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Pilot project to develop a longitudinal study relating to family and children's service-neighborhood… Dunbar, Alexander Blair 1969

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In p r e s e n t i n g t h i s t h e s i s i n p a r t i a l f u l f i l m e n t of the requirements f o r an advanced degree at the U n i v e r s i t y of B r i t i s h Columbia, I agree t h a t the L i b r a r y s h a l l make i t f r e e l y a v a i l a b l e f o r r e f e r e n c e and Study. I f u r t h e r agree that p e r m i s s i o n f o r e x t e n s i v e copying of t h i s t h e s i s f o r s c h o l a r l y purposes may be granted by the Head of my Department or by nils r e p r e s e n t a t i v e s . It i s understood that copying or p u b l i c a t i o n of t h i s t h e s i s f o r f i n a n c i a l gain s h a l l not be a l l o w e d w i t h o u t my w r i t t e n p e r m i s s i o n . B l a i r Dunbar John Farr Robert Leach George P h i l i o n Department of Social Wcr k. The U n i v e r s i t y of B r i t i s h Columbia Vancouver 8, Canada Date June 1969 A PILOT PROJECT TO DEVELOP A LONGITUDINAL STUDY RELATING TO FAMILY AND CHILDREN'S SERVICE—NEIGHBORHOOD TEAM SERVICES CHILDREN'S AID SOCIETY AT VICTORIA, 8. C. Presented by: B l a i r Dunbar John Farr Robert Leach George Phi I Ion A Research Project submitted In par t ia l fu l f i lment of the requirements for the Degree of Master of Social Work. The University of B r i t i s h Columbia A p r i l , 1969 (II) ABSTRACT This Is th© report of four social work students engaged In the process of developing a longitudinal study. The or ig inal concerns guiding the enquiry Involved two general concepts: (I) non-utlIIzatlon of agency services and (II) lack of awareness re such services. It was f e l t that a large r i s k population are not aware of the services available to them and thus they were unable to u t i l i z e community resources. The public relations program has also f e l t to be a factor which should be examined. In order to study th is problem In an actual set t ing, the Family and Children's Service's Fernwood-GIadstone neighbourhood team was chosen as the vehicle for the research project. This study Is an attempt to design a data co l lect ion Instrument which w i l l measure the level of awareness about a part icular agency team and Its program In a speci f ic community. The Instrument developed was a questionnaire designed to e l i c i t responses concerning: (I) what people know about a part icular agency team and Its program. (II) what people know about the general services of an agency. (III) what people think of th© method of publ ic i ty used by the agency. The questionnaire was administered to a population selected through u t i l i z i n g the multiple phase sampling of the random samp 11ng techniques. The responses to th© questionnaire are precoded to f a c i l i t a t e th© use of th© MVTAB computer program In the analysis of the data obtained. The material obtained from the pretest sample Indicates that the Instrument w i l l obtain the desired Information. The highly tentative findings (due to the small sample size) suggest that th© members of the community studied have a general knowledge about th© Family and Children's Service agency but are not as aware of the agency team operating out of an off ice In their community. The respondents stated a general willingness to u t i l i z e th© services of th is team when needed. This suggests that advertising is Important - that methods u t i l i z e d thus far have not been too successful. Based on the findings of the pretest It Is recommended that the data col lect ion Instrument be refined and a f u l l study be conducted. OUTLINE OF CONTENTS I Background: 1. Introduction Page I 2, Th© Vehicle for Research Page I 11 Prob I em Fori, u i c t i on: 1. Experience Survey Page 2 2. Reference Points Page 2 3. Variables Page 3 4. Operational D e f i n i t i o n s Page 3 111 Samp I i ng Design: 1, I d e n t i f i c a t i o n Page 4 2. Size Pag© 4 3. Method a. th e o r e t i c s ! Pag© 4 b, p r a c t i c a l Page 4 4, Social C h a r a c t e r i s t i c s Page 5 IV Data C o l l e c t i o n Design: 1, Theoretical Aspects Page 6 2. Rationale f o r each question Page 7 V Data C o l l e c t i o n Process Page 10 Vi Data Analysis Design: 1. Coding Page 10 2. Program Page 10 VII Data Analysis; 1. Comparison with demographic Pag© it study 2. Findings ra Reference Points Page 13 3. Findings of B i v a r i a t e Runs Page 14 4. Other Findings Page 18 VI11 implications of the Pre p e t : Page 19 IX Suggested Improvements Page 20 X Conclusion , Page 21 BIBLIOGRAPHY APPENDICES APPENDIX I APPENDIX If APPENDIX !!S APPENDIX IV APPENDIX V APPENDIX VI APPENDIX V l l Reference Material f o r I n i t i a l Inquiry. Family and Children's Service Neighborhood Team Concept. Results of Experience Survey. Tables of Social C h a r a c t e r i s t i c s f o r V i c t o r i a , B.C., 1961 Coding Key Shows NULIFE Study questions which correspond t o some of our questions; some with minor v a r i a t i o n s . Final corrected copy of Questionnaire with tabulated responses. ( i v ) LIST OF TABLES TABLE I Comparison of sample with 1961 Demographic Data. Page 12 TABLE II Home ownership and tenancy versus awareness. Page 15 TABLE III W i l l i n g n e s s t o u t i l i z e s e r v i c e by sex. Page 16 TABLE IV Opinions re s o c i a l workers Page 17 TABLE V P a r e n t s ' Influence on a t t i t u d e s Page 18 (v) ACKNOWLEDGEMENTS The co-authors of th is research project should l ike to sincerely acknowledge the assistance of the following In developing t h i s project to Its present stage: Dr. J . Crane, Associate Professor, School of Social Work, University of B r i t i s h Columbia. The FAmily and Children's Service, (The Children's Aid Society of V i c t o r i a , B.C.) The National Urban Low Income Family study research manual produced by the Canadian Welfare CounclI. - I _ I Background; Introduction - Ground work f o r t h i s project was l a i d e a r l y In October, 1967 when the four researchers expressed an Interest i n doing a J o i n t research project. I n i t i a l l y we had a broad spectrum of problems under consideration f o r close s c r u t i n y ; ranging from s o c i a l assistance t o th© phenomena of glue s n i f f i n g . As we debated back and f o r t h one theme became c l e a r l y evident and dominant. A l l four of the researchers were expressing feelings dealing with the pu b l i c ' s concern about welfare programs. This had many ramifications Including — a d v e r t i s i n g , service d e l i v e r y , meeting community needs and p o l i t i c a l a c t i o n . We had thought that "concern" of the pu b l i c was relate d t o t h e i r knowledge about welfare agencies. By the time we had held two meetings with Dr. Crane and completed an I n i t i a l research of th© l i t e r a t u r e (se© appendix I) we were focus-sing on the area that we wanted t o cover. Our o r i g i n a l Interest i . e . the public's concern o f , o r lack o f , welfare problems, was broken into two concepts. The f i r s t concept was "non-utlIIzatlon of services" and the second concept was "awareness". A l l we needed now was a vehicle In the community that would allow us t o explore these Ideas. 2, Vehicle f o r Research - We f i n a l l y decided t o use Family and Children's Service - a c h i l d caring agency - as our research v e h i c l e . There were many p r a c t i c a l reasons f o r t h i s . c h o i c e , on© of which was t h e i r permission. Another very Important f a c t was that t h e i r organizational structure suggested a vi a b l e research v e h i c l e t o - 2 -test hypotheses. The agency had Just embarked (within the year) upon a neighbor-hood team approach for "protection and family counselling units". The supposition Is that a client will know and hence us© a neighborhood facility more readily (sooner and more often) than a large centralized service. We felt this was not enough; In addition we believed an aggressive advertising program must be utilized. Thus we selected one of th© teams (Fernwood team) as our target and decided to attempt to study "utilization" and "awareness" In th© team"s Immediate jurisdictional area. See Appendix II for a definition of this team. 11 Problem Formulation; 1. Experience Survey - In order to get a feelIng of th© community and to further test our Ideas w© set up and conducted an experience survey. Briefly, the results indicated that our respondents felt people were not aware of services, referrals were not made to proper agencies, advertising was lacking and all felt th© community had many unmet needs. We felt we were on the right track after discussing our interviews. Please refer to Appendix III for more detail on th© experience survey, 2. Reference Points - Four reference points originally guided this Inquiry, They were: (a) To measure the amount of awareness in a specific community concerning the activities of a Family and Children's Service team, (b) To measure the public level of awareness of general welfare services offered by the FAmlly and Children's - 3 -Service team In that community. (c) To obtain some reaction from the community concerning methods of publicity used by the agency and their effectiveness. (d) To design an empirical study useful In measuring the rate of change of public awareness re services of the team In a specific community over a given period of time. As this was an exploratory formulative study i t was decided that hypotheses could not be set up to be tested. During the analysis of the data It is hoped that hypotheses based on the reference points can be formulated for future testing. 3 . The variables guiding this study are; (a) Independent variables are team presence and team program. (b) Dependent variables are a willingness to utilize team programs and awareness about the team and Its program. (c) Intervening variables will be those factors listed on the page of the questionnaire which will influence the effect of the Independent variables upon the dependent variables. They are such Items as age, sex, occupation etc. 4. Operational Definitions -(a) Family and Children's Service neighborhood team means; (1) team supervisor (It) senior social worker (111) Junior social worker (Iv) case aide (v) volunteers who are working as a team In census tracts 2 and 3 of Victoria city, (b) Team presence or the time factor In this study Is taken as the time It has been actively working In the area — September, nlneteen-hundred and sixty seven. 