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Measuring patient experiences in primary health care : a review and classification of items and scales used in publicly-available questionnaires Wong, Sabrina T.; Haggerty, Jeannie

Abstract

Monitoring information about patients’ experiences is essential to stimulate innovation, track changes in quality, and help Canadians become more informed about their health care system. Measuring the quality of the primary health care (PHC) system from patients’ perspectives has been identified as a crucial step towards defining areas of improvement and monitoring the impact of change. Regularly scheduled PHC surveys have been recommended as a future data collection strategy. However, no standardized, self-reported or comparable PHC survey currently exists for use with patients across Canada. The purpose of this review was to identify items and scales to inform the composition of a core Patient Experience Survey for use across Canada. This scoping review provides an up-to-date review of the publicly available instruments that purport to measure patients’ experiences in PHC.

Item Metadata

Title
Measuring patient experiences in primary health care : a review and classification of items and scales used in publicly-available questionnaires
Creator
Wong, Sabrina T.; Haggerty, Jeannie
Contributor
University of British Columbia. Centre for Health Services and Policy Research
Publisher
Centre for Health Services and Policy Research (CHSPR)
Date Issued
2013-05
Description
Monitoring information about patients’ experiences is essential to stimulate innovation, track changes in quality, and help Canadians become more informed about their health care system. Measuring the quality of the primary health care (PHC) system from patients’ perspectives has been identified as a crucial step towards defining areas of improvement and monitoring the impact of change. Regularly scheduled PHC surveys have been recommended as a future data collection strategy. However, no standardized, self-reported or comparable PHC survey currently exists for use with patients across Canada. The purpose of this review was to identify items and scales to inform the composition of a core Patient Experience Survey for use across Canada. This scoping review provides an up-to-date review of the publicly available instruments that purport to measure patients’ experiences in PHC.
Subject
Patient satisfaction -- Canada -- Measurement; Patient satisfaction -- Canada -- Evaluation; Medical care surveys -- Canada -- Evaluation; Primary health care -- Canada -- Evaluation; Primary Health Care -- Canada; Attitude to Health; Research Design; Questionnaires
Genre
Report
Type
Text
Language
eng
Date Available
2014-09-17
Provider
Vancouver : University of British Columbia Library
Rights
Attribution-NonCommercial-NoDerivs 2.5 Canada
DOI
10.14288/1.0048528
URI
http://hdl.handle.net/2429/50400
Affiliation
Applied Science, Faculty of; Nursing, School of; Non UBC; Medicine, Faculty of; Population and Public Health (SPPH), School of
Peer Review Status
Unreviewed
Scholarly Level
Faculty; Other
Rights URI
http://creativecommons.org/licenses/by-nc-nd/2.5/ca/
Aggregated Source Repository
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Attribution-NonCommercial-NoDerivs 2.5 Canada