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UBC Library LibQUAL+® Survey 2009 Subset: Nesstar Tutorial Zaher, Suher; Friesen, Margaret; Diers, Bailey 2010-12-31

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Nesstar Tutorial for LibQUAL +® 2009 Subset  Nesstar Tutorial for LibQUAL+® 2009 Subset Table of Contents Nesstar Tutorial for LibQUAL+® 2009 Subset..............................................................................1 Access the Dataset “LibQUAL 2009 Subset”.................................................................................2 Login................................................................................................................................................2 Screen Layout..................................................................................................................................2 Section 1: Hierarchical List of Resources and Variables.............................................................3 Section 2: Description and Analysis............................................................................................4 Manipulating Data ..........................................................................................................................5 Step 1: Create a Table..................................................................................................................5 Step 2: Populate the Table with Data...........................................................................................6 Step 3: Limit to Specific Categories............................................................................................8 Add a Layer....................................................................................................................................11 Presenting Data in Charts...............................................................................................................13 Export Table to Excel....................................................................................................................14 Export Table to PDF......................................................................................................................15  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 1  Nesstar Tutorial for LibQUAL +® 2009 Subset  Access the Dataset “LibQUAL 2009 Subset” For direct access, use this link: http://nesstar.library.ubc.ca/webview/index.jsp? object=http://nesstar.library.ubc.ca:80/obj/fStudy/ubc_libqual09_1 You can also access the same dataset through UBC Library Data Services: http://nesstar.library.ubc.ca/  Login You are prompted to log in at Step 2. Login ID: [Your library barcode] Password: [Your library PIN number]  Screen Layout Nesstar’s main screen has two (2) sections:  1. Search / browse hierarchical list of resources and variables  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  2. Description and analysis of data and metadata  Page 2  Nesstar Tutorial for LibQUAL +® 2009 Subset  Section 1: Hierarchical List of Resources and Variables Search:  Simple search  Advanced search  Browse: Click  icon to open dataset.  Click icon to expand hierarchical list.  A indicates a variable. This is the last level in the hierarchy.  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 3  Nesstar Tutorial for LibQUAL +® 2009 Subset  Section 2: Description and Analysis A.  Description Tab  The Description tab displays descriptive information about the item selected in Section 1. Example:  Selected item: LibQUAL 2009 Subset  B.  Description of: LibQUAL 2009 Subset dataset.  Tabulation Tab  The Tabulation tab displays an empty table. To populate this table, select variables from the browse list.  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 4  Nesstar Tutorial for LibQUAL +® 2009 Subset  C.  Other Useful Icons The following icons are available depending on the current display or analysis:  The most relevant icons are: • • • • • • • •  Table view Bar chart Clear (survey data) or Return to default table (tabular data) Download (survey data only) Export table to spreadsheet (Excel) Export to pdf Print Help  Manipulating Data What follows is an example of how to manipulate the data to answer a specific question. Sample question:  What is the distribution of undergraduate student respondents in the disciplines Education and Sciences? Step 1: Create a Table  Click  OR  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 5  Nesstar Tutorial for LibQUAL +® 2009 Subset  Step 2: Populate the Table with Data •  Note: Login required.  •  Add a variable to table row:  Choose a variable. e.g. Click “Academic discipline”  Click: Add to row  •  Add a variable to table column:  Choose a variable. e.g. Click “User group”  Click: Add to column  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 6  Nesstar Tutorial for LibQUAL +® 2009 Subset  •  Results table (percentage):  •  Results table (raw numbers):  Click  Click  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 7  Nesstar Tutorial for LibQUAL +® 2009 Subset  Step 3: Limit to Specific Categories  •  Academic discipline – choose categories:  Click  Click  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 8  Nesstar Tutorial for LibQUAL +® 2009 Subset  •  Academic discipline categories – choose “Education” and Sciences”:  Click  Click: Update  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 9  Nesstar Tutorial for LibQUAL +® 2009 Subset  •  User group – choose categories:  Click  Click  •  User group categories – choose “Undergraduate”:  Click  Click: Update  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 10  Nesstar Tutorial for LibQUAL +® 2009 Subset  •  Results table:  Add a Layer Limit to: User group = Undergraduate Sample question:  What is the rate of satisfaction of overall quality of service for undergraduate student respondents? Variable as layer: User group – undergraduate layer Variable in row: Satisfaction of overall quality of service •  Create table (See Step 1 above).  •  Add “User group” variable as a layer:  Click “User group”  Click: Add to layers  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 11  Nesstar Tutorial for LibQUAL +® 2009 Subset  •  Choose “Undergraduate” as a layer:  Click  •  Add “Satisfaction – overall quality of service” variable into the table:  •  Result table:  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 12  Nesstar Tutorial for LibQUAL +® 2009 Subset  Presenting Data in Charts •  Choose chart (e.g. pie chart): Click  Click  •  Chart result:  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 13  Nesstar Tutorial for LibQUAL +® 2009 Subset  Export Table to Excel •  Click  icon:  Click  •  Excel file:  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 14  Nesstar Tutorial for LibQUAL +® 2009 Subset  Export Table to PDF •  Click  •  PDF file:  icon:  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 15  

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