4 -(c) Team program is aimed mainly at the agency's mandate concerning child protection and family counselling but i t Is also seen In a broader context of involving the community In the solving of their problems. (d) Willingness to utilize team program and awareness of team program will be operational I zed by the responses to the questionnaire. 111 Samp IIng Design 1. Identification - Identifying the study population needed and available was a simple matter. We are studying the area covered by th© Fernwood-GIadstone team of Family and Children's Service, thus are restricted to their jurisdictional area which Is census tracts two and three of th© City of Victoria, B.C. The unit of study will be one adult member of a household. 2. Size - As this research project Is a pretest to develop a research design sample size has been kept small. Therefore at Dr. Crane's suggestion we tentatively aimed at a sample size of sixty-four. 3. Method - (a) theoretical - After studying th© various methods open to us, we decided to use th© multiple phase sampling of the random sampling techniques.' (b) practical - Sample population (N) of census tracts two and three was obtained from Social Characteristics 1961 prepared by Capital Region Planning Board for the Community Welfare Council of Victoria (herein-after referred to as the demographic study). This study Is based on nIneteen-hundred and sixty-one census figures (the most up-to-date at the time of the study). Their figures Indicated that there are - 5 -four thousand and eight hundred households. A sample size of N-slxty four had been chosen for the study. Thus one hundred households ware randomly chosen In order to allow for lost samples. This was accomplished by first listing all streets In census tracts two and three. A recent map and a document called "Index of Streets for Greater Victoria" was used. A street was randomly chosen and then located In th© city directory. Using random tables secured from the research section of the Health Department, Provincial Government of British Columbia, forty-eight housebolCs were chosen randomly. Then utilizing another table of random selection on© of th© forty-eight households was chosen to b® Included In th© sample. On® hundred addresses were chosen. Eight did not meet our sample criteria. Upon contacting the remainder thlrty-on© Individuals refused to participate In this study. Our method of contacting these Individuals Initially was by telephone but du© to a very poor response It was decided to call personally. 4. Social Characteristics - We utilized a study called Social Characteristics 1961, Victoria Census to obtain the social charac-teristics of th© community. Some of th© salient social characteristics of census tract three are: high ratio of growth Increase, higher fertility ratio, higher - 6 -native bom, lower Immigration r a t i o , a high number of people completing elementary school only, has a lower number of single people but a higher number of married couples, It also has fewer families but those families are larger than the Victor ia average, higher rat io of laborers but also with a higher number of people earning more than two thousand dollars a year, From the foregoing census tract three would appear to be a re lat ive ly stable section of the total community. Census tract two more closely follows the Victor ia averages, however, It has a lower growth r a t i o and has one of the lowest average family wage and Incomes despite having a higher rat io of thepopuIa-tton completing elementary school. From the Information contained In the study, we are using for a reference. It Is obvious that census tract two Is the more disadvantaged area of the two. According to I l lus tra t ion thirteen of the previous quoted study, there Is a graphic protrayal of V ic tor ia ' s social economic Index and census tracts two and three are equated as below average on th is social economic ladder as compared to other regions in the Greater Victoria area. Please refer to Appendix IV which contains In tabular form more information on the social characteristics of census tracts two and three. IV Data Collection Design I. Theoretical aspects - After much deliberation It was decided to use a semi-structured probe data col lect ion instrument In the form of a questionnaire, administered through personal Interviews. The questionnaire format permits some degree of standardization, thus - 7 -giving some degree of uniformity for recording of responses. The personal Interview technique allows more f l e x i b i l i t y and a higher response from the sample. The questions are arranged to give an Indication whether or not the respondent has Information or opinions concerning those areas of interest. These questions were drawn from three sources. We have u t i l i z e d some questions from the NUL1FE study for sake of comparison; w© designed some of our questions to obtain s imi lar Information to that obtained from th© census; the majority of questions are our own. 2 . Rationale for Each Question - The questionnaire In Its f inal form masked many previous attempts during which w© added, deleted and rearranged at a furlour pace. Indeed were It not for a pressure cal led time, we would s t i l l be on the questionnaire. We previously referred to (pp. 2 - 4 ) the type of material being sought; we w i l l now Indicate how each question operational I zed our objectives. Question number one to Question sixteen: These f i r s t sixteen questions comprise our facesheet information and cover such questions as age, sex, etc. The responses to these questions provide the Intervening variables of th is study. Question seventeen: re Iates to a person's awareness of his community and those Institutions contained therein. Question eighteen: We were looking for a relationship between number of friends In a community and t h e i r awareness of services in that community. Question nineteen: Was obtained from the NULIFE study. Question twenty; Re Iates to the dependent variables willingness to u t l I i z e services and awareness. - 8 -Question twenty-one relates to awareness of general services available In the community. Question twenty-two: may be related to question of advertising. Question twenty-three: to Question twenty-eight: relate to advertising. These questions were designed to Indicate what advertising medium people pay attention t o . Question twenty-eight Is to obtain respondent's opinion on what constitutes most effective advertising. Question twenty-nine: pertains to awareness of social agencies In the community. Question t h i r t y : Is designed to measure attitude toward r e l i e f . Question thirty-one: pertains to a willingness to u t i l i z e help of others In a d i f f i c u l t s i tuat ion. Question thirty-two: a comparison with the NULIFE study data. Question thir ty- three; part A: pertains to awareness of services Part B pertains to u t i l i z a t i o n of services. Question th ir ty- four : Is designed to measure opinions concerning resource people. Question t h i r t y - f i v e : Is designed to measure Individual's opinion of social workers. Question t h i r t y - s i x : designed to measure attitude pertaining to acceptance of social welfare programs. Question thirty-seven: A factual question relat ing to u t i l i z a t i o n of services. Question th ir ty-e ight : is designed to give an Idea of respondent's particular social functioning and in conjunction with other questions give a measure of willingness and an awareness to u t i l i z e servIces. Question thirty-nine to Question forty-one: attitude questions examining whether attitudes and values are passed on and what effect t h i s would have on an individual 's willingness to u t i l i z e services. Question forty-two and Question forty-three: is designed to obtain Information re awareness. Question forty-four: is designed to discover how people became aware of the neighborhood of f ice . Question forty- f ive: is a probe question designed to reveal res-pondent's opinions concerning th© team program. Question for ty-s ix : is a question regarding awareness of team program. Question forty-seven: Is a question relating to awareness. Question forty-eight: Is a measure of willingness to u t i l i z e services. Question forty-nine: is an indication of awareness; indicating t h e i r knowledge of people who have had contact with the neighborhood of f ice . Question f i f t y : Is a measure of willingness to u t i l i z e services, with probes to e l i c i t further comments. Question fifty-on©: is an attitude question designed to Indicate the respondent's willingness to u t i l i z e th© agency's services, with probes to e l i c i t further comments. Some questions in the questionnaire are taken from th© NULIFE study (see Appendix VI) - 10 -/ Data Co MeetIon Process - Three of the project workers and a paid student administered the questionnaires. The three project workers had discussed amongst themselves the proper method and techniques Involved In administering a questionnaire so as not to mislead or direct the person being Interviewed. An attempt was made to be as objective as possible In administering the questionnaire. Miss Farnden, a University of Victoria student, was obtained through a special section of Canada Manpower and was paid one dollar and f i f t y cents per Interview, Before turning her loose on the unsuspecting, the three of us gave her a two hour training program involving (a) administering the questionnaire to her so that she would be fami-liar with Its content and peculiarities; (b) training her In Interviewing techniques and possible ways to minimize her Influence on the people being Interviewed. v* Data Analysis Design; I. Coding 0 In order to facilitate transferring the collected data from the questionnaires to the M.V.T.A.B. machines a l l questions were precoded. Those questions that were open-ended