshop-type therapy session.
 N 90
region 8 reports...
R. E. PHILLIPS, Regional Director
j-. ""-•-..,. 1970/71 was another busy year in
Region 8, what with economic expansion, opening of new offices, regional
boundary changes, and planning for
development of new resources and
programmes. In December 1970, R.
K. Butler, Regional Director, transferred to Prince George to take over
Region 5. In preparation of this annual report, I am indebted to Mr.
Butler for keeping a comprehensive
ongoing record of significant events
and developments in the region.
All staff experienced a much
heavier work load as a result of high
unemployment in the region over the
winter months, coupled with a shortage of two staff persons in Dawson
Creek. The firm trend toward economic expansion, primarily in the
northern part of the region, continued over the year. With the high rate of national
unemployment, people flooded into the northern areas looking for work. Employables receiving assistance in the region increased 19 per cent over all. However,
Fort St. John-Fort Nelson employables increased 76 per cent with a 450-per-cent
increase in single employables. Present trends indicate a need for additional social
work and clerical staff in Fort Nelson and Fort St. John in the next fiscal year.
The Fort Nelson office was officially opened July 1, 1970, with W. E. McKay
moving his headquarters from Fort St. John to Fort Nelson in order to better serve
the vast Alaska Highway area. The delivery of services was further improved with
the addition of a half-time clerical person on December 1, 1970.
Isolation, severe climatic conditions, and the exceptionally high costs of goods
and services made administration of the social assistance programme within limits
of our policies during the period of great influxes of employables most difficult,
particularly in the Fort Nelson area. Fort Nelson is 250 miles from the nearest
centre to the south, and during the very cold winter months of this year there was
a severe housing shortage which added to the stresses on already dislocated families
who had trekked north in search of employment.
In sharp contrast to the increases in services to employables north of the
Peace River in 1970/71, the economic situation in the Dawson Creek area appears
to have become relatively stable. An indication of this is a 30-per-cent decrease in
employables over the year. A major factor here was the opening in May 1970 of
the Unemployment Assistance Office, with Mrs. V. E. Goodrich being appointed as
Senior Social Worker in charge of two case aides. In January 1971 Elmer Devore
was appointed Regional Director of the Provincial Alliance of Businessmen in
Dawson Creek, providing a full complement of services in the Unemployment Assistance Office and the region generally.   The objectives of this new office are
several. Services provided in this office are physically and in terms of programme
fully integrated with the services provided by PAB. The office serves as the intake
and referral centre for all social assistance services in the entire South Peace area.
This new programme has proved to be most effective, with improved initial assessment of need and efficient referral to employment. Staff are better able to appraise
clients' resources and help them seek alternatives to social assistance wherever possible. Certainly, the reduction in numbers of employables in the South Peace can
be at least partially explained by the success of this integrated programme.
This year some new procedures were implemented in the region in an effort
to prevent and detect fraudulent Social Allowance claims. Close liaison has been
maintained with the Welfare Committees of Municipal Councils in both Dawson
Creek and Fort St. John. These committees co-operated fully with us in contacting,
all employers within the respective municipalities to obtain lists of employees on
the payrolls to be compared with names of Social Assistance recipients. Such procedures usually turn up some fraudulent cases; however, the incidence of fraud in
our Social Allowance case loads has remained close to 1 per cent of our total social
assistance case load.
A significant development occurred in July when Dawson Creek office staff
moved into the new district office premises located centrally in the city. These are
excellent offices with adequate space to meet present demands, and a generally
pleasant decor. This has provided a great boost to staff morale and has improved
service delivery.
|,__________________g___w ■_■ __■■______      ^s we^' an °ffice was opened in Chetwynd. At
•  this time, this office is used part time only by a
A.-IJ I  social worker and a case aide travelling regularly
I from headquarters in Dawson Creek. However,
I the case load in Chetwynd is such that a full-time
IN office with resident social worker and case aide
j muse be opened in the near future. Chetwynd
• will likely boom in a short time with projected
- development of large coal prospects discovered in
* the surrounding area.
Regional boundaries changed, too, with the transfer of two remote communities to Region 7 in June 1970. These were Telegraph Creek, just below the
Grand Canyon of the Stikine River, and Eddontenajon, a community south of the
Stikine River on the Stewart-Cassiar Road. With eventual completion of the
Stewart-Cassiar Road, this wilderness tract would likely be serviced from Stewart,
and perhaps eventually by road from Hazelton or Terrace.
