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Abstract

This study examines the relationship between work engagement, organizational commitment and group-level communication in a hospital setting. Social network analysis was used to examine the structure and usefulness of communication in a small group representing diverse responsibilities in a hospital setting. Personnel included physicians,specialist physicians, nurses, unit clerks, and senior administrators (N = 30). A pre-test, intervention, post-test design was used. In the intervention, participants reviewed pre-test results and made recommendations to improve communication. In this sample, relationships were observed between engagement, perceptions of useful communication and individual positions in the network. Participants reported a significant increase in work engagement and number of communication connections.