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Pilot project to develop a longitudinal study relating to family and children's service-neighborhood… Dunbar, Alexander Blair 1969

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In p r e s e n t i n g t h i s t h e s i s  in p a r t i a l f u l f i l m e n t of  f o r an  the  that  advanced degree at  the  Study.  thesis  University  of  British  L i b r a r y s h a l l make i t f r e e l y a v a i l a b l e  I further  agree that  or p u b l i c a t i o n  w i t h o u t my  be  nils r e p r e s e n t a t i v e s .  of t h i s t h e s i s  written  Columbia, I agree  reference  g r a n t e d by  the  Head of  f o r f i n a n c i a l g a i n s h a l l not  permission.  S o c i a l Wcr k.  The U n i v e r s i t y o f B r i t i s h V a n c o u v e r 8, Canada Date  June 1969  and  Columbia  my  It i s u n d e r s t o o d t h a t  B l a i r Dunbar John F a r r Robert Leach George P h i l i o n  Department o f  requirements  p e r m i s s i o n f o r e x t e n s i v e c o p y i n g of t h i s  f o r s c h o l a r l y p u r p o s e s may  Department or by  for  the  be  copying  allowed  A PILOT PROJECT TO DEVELOP A LONGITUDINAL STUDY RELATING TO FAMILY AND CHILDREN'S SERVICE—NEIGHBORHOOD TEAM SERVICES  CHILDREN'S AID SOCIETY AT VICTORIA, 8. C .  Presented by:  B l a i r Dunbar John F a r r Robert Leach George Phi I Ion  A Research P r o j e c t submitted In p a r t i a l f u l f i l m e n t of the requirements f o r the Degree of Master of S o c i a l Work. The U n i v e r s i t y o f B r i t i s h Columbia April,  1969  (II)  ABSTRACT  This Is th© report of four social work students engaged In the process of developing a longitudinal study. The o r i g i n a l concerns guiding the enquiry Involved two general concepts: (I) non-utlIIzatlon of agency services and (II) lack of awareness re such services. It was f e l t that a large r i s k population are not aware of the services available t o them and thus they were unable to u t i l i z e community resources. The public relations program has also f e l t to be a factor which should be examined. In order to study t h i s problem In an actual s e t t i n g , the Family and Children's Service's Fernwood-GIadstone neighbourhood team was chosen as the vehicle for the research project. This study Is an attempt to design a data c o l l e c t i o n Instrument which w i l l measure the level of awareness about a p a r t i c u l a r agency team and Its program In a s p e c i f i c community. The Instrument developed was a questionnaire designed to e l i c i t responses concerning: (I)  what people know about a p a r t i c u l a r agency team and Its program. (II) what people know about the general services of an agency. (III) what people think of th© method of p u b l i c i t y used by the agency. The questionnaire was administered to a population selected through u t i l i z i n g the multiple phase sampling of the random samp 11ng techniques. The responses to th© questionnaire are precoded to f a c i l i t a t e th© use of th© MVTAB computer program In the analysis of the data obtained. The material obtained from the pretest sample Indicates that the Instrument w i l l obtain the desired Information. The highly tentative findings (due to the small sample size) suggest that th© members of the community studied have a general knowledge about th© Family and Children's Service agency but are not as aware of the agency team operating out of an office In t h e i r community. The respondents stated a general willingness to u t i l i z e th© services of t h i s team when needed. This suggests that advertising is Important - that methods u t i l i z e d thus far have not been too successful. Based on the findings of the pretest It Is recommended that the data c o l l e c t i o n Instrument be refined and a f u l l study be conducted.  OUTLINE OF CONTENTS  I Background:  11  111  1.  Introduction  Page I  2,  Th© V e h i c l e f o r Research  Page I  Prob I em Fori, u i c t i on: 1. Experience Survey 2. Reference P o i n t s 3. V a r i a b l e s 4. Operational D e f i n i t i o n s Samp I i ng Design: 1, 2. 3. 4,  IV  V Vi  VII  IX X  2 2 3 3  Page Pag© Pag© Page Page  4 4 4 4 5  Data C o l l e c t i o n Design: 1,  T h e o r e t i c a l Aspects  Page 6  2.  R a t i o n a l e f o r each question  Page 7  Data C o l l e c t i o n Process  Page 10  Data A n a l y s i s Design: 1. Coding 2. Program Data A n a l y s i s ; 1.  VI11  Identification Size Method a. t h e o r e t i c s ! b, p r a c t i c a l Social Characteristics  Page Page Page Page  Page 10 Page 10  2. 3.  Comparison with demographic study Findings r a Reference P o i n t s Findings o f B i v a r i a t e Runs  Pag© i t Page 13 Page 14  4.  Other Findings  Page 18  i m p l i c a t i o n s o f t h e Pre p e t :  Page 19  Suggested Improvements  Page 20  Conclusion BIBLIOGRAPHY  ,  Page 21  APPENDICES APPENDIX I  Reference M a t e r i a l f o r I n i t i a l  Inquiry.  APPENDIX If  Family and C h i l d r e n ' s S e r v i c e Neighborhood Team Concept.  APPENDIX !!S  R e s u l t s o f Experience  APPENDIX IV  Tables o f S o c i a l C h a r a c t e r i s t i c s f o r V i c t o r i a , B.C., 1961  APPENDIX V  Coding Key  APPENDIX VI  Shows NULIFE Study questions which correspond t o some o f o u r q u e s t i o n s ; some w i t h minor v a r i a t i o n s .  APPENDIX V l l  F i n a l c o r r e c t e d copy o f Questionnaire w i t h t a b u l a t e d responses.  Survey.  (iv)  L I S T OF TABLES  TABLE I Comparison  o f sample w i t h  1961 D e m o g r a p h i c D a t a .  Page  12  TABLE II Home o w n e r s h i p  and t e n a n c y v e r s u s a w a r e n e s s .  Page 15  TABLE III W i l l i n g n e s s t o u t i l i z e s e r v i c e by s e x .  Page 16  TABLE IV Opinions re s o c i a l workers  Page 17  TABLE V Parents'  I n f l u e n c e on a t t i t u d e s  Page 18  (v)  ACKNOWLEDGEMENTS The co-authors of t h i s research project should l i k e to sincerely acknowledge the assistance of the following In developing t h i s project to Its present stage: Dr. J . Crane, Associate Professor, School of Social Work, University of B r i t i s h Columbia. The FAmily and Children's Service, (The Children's Aid Society of V i c t o r i a , B.C.) The National Urban Low Income Family study research manual produced by the Canadian Welfare CounclI.  - I_ I  Background; Introduction - Ground work f o r t h i s p r o j e c t was l a i d e a r l y In October, 1967 when t h e four researchers expressed an I n t e r e s t i n doing a J o i n t research p r o j e c t . I n i t i a l l y we had a broad spectrum o f problems under  consideration  f o r c l o s e s c r u t i n y ; ranging from s o c i a l a s s i s t a n c e t o th© phenomena of glue s n i f f i n g .  As we debated back and f o r t h one theme became  c l e a r l y evident and dominant.  A l l four o f t h e researchers were  expressing f e e l i n g s d e a l i n g with t h e p u b l i c ' s concern about w e l f a r e programs.  T h i s had many r a m i f i c a t i o n s I n c l u d i n g —  advertising,  s e r v i c e d e l i v e r y , meeting community needs and p o l i t i c a l  action.  We had thought t h a t "concern" o f t h e p u b l i c was r e l a t e d t o t h e i r knowledge about w e l f a r e agencies. By t h e time we had held two meetings with Dr. Crane and completed an I n i t i a l research o f th© l i t e r a t u r e (se© appendix I) we were focuss i n g on t h e area t h a t we wanted t o c o v e r .  Our o r i g i n a l  Interest  i . e . t h e p u b l i c ' s concern o f , o r lack o f , w e l f a r e problems, was broken i n t o two concepts.  The f i r s t concept was "non-utlIIzatlon  of s e r v i c e s " and t h e second concept was "awareness".  A l l we  needed now was a v e h i c l e In t h e community t h a t would a l l o w us t o e x p l o r e these Ideas. 2,  V e h i c l e f o r Research - We f i n a l l y decided t o use Family and C h i l d r e n ' s S e r v i c e - a c h i l d c a r i n g agency - as o u r research v e h i c l e .  There  were many p r a c t i c a l reasons f o r t h i s . c h o i c e , on© o f which was t h e i r permission.  Another very Important f a c t was t h a t t h e i r  o r g a n i z a t i o n a l s t r u c t u r e suggested a v i a b l e research v e h i c l e t o  - 2test hypotheses. The agency had Just embarked (within the year) upon a neighborhood team approach for "protection and family counselling units". The supposition Is that a client will know and hence us© a neighborhood facility more readily (sooner and more often) than a large centralized service. We felt this was not enough; In addition we believed an aggressive advertising program must be utilized.  Thus we selected one of th© teams (Fernwood team) as  our target and decided to attempt to study "utilization" and "awareness" In th© team"s Immediate jurisdictional area. See Appendix II for a definition of this team. 11 Problem Formulation; 1. Experience Survey - In order to get a feelIng of th© community and to further test our Ideas w© set up and conducted an experience survey. Briefly, the results indicated that our respondents felt people were not aware of services, referrals were not made to proper agencies, advertising was lacking and all felt th© community had many unmet needs. We felt we were on the right track after discussing our interviews.  Please refer to Appendix III for more  detail on th© experience survey, 2. Reference Points - Four reference points originally guided this Inquiry,  They were:  (a) To measure the amount of awareness in a specific community concerning the activities of a Family and Children's Service team, (b) To measure the public level of awareness of general welfare services offered by the FAmlly and Children's  - 3Service team In that community. (c)  To obtain some reaction from the community concerning methods of publicity used by the agency and their effectiveness.  (d)  To design an empirical study useful In measuring the rate of change of public awareness re services of the team In a specific community over a given period of time.  As this was an exploratory formulative study i t was decided that hypotheses could not be set up to be tested.  During the analysis  of the data It i s hoped that hypotheses based on the reference points can be formulated for future testing. 3.  4.  The variables guiding this study are; (a)  Independent variables are team presence and team program.  (b)  Dependent variables are a willingness t o u t i l i z e team programs and awareness about the team and Its program.  (c)  Intervening variables will be those factors listed on the page of the questionnaire which will influence the effect of the Independent variables upon the dependent variables. They are such Items as age, sex, occupation etc.  