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UBC Library LibQUAL+® Survey 2009 Subset: Nesstar Tutorial Zaher, Suher 2010

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Nesstar Tutorial for LibQUAL +® 2009 Subset Nesstar Tutorial   for LibQUAL +®   2009 Subset Table of Contents Nesstar Tutorial for LibQUAL+® 2009 Subset                                                                                ..............................................................................1 Access the Dataset “LibQUAL 2009 Subset”                                                                                   .................................................................................2 Login                                                                                                                                                  ................................................................................................................................................2 Screen Layout                                                                                                                                    ..................................................................................................................................2 Section 1: Hierarchical List of Resources and Variables                                                               .............................................................3 Section 2: Description and Analysis                                                                                              ............................................................................................4 Manipulating Data                                                                                                                            ..........................................................................................................................5 Step 1: Create a Table                                                                                                                    ..................................................................................................................5 Step 2: Populate the Table with Data                                                                                             ...........................................................................................6 Step 3: Limit to Specific Categories                                                                                              ............................................................................................8 Add a Layer                                                                                                                                      ....................................................................................................................................11 Presenting Data in Charts                                                                                                                 ...............................................................................................................13 Export Table to Excel                                                                                                                      ....................................................................................................................14 Export Table to PDF                                                                                                                        ......................................................................................................................15 Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010 Page 1 Nesstar Tutorial for LibQUAL +® 2009 Subset Access the Dataset “LibQUAL 2009 Subset” For direct access, use this link: http://nesstar.library.ubc.ca/webview/index.jsp? object=http://nesstar.library.ubc.ca:80/obj/fStudy/ubc_libqual09_1 You can also access the same dataset through UBC Library Data Services: http://nesstar.library.ubc.ca/ Login You are prompted to log in at Step 2. Login ID: [Your library barcode] Password: [Your library PIN number] Screen Layout Nesstar’s main screen has two (2) sections: Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010 Page 2 1.   Search / browse hierarchical list of resources and variables 2.   Description and analysis of data and metadata Nesstar Tutorial for LibQUAL +® 2009 Subset Section 1: Hierarchical List of Resources and Variables Search: Browse:   Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010 Page 3 Advanced search Simple search Click    icon to open dataset.  Click    icon to expand hierarchical list.  A  indicates a variable. This is the last level in the hierarchy.  Nesstar Tutorial for LibQUAL +® 2009 Subset Section 2: Description and Analysis A. Description Tab The Description tab displays descriptive information about the item selected in Section 1. Example: B. Tabulation Tab The Tabulation tab displays an empty table. To populate this table, select variables from the browse list. Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010 Page 4 Selected item: LibQUAL 2009 Subset Description of: LibQUAL 2009 Subset dataset. Nesstar Tutorial for LibQUAL +® 2009 Subset C. Other Useful Icons The following icons are available depending on the current display or analysis:  The most relevant icons are: •   Table view •   Bar chart •   Clear (survey data) or Return to default table (tabular data) •   Download (survey data only) •   Export table to spreadsheet (Excel) •   Export to pdf •   Print •   Help Manipulating Data What follows is an example of how to manipulate the data to answer a specific question. Sample question: What is the distribution of undergraduate student respondents in the disciplines Education and Sciences? Step 1: Create a Table Click                                      OR Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010 Page 5 Nesstar Tutorial for LibQUAL +® 2009 Subset Step 2: Populate the Table with Data • Note: Login required. • Add a variable to table row:  • Add a variable to table column:  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010 Page 6 Choose a variable. e.g. Click “Academic discipline” Click: Add to row Choose a variable. e.g. Click “User group” Click: Add to column Nesstar Tutorial for LibQUAL +® 2009 Subset • Results table (percentage): • Results table (raw numbers): Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010 Page 7 Click Click Nesstar Tutorial for LibQUAL +® 2009 Subset Step 3: Limit to Specific Categories  • Academic discipline – choose categories:  Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010 Page 8 Click Click Nesstar Tutorial for LibQUAL +® 2009 Subset • Academic discipline categories – choose “Education” and Sciences”: Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010 Page 9 Click Click: Update Nesstar Tutorial for LibQUAL +® 2009 Subset • User group – choose categories:  • User group categories – choose “Undergraduate”: Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010 Page 10 Click Click Click Click: Update Nesstar Tutorial for LibQUAL +® 2009 Subset • Results table: Add a Layer Limit to: User group = Undergraduate Sample question: What is the rate of satisfaction of overall quality of service for undergraduate student respondents? Variable as layer: User group – undergraduate layer Variable in row: Satisfaction of overall quality of service • Create table (See Step 1 above). • Add “User group” variable as a layer: Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010 Page 11 Click “User group” Click: Add to layers Nesstar Tutorial for LibQUAL +® 2009 Subset • Choose “Undergraduate” as a layer: • Add “Satisfaction – overall quality of service” variable into the table: • Result table: Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010 Page 12 Click Nesstar Tutorial for LibQUAL +® 2009 Subset Presenting Data in Charts • Choose chart (e.g. pie chart): • Chart result: Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010 Page 13 Click Click Nesstar Tutorial for LibQUAL +® 2009 Subset Export Table to Excel • Click   icon: • Excel file: Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010 Page 14 Click Nesstar Tutorial for LibQUAL +® 2009 Subset Export Table to PDF • Click   icon: • PDF file: Suher Zaher-Mazawi, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010 Page 15

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