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Four (4) UBC Library Services 2010-2011 Friesen, Margaret; Buhler, Jeremy 2011

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Four (4) UBC Library Services Circulation - Visitors - Instruction attendance - Reference 2010-2011  Circulation - initial Branch Asian Library Biomedical Branch Library David Lam Library Education Library Hamber Library Irving K. Barber Learning Centre Koerner Library Law Library Music Library Okanagan Library Rare Books & Special Collections Robson Square Library St. Paul's Hospital Library Woodward Library Xwi7xwa Library  Visitors (gate count) Number of % of Loans Total 13,539 3,898 1,304 50,602 2,196 63,954 219,861 7,322 21,851 55,835 4,595 1,484 2,322 40,775 3,580  3% 1% 0% 10% 0% 13% 45% 1% 4% 11% 1% 0% 0% 8% 1%  Branch Asian Library Biomedical Branch David Lam Library Education Library Hamber Library IKBLC* Koerner Library Law Library Music Library Okanagan Robson Square Library St. Paul's Library Woodward Library Xwi7xwa Library  Number of People 40,325 85,324 23,099 152,549 20,053 519,058 747,411 64,274 61,497 687,170 10,054 20,334 303,284 12,025  % of Total  1% 3% 1% 6% 1% 19% 27% 2% 2% 25% 0% 1% 11% 0%  *excl. IKBLC south, RBSC,UA  Total (excl. in-house, renewals)  493,118 100%  Instruction attendance Branch Art + Architecture + Planning Division Asian Library Biomedical Branch Library David Lam Library Education Library Hamber Library Humanities & Social Sciences Division Irving K. Barber Learning Centre Law Library Music Library Okanagan Library Rare Books & Special Collections Science & Engineering Division St. Paul's Hospital Library University Archives Woodward Library Xwi7xwa Library  Total  Total  2,746,457 100%  Reference services Number of % of People Total 498 768 121 4,350 5,091 159 6,979 809 1,109 206 4,451 747 4,148 365 114 5,734 292  1% 2% 0% 12% 14% 0% 19% 2% 3% 1% 12% 2% 12% 1% 0% 16% 1%  35,941 100%  Branch Art+Arch+Planning & Science/Engineering Asian Library Biomedical Branch Library David Lam Library Education Library Hamber Library Humanities & Social Sciences Division Irving K. Barber Learning Centre Chapman Irving K. Barber Learning Centre Circulation Koerner Circulation Law Library Music Library Okanagan Library Rare Books & Special Collections Robson Square St. Paul's Hospital Library University Archives Virtual Reference Woodward Library Xwi7xwa Library Total  Number of Questions 11,302 2,683 3,728 2,357 11,512 2,191 19,238 11,175 30,717 13,221 5,546 2,810 18,925 2,333 1,745 3,468 2,040 10,284 13,210 2,136  % of Total 7% 2% 2% 1% 7% 1% 11% 7% 18% 8% 3% 2% 11% 1% 1% 2% 1% 6% 8% 1%  170,621 100%  Note: David Lam Library was closed for renovations, May 2010 - Feb 2011 Margaret Friesen, Jeremy Buhler UBC Library Assessment Office  06/04/2011  

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