probes were left a sufficient number of columns to code the respondent's replies. Please refer to Appendix V for the coding key. 2» Programming - We are not going to attempt an explanation of computers, but, would refer the reader to a booklet published by the computer center at U.B.C. ent1tIed Multl-Variate Contingency Tabulations which adequately explains their programming schedule. Instead we intend to state our method of analysis and to IIst the various runs attempted. By utilizing the pre-coded questionnaire one project - II -worker punched out the data onto Information cards. Next he prepared the control cards which Informed the machines what we wanted done to the data. B a s i c a l l y there were two analyses that were used. Univariate informationgave a numerical t o t a l t o the responses. B i v a r i a t e tabulations were attempted t o obtain corre-l a t i o n s of r e l a t i o n s h i p s . The b i v a r l a t s runs attempted are as follows: (a) Membership (or lack of) in an organization was examined In re lat ion to the Individual 's awareness of the Family and Children's Service and i t s neighborhood team (Question twelve versus thirty-three A.) (b) Awareness of the neighborhood of f ice was examined In relat ion to being a home owner or a tenant (Question forty-three versus sixteen). (c) An examination of u t i l i z a t i o n of services by sex (Question twenty versus two). (d) An examination of those who stated a w i l l i n g n e s s to u t i l i z e a neighborhood off ice In relat ion In those who stated that they act IveIy sought help In d i f f i c u l t s i tuations. (Question t h i r t y -one versus f i f t y ) . (©) An examination of op InIons of social workers in relation to contact with social workers. (Question th ir ty- four versus t h i r t y - f i v e ) . (f) An examination of perceptions of parental attitudes in relat ion to attitudes concerning problem f a m i l i e s . (Question forty versus t h i r t y - s i x . ) VII Data Analysis: I. Comparison with demographic study - This analysis was performed In order to find out how the pre-test sample corresponded with the demographic material available for t h i s community. The following table indicates how closely the pre-test sample corre-sponds to the available demographic data. - 12 -TABLE I I. Comparison of sample with nlneteen-hundred and sixty -one Demorgaphic data. Study Question Number TotaI for Study in Percent #2 Sex a(Male) b(Female) #3 Age 15-44 years 45-64 years over 65 years #4 Marital Status Married #5 Ethnicity B r i t i s h #6 Language EnglIsh #7 Birthplace Victoria #8 Education Elementary Some High Some University None/NK #9 Occupation Manager, Professor, etc. 21$ Crafts, Sales, Labor #11 Religion Roman CathoIic Protestant Other #15 Number of Chi Idren None #15 Residence In Tractstwo and three two plus years #16 Own/Buying/Rent * Including HSWF's, our study did not. 52f 48? m 345? 171 75$ 66$ 98$ 89$ 16$ e\i 18$ 5% 45$ 26$ 54$ 20$ 41$ 69$ Own/Buying 72$ Rent 28$ Total for Census Tracts Two and Three In Percent 48$ 52$ 38$ 18$ 15$ 67$ 71$ 98$ N/K 36$ 59$ 5$ 15$ 75$* (25$ N/K Est(60$ (15$ 33$ 65$ 65$ 35$ - 13 -2. Findings re Reference Points: In r e l a t i o n to the reference points guiding t h i s enquiry an analysis of data revealsthe f o l l o w i n g : (a) To measure the amount of awareness 1n a s p e c i f i c community concerning the activities of a Family and ChiIdren's Service team. The survey indicates that f i f t y - n i n e percent of the sample were aware of the Family and Chiidren's Service. Forty-s i x percent of the sample were aware of the d i s t r i c t office. As the main agency (Spencerhouse) and the neighborhood office (Fernwood Family Centre) are within six blocks of one another, t h i s may have confused some of our respondents and we would suggest that this be clarified In a future study. (b) To measure public level of awareness of general welfare services offered by the Family and Children's Service team In that community (Victoria, census tracts two and three). Th© r e s u l t s indicate that there was a low level of awareness concerning the s p e c i f i c services offered. Twenty percent of the sample Indicated that they were aware of the services offered by the Fernwood Family Centre. Seven percent of th© sample had experienced persona I contact with the Family Centre. (c) To obtain some reaction from th© community concern Ing the methods of publIclty used by the Agency and their effectiveness. The responses from the samp I © Indicate that newspapers and television would be the most effective advertising mediums, These mediums combined on a regular basis would be even more effective. (d) To design an empirical study useful in measuring the rate of change of public awareness regarding the services of the - 14 -team In a s p e c i f i c community over a given period of time. The sampling techniques u t i l i z e d led t o a sample- that was consistent with material contained i n ths census data of the Federal Government and the Demographic material prepared by the Capital Region Planning Board for Greater V i c t o r i a . The responses obtained in t h i s pretest sample indicate that i t i s possible to measure the level of awareness of a d i s t r i c t o f f i c e , Its program in a community, and the w i l l i n g -ness of people to u t i l i z e the services. Studies conducted over a given period of time should indicate the amount and d i r e c t i o n of change. The use of the questionnaire in t h i s project has indicated t h a t i t i s a useful tool to obtain the required information. In our B i v a r i a t e runs, we did not obtain any v a l i d du-squares however, i t should be noted that i t i s possibe to obtain v a l i d du-squares with a small sample through combining categories. This was not incorporated in our analysis design but I t Is suggested as a possible further step in the a n a l y s i s of t h i s data. The following are the trends indicated by our b i - v a r i a t e runs: (a) Membersh1p in organizations in r e l a t i o n t o awareness of Agency: The r e s u l t s of t h i s run are inconclusive. The data obtained indicates that of the thirty-seven people who belonged to one or more organizations, twenty-two ( f i f t y -n i n © percent) knew of the Family and Children's Service only f i v e (fourteen percent) knew of the neighborhood 15 -team. Of the twenty-four people who did not belong to any organizations (forty-four percent) eleven knew about Family and Children's Service (thirty percent) knew of the Family and Children's Service team. Home ownership and tenancy versus awareness. Tab I a II shows the findings. TABLE II (-tome Owner Tennants Know of District Office Don't know of Distr ict Office Tota1s 18 26 44 10 7 17 This data indicates that tenants have a higher awareness (fifty-nine percent) than home owners (forty-one percent) of the distr ict off ice. - 16 -(c) Willingness to ut i l ize service b y sex: TABLE 111 Prob1 ems Male Fema 1 el Desertion Separation 5 8 Unemployment 18 15 Marital Problems 4 8 School and Family Problems 9 9 Alcoholism and Drugs Ii 13 Pol ice and Other Legal 19 16 Imprisonment 16 13 From t h i s table i t i s apparent that the third problem shows the widest s p r e a d in terms of w i l l i n g n e s s to use s e r v i c e s . ( d ) Willingness t o u t i l i z e i n r e l a t i o n t o t h o s e w h o a c t i v e l y seek help: Of the nineteen people who actively seek help, seventeen people Indicated a willingness to ut i l ize services. Of the thirty-nine people who seldom or rarely sought help, thirteen Indicated a definite hesitancy to ut i l ize services. More respondents were uncertain about their feelings. - 17 -(e) Opinions about social workers in relation to contact social workers, TABLE IV Don't Know He 1 p I ng Agent Not Helping Agent Sometimesi TOTAL! Don't Know 0 1 0 0 1 Good Dea 1 i ngs 0 9 0 1 10 Bad Dea1i ngs 1 1 0 0 2 No Dea1!ngs 5 40 2 1 48 TOTALS 6 51 2 2 L_J1 i t is interesting to note that eighty-four percent of the respondents perceive social workers as helping agents even though seventy-nine percent have had no dealings with social workers. - 18 -( f ) parents' Influence on attitudes: TABLE V PARENTS'" ATTITUDE RESPONDENT'S ATTITUDE - .. ' — Don't Know Parents Accepting Not Accepting TOTALS Don't Know 2 0 i 3 Fami11es Worth 2 5 Helping 25 7 57 Not Worth He 1p ing 0 1 0 1 TOTALS 27 26 8 6! t h e i r parents 1 a t t i t u d e as being non-accepting, seven f e l t problem f a m i l i e s are worth helping. 4, Other Findings; A questionnaire containing numerical t o t a l s c o n s t i t u t e s Appendix V l l . Some of the findings Indicate possible trends which should be examined in a future study. One of the findings t h a t we consider t o be important Is that s i x t y -seven percent of the respondents indicated they had few or not close friends in the Immediate v i c i n i t y . Another finding Is that ninety-two percent of the respondents receive a d a l l y newspaper and a majority of the respondents viewed the news on t e l e v i s i o n . This could Indicate which areas may be most e f f e c t i v e for p u b l i c i t y regarding welfare services. I t was found that those agencies which have an e f f e c t i v e public r e l a t i o n s programme ( i . e . Salvation Army and the Red Cross) scored high as f a r - 19 -as the public's awareness of them was concerned. The respondents demonstrated a favourable public opinion towards those in need of help, in that ninety-two percent indicated that problem families are worth helping. Twenty-three percent of the sample util ized the services of a social agency during the past year. The most mentioned problem was unemployment (nine respondents) with school problems ranking secong (six respondents). Thirty-six respondents were aware of the Family and Children's Service Agency; of these twenty-eight knew that there was a distr ict off ice. Of the twenty-eight, only twelve respondents indicated knowledge of the services offered. Four respondents indicated that they had had dealings with the neighborhood off ice. VIII Imp 11cations of the Project: The respondents Indicate a favourable attitude towards social workers and problem families. Questions