Ministry of Consumer and Corporate Affairs Annual Report for the year ending March 31,1981 Province of British Columbia Ministry of Consumer and Corporate Affairs TABLE OF CONTENTS Introduction Legislation 4 The Year in Review Liquor Liquor Control and Licensing Brancffl Liquor Distribution Branch 23 Consumer Affairs Operations Branch 9 Investigation Branch 10 ; ^Consumer Credit and Debtor Assistance Branch 11 Information and Eoucation Branch Boards and Commissions Corporate and Financial Services Commission 26 Auditor Certification Board 26 Travel Assurance Board 26 12 Corporate Affairs Corporate and Central Registry Office 14 Superintendent of Brokers, Insurance and Real Estate 15 Superintendent of Credit Unions, Co-operatives and Trust Companies 16 Support Services Finance and Administration Branch! Policy, Legislation and Program Planning Branch 30 Legal Services Branch 30 Rent Rentalsman 19 M nistry of Consumer and Corporate Affairs Senior Staff As At February 1,1982 Peter S. Hyndman Real Estate and Insurance R.L. Bullock ! Mister M.A. (Jill) Bodkin Deputy Superintendent of Brokers E.T. Jewitt i e Director of Finance iMBistration W.G. Stewart Deputy Superintendent of Real Estate and Insurance T.D. Hammill 1 of Operational vacant Director, Filings E.E. Affleck it 1 of Finance W. MacMunn Director, Investigations and Inspections vacant lorcersonnel F.E. Fagan Superintendent of Credit Unions, 1 Legal Services Go-operatives and Trust t J.D. Edgar Companies J.H. Thomas 1 Policy, Legislation Deputy Superintendent R.C.I. Beattie hgram Planning J.C. Lovelace Acting Registrar of tof Information Companies L.G. Huck ijcation J.D. Usher Deputy Registrar L.G. Huck a nan Liquor Control and nan J.D. Patterson Licensing Branch tlentalsman C.R. Green General Manager R.A. Gould tlentalsman P.B. Smith Director of Licensing D.E.Andersen Ii Research and Director of Enforcement D.D. Cliffe IS P.J. Larmour Director of Policy, Research c, Rent Review K. Hancock and Administration K.G. Stewart tl Manager D.A. Tant Chief Inspector R.E.G. Smith if., Victoria Operations F. Fenn Liquor Distribution Branch |i Sandards and Review L.R. Tubman General Manager R.A. Wallace iter Affairs Program Director, Finance L.N. Dyer uir Affairs Director, Management Services R.L. Simpson sit Deputy Minister S.G. Goodings Director, Purchasing K.D. Brownlow tcif Investigations M. Hanson Director, Store Operations CE. Ruddick tttf Consumer Credit Director, Distribution vacant Elton Assistance H.F. Atkinson Rector of Security Manager J.R. Bowcott irnns B.W. McCulloch Chief Auditor D.K.Chung ote Affairs Program Communications Manager CJ. Courtenay l| Affairs, Acting Manager, Employee Relations K.L. Leigh is it Deputy Minister M.A. Jorre de St. Jorre Manager, Recruitment vacant ri indent of Brokers, 1 THE HONOURABLE PETER S. HYNDMAN To the Honourable Henry P. Bell-Irving, D.S.O., O.B.E., E.D., Ueutenant-Governor of the Province of British Columbia May It Please Your Honour: I have the honour, Sir, to submit respectfully the Annual Report of the Ministry of Consumer and Corporate Affairs Act for the Year ended March 31, 1981. r\JU& -«-^djS "toOt^fl^ Pefer S. Hyndman Minister of Consumer and Corporate Affairs The Honourable Peter S. Hyndman Minister of Consumer and Corporate Affairs Parliament Buidings t^Por/a, B.C. Sir: I have the honour to submit for your consideration the Annual Report of the Ministry of Consumer and Corporate Affairs under the Ministry of Consumer and Corporate Affairs Act for the year ended March 31, 1981. yu^jiiw Jill Bodkin Deputy Minister Ministry of Consumer and Corporate Affairs Province of British Columbia Ministry of Consumer and Corporate Affairs LEGISLATION ASSIGNED TO CONSUMER AND CORPORATE AFFAIRS CONSUMER AFFAIRS Bankruptcy Act (Federal - Part X only) Blind Persons Rights Act Builders Lien Act Cemetery Act Cemetery Company Act Cemetery (Municipal) Act Consumer Protection Act, 1967 Consumer Protection Act Credit Reporting Act Cremation Act Debt Collection Act Debtor Assistance Act Motor Dealer Act Pawnbrokers Act Pyramid Distribution Act Repairers Lien Act Sale of Goods on Closing Out Act Trade Practice Act Trading Stamp Act Travel Agents Act CORPORATE AFFAIRS Book Accounts Assignment Act Chattel Mortgage Act Commodity Contract Act Company Act Company Clauses Act Condominium Act Cooperative Association Act Creditor Assistance Act Credit Union Act Funeral Plan Act Insurance Act Insurance (Marine) Act Investment Contract Act Mortgage Brokers Act Mutual Fire Insurance Companies Act I (not consolidated) Partnership Act Real Estate Act Sale of Goods Act Sale of Goods in Bulk Act Sale of Goods on Condition Act Sale of Goods on Consignment Act Savings and Loan Associations Act (not consolidated) Securities (Forged Transfer) Act Securities Act (excluding Section 140JB Society Act Trust Company Act Vancouver Stock Exchange Act LIQUOR CONTROL AND LICENSING! BRANCH Liquor Control and Licensing Act LIQUOR DISTRIBUTION BRANCH I Liquor Distribution Act RENTALSMAN Residential Tenancy Act Commercial Tenancy Act Rent Distress Act OTHER Ministry of Consumer and Corporate Affa Warehouse Lien Act Warehouse Receipt Act Woodworker Lien Act f!" E YEAR IN REVIEW 1981 IB I; % tfifl jj¥|-, a§ m i:he year, a number of important legislative Siments were introduced and initiatives |> maintain a fair balance in the solace. Ntor Dealer Act was amended to establish the requirement that motor dealers post a all vehicles offered for sale, to enable iters to shop around. ei n amendment to the Trade Practice Act, Wis were authorized to order payment of J 000 to consumers following conviction of Pisr. Off ^V'jissS JLI The courts were also given authority to decide whether a supplier has violated the legislation by exceeding a prior estimate when billing consumers. "Shop Hop," a board game developed the previous year for elementary school youngsters, was introduced in the school system and was received enthusiastically, as was "IOU," a four-part video tape presentation about money management and credit. A budgeting guide, "8-Ball," was produced and widely distributed. The booklet includes a strategy for money management, a financial skill test and detailed budget charts to summarize the participant's financial picture. In its day-to-day operations, the Consumer Affairs Program continued to help consumers with their marketplace problems. Consumer Centre staff answered more than 118,000 inquiries and mediated 6,876 cases where consumers and suppliers had not been able to resolve their differences. Ministry debt counsellors were instrumental in helping over 4,171 British Columbians with their debt and money management problems. Financial assistance to 14 community consumer groups in areas not easily served by Ministry offices enabled these groups to help