There have been other programme-related events over the year. The excellent
Extension of Opportunities Programme was expanded considerably. Notably,
clients are now augmenting clerical staff in both the Dawson Creek and Fort St.
John offices. In Chetwynd, an Extension of Opportunities person does all reception
work for this part-time office. In addition, a number of Social Allowance recipients
are being trained as teacher aides and pre-school assistants under this programme.
There has been a significant number of clients going to full-time employment directly
from participation in the Extension of Opportunities Programme.
Some changes occurred in our regional child welfare programme. In July 1970
a subsidized receiving home for adolescents was opened on a farm just north of
Fort St. John. This home has been operating to full capacity since its opening, and
is providing a much-needed resource for the region. In October, new houseparents
moved into the Group Home in Dawson Creek.  This couple will be operating the
 N 92
Group Home on a full-time basis. The family group-home programme for boys,
which is also staffed with full-time houseparents, continued successful operation in
the Fort St. John Rotary Group Home.
Group-work services have been introduced
in the adoption and fostering programmes in
the Dawson Creek District. These new services have both supplemented and extended
casework services.
In February 1971, Orla Petersen, of Child
Welfare Division, visited the region to assist
us in the changeover to centralized data processing in the child welfare programme.
Surprisingly, over the fiscal year there was no net gain in number of children
in care in the region.   That this occurred during a period of high unemployment
and a staff shortage is a tribute to staff skills and successful implementation of
preventive programmes.
The Peace River Block is now the only area in British Columbia without
regional mental health services. In February 1970, North and South Peace Interdepartmental Committees and concerned members of the medical profession and
hospital board members met to determine the need for regional mental health
services, and to plan an approach to a means of obtaining services. That same
month, representatives from the British Columbia Psychiatric Association heard
briefs from the committees in Fort St. John and Dawson Creek, with the result
that an interim arrangement for servicing the area was made. Two different psychiatrists were to come to each of the two communities two days per month on
alternating months. During the year that this arrangement has been in effect,
the visiting psychiatrists have provided a most valuable assessment and educational
service to many individuals and agencies in the communities concerned. Unfortunately, the arrangement has not continued past the first year.
A direct result of this activity in the mental health field was the formation of
Canadian Mental Health Association branches in both Dawson Creek and Fort
St. John in October 1970. George Kenwood, Executive Director of the Canadian
Mental Health Association, spent considerable time in the Peace country to assist
in branch formation, goal-setting, and membership recruitment. The major and
immediate goal of these two new branches of Canadian Mental Health Association
is to work toward establishment of the much-needed mental health centre to serve
the Peace River-Liard District.
The Fort St. John Association for the Mentally Retarded opened the "North-
side School" in June. This school for the retarded will provide specialized instruction for up to 25 children.
The newly formed Youth Resources Board
has been active over the year in direct service
to youth, as well as in examining the need for
such community-based programmes as day care,
boarding-homes, financial assistance to students, and Big Brothers.
Services to senior citizens in Region 8 received attention, with the visit of Mrs. Isabel
Dawson, Minister Without Portfolio, in September. Plans were proposed by the
local Rotary Club for conversion of a former office building in Dawson Creek into
a boarding-home for elderly couples or single individuals.   This northernmost re-
N 93
gion of the Province has long been without boarding- or nursing-home facilities for
senior citizens. Completion of this project will be an important step in development
of such resources.
The Moberly Lake Youth Camp, under the auspices of the Roman Catholic
Church, again operated a summer camp, with many children of Social Allowance
recipients participating. An extension of this successful programme is planned for
next year. More sessions for children of Social Allowance families will be scheduled, as well as an interesting "family retreat" programme, a two-week camping
session for families in receipt of Social Allowance.
Another interesting project in the beginning stages in the region is a housing-
improvement programme in Chetwynd. This is a joint venture between the local
Metis Association and the Chetwynd Village Council, with involvement of Central
Mortgage and Housing Corporation, Canada Manpower, the Department of Rehabilitation and Social Improvement, and local Adult Education personnel. The
objectives of the project are twofold. The first goal is over-all improvement of
housing for local Metis residents. Second, and perhaps of more social importance,
is the planned participation of the Metis people themselves in building their own
homes and in improving their own standard of living. Another anticipated benefit
would be eventual employment in the building and construction industry for many
participants as a result of skills learned
during the project. In the picture a
clearing crew is starting work on preparing the area where new homes will
eventually be built.