Operational Definitions (a)  Family and Children's Service neighborhood team means; (1) (It)  senior social worker  (111)  Junior social worker  (Iv) (v) (b)  team supervisor  case aide volunteers who are working as a team In census tracts 2 and 3 of Victoria city,  Team presence or the time factor In this study Is taken as the time It has been actively working In the area — September, nlneteen-hundred and sixty seven.  4 -  111  (c)  Team program is aimed mainly at the agency's mandate concerning child protection and family counselling but i t Is also seen In a broader context of involving the community In the solving of their problems.  (d)  Willingness to u t i l i z e team program and awareness of team program will be operational I zed by the responses to the questionnaire.  Samp IIng Design 1.  Identification - Identifying the study population needed and available was a simple matter.  We are studying the area covered  by th© Fernwood-GIadstone team of Family and Children's Service, thus are restricted to their jurisdictional area which Is census tracts two and three of th© City of Victoria, B.C.  The unit of  study will be one adult member of a household. 2.  Size - As this research project Is a pretest to develop a research design sample size has been kept small.  Therefore at Dr. Crane's  suggestion we tentatively aimed at a sample size of sixty-four. 3.  Method - (a)  theoretical - After studying th© various methods open to us, we decided to use th© multiple phase sampling of the random sampling techniques.'  (b)  practical - Sample population (N) of census tracts two and three was obtained from Social Characteristics 1961 prepared by Capital Region Planning Board for the Community Welfare Council of Victoria (hereinafter referred to as the demographic study).  This  study Is based on nIneteen-hundred and sixty-one census figures (the most up-to-date at the time of the study).  Their figures Indicated that there are  - 5 -  four thousand and eight hundred households. A sample size of N-slxty four had been chosen for the study. Thus one hundred households ware randomly chosen In order to allow for lost samples. This was accomplished by first listing all streets In census tracts two and three. A recent map and a document called "Index of Streets for Greater Victoria" was used. A street was randomly chosen and then located In th© city directory. Using random tables secured from the research section of the Health Department, Provincial Government of British Columbia, forty-eight housebolCs were chosen randomly. Then utilizing another table of random selection on© of th© forty-eight households was chosen to b® Included In th© sample. On® hundred addresses were chosen. Eight did not meet our sample criteria. Upon contacting the remainder thlrty-on© Individuals refused to participate In this study. Our method of contacting these Individuals Initially was by telephone but du© to a very poor response It was decided to call personally. 4. Social Characteristics - We utilized a study called Social Characteristics 1961, Victoria Census to obtain the social characteristics of th© community. Some of th© salient social characteristics of census tract three are: high ratio of growth Increase, higher fertility ratio, higher  - 6 native bom, lower Immigration r a t i o , a high number of people completing elementary school only, has a lower number of single people but a higher number of married couples, It also has fewer families but those families are larger than the V i c t o r i a average, higher r a t i o of laborers but also with a higher number of people earning more than two thousand dollars a year,  From the foregoing  census t r a c t three would appear to be a r e l a t i v e l y stable section of the total community. Census t r a c t two more closely follows the V i c t o r i a averages, however, It has a lower growth r a t i o and has one of the lowest average family wage and Incomes despite having a higher r a t i o of thepopuIatton completing elementary school.  From the Information contained  In the study, we are using for a reference. It Is obvious that census t r a c t two Is the more disadvantaged area of the two. According to I l l u s t r a t i o n thirteen of the previous quoted study, there Is a graphic protrayal of V i c t o r i a ' s social economic Index and census tracts two and three are equated as below average on t h i s social economic ladder as compared to other regions in the Greater Victoria area.  Please refer to Appendix IV which contains  In tabular form more information on the social characteristics of census tracts two and three. IV  Data Collection Design I.  Theoretical aspects - After much deliberation It was decided t o use a semi-structured probe data c o l l e c t i o n instrument In the form of a questionnaire, administered through personal Interviews.  The  questionnaire format permits some degree of standardization, thus  - 7 -  giving some degree of uniformity for recording of responses.  The  personal Interview technique allows more f l e x i b i l i t y and a higher response from the sample.  The questions are arranged to give an  Indication whether or not the respondent has Information or opinions concerning those areas of interest. from three sources. NUL1FE  These questions were drawn  We have u t i l i z e d some questions from the  study for sake of comparison; w© designed some of our  questions to obtain s i m i l a r Information to that obtained from th© census; the majority of questions are our own. 2.  Rationale for Each Question - The questionnaire In Its final form masked many previous attempts during which w© added, deleted and rearranged at a furlour pace.  Indeed were I t not for a pressure  called time, we would s t i l l be on the questionnaire.  We previously  referred to (pp. 2 - 4 ) the type of material being sought; we w i l l now Indicate how each question operational I zed our objectives. Question number one to Question sixteen:  These f i r s t sixteen  questions comprise our facesheet information and cover such questions as age, sex, etc.  The responses to these questions provide  the Intervening variables of t h i s study. Question seventeen:  re Iates to a person's awareness of his community  and those Institutions contained therein. Question  eighteen:  We were looking for a relationship between  number of friends In a community and t h e i r awareness of services in that community. Question nineteen: Question twenty;  Was obtained from the NULIFE study. Re Iates to the dependent variables willingness  to u t l I i z e services and awareness.  - 8 Question twenty-one relates to awareness of general  services  available In the community. Question twenty-two:  may be related to question of advertising.  Question twenty-three: to Question twenty-eight: relate to advertising.  These questions were designed to Indicate what  advertising medium people pay attention t o .  Question twenty-eight  Is to obtain respondent's opinion on what constitutes most effective advertising. Question twenty-nine: pertains to awareness of social agencies In the community. Question t h i r t y : Is designed to measure attitude toward r e l i e f . Question thirty-one: pertains to a willingness to u t i l i z e help of others In a d i f f i c u l t s i t u a t i o n . Question thirty-two: a comparison with the NULIFE study data. Question t h i r t y - t h r e e ; part A: pertains to awareness of services Part B pertains to u t i l i z a t i o n of services. Question t h i r t y - f o u r : Is designed to measure opinions concerning resource people. Question t h i r t y - f i v e : Is designed to measure Individual's opinion of social workers. Question t h i r t y - s i x : designed to measure attitude pertaining to acceptance of social welfare programs. Question thirty-seven: A factual question r e l a t i n g to u t i l i z a t i o n of services. Question t h i r t y - e i g h t : is designed to give an Idea of respondent's particular social functioning and in conjunction with other questions  give a measure of willingness and an awareness to u t i l i z e servIces. Question t h i r t y - n i n e to Question forty-one: attitude questions examining whether attitudes and values are passed on and what effect t h i s would have on an i n d i v i d u a l ' s willingness to u t i l i z e services. Question forty-two and Question forty-three: is designed to obtain Information re awareness. Question forty-four: is designed to discover how people became aware of the neighborhood o f f i c e . Question f o r t y - f i v e : is a probe question designed to reveal respondent's opinions concerning th© team program. Question f o r t y - s i x : is a question regarding awareness of team program. Question forty-seven: Is a question relating to awareness. Question forty-eight: Is a measure of willingness to u t i l i z e services. Question forty-nine: is an indication of awareness; indicating t h e i r knowledge of people who have had contact with the neighborhood office. Question f i f t y : Is a measure of willingness to u t i l i z e services, with probes to e l i c i t further comments. Question fifty-on©: is an attitude question designed to Indicate the respondent's willingness to u t i l i z e th© agency's services, with probes to e l i c i t further comments. Some questions in the questionnaire are taken from th© NULIFE study (see Appendix VI)  -  /  10  -  Data Co MeetIon Process - Three of the project workers and a paid student administered the questionnaires.  The three project workers  had discussed amongst themselves the proper method and  techniques  Involved In administering a questionnaire so as not to mislead or direct the person being Interviewed.  An attempt was made to be as  objective as possible In administering the questionnaire. Miss Farnden, a University of Victoria student, was obtained through a special section of Canada Manpower and was paid one dollar and cents per Interview,  fifty  Before turning her loose on the unsuspecting,  the three of us gave her a two hour training program involving (a) administering the questionnaire to her so that she would be famil i a r with Its content and peculiarities; (b) training her In Interviewing techniques and possible ways to minimize her Influence on the people being Interviewed.  v  *  Data Analysis Design; I.  Coding 0 In order to f a c i l i t a t e transferring the collected data from the questionnaires to the M.V.T.A.B. machines a l l questions were precoded.  Those questions that were open-ended probes were  l e f t a sufficient number of columns to code the respondent's replies. 