thousands of consumers with their consumer and debt difficulties. In corporate affairs, the CreditPpipn Act was amended to improve the finaneiafstability and accountability of credit unions. Under the amendments, financial reserve level requirements for credit unions were increased from 21/4 per cent to the pre-1975 level of 5 per cent. A provision was introduced to provide for the government appointment of an administrator if a central credit union is found to be engaging in unsound practices. In addition, a uniform standard of auditing and accounting practices for credit unions was introduced. Later in the year, amendments to the Act were introduced to encourage a more active ownership of credit unions by their members. The amendments, requested by the credit union movement, provide for the introduction of equity shares as a stable source of capital. All amendments to the Credit Union Act were designed to expand these institutions' investment powers, facilitating competition with banks and other financial houses. A report was released dealing with share trading activities surrounding the take over of Kaiser Resources Limited by the British Columbia Resources Investment Company. ThejB investigation, carried out by securities law; Leon Getz, concluded that there were no violations of B.C. legislation. Other amendments to the legislation were introduced to assist the public, the legal profession and the Ministry itself in comfflI with the Company Act. During the year, 21,380 companies were incorporated, reflecting confidence in the provincial economy and growth in businsl |a3tjwty. The total, an all time record, wast 3,764 over 1979. In response to the province's extremely tit rental market, rent review provisions wSjl retroactively extended. Under these proviI tenants in units renting for $700 per mdffll may appeal what they consider to be excsi rent increases. Under another amendmer landlords and tenants were authorized to claims up to $2,000 with the Rentalsman. j The annual rent increase limit for contMl suites was raised from 7 per cent to 10 pel reflecting the inflation rate and the governs commitment to gradually phase out rente! in order to encourage construction of new J Interest paid to tenants on their security! was increased from 8 per cent to 12 perca improve incentive for landlords to upgrad buildings, renovation rent increases were* from 12 per cent to 18 per cent of the cos's improvement. Owners of mobile home parks were proh a from unreasonably restricting a tenant win wishes to sell his or her mobile home witl tj park. During the year the Rent Review Commit)! was merged with the Office of the Rental H In Liquor Control and Licensing, several $& were made to better suit the public need I convenience. One of the more controverll matters concerned liquor licences for sp<ii stadiums. The Regulations were changeM allow consumption of beer and B.C. o@eH :lor areas. This occurred first at Nat Bailey I ii in Vancouver and, subsequently, in Sums throughout the Province. Reports |||y the Branch indicated that this change t about a substantial reduction in drinking ins at sports events in these stadiums. I r important change introduced the II of designated resort areas whereby :;hments in those locations could qualify day openings. Furthermore, Regulations aspect to the operation of restaurant holding /ere clarified and provisions adopted iy restaurant owners could make greater lolding areas on their premisesp£ [me year, it was announced that the would no longer regulate the price of beer bed establishments. Another change 13d all licensees to special order products Bilable in liquor stores thereby increasing Ije of alcohol beverages for their ssrs. I distribution, the ministry opened the i! iquor store in the province — a 22,000 rfoot specialty outlet at 39th and Cambie in :iver. The store features many innovative ;<ng and display techniques, and offers the lie of products, plus some exclusive to the sre. The Liquor Distribution Branch's Distribution Centre in Vancouver shipped 7.9 million cases to liquor stores during the year. An additional 1.4 million cases of imported beer were handled through a separate distribution system during the two-month labour dispute at B.C. breweries. Plans are underway for a second distribution centre, scheduled to open in Kamloops in the Fall of 1981. Net income from the sale of liquor for the year was $280,410,866.00. Appointments: On January 6,1981, the Honourable Peter S. Hyndman was appointed Minister of Consumer and Corporate Affairs. Other appointments during the year included: E.T. Cantell, Q.C., Acting Deputy Minister; Stewart Goodings, Assistant Deputy Minister, Consumer Affairs; Allan Gould, General Manager, Liquor Control and Licensing; William H. Rourke, Registrar of Travel Services. Vic Woodland, General Manager of Liquor Control and Licensing since 1975, retired in March, 1981. »NSUMER AFFAIRS ^^^e rat ions MpMaic ement .^^^^terrier Credit and Debtor Assistance fMr^l^rtion and Information Iations branch HHPTION aerations Branch mediates consumer if ints and regulates several spefflc||| Res. a loops, Prince George, Vancouver and IBransumer workers in Consumer Centres io complaints and inquiries received from j lie. In cases where the consumer has tried llilfully to seek satisfaction from a Ir or trader, Ministry staff will attempt to I the dispute. Most consumers are given libout their particular problems and deal II matter themselves. I^irarof Motor Dealers is responsible for Iffijstration of the Motor Dealer Act. This pises motor dealers and requires them to t irtain standards and to disclose bed information to consumers, pnee with the Act is monitored by the sir and three inspectors, based in per and Kamloops. Fgistrar of Travel Services is responsible kidministration of the Travel Agents Act. liters travel agents in British Columbia, kiitors the activities of registered travel ho ensure their compliance with travel ton. In addition the Act provides for y sation for travel services paid for but not ed. Bneteries division is responsible for the rtration of the Cemetery Act, the Municipal Sry Act, the Cemetery Companies Act and ^nation Act in British Columbia. In addition Krapns of all cemeteries, mausolea, niria, crematoria in the PrqjSTnce of British i a, the Division audits the care funds for M"iercial and municipal cemeteries, as well Bnber of smaller cemeteries, mausolea 1 mbariathat have established care funds. Bsion investigates all consumer Jl its forwarded to it pertaining to the ly ana funeral industries. illations Branch administers the Blind I Rights Act, which protects the rights of blind people accompanied by registered guide dogs. This program is administered in close cooperation with the Canadian Nationalijnstitute for the