dealing with publicity indicate that the effective combination of mediums would lead to a greater aware-ness of services available. The implication of the foregoing is that an agency should implement an effective public relations' program. Information about the two independent variables team presence and team programme, and the two dependent variables, awareness of and a willingness to uti l ize services was elicited through the administration of the questlonnalra. The major Implications re the Information obtained from these variables Indicate that they: (a) can be measured. (b) that there is a correlation between the independent and dependent variables which provides a foundation for the suggested hypothesis, _ 20 -One of the major Implications of this project Is that hypotheses could be developed for future testing based on the variables. On the basis o f the information el icited t h e f o l l o w i n g h y p o t h e s e s are suggested: (a) The positioning of a team in a specified geographical area w o u l d b e f o l l o w e d b y i n c r e a s e d a w a r e n e s s of services a v a i l a b l e to the people o f that area. (b) Some people are not uti l iz ing present Family and Children's S e r v i c e t e a m s b e c a u s e o f lack o f awareness. (c) Utilization o f F a m i l y and Children's Service team p r o g r a m i s directly related to t h e level of awareness of the program and the c o n c e r n e x p r e s s e d b y the i n d i v i d u a l . Suggested improvements: It is our opinion t h a t t h e questionnaire obtained much o f t h e required Information. H o w e v e r , s o m e refinement a p p e a r s t o b e n e c e s s a r y . Although this questionnaire w a s u t i l i z e d i n a pretest In a community in Victoria, It Is p o s s i b l e that its u s e f u l n e s s c o u l d b e e x p a n d e d . Agencies in other areas might u t i l i z e i t to establish a community's level of awareness regarding a specific agency a n d its p r o g r a m . Some of the changes In t h e questionnaire w o u l d than b e determined b y the needs of t h a t particular consumer. As a result of administering this questionnaire we fel t some of the questions were Irrelevant. Therefore we would suggest eliminating the question regarding the individual's opinion of his own h e a l t h (Appendix V l l , No. ten); the question determining the age o f t h e eldest child (Appendix V l l , Ho. nineteen); and the question describing everyday duties (Appendix V l l , No. t h i r t y - t w o ) . Some questions resulted in requests for clarif ication from the respondents Indicating some - 21 -ambiguity in the questions. It is our suggestion that question number twenty should contain "school" and "family ! i as separate categories. Question number thirty-one could be Improved by u t i l i z i n g two categories (Frequently, Seldom) rather than the four presently used. We would suggest rewording the 1ntroduction to question number thIrry-three A as follows: "If you are aware of the following organizatlon, please Indicate your opinion regarding whether or not it is doing a good job; if you are not aware of the agency, please mark Don't know". Another aspect of the questionnaire which can be Improved has to do with those questions that deal with the Family and Children's Services offices. The question should clearly Indicate which office is being referred to and thus some questions should be altered in such a way as to correct this fault (for example, see Question number forty-three,) The data analysis design could be Improved by a more careful uti11zatlon of s t a t i s t i c a l methods. For example, as noted previously, consolIdatlon of adjacent cells la large tables wouId allow computation of valid Chi-Squares thus Indicating more clearly the relationships between variables. X Conclusions: In the preceding pages, we have discussed the findings from our pre-test sample. More information relevant to the data may be found In the appendices. It Is our conclusion that this study provides a useful format within which to test the suggested hypotheses. The variables have proven to be operational and measurable through the questionnaire and a f u l l scale study should reveal correlations in the area we have delineated for InvestI gatIon. - 22 -Footnotes: I. Polansky, N.A. Social Work Research, Chicago, University of Chicago, Press 1963, page 80 - 23 -B I B L I O G R A P H Y Canadian Welfare Council. National Urban Low Income Family Study Research Manual, Ottawa, Ontario 1966 Polansky, N.A. Social Work Research Chicago Univ e r s i t y Press, Chicago 1963 V i c t o r i a Capital Region Planning Board, Social C h a r a c t e r i s t i c s , 1961 - V i c t o r i a Census - Metropolitan Area. 1966 - 24 -APPENDIX Reference Material for Initial Inquiry; Aronson, H. Overell, Betty "Treatment expectations of patients In two social classes." Social work, January, 1966 Brlgg, Elvlna Hughes "The Application Problem; A study of why people fa l l to keep f i r s t appointments." Social Work, 1965 April Burgess, Elaine Fischer, A. Fowler, I.A. Gordon, W.E. "Poverty and Dependency: some selected characteristics. Journal Sociological Issues, January 1965 "Culture and Communication and Child Welfare." Child Welfare, April 1964 "Family Agency characteristics and client continuation. Social Casework, May 1967 "Knowledge and Value: Their distinction and relation-ship In clarifying social work practice." Social Work, July 1965 Handler, Joel F. "Privacy In Welfare: Public Assistance and Juvenile Rosenheim, Marget K. Justice. Law, Contemporary Problems, Spring, 1966 I berg, L. Kluckhohn, F.R. Krause, Merton S. Mayer, John E, Rosenblatt, Aaron Miller, S.M, Perl man, Helen H. Piven, Frances Regensblng, J. Community Leaders and Public Welfare. Journal of Social Work Process, 1966 "Theory of Dominant and Variant Value Orientations." Social Work, July 1964 "Predicting Client Discontinuance at Intake," Social Casework, June 1962 "The client's Social Context: Its effect on continuance in Treatment." Social Casework, November, 1964 "Poverty and Inequality In America; imp IIcatlons for Social Services." Child Welfare, November, 1963 "Self-Determination, Reality or Illusion." Seclal Service Review, December 1965 Participation of residents in neighborhood community action programs. Social Work, January 1966 "Reaching Children Before the Crisis Comes." Social Casework, March 1954 - 25 -Ripple, Li l l i a n "Factors Associated with continuance In casework service". Social Work, January 1967 Scott, Robert A. "The Selection of clients by social welfare agencies The Case of the BlInd." Social Problems, Winter 1967 Turner, Frances J. "Comparison of Procedure In the Treatment of Clients with Two Different Value Orientations." Social Casework, May 1964 Wade, Alan D. "Social Work and Political Action." Social Work, October 1963 Warren, R.L. "The Impact of New Designs of Community Organization Chi Id Welfare, November 1965 Zucker, M. Citizen's Advice Bureaus: The British way Social Work, 1965 - 26 -APPENDIX II Family and Children's Service - Neighborhood team concept" Many large agencies Including th© provincial government, Department of Social Welfare, Family and Children's Service, has had to consider two alternatives In order to Improve services to clients, either Increase centralization or decrease centralization. Family and Children's Service has combined both alternatives by centra-lizing such services as home finding, home approving, unwed parents' section, adoption, long term care, administration; and decentralizing child protection and family counselling Into neighborhood teams. Presently there are three teams with the possibility of more In the future. Team composition consists of a supervisor, a social worker In a senior capacity, on© or more social workers, one or more case aides, one steno-grapher and a number of volunteers. One of the main goals of a neighborhood approach Is for the team to Involve the community In participation of programs of a preventative nature. The Fernwood-GIadstone team Is the fi r s t such unit for Family and Children's Service and has bee«« operating since September 1967, On© of the main purposes In establishing such a team Is the hop© that th© team will become Involved In the community, thus Increasing th© effectiveness of the Agency's program In the area. - 27 -APPENDIX i11 The following questionnaires are the results of our experience surveys In which we queried key members of the community concerning our research project; Results From Experience Survey Interviews - John Farr Taxi Driver People t e l l taxi drivers all their problems but he's not expected to advise them because then the onus would be on them to do something. Driver also felt that some people used more than their fair share of community resources and as a result a certain degree of duplication of service was the result. 1. Vast majority of people do not know because they have not found It necessary to delve Into the Intricacies of community services before. 2. No. Amongst these he classes himself, though he thinks there Is a great deal of abuse of these services - some people get the "royal" treatment, 3. Because of pride and/or Ignorance - Most people physically able to look after themselves. 4. Not sure himself what services are available. Commonest referrals to A.A. and Alcoholism Foundation, 5. Through mass media of communication, copy the U.S. In this regard re advertising of social security benefits. 6. Resources adequate. Necessities of l i f e provided for. A certain amount of duplication of services present In some areas? Analogy of the "squeaky wheel getting the o i l " I.e. some people abuse services avallabl© to them. Minister Interested and concerned, helpful and cooperative. Would like more agency personnel to come out Into the community and make th© public more aware of their services and who they are. I. Very frequently - most people have a kind of mental block about - 28 -familiarizing themselves with community welfare resources - I.e. hope It won't happen to them! 2. No. Agencies should arouse more interest on a personal approach. Just familiarizing public not sufficient. 3. Ignorance of what agency does and stands for - Pride. 