2  »  Please refer to Appendix V for the coding key.  Programming - We are not going to attempt an explanation of computers, but, would refer the reader to a booklet published by the computer center at U.B.C. ent1tIed Multl-Variate Contingency Tabulations which adequately explains their programming schedule.  Instead we intend  to state our method of analysis and to IIst the various runs attempted.  By u t i l i z i n g the pre-coded questionnaire one project  - II worker punched out the data onto Information c a r d s .  Next he  prepared the c o n t r o l cards which Informed the machines what we wanted done t o the data.  B a s i c a l l y t h e r e were two analyses that  were used.  Univariate informationgave a numerical t o t a l t o the  responses.  Bivariate tabulations  were attempted t o obtain corre-  l a t i o n s of r e l a t i o n s h i p s . The b i v a r l a t s runs attempted a r e as f o l l o w s :  VII  (a)  Membership ( o r lack o f ) in an o r g a n i z a t i o n was examined In r e l a t i o n to the Individual's awareness of the Family and C h i l d r e n ' s Service and i t s neighborhood team (Question twelve versus t h i r t y - t h r e e A . )  (b)  Awareness of the neighborhood o f f i c e was examined In r e l a t i o n to being a home owner o r a tenant (Question forty-three versus sixteen).  (c)  An examination of u t i l i z a t i o n of services by sex (Question twenty versus two).  (d)  An examination of those who s t a t e d a w i l l i n g n e s s to u t i l i z e a neighborhood office In r e l a t i o n In those who stated that they act IveIy sought help In d i f f i c u l t s i t u a t i o n s . (Question t h i r t y one versus f i f t y ) .  (©)  An examination of op InIons of social workers in relation to contact with social workers. (Question t h i r t y - f o u r versus thirty-five).  (f)  An examination of perceptions of parental attitudes in r e l a t i o n to attitudes concerning problem f a m i l i e s . (Question forty versus thirty-six.)  Data Analysis: I.  Comparison with demographic study -  This analysis was performed  In order to find out how the pre-test sample corresponded with the demographic material available for t h i s community.  The  following table indicates how closely the pre-test sample corresponds t o the available demographic data.  - 12 -  TABLE I I.  Comparison of sample with nlneteen-hundred and  sixty-one  Demorgaphic d a t a .  Study Question Number  TotaI f o r Study in Percent  #2 Sex a(Male) b(Female) #3 Age 15-44 years 45-64 years over 65 years #4 Marital Married  Status  T o t a l f o r Census T r a c t s Two and Three In P e r c e n t  52f 48?  48$  m  38$  345? 171  15$  52$  18$  75$  67$  #5 E t h n i c i t y British  66$  71$  #6 Language EnglIsh  98$  98$  #7 B i r t h p l a c e Victoria  89$  N/K  16$ 18$  36$ 59$ 5$  45$  15$ 75$*  #8 Education Elementary Some High Some U n i v e r s i t y None/NK  e\i  5%  #9 Occupation Manager, P r o f e s s o r , e t c . C r a f t s , S a l e s , Labor  21$  #11 R e l i g i o n Roman C a t h o I i c Protestant Other  26$ 54$ 20$  #15 Number of Chi Idren None  41$  33$  69$  65$  Own/Buying 72$ Rent 28$  65$ 35$  #15 Residence In Tractstwo and two plus years  three  #16 Own/Buying/Rent * Including HSWF's, our study d i d not.  (25$ N/K Est(60$ (15$  - 13 2.  Findings re Reference Points: In r e l a t i o n t o the reference points g u i d i n g t h i s enquiry an a n a l y s i s of data revealsthe f o l l o w i n g : (a)  To measure the amount of awareness 1n a s p e c i f i c community concerning the a c t i v i t i e s of a Family and ChiIdren's Service team. The survey i n d i c a t e s t h a t f i f t y - n i n e percent o f t h e sample were aware of t h e Family and Chiidren's Service.  Forty-  s i x percent o f the sample were aware of the d i s t r i c t o f f i c e . As the main agency (Spencerhouse) and the neighborhood o f f i c e (Fernwood Family Centre) are w i t h i n six blocks of one another, t h i s may have confused some o f our respondents and we would suggest that this be c l a r i f i e d In a future study. (b)  To measure public level of awareness o f general w e l f a r e services offered by the Family and Children's Service team In that community (Victoria, census tracts two and three). Th© r e s u l t s i n d i c a t e t h a t t h e r e was a low level o f awareness concerning the s p e c i f i c s e r v i c e s o f f e r e d .  Twenty percent  of the sample Indicated that they were aware of the services offered by the Fernwood Family Centre. sample had experienced (c)  Seven percent of th©  persona I contact with the Family Centre.  To obtain some reaction from th© community concern Ing the methods of publIclty used by the Agency and their effectiveness. The responses from the samp I © Indicate that newspapers and television would be the most effective advertising mediums, These mediums combined on a regular basis would be even more effective.  (d)  To design an empirical study useful in measuring the rate of change of public awareness regarding the services of the  -  14 -  team In a s p e c i f i c community over a given period o f time. The sampling techniques u t i l i z e d led t o a sample- t h a t was c o n s i s t e n t with m a t e r i a l contained the  i n t h s census data o f  Federal Government and t h e Demographic m a t e r i a l prepared  by the C a p i t a l Region Planning Board f o r Greater The  responses obtained  Victoria.  in t h i s p r e t e s t sample i n d i c a t e t h a t  i t i s p o s s i b l e t o measure the l e v e l o f awareness o f a d i s t r i c t o f f i c e , I t s program in a community, and t h e w i l l i n g ness o f people t o u t i l i z e t h e s e r v i c e s . over a given period of time should  Studies conducted  i n d i c a t e t h e amount and  d i r e c t i o n o f change. The  use o f the q u e s t i o n n a i r e  i n t h i s p r o j e c t has i n d i c a t e d  t h a t i t i s a useful t o o l t o o b t a i n t h e r e q u i r e d  information.  B i v a r i a t e runs, we d i d not o b t a i n any v a l i d d u - s q u a r e s  In o u r  however, i t should be noted t h a t i t i s possibe t o o b t a i n v a l i d du-squares with a small sample through combining categories. but  It  This was not incorporated  i n our a n a l y s i s d e s i g n  Is suggested as a p o s s i b l e f u r t h e r s t e p i n t h e a n a l y s i s  of t h i s data. The (a)  f o l l o w i n g are the trends Membersh1p of  i n d i c a t e d by our b i - v a r i a t e r u n s :  in o r g a n i z a t i o n s i n r e l a t i o n t o a w a r e n e s s  Agency:  The  r e s u l t s o f t h i s run a r e i n c o n c l u s i v e .  obtained  The d a t a  i n d i c a t e s t h a t o f t h e t h i r t y - s e v e n people who  belonged t o one o r more o r g a n i z a t i o n s , twenty-two ( f i f t y n i n © percent) knew o f t h e Family and C h i l d r e n ' s only  five  (fourteen percent)  knew o f t h e  Service  neighborhood  15  team.  -  Of the twenty-four people who did not belong to  any organizations (forty-four percent) eleven knew about Family and Children's Service (thirty percent) knew of the Family and Children's Service team. Home ownership and tenancy versus awareness.  Tab I a II shows  the findings. TABLE II Know of D i s t r i c t Office  Don't know of D i s t r i c t Office  Tota1s  (-tome Owner  18  26  44  Tennants  10  7  17  This data indicates that tenants have a higher awareness (fifty-nine percent) than home owners (forty-one percent) of the d i s t r i c t o f f i c e .  - 16 (c)  Willingness to u t i l i z e service b y sex: TABLE 111  Prob1 ems Desertion Separation  Male  Fema 1 el  5  8  18  15  Marital Problems  4  8  School and Family Problems  9  9  Unemployment  Alcoholism and Drugs  Ii  13  Pol ice and Other Legal  19  16  Imprisonment  16  13  From t h i s table i t i s apparent that the third problem shows the widest s p r e a d in terms of w i l l i n g n e s s to use s e r v i c e s . ( d )  Willingness t o u t i l i z e i n r e l a t i o n t o t h o s e w h o a c t i v e l y  seek help: Of the nineteen people who actively seek help, seventeen people Indicated a willingness to u t i l i z e services.  Of  the thirty-nine people who seldom or rarely sought help, thirteen Indicated a definite hesitancy to u t i l i z e services. More respondents were uncertain about their feelings.  -  17 -  (e) Opinions about social workers in relation t o contact social workers, TABLE IV  Don't Know  He 1 p I ng Agent  Not Helping Agent  Sometimesi TOTAL!  Don't Know  0  1  0  0  1  Good Dea 1 i ngs  0  9  0  1  10  Bad Dea1i ngs  1  1  0  0  2  No Dea1!ngs  5  40  2  1  48  TOTALS  6  51  2  2  L_J1  i t i s interesting to note that eighty-four percent of the respondents perceive social workers as helping agents even  though seventy-nine percent have had no dealings with social workers.  ( f )  18  -  parents' Influence on attitudes: TABLE V PARENTS'" ATTITUDE  - ..  '—  Don't Know  Parents Accepting  Not Accepting  2  0  i  3  25  7  57  Don't Know RESPONDENT'S ATTITUDE  Fami11es Worth Helping  2  Not Worth He 1p ing TOTALS  t h e i r parents  1  5  TOTALS  0  1  0  1  27  26  8  6!  a t t i t u d e as being non-accepting, seven f e l t  problem f a m i l i e s are worth h e l p i n g . 4, Other F i n d i n g s ; A q u e s t i o n n a i r e c o n t a i n i n g numerical Vll.  t o t a l s c o n s t i t u t e s Appendix  Some o f t h e f i n d i n g s I n d i c a t e p o s s i b l e trends which should  be examined i n a f u t u r e study. One o f t h e f i n d i n g s t h a t we c o n s i d e r t o be important Is that s i x t y seven percent o f t h e respondents i n d i c a t e d they had few o r not c l o s e f r i e n d s i n t h e Immediate v i c i n i t y . Another f i n d i n g Is t h a t ninety-two percent o f t h e respondents r e c e i v e a d a l l y newspaper and a m a j o r i t y o f t h e respondents viewed the news on t e l e v i s i o n .  T h i s could Indicate which areas may be  most e f f e c t i v e f o r p u b l i c i t y regarding welfare s e r v i c e s .  I t was  found t h a t those agencies which have an e f f e c t i v e p u b l i c r e l a t i o n s programme ( i . e . S a l v a t i o n Army and t h e Red Cross) scored high as f a r  -  19  -  as the public's awareness of them was concerned. The respondents demonstrated a favourable public opinion towards those in need of help, in that ninety-two percent indicated that problem families are worth helping.  Twenty-three percent of the  sample utilized the services of a social agency during the past year.  