Blind. ACTIVITIES 1980/81 • In 1980/81 Consumer Centres received more than 107,000 phone inquiries, and were visited by more than 11,600 people. There were 6,876 consumer complaints that required detailed inquiries and mediation. Ministry staff assisted consumers in recovering $714,654.39 in rebates for goods or services that were unsatisfactory. At year end, there were 1,725 registered motor dealers in British Columbia. The Registrar of Motor Dealers conducted 14 hearings during 1980/81, resulting in the cancellation of 9 registrations, the rejection of three applications, and the issuance of one registration subject to conditions. • There were 667 registered travel agents and wholesalers in B.C. as of March 31,1981. During the year, 30 claims resulted in payment of approximately $60,895 under the Travel Assurance Fund, from which consumers are reimbursed for prepaid travel services they fail to receive. The fund held $545,950.10 at year end. • During the year 12 registrants went out of business either through bankruptcy, a voluntary surrender of their registration, or a revocation of their licence by the Registrar. • The Motor Dealer Act was amended to establish clearly the requirement that motor dealers post a price on all vehicles offered for sale. • Under an amendment to the Trade Practice Act, the courts were authorized to order payment of up to $2,000.00 to consumers following conviction of a supplier. • The courts were authorized to decide whether a supplier has violated the legislation by exceeding a prior estimate when billing consumers. • A B.C. travel wholesaler, Tripmakers International, ceased operations but consumer loss was negligible. Approximately one hundred consumers were given the option to transfer to other tours or accept a full refund. • Cemetery Statistics: Inspections of cemeteries, mausolea, columbaria and crematoria 167 Audits/Passing of Perpetual Care •-Funds 43 Cemetery, mausolea, columbaria, crematoria bylaw amendments and rules approved 63 Cemetery, mausolea, columbaria, crematoria rate approvals 52 Cemetery trustees appointed 2 Provincial Cemetery Board appointments 9 Cemetery Closures 3 Cemetery, mausoleum, columbarium, burial areas approved 7 Certificates of Public Interest for the establishment of cemeteries issued 1 Certificates of Public Interest for the establishment of mausolea issued 2 • During February of 1981, the Ministry contracted the Reverend Nunzio J. Defoe as a consultant in the drafting of the new Cemetery, Cremation and Funeral Services Act and Regulations. INVESTIGATION BRANCH DESCRIPTION The Investigation Branch takes formalH enforcement proceedings (civil or "quasi-criminal") when consumer laws suil the Trade Practice Act or the ConsumejBI Protection Act have been violated. Under 11 Trade Practice Act, the Director of Tradall Practices is empowered to substitute raBI a consumer or consumers in situations ral principle of law requires clarification in the I interest. Investigators are located in each of the Mill Consumer Centres (Victoria, Vancouver, ll George and Kamloops). ACTIVITIES 1980/81 • A Company in the travel field agreed to t $200 each to consumers who complain I about an unsatisfactory cruise. • Two consumers received settlements iij connection with the premature rusting cj vehicles. • An investigation into the operation of ai studio produced partial repayment tofil consumers. • A supplier received a term of imprisonnil unnecessary repairs carried out to the In of elderly widows. • The following enforcement activitiesg(l completed during the 1980/81 fiscal ye:ij Prosecutions1 Substitute Action and Defences Assurance of Voluntary Compliance Declarations/Injunctions Application for Receiver (There were 15 enforcement proceeding!?! underway at year end.) 11ncludes prosecutions taken under otlien provincial statutes administered by the ctm program. klUMER CREDIT AND DEBTOR i'TANCE BRANCH (IPTION tisumer Credit and Debtor Assistance fhas two distinct programs. The first is > ible for the administration of credit ig, debt collection and consumer laMegislation touching on consumer t he second is responsible for delivering a lalve and remedial debt counselling p These programs educate and inform uers as well as the credit industry. priES 1980/81 ler Credit Program: pte Credit and Debt Law Guide 1980. ihleted a minor study on credit cnination and women, to be drafted for fflBi in the fall of 1981. [nued participation in a federal/provincial brce on consumer credit. The task force |se is to influence Bank Act Regulations di seek consistency of credit regulation in IsEces in Canada. Eated draft regulations for the Consumer hion Act. (iissistance Program: ii3d an evaluation of the Debtor sance Program. r>.sed funds handled — approximately ))00 or 35 per cent increase. j sed ongoing caseload — approximately ) 14 percent increase. nleted user specifications, developed hire and chose hardware for the cated needs of the Debtor Assistance >cim over the next 5 years. }'■ a decentralization process that will Sdebt counsel ling services out to the nunities and to the consumers who most Soreventative and remedial services. *>ped a campaign around our new "8 Budgeting pamphlet. Statistics Debtor Assistance: (a) Total counselling sessions' 4,004 (b) Orderly Payment of Debt2 orders granted by the Branch 473 (c) Orderly Payment of Debt orders Paid in full, settled or defaulted 277 (d) Net increase in caseload 196 (e) Total ongoing caseload March31,1981 1,499 (i) Orderly Payment of Debts 1,142 (ii) Debtor Assistance Pool Plan3 80 (f) Funds receipted Orderly Payment of Debts Program $1,993,615.13 Funds receipted Debtor Assistance Program $ 712,240.62 Total funds receipted $2,705,855.75* (g) Funds disbursed to credit grantors Orderly Payment of Debts .... $1,865,039.90 Debtor Assistance Pool Plan $ 615,525.97 Total funds disbursed $2,480,565.87* (h) Settlements, funds saved by negotiating settlements for debtors $ 228,526.05 Debt Collection: (a) Number of licences issued to collection agencies for calendar year end 1980 142 (b) Number of licences issued to collectors for calendar year end 1980 516 (c) Number of licences issued to agencies under Credit Reporting Act 40 (d) Number of written complaints handled (April, 1980-March31, 1981) 156 (e) Number of telephone complaints/ enquiries 1,007 (f) Number of prosecutions underway nil 1 Includes 2,696 new clients and 1,298 updates. 2 The "Orderly Payment of Debt" provision of the federal Bankruptcy Act provides that a court order may be issued, binding the debtor and creditor to a realistic plan of repayment. 