4. Depends upon th© circumstances. Influenced by personal contacts h© has had with agency personnel. Generally uses agencies offering spec!a 11 zed servIces. 5. Person to person basis necessary - If one could put a face and a name and an agency together - think of an agency f i r s t , personnel of that agency second. 6. Organizationally yes but Insufficient staff and resources for treatment. Doctor: Friendly concern. Surprisingly " i l l informed" himself as regards to welfare services although well Informed about medical services, such as V.O.N., Public Health, placement counsellors at th© Hospitals, etc. Very short inter-view, very businesslike answers. 1. Constantly In contact with people not aware of services available to them. Public not well-informed. 2. People can only relate their own needs to the services available -must make needs known then services will b© Improved. 3. Loss of privacy. 4. Health workers generally such as V.O.N., Public Health, Hospital social workers, etc., must have empathy with and respect for referring agency and vice versa, 5. Not sure that they need to; some agencies need to publicize what they do to justify their own existence. 6. No, and never will be. Some people living In Inadequate psychological environment will utilize specialized services all their lives - a few fall on hard times and need temporary help. He regrets increasing trend towards fragmentation of disciplines - everyone a specialist in his own right - no on© In an overall position of command to avoid dupli-cation of services. - 29 -Results from Experience Survey Interview - George Phi I Ion In regards to our experience survey, I Interviewed a school principal, a local grocer, and a landlord, a ll within the boundaries of census tracts two and three. These people were all asked the six questions of our revised experience survey questionnaire. Their results were as follows: (a) Local Grocer (talked mainly In terms of Public Assistance) ANSWERS 1. Very few - most people In his experience know what Is coming to them, particularly In regards to Public Assistance. 2. A lot of people have made a study, however, many through sickness who are In need, are not sure what Is available and often ask him. 3. The latter group (number two) are not happy about needing help - very proud and desire Independence as soon as possible. 4. In general he has found that people know where the Agencies are, but not what their various functions are. 5 . He thinks that locally, In the Press, there is adequate publicity, particularly in regards to Child Welfare services. 6. He feels there should be more work resources and a closer scrutiny of people using or requiring services. (b) Local Landlord (much more satisfactory interview-was able to look at total picture) ANSWERS 1. From her experience very few people are aware of th© services available to them, 2. In her experience very few people know muchabout the services available many have some definite misconceptions. 3. For fear of losing one's Identity and personal freedom. 4. Mostly City Social Services for financial help. Family and Children's Service for family problems and John Howard Society r© court matters (interesting). 5. By having a newspaper column on a regular basis with articles written by representatives of Agencies. Also through education courses In the school system - mainly high school. - 30 -6. No, "never enough" - need more community centres for a l l , more boys1 clubs, classes at night school for young people thinking of marriage. She fel t that the deserted wife In this community was getting a very "bad deal". (c) School Principal ( f i r s t school term In this area) ANSWERS 1. Quite often - particularly In regards to education services. 2. Not really. Ask around but often asks wrong people and get misled. 3. Feels that pride mainly but also that there seems to be a stigma attached to seeking such help. 4 . Mostly agencies related to school problems. Whenever a family problem - Family and Children's Service. 5. Through the publication of newsletters for distribution through the schools to students and parents. 6. "No". Greater needs are present In Public Assistance, Mental Retardation, Speech Therapy, school nursing services and psycholo-gical and psychiatric services. Results from Experience Survey Interview - Robert Leach Local Barber Mr. Hall Is proprietor of the shop, he Is also an Old Age Pensioner who Is doing barberIng to supplement his Income. He Is of English descent but has been a resident of Canada and Victoria for many years. He knows most of the people In this community on a personal basis and always keeps up with news around town. QUESTION I In your experience, how often have you been in contact with people who are not aware of the services available to them? ANSWER I in reply to the above question, Mr. Hall responded that he contacted people more Infrequently than frequently who are hot aware of the services available to them and he would place this number at about three to four per month at the most. - 31 -QUESTION I I Are a large number of people you come Into contact with knowledgeable enough about the services available to them? ANSWER II No, I feel that even the people who are aware of an agency are not aware of the services that they offer. To this he drew the example of the Silver Threads here In Victoria; he felt most pensioners were aware of this organization but he felt they weren't aware of the advantages to be gained by belonging to It. QUESTION III For what reasons do you feel people would not utilize an agency's assistance? ANSWER III Pride mostly. He could give no further answer. QUESTION IV To what agencies do you usually refer people and why? ANSWER IV He usually referred people to the church, that ts a minister. He also referred people singly to the police, third th© welfare and fourth Spencer-house which houses Family and Children's Service, a chiId caring agency. Mr. Hall seemed to be well aware of the functions of each one of the agencies he referred people to. QUESTION V How can agencies make the public more aware of their services? ANSWER V He felt that through advertising, pamphlets and radio time the people could b© made more aware of these resources, however, he didn't fully feel that this would be adequate. QUESTION VI Do you feel there are adequate resources to meet the social needs of this community? ANSWER VI No. Then he went on to Iterate that he did not feel th© welfare was enough, quoted one child on assistance Is allowed $25 where th© foster parent would get $75 for the same child. This sort of knowledge he has as a result of the publicity attributed to the Low Income Group. Secondly, h© did not feel that th© Old Ag© Pension was enough money although h© felt that the prim© problem of th© old ag© was loneliness and there was no programs other than the Sliver Thread to combat this. Housing hefelt was a problem, particularly - 32 -for families with low Income. Lastly he touched upon the teenagers, saying that there was not much for them; that they should use the schools more and he Is not In favour of building new buildings for those who really do not appreciate structures. QUESTION VII Is not on the check-11st, however, I asked It of al l people I Interviewed and that was whether they were aware that FAmlly and Children's had a community team operating right In the community In which they lived? (I'm referring to the Gladstone-Fernwood Community Office.) Mr. Hall was not aware of this community office. As we left talking about the Agency, advertising, etc., Mr. Hall said that people who are not In need of immediate services, even though they may see It In print, would glance at It and It would not register and therefore would not be retained for further use. The second person that I Interviewed was a mother with a child In a buggy who happened to be walking right by the Fernwood-GIadstone District Office. I had seen this woman before and she lives one block over on Vlnlng Street, Therefore, I approached her and asked If she would mind replying to my questionnaire. She said she would not as she had some time since she was on her way to the Public Health Clinic. 1. She replied that people with whom she had contact were not aware of the services available to them. She certainly was not aware of any services that were available to her other than Public Health Clinic. She had had only one contact with a person utilizing any services and that was a friend on welfare. 2. Her answer to question number two was the same as to question number one, where she and her friends were not aware of the services offered by any agencies In the community. 3. She felt that people do not utilize agencies because they are not aware of them. 4. She feels that if anyone ever asked her anything, she would refer the person to a juvenile officer or to Family Court; both of these being Institutions she has had a fair amount of contact with. 5. She at fir s t said advertising but then said that people are really not aware of advertising and that the only effective and helpful way that she could see was to meet In small groups and explain to people various functions of community organizations. 6. She felt that housing and the cost of living were the most urgent problems of the day, She feels that Family Court does some good though, and that welfare did not pay enough. - 33 -7. I then asked her If she was aware of the Family and Children's Service community office which Is just across the street. To this she replied oo. I therefore related some of the services; she said she Is glad to hear this as she Is aware of some people who could use them. The third person that I Interviewed was Constable Albert Cave, of Victoria City Police. 1. He emphatically replied "numerous, these people Just don't know!" 2. His reply was that "©van If people are aware of certain agencies In th© community, they Just don't know how to get Involved with them." 3. He fe l t people did not Ilk© to become Involved period or have their names publicized and of course, he mentioned pride. 4 . Constable Cav© referred most of the people he had contact with to a lawyer because these people Just don't know th© law themselves. Secondly, he referred people to Family and Children's Service. 