The most mentioned problem was unemployment (nine respondents)  with school problems ranking secong (six respondents). Thirty-six respondents were aware of the Family and Children's Service Agency; of these twenty-eight district office.  Of the twenty-eight,  knew that there was a only twelve respondents  indicated knowledge of the services offered.  Four respondents  indicated that they had had dealings with the neighborhood o f f i c e .  VIII  Imp 11cations of the Project: The respondents Indicate a favourable attitude towards social workers and problem families.  Questions dealing with publicity indicate that  the effective combination of mediums would lead to a greater awareness of services available.  The implication of the foregoing is  that an agency should implement an effective public relations' program. Information about the two independent variables team presence and team programme, and the two dependent variables, awareness of and a willingness to u t i l i z e services was e l i c i t e d through the administration of the questlonnalra. The major Implications re the Information obtained from these variables Indicate that they: (a) (b)  can be measured. that there is a correlation between the independent and dependent variables which provides a foundation for the suggested hypothesis,  _ 20 One  of the major Implications of this project Is that hypotheses  could be developed for future testing based on t h e variables.  On  the basis o f the information e l i c i t e d t h e f o l l o w i n g h y p o t h e s e s are suggested: (a)  The positioning of a team in a specified geographical a r e a w o u l d b e f o l l o w e d b y i n c r e a s e d a w a r e n e s s of services a v a i l a b l e  to the people o f that area. (b)  Some people are not u t i l i z i n g present Family and Children's S e r v i c e t e a m s b e c a u s e o f lack o f awareness.  (c)  Utilization o f F a m i l y and Children's Service team p r o g r a m i s directly related to t h e level of awareness of the program and the c o n c e r n e x p r e s s e d b y the i n d i v i d u a l .  Suggested improvements: It  is our opinion t h a t t h e questionnaire obtained much o f t h e required  Information.  H o w e v e r , s o m e refinement a p p e a r s t  ob e n e c e s s a r y .  Although this questionnaire w a s u t i l i z e d i n a pretest In a community in V i c t o r i a ,  It  Is p o s s i b l e t h a t its u s e f u l n e s s c o u l d b e e x p a n  Agencies in other areas might u t i l i z e i t to establish a community's level of awareness regarding a specific agency a n d its p r o g r a m .  Some  of the changes In t h e questionnaire w o u l d than b e determined b y the needs of t h a t particular consumer. As  a result of administering this questionnaire we f e l t some o f the  questions were Irrelevant.  Therefore we would suggest eliminating  the question regarding the individual's opinion of his own h e a l t h (Appendix V l l , No. ten); the question determining the age o f t h e eldest child (Appendix V l l , Ho. nineteen); and the question describing everyday duties (Appendix V l l , No. t h i r t y - t w o ) .  Some questions resulted  in requests for c l a r i f i c a t i o n from the respondents Indicating some  - 21 ambiguity in the questions.  It is our suggestion that question  number twenty should contain "school" and "family categories.  !i  as separate  Question number thirty-one could be Improved by u t i l i z i n g  two categories (Frequently, Seldom) rather than the four presently used. We would suggest rewording the 1ntroduction to question number t h I r r y three A as follows: "If  you are aware of the following organizatlon,  please Indicate your opinion regarding whether or not it is doing a good job; if you are not aware of the agency, please mark Don't know". Another aspect of the questionnaire which can be Improved has to do with those questions that deal with the Family and Children's Services offices.  The question should clearly Indicate which office is being  referred to and thus some questions should be altered in such a way as to correct this fault (for example, see Question number  forty-three,)  The data analysis design could be Improved by a more careful uti11zatlon of s t a t i s t i c a l methods.  For example, as noted previously, consolIdatlon  of adjacent c e l l s la large tables wouId allow computation of valid Chi-Squares thus Indicating more clearly the relationships between variables. X  Conclusions: In the preceding pages, we have discussed the findings from our pretest sample.  More information relevant to the data may be found In the  appendices. It Is our conclusion that this study provides a useful format within which to test the suggested hypotheses.  The variables have proven to  be operational and measurable through the questionnaire and a f u l l study should reveal correlations in the area we have delineated for gatIon.  scale InvestI  - 22 -  Footnotes: I.  Polansky, N.A. Social Work Research, Chicago, University of Chicago, Press 1963, page 80  - 23 -  B I B L I O G R A P H Y Canadian Welfare C o u n c i l . N a t i o n a l Urban Low Income Family Study Research Manual, Ottawa, O n t a r i o 1966 Polansky, N.A.  S o c i a l Work Research Chicago U n i v e r s i t y P r e s s , Chicago  1963  V i c t o r i a C a p i t a l Region P l a n n i n g Board, S o c i a l C h a r a c t e r i s t i c s , 1961 - V i c t o r i a Census - M e t r o p o l i t a n A r e a . 1966  - 24 APPENDIX Reference Material for Initial  Inquiry;  Aronson, H. Overell, Betty  "Treatment expectations of patients In two social classes." Social work, January, 1966  Brlgg, Elvlna Hughes  "The Application Problem; A study of why people f a l l to keep f i r s t appointments." Social Work, 1965 April  Burgess, Elaine  "Poverty and Dependency: some selected characteristics. Journal Sociological Issues, January 1965  Fischer, A.  "Culture and Communication and Child Welfare." Child Welfare, April 1964  Fowler, I.A.  "Family Agency characteristics and c l i e n t Social Casework, May 1967  Gordon, W.E.  "Knowledge and Value: Their distinction and relationship In c l a r i f y i n g social work practice." Social Work, July 1965  Handler, Joel F. Rosenheim, Marget K.  "Privacy In Welfare: Public Assistance and Juvenile Justice. Law, Contemporary Problems, Spring, 1966  I berg, L.  Community Leaders and Public Welfare. Journal of Social Work Process, 1966  Kluckhohn, F.R.  "Theory of Dominant and Variant Value Orientations." Social Work, July 1964  Krause, Merton S.  "Predicting Client Discontinuance at Intake," Social Casework, June 1962  Mayer, John E, Rosenblatt, Aaron  "The client's Social Context: Its effect on continuance in Treatment." Social Casework, November, 1964  Miller,  "Poverty and Inequality In America; imp IIcatlons for Social Services." Child Welfare, November, 1963  S.M,  continuation.  Perl man, Helen H.  "Self-Determination, Reality or Illusion." Seclal Service Review, December 1965  Piven, Frances  Participation of residents in neighborhood community action programs. Social Work, January 1966  Regensblng, J .  "Reaching Children Before the C r i s i s Comes." Social Casework, March 1954  - 25 Ripple, L i l l i a n  "Factors Associated with continuance In casework service". Social Work, January 1967  Scott, Robert A.  "The Selection of clients by social welfare agencies The Case of the BlInd." Social Problems, Winter 1967  Turner, Frances J.  "Comparison of Procedure In the Treatment of Clients with Two Different Value Orientations." Social Casework, May 1964  Wade, Alan D.  "Social Work and P o l i t i c a l Action." Social Work, October 1963  Warren, R.L.  "The Impact of New Designs of Community Organization Chi Id Welfare, November 1965  Zucker, M.  Citizen's Advice Bureaus: The British way Social Work, 1965  - 26 APPENDIX II Family and Children's Service - Neighborhood team concept" Many large agencies Including th© provincial government, Department of Social Welfare, Family and Children's Service, has had to consider two alternatives In order t o Improve services to c l i e n t s , either Increase centralization or decrease centralization. Family and Children's Service has combined both alternatives by centralizing such services as home finding, home approving, unwed parents' section, adoption, long term care, administration; and decentralizing child protection and family counselling Into neighborhood teams.  Presently  there are three teams with the possibility of more In the future. Team composition consists of a supervisor, a social worker In a senior capacity, on© or more social workers, one or more case aides, one stenographer and a number of volunteers.  One of the main goals of a neighborhood  approach Is for the team t o Involve the community In participation of programs of a preventative nature. The Fernwood-GIadstone team Is the f i r s t such unit for Family and Children's Service and has bee«« operating since September 1967, On© of the main purposes In establishing such a team Is the hop© that th© team will become Involved In the community, thus Increasing th© effectiveness of the Agency's program In the area.  - 27 APPENDIX i11 The following questionnaires are the results of our experience surveys In which we queried key members of the community concerning our research project; Results From Experience Survey Interviews - John Farr Taxi Driver People t e l l taxi drivers a l l their problems but he's not expected to advise them because then the onus would be on them to do something.  Driver  also f e l t that some people used more than their f a i r share of community resources and as a result a certain degree of duplication of service was the result. 1. Vast majority of people do not know because they have not found It necessary to delve Into the Intricacies of community services before. 2.  No. Amongst these he classes himself, though he thinks there Is a great deal of abuse of these services - some people get the "royal" treatment,  3.  Because of pride and/or Ignorance - Most people physically able to look after themselves.  4.  Not sure himself what services are available. to A.A. and Alcoholism Foundation,  5.  Through mass media of communication, copy the U.S. In this regard re advertising of social security benefits.  6.  Resources adequate. Necessities of l i f e provided for. A certain amount of duplication of services present In some areas? Analogy of the "squeaky wheel getting the o i l " I.e. some people abuse services avallabl© to them.  Commonest referrals  Minister Interested and concerned, helpful and cooperative. Would like more agency personnel to come out Into the community and make th© public more aware of their services and who they are. I.  