3 The "Debtor Assistance Pool Plan" is a voluntary method of repayment acceptable to both debtor and creditor. It may be administered by either the Consumer Credit and Debtor Assistance Branch, or by the debtor. * The discrepancy between funds receipted and disbursed is due to the fact that funds are held in trust until authorized for payment. INFORMATION AND EDUCATION BRANCH DESCRIPTION The branch is responsible for explaining laws and policy, and providing advice to the public by means of speaking engagements, news releases, enforcement reports, radio and television appearances, and newspaper interviews. Information officers also look after advertising and general public relations programs for the Ministry as a whole. Resource centres, located in the Ministry's storefront offices, provide books, magazines, clipping files, and consumer product reports, to help consumers make more informed decisions in the marketplace. Also consumer education programs are designed to assist teachers in classrooms across the province. The Trade Liaison Division keeps the business community up-to-date with guidelines and bulletins on consumer legislation. A special Trade Liaison team monitors newspaper, radio and television advertising; questionable ads are followed up by telephone and letters. ACTIVITIES 1980/81 • The following publications were printed and distributed: 1. Organizing a Co-op in British Columbia 2. 8-Ball, A Game of Money Management 3. You and Your Marketplace Ministrl 4. B.C. Trade Practice Act 5. Exploring Stores 6. I.O.U. A Teacher's Guide 7. Shop Hop 8. Consumer Credit and Debt Law, 19i 9. Consumer Assistance Directory, 19 10. 1979 Annual Report 11. Legal and Financial Managements Own Life, Prime Time, 1980 12. An update on Chimneys, Air-tighta Fireplace Inserts and Glass Doors "Shop Hop" and "I.O.U.," two educator projects developed in 1979/80 to markt International Year of the Child, were introduced into the school system. 1 Two Enforcement Reports (#23 and #2 were issued. Rick Stevens was appointed Chief of Information Services. Twenty speeches for the Minister, Depu Minister, and other senior officials were prepared. Thirty news releases were issued. I Nineteen Consumer Action columns we prepared and distributed to weekly ■ newspapers. Three slide/tape audiovisual presentat were completed: "So You're Looking fo Car?;" "Inside the Companies Office* Practice Act." Two Trade Bulletins were produced am distributed: "Use of the Word FREEiffi Advertising;" "Repossession ProceeaH lEjstribution statistics were as follows: Letters/Requests/Bulk Mailings 11 Acts I Brochures M\ Education Materials .91 Advertising Guidelines Ml Motor Dealer Guidelines 91 Special Kits SI Teacher's Kits | Trade Liaison Kits Certificate ©dfp® miE ^ff^ofis ^©DiJopgiOTiS©® ©ffflj©© sumdl ©©ffBGouD ^©(p®^ O S(Lop©(rSDi]t]©(nidl@[n)ii ®t? dtofcdtf®, Bmft i©tM@ §m& Omisyiffiini©© %^^px^iniQ©(rDdl©lM ®ff ^pdM (UJ(n)[J®[n)©5 CORPORATE AND CENTRAL REGISTRY OFFICE DESCRIPTION The Registrar-General/Registrar of Companies is responsible for the administration of all matters relating to the filing of corporate documents under the B.C. Company Act, Society Act and other related statutes. He is also responsible for all encumbrances filed in the Central Registry. The office maintains complete corporate files on all B.C. companies, extra-provincial companies, co-operatives, societies, partnerships and trust companies. It also maintains specialized files on library commissions, cemeteries, railroads and savings and loan associations. ACTIVITIES 1980/81 • The recently installed online computer system is operating efficiently. Conversion of the 200,000 existing files progressed on schedule. • There was a general increase of 25 per cent over last year in new incorporations together with a revenue increase of 38 per cent. • At March 31,1981, there were approximately 2,150,000 encumbrances on the data base of the Central Registry. • Planning was started and a study initiated for microfilming all the manual filings in the office. The urgency of space and security requirements have made this project a priority. • All of the Companies Office forms were reviewed by a Systems Analyst. This resulted in a reduction of the number and complexity of forms. Most forms are now clear, functional and simple to complete. COMPANIES OFFICE: 1. Incorporations & Registrations I (a) B.C. Companies (b) Extra-Provincial Companies (c) Trust Companies (d) Partnerships (e) Co-operatives (f) Societies (g) Changes of Name (Companies)B (h) Changes of Name (Societies) I (i) Amalgamations (j) Continuations - 36 (into the Provffl (k) Continuations - 37 (out of Proving (I) Roll-Overs 2. Dissolutions & Restorations (a) Companies (b) Societies (c) Partnerships (d) Company Restorations 3. Encumbrances 4. General Filings 5. Miscellaneous (a) Certificates of Good standing (b) Certified Copies (c) Change of Purposes-SocietiesJ (d) Partnership Changes 6. Searches 7. Total Revenue CENTRAL REGISTRY 1. Documents Registered Under: I (a) Sale of Goods on Condition Acfl (b) Chattel Mortgage Act (c) Repairers Lien Act 14 look Accounts Assignment 1 ffipany Act 'rovincial Home Acquisition I ) ate Order Registrations for Sale of ioods on Condition Act ate Order Registrations for Chattel Mortgage Act ate Order Registrations for Book iSunts Assignment Act icuments Discharged Under: I ale of Goods on Condition Act i ihattel Mortgage Act depairers Lien Act j ook Accounts Assignment Act [ompanyAct rovincial Home Acquisition Act ii Number of Documents Filed 3,031 990 Nil 11,839 31,103 337 3,022 18,400 6,175 239 397 Nil 449,350 lenue: locument Registration Fees $4,129,684 jearchFees 831,557 j hotocopy Fees 11,401 Revenue $4,972,642 5PERINTENDENT of brokers, NURANCE AND REAL ESTATE liCRIPTION ] Superintendent regulates the investment, n ranee and real estate industries for the irection of investors. He also contributes to hjptimization of the economy of British jmbia by encouraging operating efficiency ieSapital markets, stimulating individual rastment in securities, and monitoring the pketplace in insurance and real estate Csactions. -7ITIES1980/81 1:>. "Insurance Amendment Act" was (Dduced, and, when proclaimed, will allow 9aterflexibility in defining the various classes of insurance. Other provisions of the Act clarify the procedures used for hearings under the Insurance Act. • The Regulations to the Real Estate Act were amended to provide for the election rather than the appointment of members who sit on the Real Estate Council of British Columbia. Also, municipalities and regional districts were excluded from the requirements of Part 2 of the Real Estate Act which deals with real estate subdivisions. • British Columbia hosted the 63rd Annual Conference of the Association of the Superintendents of Insurance in Vancouver from October 19 to 21,1980. Over 500 delegates from the Canadian insurance industry were present and a wide variety of topics were addressed. Registrations (a) Securities Act 1,792 (b) Mortgage Brokers Act 904 (c) Investment Contracts Act 4 Licences Issued (a) Insurance Act 8,596 (b) Real Estate Act 15,043 Vettings and Filings (a) Securities Act 1. Prospectuses accepted 576 2. Statement of Material Facts accepted 256 (b) Real Estate/Strata Titles Act 1. Subdivisions accepted 867 2. Strata Plans approved 643 Hearings (a) Before the Superintendent 48 (b) Before the Corporate and Financial Services Commission 5 Rulings and Orders (a) Securities Act 2,415 (b) Real Estate Act Nil Suspensions/Cancellations (a) Securities Act (b) Mortgage Brokers Act (c) Real Estate Act Nil Nil 12 Investigation Orders/Investigations (a) Completed (b) Underway 497 148 Prosecutions Total (Securities Act, Mortgage Criminal Code) Brokers Act, 9 Revenue (a) (b) (c) (d) (e) Securities Act Mortgage Brokers Act Real Estate Act Insurance Act Miscellaneous $526,445.77 42,270.00 347,499.65 757,804.21 11,028.30 $1,685,047.93 SUPERINTENDENT OF CREDIT UNIONS, CO-OPERATIVES AND TRUST COMPANIES DESCRIPTION The Office of the Superintendent of Credit Unions, Co-operatives and Trust Companies is responsible for: regulating credit unions and examining their finances regularly; registering co-operatives; and regulating and inspecting all trust companies operating in the province. ACTIVITIES 1980/81 1. Credit Unions • Total credit union assets continued to grow in 1980; reaching $4.93 billion as at March 31, 1981 - an increase of 15.2 per cent over 1979-1980. • Membership in credit unions reached 978,000 by the end of March. • Liquidity reserves as at March 31,1981, were 11.7 per cent of the net share capital and deposits, an excess of $270 million oven statutory requirement. • The number of credit unions in the prcH dropped to 157 from 166 as a result of ss amalgamations and the dissolution of IS credit unions. • The office's six inspectors inspected a tc 131 credit unions while the Credit Unioll Reserve Board administered 26. • Senior staff attended two meetings of m National Association of Administrators d Co-operative Legislation during 1980. B. hosted the National Convention of N.A./ in June, and the Western Regional Meel was held in Calgary in March. • The Ministry met with B.C. Central cH Union on several occasions to discuS proposed changes to the Credit UnkM • The most important changes were tfH increased reserve provisions, and tnS provision to allow credit unions to issra shares. Other amendments updated the financial reporting sections, gave the the ability to appoint an administrator centrajjjcredit union, and re-defined the | of the Superintendent. • Assets of the Provincial Share and Depc Guarantee Fund (which provides an unli guarantee on the shares and deposit®] union members) totalled $45.8 millioMj March 31,1981. 2. Co-operatives • 37 new co-operatives were incorporatec including 17 housing co-ops, 11 conOT co-ops, 5 producer co-ops, 1 service co others of a general nature and 1 extra-provincial. » A new system of surveillance over co-operative activities has been put into operation. In keeping with Section 48 th officers now make regular visits to, and meetings with, co-operatives in all parts province. 16 aw jst Companies tlijplarch 31, there were 113 trust company IBtoffices - an increase of 3 per cent over S3-1980. !f a total of 29 main offices were inspected IBhe fiscal year, as well as 23 of a total of ranch offices. ffi of the Ministry attended the Annual eral Meeting of the Trust Companies raEtion of Canada in April, and also :ded the Annual Conference of H|trators of Trust Company Legislation in Toronto in June. Assets under administration by trust companies in B.C. totalled $5.4 billion including estates, trusts and agency funds. Demand deposits from the public totalled $289.4 million - an increase of 12.5 percent over the previous year. Guaranteed investment certificates and term deposits totalled $1.4 billion, an increase of 4.8 per cent over last year. Overall total of deposits and certificates was $1.74 billion. Mortgage lendings totalled $3.02 billion - an increase of 2.8 per cent over last year. ; OF THE RENTALSMAN Hon fice of the Rentalsman disseminates Htion, conducts research, and mediates us related to the rental housing market in [Columbia. Under the Residential Tenancy p Rentalsman has jurisdiction to adjudicate [dand tenant disputes related to: | 1. Termination of tenancies 2. Rental rates and increases 3. Monetary claims and the disposition of security depositees ^Contractual rights and obligations of landlords and tenants. liljES ES 1980/81 (continued high rates of inter-provindai igration into British Columbia during 1980 kted in near zero vacancy rates in almost r immunities with a corresponding cased strain on landlord and tenant Bonships. The economics of building new 19 units, influenced largely by high interest I, limited the ability of the rental housing ditry to respond to the increased demand r ntal units. As a result, significant pressure kiloped on rents and the workload of the ■3 of the Rentalsman increased by fcwimately 30 per cent. p)pe with the increases in workload, further Biizational and efficiency improvements e implemented which increased employee WJt by more than 70 per cent. Officers were obliged to handle more than 150 open dispute files at one time and, with the implementation of a new word processing system, typing output was increased from 21 to 36 original, finished letters per typist per day. » The Office of the Rentalsman and the Rent Review Commission were legislatively merged. • A large number of miscellaneous amendments were proclaimed in January 1981, which addressed many of the inequities identified by landlord and tentant representatives, and simplified many of the procedural requirements. The amendments resulted in a reduction of the number of security deposit claims requiring Rentalsman intervention and a levelling of the volume of disputes other than rent related disputes. Disputes related to renfl|| continued to increase in volume. • An office was opened in Prince George, the sixth in the province. • VOLUMES - 359,750 telephone inquiries were received - 27,749 cases were opened and resolved - 37,607 members of the public visited the offices for information - 7,821 inspections and service of documents were conducted - 90,449 letters were received - 144,320 letters were sent out - 198,914 notices of rent increase were received and processed #0*$* T^m ■- nH r m H; fa fn sis?