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UBC Library LibQUAL+® Survey 2009 Subset: Data Dictionary Zaher, Suher 2010

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LibQUAL 2009 Subset_Nesstar Data Dictionary.doc
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LibQUAL+® 2009 Subset – Nesstar Data Dictionary Dataset: LibQUAL+® 2009 Subset Abstract What is the LibQUAL+® survey? The LibQUAL+® survey is a web-based survey developed by the Association of Research Libraries. It measures the value of library service quality. The complete survey includes demographic questions, 22 core questions, and general satisfaction/usage questions. LibQUAL+® 2009 Subset: The current dataset is a subset of the LibQUAL+® 2009 survey. It includes six (6) variables representing two (2) groups of variables. These are: Demographic variables Variables: 1. Academic discipline 2. Library used most often 3. User group LibQUAL+® general satisfaction and library use questions Variables: 4. Satisfaction – learning, research, teaching support 5. Satisfaction – overall quality of service 6. In-person visits to the library Levels of Measurements: The variables in this dataset are measurable on a nominal or scale level depending on the variable. • Nominal variable has values that are not numeric, and is defined by categories, such as academic discipline, library name, etc. • Scale variable has numeric values that are measured on an interval scale. Suher Zaher, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010                              Page 1 of 3 Variables Descriptions 1. Academic discipline = DiscID Variable Name: DiscID Variable Label: Academic discipline Description:  Nominal variable       Values: 2       Forestry / Land and Food Systems 5       Architecture 6 Business 10 Education 11 Applied Sciences 13 Health Sciences 14 Humanities 16 Law 20 Other 21 Performing & Fine Arts 27 Sciences 29 Social Sciences 31 Undecided 2. Library used most often = LibUsed Variable Name: LibUsed Variable Label: Library used most often Description: Nominal variable Values: 17900 Asian Library 17901 Biomedical Branch Library, VGH 17902 David Lam Library 17903 Education Library 17904 Hamber Library 17905 Irving K. Barber Learning Centre (IKBLC) 17906 Koerner Library 17907 Law Library 17908 Music Library 17909 Okanagan Library 17910 Robson Square Library 17911 St. Paul’s Hospital Library 17912 Virtual Information Services 17913 Woodward Library 17914 Xwi7xwa Library 17915 Other Suher Zaher, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010                              Page 2 of 3 3. User group = UGroupID Variable Name: UGroupID Variable Label: User group Description: Nominal variable Values: 1  Undergraduate 3     Graduate 4     Faculty 4. Satisfaction – learning, research, teaching support = SatLRT Variable Name: SatLRT Variable Label: Satisfaction – learning, research, teaching support Description:  Scale variable LibQUAL question: I am satisfied with library support for my learning, research, and/or teaching needs. Values: Scale of 1 to 9 (1 = strongly disagree ; 9 = strongly agree) 5. Satisfaction – overall quality of service = SatOverall Variable Name: SatOverall Variable Label: Satisfaction – overall quality of service Description:  Scale variable LibQUAL question: How would you rate the overall quality of the service provided by the library? Values: Scale of 1 to 9 (1 = strongly disagree ; 9 = strongly agree) 6. In-person visits to the library = UseFreq Variable Name: UseFreq Variable Label: In-person visits to the library Description:  Nominal variable LibQUAL question: How often do you use resources on library premises? Values: 1 Daily 2 Weekly 3 Monthly 4 Quarterly 5 Never Suher Zaher, Margaret Friesen, Bailey Diers University of British Columbia Library, March 2010                              Page 3 of 3

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