Very frequently - most people have a kind of mental block about  - 28 familiarizing themselves with community welfare resources - I.e. hope It won't happen to them! 2.  No. Agencies should arouse more interest on a personal approach. Just familiarizing public not sufficient.  3.  Ignorance of what agency does and stands for - Pride.  4.  Depends upon th© circumstances. Influenced by personal contacts h© has had with agency personnel. Generally uses agencies offering spec!a 11 zed servIces.  5.  Person to person basis necessary - If one could put a face and a name and an agency together - think of an agency f i r s t , personnel of that agency second.  6. Organizationally yes but Insufficient staff and resources for treatment. Doctor: Friendly concern.  Surprisingly " i l l  informed" himself as regards to welfare  services although well Informed about medical services, such as V.O.N., Public Health, placement counsellors at th© Hospitals, etc.  Very short inter-  view, very businesslike answers. 1.  Constantly In contact with people not aware of services available to them. Public not well-informed.  2.  People can only relate their own needs to the services available must make needs known then services will b© Improved.  3.  Loss of privacy.  4. Health workers generally such as V.O.N., Public Health, Hospital social workers, etc., must have empathy with and respect for referring agency and vice versa, 5.  Not sure that they need to; some agencies need to publicize what they do to j u s t i f y their own existence.  6. No, and never will be. Some people living In Inadequate psychological environment will u t i l i z e specialized services a l l their lives - a few f a l l on hard times and need temporary help. He regrets increasing trend towards fragmentation of disciplines - everyone a specialist in his own right - no on© In an overall position of command to avoid duplication of services.  - 29 Results from Experience Survey Interview - George Phi I Ion In regards to our experience survey, I Interviewed a school principal, a local grocer, and a landlord, a l l within the boundaries of census tracts two and three. These people were a l l asked the six questions of our revised experience survey questionnaire. Their results were as follows: (a)  Local Grocer (talked mainly In terms of Public Assistance)  ANSWERS 1.  Very few - most people In his experience know what Is coming to them, particularly In regards to Public Assistance.  2.  A lot of people have made a study, however, many through sickness who are In need, are not sure what Is available and often ask him.  3.  The latter group (number two) are not happy about needing help - very proud and desire Independence as soon as possible.  4.  In general he has found that people know where the Agencies are, but not what their various functions are.  5.  He thinks that locally, In the Press, there is adequate publicity, particularly in regards to Child Welfare services.  6. He feels there should be more work resources and a closer scrutiny of people using or requiring services. (b)  Local Landlord (much more satisfactory interview-was able to look at total picture)  ANSWERS 1.  From her experience very few people are aware of th© services available to them,  2.  In her experience very few people know muchabout the services available many have some definite misconceptions.  3.  For fear of losing one's Identity and personal freedom.  4. Mostly City Social Services for financial help. Family and Children's Service for family problems and John Howard Society r© court matters (interesting). 5.  By having a newspaper column on a regular basis with articles written by representatives of Agencies. Also through education courses In the school system - mainly high school.  - 30 6. No, "never enough" - need more community centres for a l l , more boys clubs, classes at night school for young people thinking of marriage. She f e l t that the deserted wife In this community was getting a very "bad deal". 1  (c)  School Principal ( f i r s t school term In this area)  ANSWERS 1.  Quite often - particularly In regards to education services.  2.  Not really.  3.  Feels that pride mainly but also that there seems to be a stigma attached to seeking such help.  4.  Mostly agencies related to school problems. problem - Family and Children's Service.  5.  Through the publication of newsletters for distribution through the schools t o students and parents.  6.  "No". Greater needs are present In Public Assistance, Mental Retardation, Speech Therapy, school nursing services and psychological and psychiatric services.  Ask around but often asks wrong people and get misled.  Whenever a family  Results from Experience Survey Interview - Robert Leach Local Barber Mr. Hall Is proprietor of the shop, he Is also an Old Age Pensioner who Is doing barberIng to supplement his Income.  He Is of English descent  but has been a resident of Canada and Victoria for many years.  He knows  most of the people In this community on a personal basis and always keeps up with news around town. QUESTION I In your experience, how often have you been in contact with people who are not aware of the services available to them? ANSWER I in reply to the above question, Mr. Hall responded that he contacted people more Infrequently than frequently who are hot aware of the services available to them and he would place this number at about three to four per month at the most.  - 31 -  QUESTION I I Are a large number of people you come Into contact with enough about the services available to them?  knowledgeable  ANSWER II No, I feel that even the people who are aware of an agency are not aware of the services that they offer. To this he drew the example of the Silver Threads here In Victoria; he f e l t most pensioners were aware of this organization but he f e l t they weren't aware of the advantages to be gained by belonging to It. QUESTION III For what reasons do you feel people would not u t i l i z e an agency's assistance? ANSWER III Pride mostly.  He could give no further answer.  QUESTION IV To what agencies do you usually refer people and why? ANSWER IV He usually referred people to the church, that ts a minister. He also referred people singly to the police, third th© welfare and fourth Spencerhouse which houses Family and Children's Service, a chiId caring agency. Mr. Hall seemed to be well aware of the functions of each one of the agencies he referred people to. QUESTION V How can agencies make the public more aware of their services? ANSWER V He f e l t that through advertising, pamphlets and radio time the people could b© made more aware of these resources, however, he didn't fully feel that this would be adequate. QUESTION VI Do you feel there are adequate resources to meet the social needs of this community? ANSWER VI No. Then he went on to Iterate that he did not feel th© welfare was enough, quoted one child on assistance Is allowed $25 where th© foster parent would get $75 for the same child. This sort of knowledge he has as a result of the publicity attributed to the Low Income Group. Secondly, h© did not feel that th© Old Ag© Pension was enough money although h© f e l t that the prim© problem of th© old ag© was loneliness and there was no programs other than the Sliver Thread to combat this. Housing hefelt was a problem, particularly  - 32 for families with low Income. Lastly he touched upon the teenagers, saying that there was not much for them; that they should use the schools more and he Is not In favour of building new buildings for those who really do not appreciate structures. QUESTION VII Is not on the check-11st, however, I asked It of a l l people I Interviewed and that was whether they were aware that FAmlly and Children's had a community team operating right In the community In which they lived? (I'm referring to the Gladstone-Fernwood Community Office.) Mr. Hall was not aware of this community o f f i c e . As we left talking about the Agency, advertising, etc., Mr. Hall said that people who are not In need of immediate services, even though they may see It In print, would glance at It and It would not register and therefore would not be retained for further use. The second person that I Interviewed was a mother with a child In a buggy who happened t o be walking right by the Fernwood-GIadstone D i s t r i c t Office. I had seen this woman before and she lives one block over on Vlnlng Street, Therefore, I approached her and asked If she would mind replying to my questionnaire.  She said she would not as she had some time since she was on  her way to the Public Health C l i n i c . 1.  She replied that people with whom she had contact were not aware of the services available to them. She certainly was not aware of any services that were available to her other than Public Health C l i n i c . She had had only one contact with a person u t i l i z i n g any services and that was a friend on welfare.  2.  Her answer to question number two was the same as to question number one, where she and her friends were not aware of the services offered by any agencies In the community.  3.  She f e l t that people do not u t i l i z e agencies because they are not aware of them.  4.  She feels that i f anyone ever asked her anything, she would refer the person to a juvenile o f f i c e r or to Family Court; both of these being Institutions she has had a f a i r amount of contact with.  5.  She at f i r s t said advertising but then said that people are really not aware of advertising and that the only effective and helpful way that she could see was to meet In small groups and explain to people various functions of community organizations.  6. She felt that housing and the cost of living were the most urgent problems of the day, She feels that Family Court does some good though, and that welfare did not pay enough.  - 33 -  7.  I then asked her If she was aware of the Family and Children's Service community o f f i c e which Is just across the street. To this she replied oo. I therefore related some of the services; she said she Is glad to hear this as she Is aware of some people who could use them.  The third person that I Interviewed was Constable Albert Cave, of Victoria City Police. 1.  He emphatically replied "numerous, these people Just don't know!"  2.  His reply was that "©van If people are aware of certain agencies In th© community, they Just don't know how to get Involved with them."  3.  He f e l t people did not Ilk© to become Involved period or have their names publicized and of course, he mentioned pride.  4.  Constable Cav© referred most of the people he had contact with to a lawyer because these people Just don't know th© law themselves. Secondly, he referred people to Family and Children's Service.  5.  