* I:^2 ^^Wfs aioiroR- [•RT3T8 § iKiiYl» )R CONTROL AND LICENSING Ir PTION Bar Control and Licensing Branch, under jftf the Liquor Control and Licensing Act sgulations, is engaged in the following ps: Ujjng and transferring licences for the sale jquor. ■King breweries, distilleries and wineries. . msing the agents of breweries, distilleries pi wineries. i/iitoring and controlling liquor advertising in ir province. I^Sing licensed premises to ensure they Duply with the law. ping appropriate disciplinary action against insees for contraventions of the Liquor iwol and Licensing Act and Regulations. fence categories are as follows: Bffs: Hotels, resorts, clubs, recreational centres, aircraft, trains, motor vessels, airports, municipally and provincially owned cultural centres, universities, military messes. Bices: Dining establishments primarily engaged in the service of food. pees: Cabarets primarily engaged in providing entertainment. pees: Neighbourhood Public Houses. Sports stadiums or concert haliUfc Establishments oriented to marine activities (Marine Public Houses). Sices: bees: BTIES1980/81 pnistrative l)he General Manager of the branch, Victor ■ Woodland, after a distinguished career ui over 30 years with the B.C. Government, p Hired on March 19,1981. R.Allan Gould was appointed as his successor on March 23,1981. (b) During the year, the branch continued to improve its manual systems while at the same time working with B.C.jSystems Corporation to establish a data processing and word processing system. The B.C.S.C. project rose out of four separate management studiesMnce 1975 and is scheduled for implementation in November, 1981. Upon full implementation, the branch will have the ability to make its decisions in a much more sophisticated way and will have acceasjto statistical information never before available. Enforcement (a) The branclrfcontinued its full support for the R.C.M.P. and Vancouver City Police walk-through programs. 1980 was the first full year of the program under the R.C.M.P. and it now covers most of British Columbia. The reports provided by the police from their visits to licensed establishments are forwarded to the branch, whether those reports are good or bad. The branch has been concentrating on following up these reports with disciplinary action as quickly as possible. In addition, when the branch is in receipt of a number of good reports in relation to an establishment, the Director of Enforcement makes a point of writing to the owners of the establishment and complimenting them on their operation. (b) The policy of conducting hearings in the field was continued wherever possible. (c) The General Manager, Deputy General Manager and Director of Enforcement each had the authority to conduct hearings with licensees, making the enforcement process much faster and more efficient. Licensing (a) Business expansion in the Province was noticeable in the requirements for new liquor licences. The branch noticed considerable expansion in new hotel construction and upgrading of existing facilities. Furthermore, licensed restaurants continued to be opened rapidly. (b) There was considerable expansion in the recreational centre type of licence. This licence class is used to permit lounges to be open in golf clubs, curling clubs, ski resorts, bowling alleys, etc. By far the greatest expansion in this area during the past year has been in racquet centres of one type or another and has proven to be a valuable asset to such a facility in providing an amenity for the user and making the facility much more viable. Industry (a) There was continuing encouragement for British Columbia wineries. In cooperation with the Ministry of Agriculture, the branch has been working towards the development of new acreage for grapes in the Okanagan. Legislative (a) Amendments to the Liquor Control and Licensing Act, primarily of a housekeeping nature, were enacted in the 1980 session of the legislature and became effective on June 27, 1980. (b) There were various amendments to the Regulations as follows: May 9,1980—this amendment allowed the sale of beer and B.C. cider in seating areas of licensed sports stadiums. August 14,1980 and September 24,1980 — there were various amendments relating to Sunday sales in resort areas, establishing rules for holding areas in restaurants extending Sunday hours from 11:00 a.m. to 11:00 p.m. and limiting maximum capacity in neighbourhood public houses and marine public houses to 65 persons. September3,1980 —this amendment allows licensees to special order any liquor iquoi product through the facilities of the Liquoi Distribution Branch. Effective October 15,1980, amendments were made to increase licence fees as follows: Issuances and Renewal — from $100 to $150 Transfers — $50 to $100 Special Occasion Licences: Private - from $2 to $5 Public-from $10 to $20 • Liquor Licences Total Licences Licences Issued Total L at April 1, 1980 — April 1, 1980 March 31,1981 March: A Licences 1,313 107 B Licences 2,454 366 C Licences 245 30 D Licences 144 16 E Licences 1 4 F Licences 4 1 1,. 2,i Totals: 4,161 524 J, There were 170 lice'nce cancellations rani 1,1980, to March 31,1981. Many canclBI were the result of establishments conveffliil other types of premises. Licences issued to March 31,1981, by sub-category: A Licences ■ B Licences ■ 1,420 Public House "A" Pub Combined Pub Lounge Mess Recreation Centres Cultural Centres Universities 2,820 Dining Rooms Dining Lounges Dining Lounges/ Holding Areas (Is-275 Cabarets 275 ices-160 Neighbourhood Public Houses s;es E;es 160 5 5 711,700.00 6,000.00 3,500.00 188,910.74 ■ 5 Sports Stadiums 5 Marine Public Houses 4,685 iJontrol and Licensing Revenue for the ;lided March 31,1981: faFLicence Issuance ES j ers Licence Fees fy Licence Fees |3B|Licence Fees |"ir Purchase Assessment 65 10,659,199.41 iferFees 44,100.00 !l|of Shares 11,100.00 fy Receipts 408.04 lijBlccasion Licences 138,869.00 $11,763,787.19 |ir Control and Licensing Branch B3||ient statistics for 1980/81: e/alk-Through Program iner of walk-throughs — April 1, 1980 to n 31,1981, (Reported to Liquor Control |»wising Branch) it 5,599 April 1,1980 to March 286 145 78 solinary Action - ,)81. Jiier of Warning Letters Sent: Jn^of Hearings: iner of Suspensions: UR DISTRIBUTION BRANCH tSlPTION I e mandate of the Liquor Distribution Act, •icor Distribution Branch is solely arble for managing all operations ^'3cjflvith the distribution of beverage alcohol in the province. While encouraging the production and sale of B.C. products, the Branch selects listings on the basis of quality, value and consumer demand. The Branch offers a comprehensive product selection, through a province-wide system of retail liquor stores and agency stores in remote communities. The purpose of the Liquor Distribution Branch is, in accordance with the Liquor Distribution Act, to provide service acceptable to consumers of alcoholic beverages in British Columbia; to achieve established financial returns; and to provide suppliers with a controlled access to the marketplace on a fair and equitable basis. Its goal is to achieve service levels in an efficient and equitable manner, while