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UBC Library LibQUAL+® Survey 2009 Subset: Data Dictionary Zaher, Suher; Friesen, Margaret; Diers, Bailey 2010

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LibQUAL+® 2009 Subset – Nesstar Data DictionaryDataset: LibQUAL+® 2009 SubsetAbstractWhat is the LibQUAL+® survey?The LibQUAL+® survey is a web-based survey developed by the Association of Research Libraries. It measures the value of library service quality. The complete survey includes demographic questions, 22 core questions, and general satisfaction/usage questions.  LibQUAL+® 2009 Subset:The current dataset is a subset of the LibQUAL+® 2009 survey. It includes six (6) variables representing two (2) groups of variables. These are:Demographic variablesVariables:Academic disciplineLibrary used most oftenUser groupLibQUAL+® general satisfaction and library use questionsVariables:Satisfaction – learning, research, teaching support Satisfaction – overall quality of service In-person visits to the library Levels of Measurements:The variables in this dataset are measurable on a nominal or scale level depending on the variable.Nominal variable has values that are not numeric, and is defined by categories, such as academic discipline, library name, etc.Scale variable has numeric values that are measured on an interval scale.Variables DescriptionsAcademic discipline = DiscIDVariable Name: 	DiscIDVariable Label: 	Academic disciplineDescription:  	Nominal variable		      Values:       Forestry / Land and Food Systems      Architecture6	Business10	Education11	Applied Sciences13	Health Sciences14	Humanities16	Law20	Other21	Performing & Fine Arts27	Sciences29	Social Sciences31	UndecidedLibrary used most often = LibUsed Variable Name: 	LibUsedVariable Label: 	Library used most oftenDescription: 	Nominal variableValues: 17900	Asian Library17901	Biomedical Branch Library, VGH17902	David Lam Library17903	Education Library17904	Hamber Library17905	Irving K. Barber Learning Centre (IKBLC)17906	Koerner Library17907	Law Library17908	Music Library17909	Okanagan Library17910	Robson Square Library17911	St. Paul’s Hospital Library17912	Virtual Information Services17913	Woodward Library17914	Xwi7xwa Library17915	OtherUser group = UGroupID Variable Name: 	UGroupIDVariable Label: 	User groupDescription: 	Nominal variableValues: Undergraduate3     Graduate4     Faculty	Satisfaction – learning, research, teaching support = SatLRT Variable Name: 	SatLRTVariable Label: 	Satisfaction – learning, research, teaching supportDescription:  	Scale variableLibQUAL question: I am satisfied with library support for my learning, research, and/or teaching needs.Values: 		Scale of 1 to 9 (1 = strongly disagree ; 9 = strongly agree)Satisfaction – overall quality of service = SatOverall Variable Name: 	SatOverallVariable Label: 	Satisfaction – overall quality of serviceDescription:  	Scale variableLibQUAL question: How would you rate the overall quality of the service provided by the library? Values: 		Scale of 1 to 9 (1 = strongly disagree ; 9 = strongly agree)In-person visits to the library = UseFreq Variable Name: 	UseFreqVariable Label: 	In-person visits to the libraryDescription:  	Nominal variableLibQUAL question: How often do you use resources on library premises? Values: DailyWeeklyMonthlyQuarterlyNever		Suher Zaher, Margaret Friesen, Bailey DiersUniversity of British Columbia Library, March 2010	                              	Page 1 of 3 LibQUAL+® 2009 Subset – Nesstar Data Dictionary Dataset: LibQUAL+® 2009 Subset  Abstract What is the LibQUAL+® survey? The LibQUAL+® survey is a web-based survey developed by the Association of Research Libraries. It measures the value of library service quality. The complete survey includes demographic questions, 22 core questions, and general satisfaction/usage questions. LibQUAL+® 2009 Subset: The current dataset is a subset of the LibQUAL+® 2009 survey. It includes six (6) variables representing two (2) groups of variables. These are: Demographic variables Variables: 1. Academic discipline 2. Library used most often 3. User group LibQUAL+® general satisfaction and library use questions Variables: 4. Satisfaction – learning, research, teaching support 5. Satisfaction – overall quality of service 6. In-person visits to the library Levels of Measurements: The variables in this dataset are measurable on a nominal or scale level depending on the variable. • Nominal variable has values that are not numeric, and is defined by categories, such as academic discipline, library name, etc. • Scale variable has numeric values that are measured on an interval scale.  Suher Zaher, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 1 of 3  Variables Descriptions 1. Academic discipline = DiscID Variable Name: DiscID Variable Label: Academic discipline Description: Nominal variable Values: 2 Forestry / Land and Food Systems 5 Architecture 6 Business 10 Education 11 Applied Sciences 13 Health Sciences 14 Humanities 16 Law 20 Other 21 Performing & Fine Arts 27 Sciences 29 Social Sciences 31 Undecided 2. Library used most often = LibUsed Variable Name: LibUsed Variable Label: Library used most often Description: Nominal variable Values: 17900 Asian Library 17901 Biomedical Branch Library, VGH 17902 David Lam Library 17903 Education Library 17904 Hamber Library 17905 Irving K. Barber Learning Centre (IKBLC) 17906 Koerner Library 17907 Law Library 17908 Music Library 17909 Okanagan Library 17910 Robson Square Library 17911 St. Paul’s Hospital Library 17912 Virtual Information Services 17913 Woodward Library 17914 Xwi7xwa Library 17915 Other  Suher Zaher, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 2 of 3  3. User group = UGroupID Variable Name: UGroupID Variable Label: User group Description: Nominal variable Values: 1 Undergraduate 3 Graduate 4 Faculty 4. Satisfaction – learning, research, teaching support = SatLRT Variable Name: SatLRT Variable Label: Satisfaction – learning, research, teaching support Description: Scale variable LibQUAL question: I am satisfied with library support for my learning, research, and/or teaching needs. Values: Scale of 1 to 9 (1 = strongly disagree ; 9 = strongly agree) 5. Satisfaction – overall quality of service = SatOverall Variable Name: SatOverall Variable Label: Satisfaction – overall quality of service Description: Scale variable LibQUAL question: How would you rate the overall quality of the service provided by the library? Values: Scale of 1 to 9 (1 = strongly disagree ; 9 = strongly agree) 6. In-person visits to the library = UseFreq Variable Name: UseFreq Variable Label: In-person visits to the library Description: Nominal variable LibQUAL question: How often do you use resources on library premises? Values: 1 Daily 2 Weekly 3 Monthly 4 Quarterly 5 Never  Suher Zaher, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010  Page 3 of 3  

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