He agreed that this Information has to get across to people but he didn't know how and he f e l t he could not offer an answer to this question.  6. He was a l i t t l e b i t hazy, saying that he f e l t that there wasn't enough services although he wasn't really sure. However, he did feel that there was definitely not enough as far as young people were concerned, 7. Was he aware of the community office of th© Family and Children's Service, he was not, and I therefore explained same to him. Results From Experience Survey Interviews - Blair Dunbar Judge (Family and ChiIdren's Court of B.C. at Victoria) The Judge was Interested In this project.  Many of his thoughts and comments  pertained to children. I.  Not many people have communicated a knowledge about services to him. He recalled a few Instances In Protection of Children cases where people ...JJ-^ted prior contact with agencies, occasional Instances in unmanageablIIty hearings, could not remember any cases in the adult area when people Indicated to th© Judge a knowledge of the assistance available to them.  2. No.  - 34 3.  (a) Traditional - don't a i r dirty linen In public, live within own home. (b) lack of knowledge. (c) resistance against governmental authority (except In matters of physical Illness). Tangent from this thought was that social worker's approach has been too brusque when compared to that of doctors and nurses.  4.  Probation Staff and Family and Children's Service mainly. In advising parents and/or during hearings Into marital problems the Judge has mad© reference to Alcoholics Anonymous, Alcoholism Foundation, Mental Health Centre, Big Brothers, Service club organizations, medical practicaloners.  5.  Sam© way a lawyer goes about making th© community awara he Is available setting a good precedent and having this passed on by word of mouth. Also f e l t competition would be good but realized this was not financially practical.  6.  Didn't know what was meant by "adequate resources". His following comments seemed directed towards children. Felt a child's main need Is security thus more resources to deal with children being removed from their homes needed rather than h i t and miss attempts at foster home placement. At th© same time development of resources to help parents needed. Follow up s t a t i s t i c s would be of some help - feels what s t a t i s t i c s there are ar© generally not available. Also commented that perhaps resources In rural areas should be developed for children who are unable to cop© with urban environments. Placing such an Individual Into a resource within an urban setting does not accomplish a great deal If It has been established that a major part of the child's problem has to do with conditions In an urban setting.  Public Health Nurse Th© nurse requested time to think about the questions and she phoned me back a few days later. 1.  Quit© often, but ©specially with people who were not aware of a i l the services available to them.  2.  No, people ar© not knowledgeable enough. A question of whether or not they ar© aware or whether or not they want to u t i l i z e the services.  3.  (a)  because of previous contact (I) personal dislike for worker (II) no satisfaction derived. (b) pride - try to manage on own. (c) resist agency control over assistance (d) stigma (e) fear of possible cost If they ar© asking for specific kind of help.  - 35 (f) (g) (h)  embarrassed about asking for help. borderline - never had this type of service. workers don't explain what services are available.  4.  The Nurse had knowledge about several agencies - her referrals based on person's needs.  5.  (a) (b) (c) (d) (e)  6.  There are adequate resources generally, but need more staff. could be Increased recreational f a c i l i t i e s .  periodic articles In newspapers spot announcements radio and t.V. signs In offices about services avallable. volunteers word of mouth Fell" there  Mai loan He was unable to give any answers.  He had very l i t t l e contact with people  on his route except for complaints. When he thought about It It surprised him that he had so l i t t l e contact. He did make a comment to th© effect that agencies generally lack finances and staff to adequately cope with problems.  - 36 APPENDIX IV Tables taken from social characteristics  nlneteen-hundred  and sixty-one  Victoria census metropolitan area prepared by capital region planning board.  - 37 -  TABLE I "•—  ••  •  *  *  • • • • „ ; *  NAT! VE BORN, IMMIGRANTS 1946 - 1961, FERTILITY RATIO BY TRACT  Municipal 1l-Y & Tract 1956 Victoria  \Population 1961  1961  1966(1)  Growth (2) !956-<j>| 1961-66  Native Bonn  56,464  100.4  35,190  Immigrants 1946-6 1 %(3)  Fertility Ratio (4)  64  6,942  12.5  579  54,584  54,941  2  8,988  8,869  98.7  5,921  67  1,194  13.5  565  3  6,368  7,114  111.7  5,076  71  656  9.2  650  1  <02.6  - 38 -  TABLE 2 POPULATION CHARACTERISTICS - AGE - SEX DISTRIBUTION BY ENUMERATION AREA & TRACT - 1961  Division Tract/E .A.  Total Pop.  CM4  "  /XT)  MALt 45^64  TUT  65+  fCT) Total  Victoria  54,941  6499  25  9341  36  4906  19  5133  20  -?  8,869  1073  27  1596  39  679  17  666  17  4014  45  j  7,114  1115  31  1328  37  634  18  481  14  3558  50  ~ ? T T ) TF-44  JTZ)  25,879 * 47  - 38(a) -  TABLE 2 (Cont'd)  >! vis Ion  FEMALE  ract/E.A.  Q=iA  jRTT  15^44  fletorlaf  6354  22  W9S  2  1095  23  t842  3  993  28  1343  im~~~4f=64 34  36  -  "65T  W)—totaT  H2T  f3m~  (3)  T@tal  0-14  $  65+  OF $  6393  22  6320  22  2§,§6::  53  12,853  23  45fe  2!  972  20  946  If  4,85! i  55  2,161  24  6lfe  18  707  20  512  141  3,55<.  50  2,f<J  30  99fe  14  - 39 -  TABLE 3 POPULATION CHARACTERISTICS EDUCATION LEVEL - BY TRACT AND ENUMERATION AREA - 1961 Division tract /E.A.  Total Pop.  Total 5+( ) Education - Highest level Attained — Years Not Attndi . Elem. 1-54! %m High 1-5 %{2\ Univ. \f %(2)  Victoria  54,941  39,051  12,899  33  22,952  59  3200  8  8.869  6,242  2.227  36  3,624  58  391  6  60  303  4  2 3  - 40 -  TABLE 4 POPULATION CHARACTERISTICS MARITAL STATUS BY TRACT AND ENUMERATION AREA - 1961  Division Tract/E.A.  Total Pop. Ag© 15+  Marital Status Single Age 15+ Male Female Total M & F  Married Ma I © FemaIe Total M & F %(\)  Widowed Male Female Total M & F 2(1>  Divorced Total M & F (2)  42,088  9531  23  56,399  63  5566  13  592  2  6701  1658  25  4091  6!  848  13  104  3  5006  928  19  3635  72  405  Victoria  38  - 41 -  TABLE 5 POPULATION CHARACTERISTICS SELECTED ETHNIC GROUPS - BY TRACT AND SELECTED ENUMERATION AREAS (I) - 1961  Fr.  U3,  Ethnic *(3> Ital.  73  1754  3  708  1  2078  4  1538  3  2724  5  5995  II  6,375  72  288  3  124  1  446  5  326  4  203  2  1107  13  5498  77  206  3  114  2  209  3  191  3  152  2  744  10  Division Tract/E.A.  Brit.  Victoria  40,144  2 3  Germ.  Group *(3> Slavic  %i3)  Asia  go:  Other  *<3)  - 42 -  TABLE 6 HOUSEHOLD, FAMILY AND DWELLING CHARACTERISTICS NUMBER OF FAMILIES, FAMILIES BY NUMBER OF CHILDREN, PERSONS PER FAMILY - BY - TRACT - 1961  Number of Fami I ies  0  Families by Number of Children ITT) T=2 3=4 ~~5+  Victoria  13,289  5,867  44  5,062  1,957  2  2,123  892  42  822  334  75  3.2  3  1,879  725  39  753  348  53  3.4  Parsons/ Fami I y  Tract 403  3.2  - 43 -  TABLE 7 HOUSEHOLD, FAMILY AND DWELLING CHARACTERISTICS NUMBER OF HOUSEHOLDS, PERSONS PER HOUSEHOLD, MEDIAN PERSONS PER HOUSEHOLD, CROWDED DWELLINGS - BY TRACT - 1961  Municipal I ty  Number of Households  Victoria  18,475  4,528  25  12,476  2  3,088  855  28  1,979  3  2,150  250  12  1,688  Number of Persons per Household 2-5  Persons/ HousehoId (I)  6+  Crowded Dwe111ngs 1,194  8  2.8  254  8  2.7  217  211  10  3.2  147  1,471  %(2) 37  - 44 -  TABLE 8 HOUSEHOLD, FAMILY AND DWELLING CHARACTERISTICS OWNER AND TENANT - OCCUPIED DWELLINGS, MEDIAN VALUE, MORTGAGES, AVERAGE RENT - BY TRACT - 1961  Mun. & Tract  No. o f Households  Owner-Occ. Dwellings  Median Value -$  % Decl. Tenant-Occ. Mortgaged) Dwellings  Victoria  18,475  10,299  $10,197  37  8,176  44  $61  2  3,088  1,614  9,104  33  1,474  48  59  3  2,150  1,706  10,060  51  444  21  60  ^Tenant Average/Ml Occupied(2) Rent $ I  - 45 TABLE 9 HOUSEHOLD, FAMILY AND DWELLING CHARACTERISTICS PERIOD OF CONSTRUCTION, LENGTH OF OCCUPANCY BY TRACT - 1961  Length o f Occupancy - % o f Households Less than 3-5 y r s . 6+ y e a r l I year I - 2 yrs.  No. o f Households  Period of Construction postpreTOT 1945 1920  Victoria  18,475  8,334  45  5,102  20  18  19  43  2  3,088  1,579  51  662  21  19  17  43  3  2,150  17  1,171  Mun. & Tract  374  - 46 -  TABLE 10 LABOUR FORCE CHARACTERISTICS POPULATION OVER AGE 15, LABOUR FORCE BY SEX - BY TRACT - 1961  Mun. & Tract  Population Male  15+ years Female  Labour Force Male  Female  U2)  Total Labour  Victoria  19,380  22,708  13,113  68  7,495  33  20,608  2  2,941  3,760  2,058  70  1,478  39  3,536  3  2,443  2,563  1,838  75  784  31  2,622  - 47 TABLE i l LABOUR FORCE CHARACTERISTICS OCCUPATION DIVISION BY TRACT - 1961  Mun. & Tract  Total Labour Force  Man, Prof, & Tech. (2)  (6) %  Victoria  20,608  3,722  18  3,284  16  6,604  32  1,152  6  2  3,536  664  19  557  16  1,185  34  191  5  853  24  3  2,622  301  II  390  15  886  34  188  7  767  29  Occupational Divls on (1) Cler(6) Sis, Ser, (6) ical % & Rec. (3) (1)2  Trans.& (6) Craft& (6 Comm. (4-) % Lab.(5) % 5,110 25  - 48  -  TABLE 12 LABOUR FORCE CHARACTERISTICS ANNUAL WAGE AND SALARY INCOME - FAMILY, AND MALE SCALE EXTREMES - BY TRACT - 1961  Mun. & Tract  Wage and Salary Income/Family - $  Male Wage and Salary Income less than $2000 greater than $6000 %(\)  Victoria  4,826  |,994  15  1,153  9  2  4,409  327  16  110  5  3  4,904  203  II  132  7  - 49APPFMHIX V - CODING KEY  QUESTION ONE  Type A, C o l . 1-3 ( I d e n t i f y i n g number)  QUESTION TWO  Type A, C o l . 4 D i g i t I - male 2 - female  QUESTION THREE  Type A, C o l . 5, D i g i t 0 - DK 1 - 15-19 2 - 20-24 3 - 2 5 -34 A - 35-44 5 - 45-54 6 -  55-59  7 - 60-64 8-65+ QUESTION FOUR  Type A, C o l . 6, D i g i t 0 1 2 3 4 5 6  - DK - Never married - Married - Separated - Divorced - Widowed - Living together  QUESTION FIVE  Type A, C o l . 7, D i g i t 0 1 2 3 4 5 6 7 8  - DK - British - French - Indian - ItalIan - German - Slavic - Asian - Other  QUESTION SIX  QUESTION SEVEN  QUESTION EIGHT  Type A, C o l . 8, D i g i t 0 1 2 3  -  DK English French Other  Type A, C o l . 9 , D i g i t 0 - DK 1 - Victoria 2 - Other Type A , C o l . 