5. He agreed that this Information has to get across to people but he didn't know how and he felt he could not offer an answer to this question. 6. He was a l i t t l e bit hazy, saying that he felt that there wasn't enough services although he wasn't really sure. However, he did feel that there was definitely not enough as far as young people were concerned, 7. Was he aware of the community office of th© Family and Children's Service, he was not, and I therefore explained same to him. Results From Experience Survey Interviews - Blair Dunbar Judge (Family and ChiIdren's Court of B.C. at Victoria) The Judge was Interested In this project. Many of his thoughts and comments pertained to children. I. Not many people have communicated a knowledge about services to him. He recalled a few Instances In Protection of Children cases where people ...JJ-^ted prior contact with agencies, occasional Instances in unmanageablIIty hearings, could not remember any cases in the adult area when people Indicated to th© Judge a knowledge of the assistance available to them. 2. No. - 34 -3. (a) Traditional - don't air dirty linen In public, live within own home. (b) lack of knowledge. (c) resistance against governmental authority (except In matters of physical Illness). Tangent from this thought was that social worker's approach has been too brusque when compared to that of doctors and nurses. 4. Probation Staff and Family and Children's Service mainly. In advising parents and/or during hearings Into marital problems the Judge has mad© reference to Alcoholics Anonymous, Alcoholism Foundation, Mental Health Centre, Big Brothers, Service club organizations, medical practicaloners. 5. Sam© way a lawyer goes about making th© community awara he Is available -setting a good precedent and having this passed on by word of mouth. Also felt competition would be good but realized this was not financially practical. 6. Didn't know what was meant by "adequate resources". His following comments seemed directed towards children. Felt a child's main need Is security -thus more resources to deal with children being removed from their homes needed rather than hit and miss attempts at foster home placement. At th© same time development of resources to help parents needed. Follow up statistics would be of some help - feels what statistics there are ar© generally not available. Also commented that perhaps resources In rural areas should be developed for children who are unable to cop© with urban environments. Placing such an Individual Into a resource within an urban setting does not accomplish a great deal If It has been established that a major part of the child's problem has to do with conditions In an urban setting. Public Health Nurse Th© nurse requested time to think about the questions and she phoned me back a few days later. 1. Quit© often, but ©specially with people who were not aware of ail the services available to them. 2. No, people ar© not knowledgeable enough. A question of whether or not they ar© aware or whether or not they want to utilize the services. 3. (a) because of previous contact (I) personal dislike for worker (II) no satisfaction derived. (b) pride - try to manage on own. (c) resist agency control over assistance (d) stigma (e) fear of possible cost If they ar© asking for specific kind of help. - 35 -(f) embarrassed about asking for help. (g) borderline - never had this type of service. (h) workers don't explain what services are available. 4 . The Nurse had knowledge about several agencies - her referrals based on person's needs. 5. (a) periodic articles In newspapers (b) spot announcements radio and t.V. (c) signs In offices about services avallable. (d) volunteers (e) word of mouth 6. There are adequate resources generally, but need more staff. Fell" there could be Increased recreational f a c i l i t i e s . Mai loan He was unable to give any answers. He had very l i t t l e contact with people on his route except for complaints. When he thought about It It surprised him that he had so l i t t l e contact. He did make a comment to th© effect that agencies generally lack finances and staff to adequately cope with problems. - 36 -APPENDIX IV Tables taken from social characteristics nlneteen-hundred and sixty-one Victoria census metropolitan area prepared by capital region planning board. - 37 -TABLE I NAT! " • — •• • * * • • • • „ ; * VE BORN, IMMIGRANTS 1946 - 1961, FERTILITY RATIO BY TRACT 1961 Municipal 1 & Tract l-Y \ Population Growth (2) Native Bonn Immi-grants 1946-6 1 %(3) Fertil-ity Ratio (4) 1956 1961 1966(1) !956-<j>| 1961-66 Victoria 2 3 54,584 8,988 6,368 54,941 8,869 7,114 1 56,464 100.4 98.7 111.7 <02.6 35,190 5,921 5,076 64 67 71 6,942 1,194 656 12.5 13.5 9.2 579 565 650 - 38 -TABLE 2 POPULATION CHARACTERISTICS - AGE - SEX DISTRIBUTION -BY ENUMERATION AREA & TRACT - 1961 Division Total " MALt Tract/E .A. Pop. CM4 ~ ? T T ) T F - 4 4 /XT) 45^ 64 TUT 65+ fCT) Total JTZ) Victoria 54,941 6499 25 9341 36 4906 19 5133 20 25,879 * 47 -? 8,869 1073 27 1596 39 679 17 666 17 4014 45 j 7,114 1115 31 1328 37 634 18 481 14 3558 50 - 38(a) -TABLE 2 (Cont'd) >! vis Ion ract/E.A. Q=iA jRTT 15^44 im~~~4f=64 FEMALE - "65T W ) — t o t a T f3m~ (3) T@tal OF H 2 T 0-14 $ 65+ $ fletorlaf 2 3 6354 1095 993 22 23 28 W9S t842 1343 34 36 6393 972 707 22 20 20 6320 946 512 22 If 141 2§,§6:: 4,85! i 3,55<. 53 55 50 12,853 2,161 2,f<J 23 24 30 45fe 6lfe 2! 18 99fe 14 - 39 -TABLE 3 POPULATION CHARACTERISTICS -EDUCATION LEVEL - BY TRACT AND ENUMERATION AREA - 1961 Division tract /E.A. Total Pop. Total 5+( Not Attndi ) Education - Highest level Attained — Years . Elem. 1-54! %m High 1-5 %{2\ Univ. \f %(2) Victoria 2 3 54,941 8.869 39,051 6,242 12,899 2.227 33 36 22,952 3,624 59 58 60 3200 391 303 8 6 4 - 40 -TABLE 4 POPULATION CHARACTERISTICS -MARITAL STATUS BY TRACT AND ENUMERATION AREA - 1961 Division Tract/E.A. Victoria 2 3 Total Pop. Ag© 15+ 42,088 6701 5006 Marital Status Single Age 15+ Married Widowed Divorced Male Female Total M & F 9531 1658 928 23 25 19 Ma I © FemaIe Total M & F %(\) 56,399 4091 3635 63 6! 72 Male Female Total M & F 2(1> 5566 848 405 13 13 Total M & F (2) 592 104 38 - 41 -TABLE 5 POPULATION CHARACTERISTICS SELECTED ETHNIC GROUPS - BY TRACT AND SELECTED ENUMERATION AREAS (I) - 1961 Division Ethnic Group Tract/E.A. Brit. Fr. U3, Ital. *(3> Germ. *(3> Slavic %i3) Asia go: Other *<3) Victoria 40,144 73 1754 3 708 1 2078 4 1538 3 2724 5 5995 II 2 6,375 72 288 3 124 1 446 5 326 4 203 2 1107 13 3 5498 77 206 3 114 2 209 3 191 3 152 2 744 10 - 42 -TABLE 6 HOUSEHOLD, FAMILY AND DWELLING CHARACTERISTICS -NUMBER OF FAMILIES, FAMILIES BY NUMBER OF CHILDREN, PERSONS PER FAMILY - BY - TRACT - 1961 Number of Families by Number of Children Parsons/ Fami I ies 0 ITT) T=2 3=4 ~~5+ Fami I y Tract Victoria 13,289 5,867 44 5,062 1,957 403 3.2 2 2,123 892 42 822 334 75 3.2 3 1,879 725 39 753 348 53 3.4 - 43 -TABLE 7 HOUSEHOLD, FAMILY AND DWELLING CHARACTERISTICS -NUMBER OF HOUSEHOLDS, PERSONS PER HOUSEHOLD, MEDIAN PERSONS PER HOUSEHOLD, CROWDED DWELLINGS -- BY TRACT - 1961 Munici-pal I ty Number of Households Number of Persons per Household 2-5 6+ Persons/ Crowded HousehoId Dwe111ngs (I) %(2) Victoria 18,475 4,528 25 12,476 1,471 8 2.8 1,194 37 2 3,088 855 28 1,979 254 8 2.7 217 3 2,150 250 12 1,688 211 10 3.2 147 - 44 -TABLE 8 HOUSEHOLD, FAMILY AND DWELLING CHARACTERISTICS -OWNER AND TENANT - OCCUPIED DWELLINGS, MEDIAN VALUE, MORTGAGES, AVERAGE RENT - BY TRACT - 1961 Mun. & No. of Owner-Occ. Median % Decl. Tenant-Occ. ^Tenant Average/Ml Tract Households Dwellings Value -$ Mortgaged) Dwellings Occupied(2) Rent $ I Victoria 18,475 10,299 $10,197 37 8,176 44 $61 2 3,088 1,614 9,104 33 1,474 48 59 3 2,150 1,706 10,060 51 444 21 60 - 45 -TABLE 9 HOUSEHOLD, FAMILY AND DWELLING CHARACTERISTICS -PERIOD OF CONSTRUCTION, LENGTH OF OCCUPANCY BY TRACT - 1961 Mun. & T r a c t Victoria 2 3 No. of Households 18,475 3,088 2,150 Period of Construction pre-1920 TOT post-1945 Length of Occupancy - % of Households 8,334 1,579 374 45 51 17 5,102 662 1,171 Less than I year I - 2 yrs. 20 21 18 19 3-5 yrs. 6+ yearl 19 17 43 43 - 46 -TABLE 10 LABOUR FORCE CHARACTERISTICS -POPULATION OVER AGE 15, LABOUR FORCE BY SEX - BY TRACT - 1961 Mun. & Population 15+ years Labour Force Total Tract Male Female Male Female U2) Labour Victoria 19,380 22,708 13,113 68 7,495 33 20,608 2 2,941 3,760 2,058 70 1,478 39 3,536 3 2,443 2,563 1,838 75 784 31 2,622 - 47 -TABLE i l LABOUR FORCE CHARACTERISTICS -OCCUPATION DIVISION BY TRACT - 1961 Mun. & Tract Total Labour Force Man, Prof, & Tech. (2) (6) % Occupational Divls Cler- (6) ical % on (1) Sis, Ser, & Rec. (3) (6) (1)2 Trans.& (6) Comm. (4-) % Craft& (6 Lab.(5) % Victoria 20,608 3,722 18 3,284 16 6,604 32 1,152 6 5,110 25 2 3,536 664 19 557 16 1,185 34 191 5 853 24 3 2,622 301 II 390 15 886 34 188 7 767 29 - 48 -TABLE 12 LABOUR FORCE CHARACTERISTICS -ANNUAL WAGE AND SALARY INCOME - FAMILY, AND MALE SCALE EXTREMES - BY TRACT - 1961 Mun. & Wage and Salary Male Wage and Salary Income Tract Income/Family - $ less than $2000 greater than $6000 %(\) Victoria 4,826 |,994 15 1,153 9 2 4,409 327 16 110 5 3 4,904 203 II 132 7 - 49-APPFMHIX V - CODING KEY QUESTION ONE QUESTION TWO QUESTION THREE QUESTION FOUR QUESTION FIVE Type A, C o l . 1-3 (I d e n t i f y i n g number) Type A, C o l . 4 D i g i t I - male 2 - female Type A, C o l . 5, D i g i t 0 - DK 1 - 15-19 2 - 20-24 3 - 2 5 -34 A - 35-44 5 - 45-54 6 - 5 5 - 5 9 7 - 60-64 8-65+ Type A, C o l . 6, D i g i t 0 - DK 1 - Never married 2 - Married 3 - Separated 4 - Divorced 5 - Widowed 6 - Li v i n g together Type A, Col. 7, D i g i t 0 - DK 1 - B r i t i s h 2 - French 3 - Indian 4 - ItalIan 5 - German 6 - S l a v i c 7 - Asian 8 - Other QUESTION SIX QUESTION SEVEN QUESTION EIGHT Type A, Col. 8, D i g i t 0 - DK 1 - English 2 - French 3 - Other Type A, C o l . 9 , D i g i t 0 - DK 1 - V i c t o r i a 2 - Other Type A , C o l . 