bearing in mind the many responsibilities associated with the distribution of liquor. ACTIVITIES 1980/81 • As a result of its twice yearly Listing Committee, the branch added 85 new products to its portfolio, including 42 table wines, and 6 new beers. • At year-end, the total of general listings was maintained at approximately 1,200, while over 500 specialty items were offered for sale. • AsatMarch31,1981, the Branch employed 1,799 regular and 1,493 auxiliary staff in administration at Head Office, in the large Vancouver distribution centre, and the store system. Total government liquor stores numbered 211 at year end, consisting of 141 self-serve and 70 conventional (counter) stores. During the year, major renovations were done on 6 stores, including 3 conversions to self-serve. New premises were completed in 12 locations, with 4 of these additions to the overall store system. In December, the Branch opened the largest store in B.C., a 22,000 square foot specialty outlet at 39th and Cambie in Vancouver, featuring many innovative marketing and display techniques and offering the full range of products, plus some exclusive 23 to the new store. A total of 9 agency stores were appointed while two were closed, bringing the total at year-end to 53. • The Distribution Centre shipped 7.9 million cases to liquor stores throughout the province. During the two month domestic beer labour dispute, an additional 1.4 million cases of imported beer were handled through a temporary and separate distribution system. Store delivery frequencies were increased and telephone ordering service implemented for most stores. A decision was made to proceed with the development of a second distribution centre in Kamloops, scheduled to open in Fall, 1981. FINANCIAL STATEMENT 1. Summary of Balance Sheet as at March 31,1981 Assets Current Assets $29,492,020 Fixed Assets (at cost, less accumulated depreciation) 9,807,775 Total Assets $39,299,795 Liabilities Current Liabilities S34.8 Working Capital Advance 4,4 Total Liabilities $391 2. Summary of Statement of Income, J year ended March 31,1981 Sales $694,0 Cost of Merchandise Sold 3701 323,0 Provincial Malt Levy 321 355,6 Operating Expenses 78,9 276,6 Other Income 3,7 Net Income .J280.4 "-V*. **K. ** boardI^n^ : ^-=^QMMISilONS .A^r^frpoT'ate and=g|iai3.eiaj uw Service SvC.grwi i ss i q n ^A ujjjtb r "Gert ifieat wm Bb^a'rd -i CORPORATE AND FINANCIAL SERVICES COMMISSION DESCRIPTION The Commission acts as an appellant body to hear and review rulings under certain sections of the following statutes: the Securities Act, Mortgage Brokers Act, Company Act, Credit Union Act, Liquor Control and Licensing Act, Liquor Distribution Act, Travel Agents Act, Motor Dealer Act, Society Act, Investment Contract Act, and the Credit Reporting Act. Generally, any person or company primarily affected by any administrative direction, decisISnp order, or ruling under any of the above Acts, or by a stock exchange, has a right of appeal to this Commission. (There are specific exceptions.) ACTIVITIES 1980/81 • The Commission heard 11 appeals, requiring 15 days of hearing and review; 14 additional appeals were filed and subsequently abandoned. The appeals were made under the following statutes: 3 under the Liquor Control and Licensing Act 3 under the Securities Act 1 under the Motor Dealer Act 1 under the Credit Union Act 2 under the Company Act 1 under the Liquor Distribution Act • Abandoned appeals were under the following statutes: 1 under the Motor Dealer Act 1 under the Society Act 2 under the Liquor Disttibution Act 7 under the Liquor Control and Licensing Act 2 under the Securities Act 1 under the Credit Union Act • During the fiscal year the membership of the Commission consisted of: W.H. Kemp Edmonds, Q.C. — Chairman Charles F. Long, Esq. — Vice-Chairman Kenneth G. Russell, Esq. — Member John M. McEwen, Esq. — Member John H. Carter, C.A. — Member TRAVEL ASSURANCE BOARCB DESCRIPTION The Board considers claims from consum travel agents or travel wholesalers wholl out-of-pocket for services not rendered or services paid for twice. The Board may recommend whole or part payment and mi conduct hearings or other investigational ACTIVITIES 1980/81 o During the year 30 claims resulted in pa of $60,895.00 under the Travel Assurffl Fund, which held $545,950.10 at year e • Members of the Board include: GustaS (Chairman), David T. Hardouin, Malcolr Nicholson, Jean M. Douglas, GerrardE Manning, Stewart Goodings, and David AUDITOR CERTIFICATION Bol DESCRIPTION The Board examines and certifies non-professional accountants as audit® reporting companies. A reporting company is generally one whi comes under one of the following specifi) (a) a company with securities listed on an exchange; (b) a company ordered by the Registrar Companies to be a reporting company (c) a company deemed to be a public dffljl prior to the 1973 Companies ActH (d) any corporation by or under an act oft Legislature. ACTIVITIES 1980/81 • Of six applicants, two were approved fcj certification in 1980/81. • Members included: R. Campion, F.Cffll (Chairman); B.F. Adams, C.G.A.; W.J. Fedorak; G.C. Gray, C.A.; R.L. Bullock o SMEP0I1T SERVIOH ^^^Rijee aifd Administratis^ Iwlllfea alServieeMijfJB^I^ IWffiSPi FINANCE AND ADMINISTRATION BRANCH DESCRIPTION The roles of the branch are now undertaken by the Personnel Administration Division and the Financial Services Division, which work closely to provide effective support to Ministry programs. In this way, effective control of support services ensures optimum use of the fiscal, human and physical resources available to these divisions. Financial Services is responsible for all matters pertaining to financial planning, accounting and fiscal control within the Ministry. Three managerial positions were created in 1980 to head the major sections within the Branch. Personnel Administration provides a complete range of personnel activities for the Ministry, including organizational design, classification analysis, labour relations, recruitment, and staff training and development. ACTIVITIES 1980/81 Personnel Administration Division • Integration of all Personnel functions within the Ministry of Consumer and Corporate Affairs brought about a major change for the Personnel Administration Division. Personnel staff in Liquor Distribution Branch now report to the Director of Personnel at Head Office in Victoria, thus creating a single Personnel Division for the entire Ministry, reporting to the Executive Director, Finance and Administration. The Personnel unit in the Liquor Distribution Branch was reorganized with a Manager over Labour Relations, Classifications and Safety and another Manager responsible for Recruitment and Training. The following activities exclude the Liquor Distribution Branch: • Joint