10, D i g i t 0 - DK 1 - Elementary I , 2, 3, 4 2 - Elementary 5, 6, 7, 8 3 - High school I 4 - High 2,3 5 - High 4,5 6 - Col leg© 1,2 7 - Col lege 3,4 8 - C o l l e g e 5+ 9 - None  - 50 -  QUESTION NINE  Type A, Col. I I , Digit 8 1 2 3 4 5 6 7  QUESTION TEN  Type A, Col,12, D i g i t 0 I 2 3  DK Good Fair Poor  QUESTION ELEVEN  Type A, Col 13, Digit 0 I 2 3 4 5  DK Roman Catholic Protestant Jewish Greek Orthodox Other None  Type A, Col. 15, Digit 0 I 2 3 4 5  DK Labour union Athletic Home and school Recreational Service club P o l i t i c a l party Educational Other None  6  QUESTION TWELVE  6 7 8  9  - DK - Managerial ProfessIonaI, TechnIcaI - Clerical - Sales Service Recreation - Transportation Communication - Primary, Craftsmen, Production - Unemployed - Retired  Type A, Col. 16, Digit 0 - DK 0- 6 months 2 7-12 months 3 1- 2 years 4 3+ years Type A, Col. 17, Digit 0 I 2 3  DK Regular Some Rarely or never  Type A, Col. 18,  (Same as Col. 15)  Type A, Col. 19,  (Same as Col. 16)  Type A, Col. 20,  (Same as Col. 17)  - 51 -  QUESTION THIRTEEN  Type A, Col. 21, Digit 0 - DK I -I 2-  2  3456-  3 4 5 6  7 -  7  8 - 8+ 9 - None QUESTION FOURTEEN  QUESTION FIFTEEN  Type A, Col. 22, Digit 0 - DK 1 - 0-2 2 - 2-4 3 - 4-6 4 - 6-8 5-8-10 6 - 10-12 7 - 12-14 8 - 14-16 9 - 16-18 A - 19+ Type A, Col. 23, Digit 0 - DK I - Less than one month 2 - 1-6 months 3 - 6 months to l year 4 - 1-2 years 5 - 2-5 years 6 - More than 5 years  QUESTION SIXTEEN  Type A, Col. 24, Digit 0 1 2 3 4  QUESTION SEVENTEEN  Type A, Col. 25, Digit 0 - DK I - Qua IIty of housing 2 - Schools 3 - Services (stores, medical, etc.) 4 - Location (work, services, etc.) 5 - Location (viz type of neighborhood) 6 - Pub I|c housing avallablIIty 7 - Cost of housing 8 - Other (specify)  QUESTION EIGHTEEN  - DK - Rent - Lease - Buylng - Own  Type A, Col. 26, Digit 0 1 2 3 4  - DK - Most - Some - Only a few - None  - 52 -  QUESTION NINETEEN  Type A, Col. 27, Digit 0 1 2 3  - DK - Family or personal doctor - C l i n i c , OPD, or emergency - Other  QUESTION TWENTY  Type A, Col 28-34, Digit 0 - DK 1 - Agency 2 - Handle It oneself  QUESTION TWENTY-ONE  Type A, Col. 35, Digit 0 - DK 1 - Satisfactory 2 - Non-satisfactory  QUESTION TWENTY-TWO  Type A, Col. 36, Digit 0 - DK 1 - Yes 2 - No  QUESTION TWENTY-THREE Type A, Col. 37, Digit 0 - DK 1 - Front page, local and world news 2 - Sports page 3 - Everything 4 - Classified ads 5 - Editorials 6 - Funnies 7 - Financial pages 8 - Entertainment pages 9 - Womens pages, social A - Obituaries and births B - Gardening columns C - Ann Landers D - Politics E - Health F - Weather G - Crossword puzzles H - S c i e n t i f i c news I - Medical column J - She!la Graham K - Shopping ads L - Nothing QUESTION TWENTY-FOUR Type A, Col. 38-41, Digit 0 - DK 1 - Yes  2  - No  3 - Other QUESTION TWENTY-FIVE  Type A, Col. 42-44, Digit 0 - DK I - Yes  2 - No  3 - Other  - 53 -  QUESTION TWENTY-SIX  Typo A, Col. 45-47, Digit 0 - DK 1 - Yes 2 - No  QUESTION TWENTY-SEVEN Typ A, Col. 48, Digit 0 - DK 1 - Yes 2 - No QUESTION TWENTY-EIGHT Type A, Col. 49, Digit 0 1 2 3 4 5 6 7 8 9 A B C  - DK - Newspapers - T.V. - Word of mouth - Radio (open IIne) - School flyers (education) - Door to door - Posters/Bui let In boards - Church groups - Mass mall circulars - Pub Ifc meetings - None necessary - Personal stories  QUESTION TWENTY-NINE Type A, Col. 50, Digit 0 - DK 1 - Yes 2 - No QUESTION THIRTY  Type A, Col. 51-55, Digit 0 -DK 1 - Agree 2 - Disagree  QUESTION THIRTY-ONE  Type A, Col. 56, Digit 0 1 2 3 4  -  QUESTION THIRTY-TWO  Type A, Col. 57, Digit 0 1 2 3 4  - DK - Very stressful - Fairly stressful - Not very stressful - Not at a l l stressful  DK Frequent Iy seeks help Sometimes seeks help Seldom seeks help Rarely seeks help  a******************  Type B, Col. 1-3 (Identifying number) QUESTION THIRTY-THREE,Typ© B, Col. 4-31, Digit 0 1 2 3  - DK - Doing a great deal - Doing some good - Doing nothIng  - 54 QUESTION THIRTY-THREE, Type B, Col, 32-59, Digit 0 - DK 1 - Yes 2 - No QUESTION THIRTY-FOUR  Type B, Col. 60-68, Digit 0 - DK 1 - Good 2 - Bad 3 - No Dea11ngs  QUESTION THIRTY-FIVE  Type B, Col. 69, Digit 0 - DK 1 - Yes 2 - No 3 - Sometimes  QUESTION THIRTY-SIX  Type 6, Col. 70, Digit 0 - DK 1 - Yes 2 - No  QUESTION THIRTY-SEVEN Type B, Col. 71, Digit 0 - DK 1 - Yes 2 - No QUESTION THIRTY-EIGHT Type B, Col. 72-78, Digit 0 - DK 1 - Yes 2 - No Type C, Col. 1-3 (Identifying number) QUESTION THIRTY-NINE Type C, Col. 4, Digit 0 - DK 1 ~ Never 2 - ONCE 3 - Two or three times 4 - Often QUESTION FORTY Type C, Col. 5, Digit 0 - DK 1 - Accepting 2 - Not accepting QUESTION FORTY-ONE  Type C, Col. 6, Digit 0 1 2 3  - DK - Never - Once - Two or more times  QUESTION FORTY-TWO  Type C, Col. 7, Digit 0 - DK 1 - Yes 2 - No  QUESTION FORTY-THREE  Type C, Col. 8, Digit 0 - DK 1 - Yes 2 - No  QUESTION FORTY-FOUR  Type C, Col. 9, Digit 0 - DK I - via Newspaper  - 55 -  QUESTION FORTY-FOUR (Cont'd)  QUESTION FORTY-FIVE  2 3 4 5  -  via professional contact via word of mouth via friend working there via sign on door.  Type C, Col. II, Digit 0 - DK 1 - Convenience of location 2 - Uniqueness of neighborhood problems 3 - To Improve services In t h i s area 4 - Decentralization 5 - Felt need by the agency 6 - Friendly and approachable 7 - Not needed in this area 8 - An experiment 9 - Office space available A - Etnp I re bu 11 d i ng by agency  QUESTION FORTY-SIX  Type C, Col. 12, Digit 0 - DK 1 - Yes 2 - No  QUESTION FORTY-SEVEN  Type C, Col. 13, Digit 0 - DK 1 - Yes 2 - No  QUESTION FORTY-EIGHT  Type 0, Col. 14, Digit 0 - DK_ 2 - No Col. 15, Digit 0 - DK 1 - To continue getting help. 2 - Through job Col. 16, Digit 0 - DK 1 - Services completed 2 - Services not applicable  QUESTION FORTY-NINE  Type C, Col. 17, Digit 0 - DK 1 - Yes 2 - No  QUESTION FIFTY  Type C, Col. 18, Digit 0 - DK 1 - Yes 2 - No Col. 19, Digit 0 1 2 3  - OK - I can't be helped - Vtouid make use of service If needed - This office won't be of any help to me. 4 - Services were available and staff was approachable  - 56 QUESTION FIFTY Type C,Col. 20, Digit 0 1 2 3 QUESTION FIFTY-ONE  -  DK Do not like to bene I pec by others Services don't apply to age group. Reluctant because unaware of f u l l services,  Type C, Col. 21, Digit 1 - Yes 2 - No  Col. 22, Digit 0 1 2 3 4 5 6 7  - DK - W i l l offer better services - Community needs i t - Many need this kind of help - Sets to the root of the problem - Easier to discover problem families - Know some who have benefitted - Services offered are essential  Col. 23, Digit 0 1 2 3  - DK - W i l l benefit If advertised more - Agency bad Iy located - Will make people think theyhave problems  - 57 APPENDIX Vt  NatIonaI Urban Low-1ncome Pam11y Eva IuatIon Canadian Welfare Council 55 Parkdale Avenue, Ottawa 3. NULIFE question number  Corresponds to our number F i r s t name of household head  I 2  3  Sex  3  Age, Started at 15-19, under 14 not used  4  Marital Status, living together common-law  6  5  Ethnicity, with some elaborations White, Oriental, B r i t i s h , German, Asian, Negro, Other French, Slavic, Indian, metis Italian, other  7  6  Language  8  7  Place of birth, country of birth  8  Highest school grade attended  9  Occupation  4 5  9 13  14 15  Nam© of Job What does he/she do Fu11/part time under 5 years blue c o l l a r student, laborer white c o l l a r NA/DK f u l l time, part time 10 It Denomination Attends regularly some rarely or never  16  12  NK Managerial, professional, technical Clerical Sales Service Recreation Transportation, communication Primary craftsmen Production process, workers, laborers unemployed retired Present condition of health Religious a f f i l i a t i o n and attendance DK Habit Catholic OK/NA Protestant Regular Dw<+6e+8n+ R©riU Ir Jewish Some Greek Orthodox rarely or none Other None Community participation (non-reIiglous non school).  - 58 -  NULIFE question number  Corresponds to our number 15  I  How long have you lived here? Do you rent, own or are you buying this house.  16  2  17  5  9  Of the following what would you consider Important In a decision to live In a certain place?  »8 19  12  How many of your close friends live In a certain place? When you and your family go f o r medical car®, where or t o whom do you usually go? In regard to your location here, how satisfied Is your family with th© services available to them?  14  21  19  30  Tell m© If you agree or disagree with th© following statements about people who ar© on reIlef.  31  When you are In a d i f f i c u l t position, how Mkely are you to seek help from other people?  21  32  in daily living people ar© exposed t o various stresses and strains, tensions, and pressures. How would you describe your everyday duties?  24 with some  33  L i s t of organizations serving people  25 Again some modifications  34  In your experience, how have your dealings with th© following been?  27 NULIFE wanted to know which  37  Did you or any member of your household us© any social agency during the past year?  38  In the past year, which of th© following have occurred as events or problems In your household.  39  When you were a child to your knowledge did your family ever deal with a welfare department or any agency for help?  20  modifications due t o local area  member of famiIy used what service 39  44  - 59 -  APPENDIX Vll  F i r s t nam© of household head; (Case number) Type A, Col. 1 - 3 2.  Sex Type A, Col. 4 1. Mai© 2. Female Age  Col . 5 0. DK I. 15-19 2. 20-24 3, 25-34 4. 54-44 5. 45-54  4.  32 29_  0 T ~8 13 8 Jl  Marital Status Type A, Col. 6 DK, NA 0_ Never married 2. Married 46 3.  0.  5.  JL 40  _1  3  5. 6. 7. 8.  German Slavic As I an Other  _4 _0 _J_ IQ. (specify)  Language most spoken at horn© Type A, Col. 8 0. DK 1. EnglIsh  7.  4. Divorced Q_ 5. Widowed )J5_ 6. Living together J _  Ethnicity Type A, Col 0. DK I. British 2. French 3. Indian 4. Italian  6.  6. 7. 8.  0__ 60  Place of birth Type A, Col. 9 0. DK _0_ 1. Victoria _7_ 2. Other 54  2. French 0_ 3. Other J _ (spectfy)  - 60 -  8. Highest school grade attended Type A, Col. 10 DK Elementary 2. Elementary -z High 4. High 0.  I.  2  1 2 3A 5 6 7 1i I 2 3  9. Occupation Type A, Col. II  i ii  5. 6. 7, 8. 9.  High Col lege Col lege Col lege None  45 I 2 3 4 5+  J6 _9 _2 _0 I  Naae  0. 1. 2. 3. 4. 5.  DK Managerial, Professional, Technical J_3 Clerical _6 Sales Service Recreation _J5 Transportation Communication _2 Primary, Craftsmen, Production process, related workers and laborers J_3 6. Unemployed J_6 7.. Retired _5  10. Applicant's opinion of their present condition of health No Total Available Type A, Col. 12 0. 1. II.  2. 3.  DK Good  Fair Poor  There Is no right answer for the following; Religious a f f i l i a t i o n and attendance Type A, Col. 13-14 Mablt  Aff11iatlon 0. 1. 2. 3. 4. 5. 6. 12.  DK £_ Roman CatholIc Protestant Jewish Greek Orthodox Other None  16 33 0 0 7 5  0. 1.  DK, NA 5_ Regular _I4_  2.  Some  3.  Rarely or none 25  JJ_  Community participation (non-reIIgious/non-school) Type A, Col. 15, 16 and 17 for f i r s t choice, and 18,19 and 20 for second cholc TYPE 0. 