10, D i g i t 0 - DK 1 - Elementary I, 2, 3, 4 2 - Elementary 5, 6, 7, 8 3 - High school I 4 - High 2,3 5 - High 4,5 6 - Col leg© 1,2 7 - Col lege 3,4 8 - College 5+ 9 - None - 50 -QUESTION NINE ProfessIonaI, TechnIcaI Type A, Col. I I , Digit 8 - DK 1 - Managerial 2 - Clerical 3 - Sales Service Recreation 4 - Transportation Communication 5 - Primary, Craftsmen, Production 6 - Unemployed 7 - Retired QUESTION TEN Type A, Col, 12, D i g i t 0 I 2 3 DK Good Fair Poor QUESTION ELEVEN Type A, Col 13, Digit 0 I 2 3 4 5 6 DK Roman Catholic Protestant Jewish Greek Orthodox Other None QUESTION TWELVE Type A, Col. 15, Digit 0 I 2 3 4 5 6 7 8 9 DK Labour union A t h l e t i c Home and school Recreational Service club Political party Educational Other None Type A, Col. 16, Digit 0 -2 3 4 DK 0- 6 months 7-12 months 1- 2 years 3+ years Type A, Col. 17, Digit 0 I 2 3 DK Regular Some Rarely or never Type A, Col. 18, Type A, Col. 19, (Same as Col. 15) (Same as Col. 16) Type A, Col. 20, (Same as Col. 17) - 51 -QUESTION THIRTEEN Type A, Col. 21, Digit 0 - DK I - I 2 - 2 3- 3 4- 4 5- 5 6- 6 7 - 7 8 - 8+ 9 - None QUESTION FOURTEEN Type A, Col. 22, Digit 0 - DK 1 - 0-2 2 - 2-4 3 - 4-6 4 - 6-8 5-8-10 6 - 10-12 7 - 12-14 8 - 14-16 9 - 16-18 A - 19+ QUESTION FIFTEEN Type A, Col. 23, Digit 0 - DK I - Less than one month 2 - 1-6 months 3- 6 months to l year 4- 1-2 years 5 - 2-5 years 6 - More than 5 years QUESTION SIXTEEN Type A, Col. 24, Digit 0 - DK 1 - Rent 2 - Lease 3 - Buylng 4 - Own QUESTION SEVENTEEN Type A, Col. 25, Digit 0 - DK I - Qua IIty of housing 2 - Schools 3 - Services (stores, medical, etc.) 4 - Location (work, services, etc.) 5 - Location (viz type of neighborhood) 6 - Pub I|c housing avallablIIty 7 - Cost of housing 8 - Other (specify) QUESTION EIGHTEEN Type A, Col. 26, Digit 0 - DK 1 - Most 2 - Some 3 - Only a few 4 - None - 52 -QUESTION NINETEEN Type A, Col. 27, Digit 0 - DK 1 - Family or personal doctor 2 - Clinic, OPD, or emergency 3 - Other QUESTION TWENTY Type A, Col 28-34, Digit 0 - DK 1 - Agency 2 - Handle It oneself QUESTION TWENTY-ONE Type A, Col. 35, Digit 0 - DK 1 - Satisfactory 2 - Non-satisfactory QUESTION TWENTY-TWO Type A, Col. 36, Digit 0 - DK 1 - Yes 2 - No QUESTION TWENTY-THREE Type A, Col. 37, Digit 0 - DK 1 - Front page, local and world news 2 - Sports page 3 - Everything 4 - Classified ads 5 - Editorials 6 - Funnies 7 - Financial pages 8 - Entertainment pages 9 - Womens pages, social A - Obituaries and births B - Gardening columns C - Ann Landers D - Politics E - Health F - Weather G - Crossword puzzles H - Scientific news I - Medical column J - She!la Graham K - Shopping ads L - Nothing QUESTION TWENTY-FOUR Type A, Col. 38-41, Digit 0 - DK 1 - Yes 2 - No 3 - Other QUESTION TWENTY-FIVE Type A, Col. 42-44, Digit 0 - DK I - Yes 2 - No 3 - Other - 53 -QUESTION TWENTY-SIX Typo A, Col. 45-47, Digit 0 - DK 1 - Yes 2 - No QUESTION TWENTY-SEVEN Typ A, Col. 48, Digit 0 - DK 1 - Yes 2 - No QUESTION TWENTY-EIGHT Type A, Col. 49, Digit 0 - DK 1 - Newspapers 2 - T.V. 3 - Word of mouth 4 - Radio (open IIne) 5 - School flyers (education) 6 - Door to door 7 - Posters/Bui let In boards 8 - Church groups 9 - Mass mall circulars A - Pub Ifc meetings B - None necessary C - Personal stories QUESTION TWENTY-NINE Type A, Col. 50, Digit 0 - DK 1 - Yes 2 - No QUESTION THIRTY Type A, Col. 51-55, Digit 0 -DK 1 - Agree 2 - Disagree QUESTION THIRTY-ONE Type A, Col. 56, Digit 0 - DK 1 - Frequent Iy seeks help 2 - Sometimes seeks help 3 - Seldom seeks help 4 - Rarely seeks help QUESTION THIRTY-TWO Type A, Col. 57, Digit 0 - DK 1 - Very stressful 2 - Fairly stressful 3 - Not very stressful 4 - Not at a l l stressful a * * * * * * * * * * * * * * * * * * Type B, Col. 1-3 (Identifying number) QUESTION THIRTY-THREE,Typ© B, Col. 4-31, Digit 0 - DK 1 - Doing a great deal 2 - Doing some good 3 - Doing nothIng - 54 -QUESTION THIRTY-THREE, Type B, Col, 32-59, Digit 0 - DK 1 - Yes 2 - No QUESTION THIRTY-FOUR Type B, Col. 60-68, Digit 0 - DK 1 - Good 2 - Bad 3 - No Dea11ngs QUESTION THIRTY-FIVE Type B, Col. 69, Digit 0 - DK 1 - Yes 2 - No 3 - Sometimes QUESTION THIRTY-SIX Type 6, Col. 70, Digit 0 - DK 1 - Yes 2 - No QUESTION THIRTY-SEVEN Type B, Col. 71, Digit 0 - DK 1 - Yes 2 - No QUESTION THIRTY-EIGHT Type B, Col. 72-78, Digit 0 - DK 1 - Yes 2 - No Type C, Col. 1-3 (Identifying number) QUESTION THIRTY-NINE Type C, Col. 4, Digit 0 - DK 1 ~ Never 2 - ONCE 3 - Two or three times 4 - Often QUESTION FORTY Type C, Col. 5, Digit 0 - DK 1 - Accepting 2 - Not accepting QUESTION FORTY-ONE Type C, Col. 6, Digit 0 - DK 1 - Never 2 - Once 3 - Two or more times QUESTION FORTY-TWO Type C, Col. 7, Digit 0 - DK 1 - Yes 2 - No QUESTION FORTY-THREE Type C, Col. 8, Digit 0 - DK 1 - Yes 2 - No QUESTION FORTY-FOUR Type C, Col. 9, Digit 0 - DK I - via Newspaper - 55 -QUESTION FORTY-FOUR (Cont'd) 2 - via professional contact 3 - via word of mouth 4 - via friend working there 5 - via sign on door. QUESTION FORTY-FIVE Type C, Col. II, Digit 0 - DK 1 - Convenience of location 2 - Uniqueness of neighborhood problems 3 - To Improve services In this area 4 - Decentralization 5 - Felt need by the agency 6 - Friendly and approachable 7 - Not needed in this area 8 - An experiment 9 - Office space available A - Etnp I re bu 11 d i ng by agency QUESTION FORTY-SIX Type C, Col. 12, Digit 0 - DK 1 - Yes 2 - No QUESTION FORTY-SEVEN Type C, Col. 13, Digit 0 - DK 1 - Yes 2 - No QUESTION FORTY-EIGHT Type 0, Col. 14, Digit 0 - DK_ 2 - No Col. 15, Digit 0 - DK 1 - To continue getting help. 2 - Through job Col. 16, Digit 0 - DK 1 - Services completed 2 - Services not applicable QUESTION FORTY-NINE Type C, Col. 17, Digit 0 - DK 1 - Yes 2 - No QUESTION FIFTY Type C, Col. 18, Digit 0 - DK 1 - Yes 2 - No Col. 19, Digit 0 - OK 1 - I can't be helped 2 - Vtouid make use of service If needed 3 - This office won't be of any help to me. 4 - Services were available and staff was approachable - 56 -QUESTION FIFTY Type C,Col. 20, Digit 0 - DK 1 - Do not like to bene I pec by others 2 - Services don't apply to age group. 3 - Reluctant because unaware of full services, QUESTION FIFTY-ONE Type C, Col. 21, Digit 1 - Yes 2 - No Col. 22, Digit 0 - DK 1 - W i l l offer better services 2 - Community needs i t 3 - Many need this kind of help 4 - Sets to the root of the problem 5 - Easier to discover problem families 6 - Know some who have benefitted 7 - Services offered are essential Col. 23, Digit 0 - DK 1 - W i l l benefit If advertised more 2 - Agency bad Iy located 3 - Will make people think theyhave problems - 57 -APPENDIX Vt NatIonaI Urban Low-1ncome Pam11y Eva IuatIon Canadian Welfare Council 55 Parkdale Avenue, Ottawa 3. NULIFE Corresponds to question number our number I 3 4 5 First name of household head 2 Sex 3 Age, Started at 15-19, under 14 not used 4 Marital Status, living together common-law 6 5 Ethnicity, with some elaborations White, Oriental, British, German, Asian, Negro, Other French, Slavic, Indian, metis Italian, other 7 6 Language 8 7 Place of birth, country of birth 9 13 14 15 8 Highest school grade attended 9 Occupation Nam© of Job NK What does he/she do Managerial, professional, technical Fu11/part time Clerical under 5 years Sales Service Recreation blue collar Transportation, communication student, laborer Primary craftsmen white collar Production process, workers, laborers NA/DK unemployed ful l time, part time retired 10 Present condition of health It Religious affiliation and attendance Denomination DK Habit Attends regularly Catholic OK/NA D w < + 6 e + 8 n + R©riU I r some Protesta t egular rarely or never Jewish Some Greek Orthodox rarely or none Other None 16 12 Community participation (non-reIiglous non school). - 58 -NULIFE Corresponds to question number our number 15 How long have you lived here? I 2 16 5 9 »8 12 14 21 19 30 20 Do you rent, own or are you buying this house. 17 Of the following what would you consider Important In a decision to live In a certain place? How many of your close friends live In a certain place? 19 When you and your family go for medical car®, where or to whom do you usually go? In regard to your location here, how satisfied Is your family with th© services available to them? Tell m© If you agree or disagree with th© following statements about people who ar© on reIlef. 31 When you are In a di f f i c u l t position, how Mkely are you to seek help from other people? 21 32 in daily living people ar© exposed to various stresses and strains, tensions, and pressures. How would you describe your everyday duties? 24 with some 33 List of organizations serving people modifications due to local area 25 Again some 34 In your experience, how have your dealings modifications with th© following been? 27 NULIFE wanted 37 Did you or any member of your household us© to know which any social agency during the past year? member of famiIy used what service 39 38 In the past year, which of th© following have occurred as events or problems In your household. 44 39 When you were a child to your knowledge did your family ever deal with a welfare department or any agency for help? - 59 -APPENDIX Vll 2. First nam© of household head; (Case number) Type A, Col. 1 - 3 Sex Type A, Col. 4 Age 1. Mai© 32 2. Female 29_ Col . 5 0. DK 0 6. I. 15-19 T 7. 2. 20-24 ~8 8. 3, 25-34 13 4. 54-44 8 5. 45-54 J l 4. 5. 6. Marital Status Type A, Col. 6 0. 2. 3. Ethnicity Type A, Col 0. I. 2. 3. 4. DK, NA 0 _ Never married Married 46 JL 40 _1 3 DK British French Indian Italian Language most spoken at horn© Type A, Col. 8 0. DK 0__ 1. EnglIsh 60 4. Divorced Q_ 5. Widowed )J5_ 6. Living together J_ 5. German _4 6. Slavic _0 7. As I an _J_ 8. Other IQ. (specify) 2. French 0_ 3. Other J _ (spectfy) 7. Place of birth Type A, Col. 9 0. DK _0_ 1. Victoria _7_ 2. Other 54 - 60 -8. Highest school grade attended Type A, Col. 10 9. 12. 0. I. 2. -z 4. DK Elementary Elementary High High Occupation Type A, Col. II 2 1 2 3 A 5 6 7 1 I 2 3 Naae i i i i 5. 6. 7, 8. 9. High Col lege Col lege Col lege None 4 5 I 2 3 4 5+ J 6 _9 _2 _0 I 0. DK 1. Managerial, Professional, Technical J_3 2. Clerical _6 3 . Sales Service Recreation _J5 4. Transportation Communication _2 5. Primary, Craftsmen, Production process, related workers and laborers J_3 6. Unemployed J_6 7.. Retired _5 10. Applicant's opinion of their present condition of health Type A, Col. 12 0. DK 1. Good No Total Available 2. 3 . Fair Poor II. There Is no right answer for the following; Religious affiliation and attendance Type A, Col. 13-14 Aff11iatlon 0. DK £_ 1. Roman CatholIc 16 2. Protestant 33 3. Jewish 0 4. Greek Orthodox 0 5. Other 7 6. None 5 Mablt 0. DK, NA 5_ 1. Regular _I4_ 2. Some JJ_ 3 . Rarely or none 25 Community participation (non-reIIgious/non-school) Type A, Col. 15, 16 and 17 for f i r s t choice, and 18, ATTENDANCE 19 and 20 for second cholc TYPE MEME 3ERSHIP 0. DK 0. DK 1. Labour union 1. 