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UBC Theses and Dissertations
Congruence between parent satisfaction with nursing care of their children and nurses’ perceptions of parent satisfaction Thornton, Nancy G.
Abstract
The purpose of this descriptive study was to determine the degree of congruence between parents' satisfaction with nursing care and nurses' perceptions of parent satisfaction. The conceptual framework that guided this research was the enabling and empowering model of helping relationships by Dunst, Trivette, Davis, and Cornwell (1988). A convenience sample of twenty nurse-parent pairs was recruited from a 22-bed unit in a tertiary care pediatric hospital. Data were collected by means of a 25- item self-administered satisfaction with nursing care instrument and socio-demographic tools. Data were analyzed using descriptive and parametric statistics. The study results revealed statistically significant differences between parent and nurse perceptions. As a group, nurses estimated parents to be less satisfied with nursing care than parents themselves reported. However, when a pair-by-pair analysis was conducted, it showed a lack of congruence between parents' and nurses' perceptions in both directions. The conclusions support the need for nurses to explicitly ask the consumers of their services whether or not their expectations of nursing care are being met. Unless nurses ensure that the care they provide is consistent with what consumers want, consumers are unlikely to be satisfied. Recommendations are made for nursing practice, education, administration, and research.
Item Metadata
Title |
Congruence between parent satisfaction with nursing care of their children and nurses’ perceptions of parent satisfaction
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Creator | |
Publisher |
University of British Columbia
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Date Issued |
1994
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Description |
The purpose of this descriptive study was to determine the
degree of congruence between parents' satisfaction with nursing
care and nurses' perceptions of parent satisfaction. The
conceptual framework that guided this research was the enabling
and empowering model of helping relationships by Dunst, Trivette,
Davis, and Cornwell (1988). A convenience sample of twenty
nurse-parent pairs was recruited from a 22-bed unit in a tertiary
care pediatric hospital. Data were collected by means of a 25-
item self-administered satisfaction with nursing care instrument
and socio-demographic tools. Data were analyzed using
descriptive and parametric statistics.
The study results revealed statistically significant
differences between parent and nurse perceptions. As a group,
nurses estimated parents to be less satisfied with nursing care
than parents themselves reported. However, when a pair-by-pair
analysis was conducted, it showed a lack of congruence between
parents' and nurses' perceptions in both directions. The
conclusions support the need for nurses to explicitly ask the
consumers of their services whether or not their expectations of
nursing care are being met. Unless nurses ensure that the care
they provide is consistent with what consumers want, consumers
are unlikely to be satisfied. Recommendations are made for
nursing practice, education, administration, and research.
|
Extent |
3175456 bytes
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Genre | |
Type | |
File Format |
application/pdf
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Language |
eng
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Date Available |
2009-03-05
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Provider |
Vancouver : University of British Columbia Library
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Rights |
For non-commercial purposes only, such as research, private study and education. Additional conditions apply, see Terms of Use https://open.library.ubc.ca/terms_of_use.
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DOI |
10.14288/1.0087557
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URI | |
Degree | |
Program | |
Affiliation | |
Degree Grantor |
University of British Columbia
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Graduation Date |
1994-11
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Campus | |
Scholarly Level |
Graduate
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Aggregated Source Repository |
DSpace
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Item Media
Item Citations and Data
Rights
For non-commercial purposes only, such as research, private study and education. Additional conditions apply, see Terms of Use https://open.library.ubc.ca/terms_of_use.