1. 2. 3. 4. 5. 6. 7. 8. 9.  DK Labour union Athletic Home & school Recreational Service P o l i t i c a l Party Educational Other None  MEME3ERSHIP 0. 1. 2. 3. 4.  DK 0-6 months 7-12 months -2 years 3+ years  ATTENDANCE 0. 1. 2. 3.  DK Regular Some Rarely or never  - 61 -  12. Cont'd (15)  (18)  (16)  0 8 5 2 7 9 2  49 0 i 0 3 5 0  24  i  •  3  24 13.  (17)  (20)  24  49 4 8 0  13 17 7  i I  2 0 How many children are In this home Type A, Col. 21 0. I. 2. 3. 4.  14.  0  2 10 25  (19) 49 0 0  DK ' 2 3  0 J l jU0_  5  5. 5 6. 7, 8. 9.  6 7  6. 7. 8. 9. A  10-12 12-14 14-16 16-18 19+  What is the age of the oldest Type A, Col, 22 DK 0-2 2-4 4-6 6-8 5. 8-10  0. I. 2. 3. 4.  No Total Aval(able  15. How long have you lived here? Type A, Col. 23 0. 2. 3. 16.  _ DK less than one month ^_ 1-3 months _|_ 6 mos. 0 I year 7  4. 5. 6.  1-2 yrs. 2-5 yrs. £_ More than 5 yrs. J4__  Do you rent, lease, own, or are you buying this house? Type A, Col. 24 0. DK 1. Rent 2. Lease  0_ Jl 0  3. 4.  Buy I na |8_. Own 26  17. Of the following, what would you consider most Important In a decision to live In a certain place? Type A, Col. 25 0. 1. 2.  DK _3_ quality of housIng £Schools _ j _  - 62 17.  Cont'd 3. 4. 5. 6. 7. 8.  18.  Services (stores, medical, etc.) ^_ location (work, services, e+c.) J7 location (viz type of neighborhood) j_o public housing a v a i l a b i l i t y j0_ cost of housing |J_ other (specify) 4  How many of your close friends live Iv? this neighborhood? (exc. relsflves) Type A, Col. 26 0. DK 0_ 3. Only a few 1. Most 4_ 4. None 2. Some JJ>  j>6 _J_6  19.  When you and your family go for medical care, where or to whom do you usually go? Type A, Col. 27 0. DK No Total Available 1. Fam11y or persona I doctor 2. C l i n i c , OPD, or Emergency 3. Other  20.  Where in this neighborhood might you get help for the following problems? Type A, Col. 28 to 34 j . AGENCY 2. HANDLE IT ONESELF 0. DK 28. Desertion or separation 29. Unemployment 30. Marital problems 31. School problems and family problems (with children) 32. Alcoholism or drugs 33. Police and otherlegal (social) problems (requiring lawyer or court contact) 34. Imprisonment  21.  ^ 22 31  20 6 18  18 24  25 15  18 22  35 29  13 9  13 23  In regard to your location here, how satisfied is your family with the services available to them? ( i f Not satisfactory, why do you say that?) Type A, Col. 35 0. 1. 2.  22.  13 33 12  DK 6_ Satisfactory 48 Non-satisfactory 7_  Do you receive a dal / English language newspaper? Type A, Co 1. 36 0. 1. 2.  DK Yes No  0_ 56 _5_  - 63 -  23.  What articles Interest you most In the paper? Type A. Col. 37  0. 1. 2. 3. 4. c 6. J. 7. 8. 9.  24.  0 31 10 9 9 R  6 5 5 4  A B C D E F 6 H 1 J K L  -  4 3 3 2 1 1 1 1 1  -  0  -  !  Do you listen to the news on the radio? Type A, Col. 38 to 41.  0.  DK 1. Yes 2. No 3. Other 25.  Do you watch the news on television: . Type A, Col. 42 to 44. Chans. 2&6 0. DK 0. 2 1. Yes _ I. 32 2. No _ 2. 27 3. Other  26.  Do you ever discuss news topics with your Type A, Col. 45 - 47 1. Spouse or family 0. DK J_ 2. Neighbours I. Yes 49 3. Business Associates 2. No _9  A n s  ( 4 5 )  27.  Have you seen any publIcity regarding Type A, Col. 48  0.  DK 1. Yes 2. No  28.  , . . . . Chan. an. 12 0. 2 6. 2 1.5 1.19 2.54 2.40  < ) 0. DK _4_ I. Yes 27 2. No 30 46  ^Ifare services (specify)?  J_ 32 28  What type of publicity do you feel would be most effective? Type A, Col. 49. 0. 20 1. 16 2. 1 1 3. 3 4. 1 5. 3 6. 2  7. 8. 9. A. B. c.  1 0 1 0 0 3  (47) 0. DK _7_ I. Yes 32 2. No 22  - 64 -  29.  Do you feel there are adequate resources to meet the social needs of t h i s community? (If not, what else Is needed?) Type A, Col. 50 0. 1. 2.  30.  DK Yes  No  20 2I_ 20  Tell me If you agree or disagree with the following statements about people who are on welfare? Type A, Col. 51-55 I.AGREE 51. people who go on rell8f become very dependent 26 52. nothing happens when people go on r e l i e f . 7 53. people have a better l i f e on relief II 54. others In our society reject people on r e l i e f . 35 55. people don't like to be on r e l i e f 37  2.DISAGREE 18 43 43 20 12  17 II 7 6 12  31.  When you are In a d i f f i c u l t position, how likely are you to seek help from other people? Type A, Col. 5 6 . 0. DK __3 1. frequently seeks help In d i f f i c u l t situation 4_ 2. sometimes seeks help In d i f f i c u l t situation | 5 _ 3. seldom seeks help in d i f f i c u l t situation _7 4. rarely seeks help In d i f f i c u l t situation 2.  32.  In dally 11v i ng, people are exposed to various stresses and strains, tensions and pressure. How would you describe your everyday duties? Type A, Col. 37 3. Not very stressful 0  D K  1.' Very stressful 2.  Fairly stressful  _  4  '  ^ t at a 11 stressf u I  No total aval table  _  - 65 -  33.  Part A  I have here a l i s t o f o r g a n i z a t i o n s s e r v i n g people. T e l l me which ones you f e e l o r t o your knowledge are doing a great d e a l , some o r nothing f o r p e o l p l e in t h i s a r e a . Type B, C o l . 104 t o 131 DOING A DOING DOING 0. DK I.GREAT DEAL 2.SOME 3M0THING 104. Alcohol Ics Anonymous 0 10 27 24  105. Alcohol ISH, Foundation  37  I I  II  106. Boys' Club  Ii  23  26  107. Canada Manpower Centre  10  15  31  5  108. C a p i t a l Region Planning Board 38  2  16  5  2  109. Chi Id Guidance C l i n l c  36  10  15  0  *H0. ChiIdren's Aid S o c i e t y  21  15  24  I  15  17  27  2  112. Community Development S e r v i c e s 45  4  9  3  113. Community Welfare Council  34  7  18  2  114. Day Care Centre  25  13  22  I  115. Family & C h i l d r e n ' s Court  26  13  20  2  *II6. Family & C h i l d r e n ' s S e r v i c e  28  16  45  3  I I  2  41  6  13  I  49  3  9  0  41  6  12  2  30  10  20  I  122. Legal Aid S o c i e t y  33  9  18  I  123. Low  43  2  13  3  18  18  22  3  18  21  21  I  3  39  18  I  13  25  22  I  II  32  16  2  21  27  12  I  45  7  8  I  3  29  HI. C i t y Welfare Department  117. Family Debt Counsel IIng 118. Family Planning A s s o c i a t i o n * l 19. Fernwood Family Centre  120. Indian Friend"*hK Cent'-* 121. John Howard S o c i e t y Income Co-Op  124. P r o v i n c i a l Old Age A s s i s t a n c e 125. Red Cross Homemakers 126. S a l v a t i o n Army 127. S i l v e r Threads Centre 128. V i c t o r i a Order o f Nurses 129. WelI Baby C l i n l c 130. White Cross centre 131. YMCA-YWCA  I  26  3  - 66 -  33.  Part B Type 8 , Col. 132 to 159 HAVE YOUR FAMILY EVER USED 1. YES 2. NO 58 1  132. Alcoholics Anonymous  DK 2  133. A1coho11sm Foundat1 on  2  0  59  134. Boys' Club  1  6  54  135. Canada Manpower Centre  0  29  32  136. Capital Region Planning Board  3  I  57  137. Chi Id Guidance C l i n i c  2  I  58  138. Children's Aid Society  2  3  56  139. City Welfare Department  2  4  55  140. Community Development Services 3  0  58  0*1.  141. CommunIty Welfare Council  2  142. Day Care Centre  2  2  57  143. Family & ChiIdren's Court  2  2  57  144. Family & Children's Service  2  6  53  145. Family Debt Counsel 1ing  2  1  146. Family Planning Association  2  I  58  147. Fernwood Family Centre  2  0  59  148. Indian Friendship Centre  2  1  58  149. John Howard Society  2  0  59  150. Legal Aid Society  2  1  58  15). Low Income Co-Op  2  0  59  152. Provincial Old Age Assistance 2  9  50  153. Red Cross Homemakers  2  6  53  154. Salvation Army  2  6  53  155. Silver Threads Centre  2  9  50  156. Victorian Order of Nurses  2  12  47  157. Wei 1 Baby ClInlc  2  14  45  158. White Cross Centre  3  2  56  159. YMCA-YWCA  2  15  44  2  57  - 67 -  In your experience, how have your dealings with the following been? NO Type B, Col. 160 to 168. 0, DK I. GOOD 2. BAD 3dea I nqs 48 2 I 10 160. welfare worker 58 0 1 2 161. school truancy o f f i c e r 33 5 2! 2 162. policeman 50 2 8 1 163. police magistrate 42 0 19 0 164. public health nurses 40 0 21 0 165. v l s i 1 s „ (VON) nurses 26 3 31 166. lawyer 5 2 54 167. doctor 50 0 7 168. neighbourhood worker M  Do you consider social workers as helping agents? Type B, Col. 169. _6 0. DK 5I_ 1. Yes 2. No JL 3 . Sometimes 2 Are problem families worth helping? Type B, Col. 170. 0. 1. 2.  DK Yes No  _3 57  J_  Did you or any member of your household use any social agency during the past year? Type B, Col. 171 0. DK 1. Yes 2. No  i l 47  In the past year which of the following have occurred as events or problems in your household? Type B. Col. 172 - 178 2. NO I. YES 0. DK 58 1 2 172. desertion or separation 51 9 I 173. unempIoyment 56 3 2 174, marital problems 175. school problems and family 54 6 problems 1 58 2 I 176. alcoholism and drugs 177. police and other legal (social) problems requiring lawyer or 55 3 court contact 3 60 0 I 178. imprisonment (If yes (172) - (178) identify or describe impact in general.)  - 68 -  39.  When you were a child t o your knowledge did a Welfare Department ( r e l i e f ) or any agency Type C, Col. 204 0. DK J 3 1. Never 45> 2.  40.  your family ever deal with f o r help? 3.Two or three times _0 4. Often _2_  Once  What were your parents' attitudes towards welfare programs? Type C, Col. 203 0, DK 1, Accepting 2, Not accepting  41.  27 26 _8  Have you ever received public assistance? Type C, Col. 206. 0. DK l_ 1. 2.  42.  Never Once  3. Two or more times _2  S3 j_  Are you awar« of the Family and Children's Service? Type C, Col. 207 0. DK 1. Yes 2. No  43.  0_ 3o 25  Have they any offices In this d i s t r i c t ? Type C, Col. 208 0. OK 25 1. Yes 28 2. No JJ  44.  What mad© you awar© of the neighbourhood office? Type C, Col, 209 0. 39 1. 7 2. 7 3. 3 4. I  5.  45.  What do you think was the purpose In locating a Family and Children's Service team In your neighbourhood? Type C, Col. 211 0. 24 4. 2 8. I 1. 9 5. I 9. I 2. 5 6. I A, I 3.  46,  4  13  7. 3  Do you know what services are offered by th® neighbourhood office? Type C, Col, 212 0. DK 1. Yes  J_  12  2. No  49  - 69 -  47.  Have you had contact with the neighbourhood office? Type C, Col. 213 0. 1. 2.  48.  I. Yes __3 2. No _6 0. DK 52  _4 56  (15) Why? 0. 52 I. 2 2. I  (16) Why 0. I. 2.  Not? 59 I I  Do you know people who have had contact with the neighbourhood office? Type C, Col. 217 ' 0. DK I . Yes 2. No  A.  51.  J_  Have you continued contact with the nek ibourhood office? Type C, Coi. ,,14, 215, 216 (14)  49.  DK Yes No  0. DK 1. Yes 2. No  _3_ |2_ 46/  218, 219, 220(219) B. Why? 8 0 - 40. 15 1- 2 38 2 - 6 3 - 1 4- 4  (220) C. Why Not? 0-49 1 - 7 2 - 2 3-3  Do you feel this neighbourhood o f f i c e will benefit your community? Type C, Col. 221, 222, 223 (A)  0. DK J5_ 1. Yes 40 2. No 6 ~  (B) Why? 0 - 29 6 - I I - 13 7 - 2 2 - 9 36 4- 0 5 - I  (C) Why Not? " 0 - 57 I- I 2 - 1 3 - 2  


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