0-6 months 2. Athletic 2. 7-12 months 3. Home & school 3. -2 years 4. Recreational 4. 3+ years 5. Service 6. Political Party 7. Educational 8. Other 9. None 0. DK 1. Regular 2. Some 3. Rarely or never - 61 -12. Cont'd (15) (18) (16) 0 49 24 8 0 0 5 i 2 2 0 10 7 3 25 9 5 2 i 0 i • 3 I 2 24 0 (19) 49 0 0 (17) 24 13 17 7 (20) 49 4 8 0 13. How many children are In this home 14. Type A, Col. 21 0. DK 0 5. I. ' J l 6. 2. 2 jU0_ 7, 3. 3 5 8. 4. 9. What is the age of the oldest Type A, Col, 22 0. DK 6. I. 0-2 7. 2. 2-4 8. 3. 4-6 9. 4. 6-8 A 5. 8-10 5 6 7 10-12 12-14 14-16 16-18 19+ No Total Aval(able 15. How long have you lived here? Type A, Col. 23 0. DK _ 4. 1-2 yrs. less than one month ^_ 5. 2-5 yrs. £_ 2. 1-3 months _|_ 6. More than 5 yrs. J4__ 3 . 6 mos. 0 I year 7 16. Do you rent, lease, own, or are you buying this house? Type A, Col. 24 3. Buy I na |8_. 4. Own 26 0. DK 1. Rent 2. Lease 0_ J l 0 17. Of the following, what would you consider most Important In a decision to live In a certain place? Type A, Col. 25 0. DK _3_ 1. quality of housIng £-2. Schools _ j _ - 62 -17. Cont'd 3. Services (stores, medical, etc.) ^_ 4. location (work, services, e+c.) J7 5. location (viz type of neighborhood) j_o 6. public housing availability j0_ 7. cost of housing |J_ 8. other (specify) 4 18. How many of your close friends live Iv? this neighborhood? (exc. relsflves) Type A, Col. 26 0. DK 0_ 3. Only a few j>6 1. Most 4_ 4. None _J_6 2. Some JJ> 19. When you and your family go for medical care, where or to whom do you usually go? Type A, Col. 27 0. DK No Total Available 1. Fam11y or persona I doctor 2. Clinic, OPD, or Emergency 3. Other 20. Where in this neighborhood might you get help for the following problems? Type A, Col. 28 to 34 j. AGENCY 2. HANDLE IT ONESELF 0. DK 28. Desertion or separation 13 ^ 20 29. Unemployment 33 22 6 30. Marital problems 12 31 18 31. School problems and family problems (with children) 18 25 18 32. Alcoholism or drugs 24 15 22 33. Police and otherlegal (social) problems (requiring lawyer or court contact) 35 13 13 34. Imprisonment 29 9 23 21. In regard to your location here, how satisfied is your family with the services available to them? (i f Not satisfactory, why do you say that?) Type A, Col. 35 0. DK 6_ 1. Satisfactory 48 2. Non-satisfactory 7_ 22. Do you receive a dal / English language newspaper? Type A, Co 1. 36 0. DK 0_ 1. Yes 56 2. No _5_ - 63 -23. What articles Interest you most In the paper? Type A. Col. 37 0. 0 A - 4 1. 31 B - 3 2. 10 C - 3 3. 9 D - 2 4. 9 E - 1 c J . R F - 1 6. 6 6 - 1 7. 5 H - 1 8. 5 1 - 1 9. 4 J K ! L - 0 24. Do you listen to the news on the radio? Type A, Col. 38 to 41. 0. DK 1. Yes 2. No 3. Other 25. Do you watch the news on television: . A n s , . . . . Type A, Col. 42 to 44. Chans. 2&6 Chan. an. 12 0. DK 0. 2 0. 2 6. 2 1. Yes _ I. 32 1.5 1.19 2. No _ 2. 27 2.54 2.40 3. Other 26. Do you ever discuss news topics with your Type A, Col. 45 - 47 ( 4 5 ) <46) (47) 1. Spouse or family 0. DK J_ 0. DK _4_ 0. DK _7_ 2. Neighbours I. Yes 49 I. Yes 27 I. Yes 32 3. Business Associates 2. No _9 2. No 30 2. No 22 27. Have you seen any publIcity regarding ^Ifare services (specify)? Type A, Col. 48 0. DK J _ 1. Yes 32 2. No 28 28. What type of publicity do you feel would be most effective? Type A, Col. 49. 0. 20 7. 1 1. 16 8. 0 2. 1 1 9. 1 3. 3 A. 0 4. 1 B. 0 5. 3 c . 3 6. 2 - 64 -29. Do you feel there are adequate resources to meet the social needs of this community? (If not, what else Is needed?) Type A, Col. 50 0. DK 20 1. Yes 2I_ 2. No 20 30. Tell me If you agree or disagree with the following statements about people who are on welfare? Type A, Col. 51-55 I.AGREE 2.DISAGREE 26 18 17 7 43 II II 43 7 35 20 6 37 12 12 51. people who go on rell8f become very dependent 52. nothing happens when people go on relief. 53. people have a better lif e on relief 54. others In our society reject people on relief. 55. people don't like to be on relief 31. When you are In a difficult position, how likely are you to seek help from other people? Type A, Col. 5 6 . 0. DK __3 1. frequently seeks help In difficult situation 4_ 2. sometimes seeks help In difficult situation | 5 _ 3. seldom seeks help in difficult situation _7 4. rarely seeks help In difficult situation 2. 32. In dally 11v i ng, people are exposed to various stresses and strains, tensions and pressure. How would you describe your everyday duties? Type A, Col. 37 0 D K 3. Not very stressful 1.' Very stressful _ 4 ' ^ t at a 11 stressf u I _ 2. Fairly stressful No total aval table - 65 -33. Part A 104. 105. 106. 107. 108. 109. *H0. HI. 112. 113. 114. 115. *II6. 117. 118. * l 19. 120. 121. 122. 123. 124. 125. 126. 127. 128. 129. 130. 131. I have here a l i s t of organizations serving people. T e l l me which ones you feel or to your knowledge are doing a great d e a l , some or nothing for peolple in t h i s area. Type B, C o l . 104 to 131 DOING A DOING 0. DK I.GREAT DEAL 2.SOME Alcohol Ics Anonymous 10 Alcohol ISH, Foundation 37 Boys' Club Ii Canada Manpower Centre 10 Capital Region Planning Board 38 Chi Id Guidance C l i n l c 36 ChiIdren's Aid Society 21 C i t y Welfare Department 15 Community Development Services 45 Community Welfare Council 34 Day Care Centre 25 Family & Children's Court 26 Family & Children's Service 28 Family Debt Counsel IIng 45 Family Planning Association 41 Fernwood Family Centre 49 Indian Friend"*hK Cent'-* 41 John Howard Society 30 Legal Aid Society 33 Low Income Co-Op 43 P r o v i n c i a l Old Age Assistance 18 Red Cross Homemakers 18 Salvation Army 3 S i l v e r Threads Centre 13 V i c t o r i a Order of Nurses II WelI Baby C l i n l c 21 White Cross centre 45 YMCA-YWCA 3 27 I I 23 15 2 10 15 17 4 7 13 13 16 3 6 3 6 10 9 2 18 21 39 25 32 27 7 29 24 II 26 31 16 15 24 27 9 18 22 20 I I 13 9 12 20 18 13 22 21 18 22 16 12 8 26 DOING 3M0THING 0 2 5 5 0 I 2 3 2 I 2 I 2 I 0 2 I I 3 3 I I I 2 I I 3 - 66 -33. Part B Type 8, Col. 132 to 159 HAVE YOUR FAMILY EVER USED 132. 0*1. Alcoholics Anonymous DK 2 1. YES 1 2. NO 58 133. A1coho11sm Foundat1 on 2 0 59 134. Boys' Club 1 6 54 135. Canada Manpower Centre 0 29 32 136. Capital Region Planning Board 3 I 57 137. Chi Id Guidance Clinic 2 I 58 138. Children's Aid Society 2 3 56 139. City Welfare Department 2 4 55 140. Community Development Services 3 0 58 141. CommunIty Welfare Council 2 2 57 142. Day Care Centre 2 2 57 143. Family & ChiIdren's Court 2 2 57 144. Family & Children's Service 2 6 53 145. Family Debt Counsel 1ing 2 1 146. Family Planning Association 2 I 58 147. Fernwood Family Centre 2 0 59 148. Indian Friendship Centre 2 1 58 149. John Howard Society 2 0 59 150. Legal Aid Society 2 1 58 15). Low Income Co-Op 2 0 59 152. Provincial Old Age Assistance 2 9 50 153. Red Cross Homemakers 2 6 53 154. Salvation Army 2 6 53 155. Silver Threads Centre 2 9 50 156. Victorian Order of Nurses 2 12 47 157. Wei 1 Baby ClInlc 2 14 45 158. White Cross Centre 3 2 56 159. YMCA-YWCA 2 15 44 - 67 -In your experience, how have your dealings with the following been? Type B, Col. 160 to 168. 0, DK I. GOOD 2. BAD NO 3dea I nqs 162. 163. 164. 165. 166. 167. 168. I 1 2 1 0 0 160. welfare worker 161. school truancy officer policeman police magistrate public health nurses v l s i 1 s „ M (VON) nurses lawyer doctor neighbourhood worker Do you consider social workers as helping agents? Type B, Col. 169. 10 2 48 2 0 58 2! 5 33 8 2 50 19 0 42 21 0 40 31 3 26 54 2 5 7 0 50 0. DK 1. Yes 2. No 3 . Sometimes _6 5I_ J L 2 Are problem families worth helping? Type B, Col. 170. 0. DK _3 1. Yes 57 2. No J _ Did you or any member of your household use any social agency during the past year? Type B, Col. 171 i l 47 0. DK 1. Yes 2. No In the past year which of the following have occurred as events or problems in your household? Type B. Col. 172 - 178 0. DK 172. 173. 174, 175. 176. 177. 178. 2 I 2 desertion or separation unempIoyment marital problems school problems and family problems 1 alcoholism and drugs I police and other legal (social) problems requiring lawyer or court contact 3 imprisonment I I. YES 1 9 3 6 2 3 0 2. NO 58 51 56 54 58 55 60 (If yes (172) - (178) identify or describe impact in general.) - 68 -39. When you were a child to your knowledge did your family ever deal with a Welfare Department (relief) or any agency for help? Type C, Col. 204 0. DK J 3 3.Two or three times _0 1. Never 45> 4. Often _2_ 2. Once 40. What were your parents' attitudes towards welfare programs? Type C, Col. 203 0, DK 27 1, Accepting 26 2, Not accepting _ 8 41. Have you ever received public assistance? Type C, Col. 206. 0. DK l_ 3. Two or more times _2 1. Never S3 2. Once j_ 42. Are you awar« of the Family and Children's Service? Type C, Col. 207 0. DK 0_ 1. Yes 3o 2. No 25 43. Have they any offices In this district? Type C, Col. 208 0. OK 25 1. Yes 28 2. No JJ 44. What mad© you awar© of the neighbourhood office? Type C, Col, 209 0. 39 1. 7 2. 7 3. 3 4. I 5. 4 45. What do you think was the purpose In locating a Family and Children's Service team In your neighbourhood? Type C, Col. 211 0. 24 4. 2 8. I 1. 9 5. I 9. I 2. 5 6. I A, I 3. 13 7. 3 46, Do you know what services are offered by th® neighbourhood office? Type C, Col, 212 0. DK J_ 2. No 49 1. Yes 12 - 69 -47. Have you had contact with the neighbourhood office? Type C, Col. 213 0. DK J _ 1. Yes _4 2. No 56 48. Have you continued contact with the nek ibourhood office? Type C, Coi. ,,14, 215, 216 (14) I. Yes __3 (15) Why? (16) Why Not? 2. No _6 0. 52 0. 59 0. DK 52 I. 2 I. I 2. I 2. I 49. Do you know people who have had contact with the neighbourhood office? Type C, Col. 217 ' 0. DK _3_ I . Yes |2_ 2. No 46/ 218, 219, 220 (219) (220) 8 B. Why? C. Why Not? 15 0 - 40. 0-49 38 1 - 2 1 - 7 2 - 6 2 - 2 3 - 1 3 - 3 4 - 4 A. 0. DK 1. Yes 2. No 51. Do you feel this neighbourhood office will benefit your community? Type C, Col. 221, 222, 223 (A) 0. DK J5_ (B) Why? (C) Why Not? 1. Yes 40 0 - 29 6 - I " 0 - 57 2. No 6 I - 13 7 - 2 I - I ~ 2 - 9 2 - 1 3 - 6 3 - 2 4- 0 5 - I 

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