This has been an exciting year, with
promise of new developments in Departmental programmes as well as community resources. Rapid social change leads
to rapid change in our policies, procedures, and programmes, with attendant difficulties for staff in adapting to and simply keeping abreast qf changes. All staff in
Region 8 have met the demands of change with dedication and loyalty. Our communities are to be commended, too, for their interest in our programmes and cooperation in resource development.
 N 94
They are encouraged to participate in daily
activities such as the laundry.
Washing windows
. . . and gardening.
 .. .1,.' '..
(R.S.B.C. 1960, Chap. Ill)
This Act establishes the Department of Rehabilitation and Social Improvement
as having jurisdiction of all matters relating to social and public welfare and social
(R.S.B.C. 1960, Chap. 360, as Amended)
The purpose of this Act and its regulations is to provide financial assistance
and other services that are essential for a reasonably normal and healthy existence
to individuals and families who are unable to maintain themselves by their own
(R.S.B.C. 1960, Chap. 303, as Amended)
The purpose of this Act is to provide protection and care for children who
are neglected, abused, abandoned, or without proper supervision or guardianship.
(R.S.B.C. 1960, Chap. 52, as Amended)
This Act is to ensure that the interests of the mother and her child born out of
wedlock are protected.
(R.S.B.C. 1960, Chap. 4, as Amended)
The purpose of this Act is to provide the same rights and privileges for adopted
children as those of children born to both parents in a family.
(R.S.B.C. 1960, Chap. 270)
The purpose of this Act is to provide financial assistance to persons between
65 and 68 years of age who have limited assets or income.
(R.S.B.C. 1960, Chap. 113, as Amended)
This Act provides financial assistance to persons over 18 years of age who are
totally and permanently disabled and who have limited assets or income.
(R.S.B.C. 1960, Chap. 29, as Amended)
This Act provides financial assistance to blind persons over 18 years of age and
who have limited assets or income.
* Replaced by Federal Old-age Security and Guaranteed Income Supplement Programmes, effective January 1, 1970; certain cases still active, however.
 N 96
(1969, Chap. 29)
The purpose of this Act is to provide care for persons who are unable to
maintain themselves by their own efforts.
N 97
A Statistical Report of the Department of Rehabilitation and Social
Improvement activities for the fiscal year 1970/71, to compare with activities
reported in previous Annual Reports, is available on request from Division
of Office Administration and Public Information, Department of Rehabilitation and Social Improvement, Parliament Buildings, Victoria.
Table 1—Comparison of Number of Cases by Category of Service
in the Province as of March 31, 1970 and 1971
Case at March 31—
Minus or
Plus Change
Minus or
Per Cent
Social Allowance—
+ 8,466
+ 1,336
+ 148
+ 33.4
+ 17.2
+ 11.7
+ 14,476
Blind Persons' Allowance —    	
— 1,330
+ 102
— 171
— 154
Child in adoption home _	
+ 1.9
— 16.2
+ 10.3
Health and institutional service	
+ 13,314
+ 14.1
 N 98
Table 2—Number of Cases Receiving Service in the Province by
Category of Service During the Year 1970/71
Cases Open
First of
Cases Open
End of
Family Service	
Social Allowance—
Single person.	
Two-parent family..
One-parent family-
Child with relative _
Totals, Social Allowance-
Blind Persons' Allowance —	
Disabled Persons' Allowance	
Old Age Security Supplementary Social
Adoption home pending 	
Adoption home approved  	
Child in adoption home	
Foster home pending 	
Foster home approved  	
Child-in-care     —	
Unmarried parent -	
Welfare institution _	
Health and institutional service_
49,525  | 135,085
Cases served during year is total open first of year plus cases opened during year.
N 99
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 n 100 rehabilitation and social improvement
Table 4—Proportion of Total Gross Welfare Expenditure
Per Cent
Per Cent
Administration (includes Minister's Office and part of Accounting Division)  _    	
Field Service 	
Provincial Alliance of Businessmen.— _	
Maintenance of dependent children (includes New Denver
Youth Centre)
Medical services, drugs, etc _ _ _	
Social Allowances and burial of indigents _ 	
Allowances for aged and handicapped (Blind and Disabled
Persons' Allowance and Supplementary Social Allowance)  _ _	
Grants   in   aid   of  construction   of  homes   and   recreation
centres for elderly citizens 	
i Amount includes $240,222 incorrectly charged to the medical services and burial of indigents charges of
Printed by K. M. MacDonald, Printer to the Queen's Most Excellent Majesty
in right of the Province of British Columbia.


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