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Check Your Inbox : Evaluating the Impact of Email Reminders on Hearing Attendance Gordon, Alexis; Medd, Emily; Miles-Pickup, Lindsay; Appelt, Kirstin C.

Abstract

This project aimed to increase attendance at tenancy dispute hearings managed by the BC Residential Tenancy Branch. New “Behavioural Insights informed” pre-hearing notification emails incorporated salient information, consequences of inaction, and actionable next steps. Due to feasibility constraints, control and BI-informed emails were compared in a quasi-experimental trial. Although the BI-informed emails did not significantly increase hearing attendance, the project team identified several useful insights, including the impact of cultural holidays, missing email addresses, and other barriers.

Item Metadata

Title
Check Your Inbox : Evaluating the Impact of Email Reminders on Hearing Attendance
Alternate Title
UBC-DIBS Working Paper 2021-CBI-07
Creator
Gordon, Alexis; Medd, Emily; Miles-Pickup, Lindsay; Appelt, Kirstin C.
Date Issued
2022
Description
This project aimed to increase attendance at tenancy dispute hearings managed by the BC Residential Tenancy Branch. New “Behavioural Insights informed” pre-hearing notification emails incorporated salient information, consequences of inaction, and actionable next steps. Due to feasibility constraints, control and BI-informed emails were compared in a quasi-experimental trial. Although the BI-informed emails did not significantly increase hearing attendance, the project team identified several useful insights, including the impact of cultural holidays, missing email addresses, and other barriers.
Subject
behavioural insights; attendance; email reminder; tenant; landlord; dispute resolution
Genre
Working Paper
Type
Text
Language
eng
Date Available
2022-12-12
Provider
Vancouver : University of British Columbia Library
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
DOI
10.14288/1.0422481
URI
http://hdl.handle.net/2429/83391
Affiliation
Business, Sauder School of
Citation
Gordon, A., Medd, E., Miles-Pickup, L., & Appelt, K. C. (2022). Check your inbox: Evaluating the impact of email reminders on hearing attendance. (UBC-DIBS Working Paper 2021-CBI-07).
Peer Review Status
Unreviewed
Scholarly Level
Faculty; Other
Rights URI
http://creativecommons.org/licenses/by-nc-nd/4.0/
Aggregated Source Repository
DSpace

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Attribution-NonCommercial-NoDerivatives 4.0 International