union-management committees were established to deal with occupational health and safety standards. • A Personnel Regional Office was estac in Vancouver to service Ministry progre the lower mainland and interior and to t closely with Financial Services' Adminii Manager, whose position was establill the same time. • The Office of the Rentalsman and the Corporate Affairs Division underwent organizational reviews primarily as a re heavy increase in the volume of workB • The following mangement positions m Assistant Deputy Minister, Consumer J General Manager for Liquor Control an Licensing Branch; Regional Personnel Director of Policy, Legislation and Proc Planning. As of March 31, 1981, reguls employees numbered 494 maintainM 1979/80 level. Auxiliary employees tofl 128, an increase of 7 from 1979/80 lev of this number of regular employees, tn were two retirements and 161 resignal total of 136 regular positions were fillel from the previous year's level of 146. The following activities relate to the Lioffll SEistribution Branch: • Organizational reviews of Liquor Disg] Branch's Finance Department and Management Services Department we initiated. The Director of Purchasings was filled. • Total number of regular positions as of 31,1981, was 1,799 while auxiliary em numbered 1,493. The 1979/80 level w: 1,775 and 1,496 respectively. There wi retirements and 1,235 resignations froi Branch's employee ranks, down frorrj|| 1979/80 level of 85 and 1,374 respectf Financial Services Division • Financial Planning Primary responsibility is for the prepar; monthly and annual statements on the financial position of all areas of the Mm consultation with Program Operating Managers, the Financial planning secti produces year-end expenditure and re gns for budgetary control and ifnent decision-making purposes. The is responsible for coordinating the ition of the Ministry budget. During the Iffiiscal year, the budget process was developed, utilizing a modified Be budgeting system, to improve the ||decision-making process and to e program management accountability, won is called upon by senior ement from time to time for special ii assignments. ^Accounting Responsibility is to process Ministry 3S and expenditures, including the Considerable effort has been made to ; accounting policies and procedures in :tion with central agency guidelines. Bess will take several years to E. Thislpction is also responsible for ffing the purchase of supplies and Bnt, planning and coordinating office Bordinating Victoria mail and courier Pand telecommunications requests. Financial Services, Vancouver A unit was created in Vancouver to provide timely advice and guidance on financial and general administrative problems to Program Operational Managers within the Vancouver area, on behalf of the Director of Finance. 1980/81 Estimates The following table indicates the total approximate Revenues and Expenditures for the fiscal year 1980/81: Revenues $26,662,000 Expenditures: Salaries $10,466,000 Travel Expenses 502,000 Office Expenses 701,000 Office Furniture and Equipment 161,000 Advertising and Publications .'3.35,000 Materials and Supplies 56,000 Acquisition of Motor Vehicles 115,000 Data Systems and Processing 1,359,000 Building Occupancy Charges 1,484,000 Grants 233,000 Other Expenditures 564,000 $15,976,000 POLICY, LEGISLATION AND PROGRAM PLANNING BRANCH DESCRIPTION The branchfpfovides a central resource of staff services to the Ministry's executive and line branches. Its functions are to evaluate the Ministry's policies, programs, systems, and legislation, and to coordinate their development to meet the requirements of a changing marketplace. ACTIVITIES 1980/81 • J.C. Lovelace, who had been Acting Director of the branch since August, 1979, was appointed Director in November, 1980. • The branch coordinated revision of or amendment to the following pieces of legislation: The Credit Union Act, the Company Act, and the Real Estate Act. In addition, the branch coordinated minor amendments to other acts within the Ministry's jurisdiction contained in Miscellaneous Statutes Amendment Acts. • Work continued on new security and personal property security laws, new warranty/product liability legislation, consolidation of consumer protection legislation, and on liquor policy. A study of alternative mortgage instruments was also initiated. • A major new element in the work of the branch concerned the evaluation of the effectiveness of the Ministry's programs, beginning™ Liquor Control and Licensing BranchH • The branch continued to coordinate syj development throughout the Ministry^ operations. Development of a major sy the Rentalsman's office was continued work was initiated on the basic Licensl Information system for Ministry-wide application. An evaluation was conduq word processing equipment, which mm promise of increased productivity in rrfj applications in the Ministry. LEGAL SERVICES BRANCH DESCRIPTION The Ministry of Consumer and Corpor^ administers a large number of statutes ar regulations with a particularly high degrei complexity. To meet this situation, the Legal Services ^Sffipmposed of eight lawyers from the Mi Attorney General who are assigned on a llpfsis to provide legal advice, services an information to the Ministry and its stats Three lawyers are located in the Minisffl offices in Victoria. Five lawyers are locate Ministry's Vancouver offices. In addition, law students are retained on time basis throughout the year to assi^ research and advisory work. 30
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Ministry of Consumer and Corporate Affairs Annual Report for the year ending March 31, 1981 British Columbia. Legislative Assembly 1981
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Title | Ministry of Consumer and Corporate Affairs Annual Report for the year ending March 31, 1981 |
Creator |
British Columbia. Legislative Assembly |
Publisher | Victoria, BC : Government Printer |
Date Issued | 1981 |
Genre |
Legislative proceedings |
Type |
Text |
FileFormat | application/pdf |
Language | English |
Identifier | J110.L5 S7 1982_V01_09_001_030 |
Collection |
Sessional Papers of the Province of British Columbia |
Source | Original Format: Legislative Assembly of British Columbia. Library. Sessional Papers of the Province of British Columbia |
Date Available | 2018-09-19 |
Provider | Vancouver : University of British Columbia Library |
Rights | Images provided for research and reference use only. For permission to publish, copy or otherwise distribute these images please contact the Legislative Library of British Columbia |
CatalogueRecord | http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1198198 |
DOI | 10.14288/1.0372121 |
AggregatedSourceRepository | CONTENTdm |
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